Creative cloud log in

After trying to sign in it still asks me to sign in, my log in is correct and everything....ugh, and ive tried doing the "When you try to launch a Creative Cloud application or desktop app, you receive a sign-in error." steps and still not able too. I did some options but not all, but it was trying to work at one point just didnt load all the apps when I saw more options after logging. What should I do?

or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

  • Windows 8.1 with creative cloud logged in makes Desktop slow, anyone else have this behavior?

    So I had this problem I was trying to figure out for the last week with a new laptop. When I installed the laptop everything was lightning fast. After I finished installing all the software, Windows desktop was slow, particularly starting applications like task manager would show a blank dialog for 30 seconds. Outlook, would be laggy and CrashPlan Desktop application would take 2 minutes to get past the splash screen.
    To figure this out, I created a 2nd user on the system and everything was fast again. So I started copying data from one user to the other. When I started connecting applications, I noticed the Desktop slow again after logging into Create Cloud. I then logged out and checked. Definitely has to do with being logged into Creative Cloud. Anyone else have this behavior?

    I have tried lots of fixes including renaming files. The only thing that works for me is to remove the following windows updates:
    KB2995388
    KB2975719
    Turn  off auto updates before you start as you need to reboot afterwards.
    I set auto update to the download but let me choose option otherwise these 2 re install themselves.
    I'm hanging on for our free upgrade to Win 10 now....

  • My creative cloud logs me out right after i sign in

    2nd day of used of my creative cloud and it still logs me out as soon as i log in.

    Hi Pictureitcac,
    Welcome to Adobe Forum,
    Could you please try these steps and let us know whether it fixes your issue or not.also for all other Forum participants
    Rename the SLStore to SLStore.old from this Location
    Windows:
    C:\ProgramData\Adobe
    Mac:
    /Library/Application Support/Adobe
    Once done please rename OOBE to OOBE.old from this Location
    Windows:
    C:\Users\(Your Username)\AppData\Local\Adobe
    Mac:
    ~/Library/Application Support/Adobe
    Please launch any Creative cloud application and let us know if it helps.
    You can also refer to http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
    Regards,
    Rajshree

  • Creative Cloud log in trouble when downloading

    Every time I attempt to download an app I am asked to log in, so I do, and then I'm told "You have been signed out, please try again." I just purchased the year membership and for some reason Creative cloud won't let me log in to download...

    Hi ElkeTaibot,
    Please refer to the below document :
    http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
    Or reinstall creative cloud and clean up cached user login information :
    Uninstall Adobe Creative Cloud:
    Windows
    Open the Windows Control Panel > Programs And Features.
    Choose Adobe Creative Cloud and click Uninstall/Change.
    Follow the onscreen instructions.
    Mac OS
    Open Finder and go to /Applications/Utilities/Adobe Installers.
    Double-click Adobe Creative Cloud to remove.
    Follow onscreen instructions.
    Delete the opm.db file.
    Close the Creative Cloud application.
    Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    Delete the opm.db file.
    Regards,
    Akshay

  • Creative cloud log in gets hung up

    My Creative cloud asks me to sign out of all other devices before it lets me use my home computer.  I agree Log in and then it juts sits there with the spinning wheels of nothing happening?
    Any ideas?

    Mac Spinning Wheel https://forums.adobe.com/message/5470608
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Creative Cloud log in help.

    I have downloaded & installed it but its saying that it has sent an activation code to an email I haven't used in a year and I have no way of getting to that email. I don't know what to do, can someone help me please.

    Hi Creative Cloud Email ,
    Welcome to Adobe Forums
    Contact our Customer Support via a link mentioned below and our experts will help you with a solution -
    http://www.adobe.com/support/download-install/supportinfo/
    Let us know if that helps !
    Thanks
    Garima

  • Creative Cloud keeps logging me out

    Hey everybody,
    I am using a student version of the Creative Cloud, and every couple of minutes (5-10 minutes) the creative cloud logs me off. So every time i want to start a programm i have to log in again, every time i get the software notification "trial: 0 days" and every time i have to log in on the creative cloud software, wait 2-3 minutes and then start photoshop or whatever. Then I always have to accept the license aggreements (i think i have accepted them about 15 times in the last 30 minutes.) and sometimes i get a "creative cloud now licensed for the user: *my email*". How can I fix that?? it is really annoying...

