Creative Cloud Login Problem - Repeatedly asked for birth date

Having purchased CC and trying to login I continuously get asked for my brithdate. After entering the birthdate the screen returns again to ask for my birthdate. Cant get past this screen so that I can download the CC apps. Any suggestions?

Hi Donatello3,
Welcome to the Community!
I checked your account and found that there is a problem with your Adobe ID i.e. e-mail address. Please check this link http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html and if this doesn't help then click on Chat now button to contact our Adobe support team and they will resolve the problem.
Thanks!
Ankit

Similar Messages

I subscribed to Photoshop CC through the creative cloud but it keeps asking for registration

I subscribed to Photoshop cc through the creative cloud which has been registered. Whenever I open Photoshop it asks for registration?

Registering does no good and I had similar problems with the full Adobe package for a year and now it's still not working right with this photographers package. I've been watching for a fix for a long while now and nothing here ever helps. They assume you are not registered usually, but of course that's not the case. After all this time this problem remains for many people. After a while you just live with it and pray that you don't have an internet outage and miss a deadline.
Pro software should not have a system this flawed.

HT1918 how the can you reset your rescue email details when it asks for your date of birth as a primary question (and you hadnt entered it in first place) anyone know ?

I need to reset my "Rescue email"
in order to do this you have to answer security questions
herein lies my problem
its asks for my date of birth
i enter it and it is not recognised
therefore i can't reset my account information
anybody know what to do next
have contacted itunes but not received any valid help as of yet

No one here will be able to help you. We are fellow users.
You need to contact iTunes support via:
https://expresslane.apple.com
It looks like you've already done that - they can take a day or to respond these days I find.
AC

I have downloaded After Effects via the creative cloud, however it still asks me for a serial number, and I cannot log in to the licencing site.

I have downloaded After Effects via the creative cloud, however it still asks me for a serial number, and I cannot log in to the licencing site.
Please help

Jodie84,
I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
Cheers,
Kartikay Sharma

How do I get Creative Cloud.app to stop asking me for my old email address ?

How do I get Creative Cloud.app to stop asking me for my