    It looks like this fixed the problem. Great job!
    These are the steps/behaviour after i changed the filenames on the system.
    1.Application Launch
    2.Asks for Signin
    3.Application Launches.
    4.Creative Cloud manager in menubar stays greyed out and logged out.
    5.Now i login in the CC manager in the menubar.
    6.The CC manager disappears from  menubar and popup comes up that says the user has to register.
    7.Launching Adobe Creative Cloud again from Applications and Login.
    8.Now i can update or install apps and it looks like it stays logged in.
    My client wil keep me posted if the issue returns or not.
    The Future Store
    Adobe Dealer

  • I'm unable to access my Creative Cloud account. It requests my password but then refuses to accept it. Please help

    This has just happened today and has been really frustrating. Creative Cloud logged me out and I've not been able to access it all day.

    >spins round a few times and then requests them again
    Mac Spinning Wheel https://forums.adobe.com/message/5470608
    -Similar in Windows https://forums.adobe.com/message/5853430
    or
    Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
    -and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
    -and 'looping' https://forums.adobe.com/thread/1504792

  • Creative Cloud, Photoshop serial key invalid...help

    Hi,
    I have creative cloud. Within creative cloud I have purchased photoshop and acrobat xi pro.
    I just did a clean reinstall on my mac. I downloaded creative cloud, logged in and went to the www.adobe.com to get the serial key for my photoshop.
    When I install photoshop and enter the serial key I get a message displaying "The serial key is invalid".
    Photoshop is quite expensive so I do not want to buy it again
    Can anyone help me with this problem?

    Hi Pal,
    Welcome to the Adobe Forums!
    There is no serial number for the Creative Cloud Membership.
    The activation is being done via your Adobe ID/Email address.
    I have verified your account and I was not able to retrieve any membership.
    Would you have another email address?
    If yes, could you please try to activate your subscription with that email address?
    If still you are being asked to enter a serial number with the right Adobe ID, please follow instructions below:
    1. Sign out - Sign in
    Sign out, Sign in | Creative Cloud Desktop app
    2. Clean up cached login user information - Step 2
    http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    3. Reset your hosts file - Step 3
    Sign in, activation, or connection errors | CS5.5 and later
    Please, let me know if you have any questions.
    Thanks.
    Arnaud.

  • Creative cloud font sync not working

    I have selected 2 fonts in typekit to use on my desktop. When I view my account synced fonts I see this:
    But in my creative cloud fonts tab they don't show:
    I have turned syncing off & then back on, rebooted etc. but they still don't sync.
    Any help to resolve this much appreciated.

    Hi Dave,
    I'm sorry that you ran into trouble with this.  I've confirmed that the font selections are added to your account correctly.  We'll need to take a look at your Creative Cloud log files and see why they are not getting transferred to your computer.
    On OS X:
    * Open the Finder
    * under the Go menu, select "Go To Folder"
    * in the window that opens, type:  /Users/(username)/Library/Application Support/Adobe/CoreSync/
    Remember to replace "(username)" with your own account name.
    (Or if you are comfortable working from the Terminal, cd to $HOME/Library/Application Support/Adobe/CoreSync/)
    On Windows:
    C:\Users\user name\AppData\Roaming\Adobe\CoreSync\
    Please attach the 3 or 4 most recent CoreSync-yyyy-MM-dd.log files to an email and send them to [email protected] (Don't send a zip file, as they often get flagged as spam.)
    Thank you!
    -- liz

  • Missing Premiere CS6 presets with a Creative Cloud subscription

    Hi there,
    I've got this problem of missing presets/codecs with my Premiere CS6 installation. I've read many of the other threads about this problem but I still can't fix it on mine.
    I have CS6 (6.0.0) installed and activated with my Creative Cloud log-in details. I tried updating it online to 6.0.2 but they still don't appear. I've uninstalled and re-installed and still nothing. I tried deactivating but it says "Deactivation was not successful. Please Try Again."
    Is there any way to fix this?? I'm in Africa with a very slow internet connection so I can't download a new CS6 installer. Any ideas most appreciated as my CC subscription was a complete waste if I can't fix it.
    Thanks

    Adobe has different installers for different media.  For example, there is one installer for Encore and Premiere Pro functional content that was purchased through CC or on disc, and another installer for Electronic Software Download purchases.  If you have the installer for ESD and you're trying to use CC credentials, you may be out of luck unless and until you download the correct installer.
    Tech Support should have been able to tell you whether or not you have the proper installer for your license.
    Jeff

  • My Creative Cloud application signs out every 30 minutes

    Same problem, Windows 7 32-bit. Effective today all of a sudden, Creative Cloud logs me out every 15-30 minutes or so. When I log back in, I'm always greeted with a mesage on the Home tab saying "You updated Creative Cloud, 1 min" as if I just updated Creative Cloud a minute ago. Which I did not. Insanely annoying. Basically every time I open a PDF, it will open, then seconds later close because (presumably) it concludes that I don't have a valid CC membership. So I go log into CC again, then open my PDF. Until a half-hour later when the same thing happens again. Followed the directions to verify correct permissions as suggested elsewhere (http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html); no dice. Seriously, just unbelievably annoying. Adobe, seriously, Whiskey Tango Foxtrot?

    I have branched this out to a separate discussion as the review of your activation history has already determined that you are not affected by 64-bit products convert to trial on launch or prompt for activation after licensing | CS6, CCM - http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applications-repeatedly.htm l.
    DoNotWantAScreenName I am sorry but I don't have a list of conflicting processes or applications to offer you.  The selective startup step was suggested to help diagnose if you have a conflicting application which could be causing the sign out to occur.
    Another option, which has helped others, is to also try a different User account to see if you face the same difficulty.  I did not recommend this step first as the activation history for these Users corresponded with the sign out occuring when they logged out of their User accounts.

  • When I try to open an image by double clicking on it in Bridge, I get a message telling me to log in to Creative Cloud.  I am running CS6, and the default should be to open files in Photoshop 6 or in Adobe Raw (if it's a Raw file).  I don't want to log in

    When I try to open an image by double clicking on it in Bridge, I get a message telling me to log in to Creative Cloud.  I am running CS6, and the default should be to open files in Photoshop 6 or in Adobe Raw (if it's a Raw file).  I don't want to log into CC since I am not a subscriber, and this means that I have to work around, and go  back to Bridge, and tell it to open the file in Adobe RAW.  However, this does not work for older psd files which for some reason cannot be opened in RAW.  How do I return to the process of simply allowing RAW files to open automatically in Adobe RAW, and simply right clicking on the image in Bridge to bring up the option of opening it in Photoshop?

    <moved from Adobe Creative Cloud to Bridge General Discussion>

  • Creative Cloud Desktop App refuses log-in for Windows 8

    I've been getting this "unknown server error" for 4 days on my windows 8 creative cloud desktop app. I cannot install other CC aps until you resolve this.
    -- This has been a problem ever since creative cloud FORCED me to "upgrade" the creative cloud desktop app last weekend. 
    The Desktop CC app worked fine before the forced upgrade.
    The error looks like this on my screen...
    http://s24.postimg.org/rta8cf9dh/retry.png
    To solve the problem, you must explain how do I get the upgrade creative cloud app to read my correct log in info?
    I'm using windows 8, AND I've already tried the following...
    1. re-installing creative cloud from the creative cloud website (did it 4 times now)
    2. changing the folder "OOBE" to "OOBE_old" (did not work)
    3. I also tried installing this exe: PC: http://download.adobe.com/pub/adobe/creativesuite/cs/win/ApplicationManager7.0_all.exe , which did not work

    Hi Terranovascreen,
    Which OOBE folder have you renamed ? There are 2 which exist.
    Please follow the suggestion in the link below which might help :-
    http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    --Manish

  • Why am I stuck in a "you are logged out" loop while attempting to reinstall Adobe Creative Cloud ?

    Why am I stuck in a "you are logged out" loop while attempting to reinstall Adobe Creative Cloud (ACC)? I am able to log into the Creatrive cloud member portal.
    What gives.
    Also, I can change my password at the ACC portal.
    When prompted to login during installation the loop begins. I enter my username and password hit enter - click whir - and the same prompt reappears.
    No email is delivered (not in junk either) when I ask for info on reseting my password the only solution offered in the debilitating prompt.

    Are you on a managed network? Please navigate to ~/Library/Application Support/Adobe/OOBE/opm.db and trash it. Launch CC desktop and try to sign in.
    Enable user library: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html.
    Note: Please disable anti virus if installed and then try to sign in.
    Regards,
    Romit Sinha

Maybe you are looking for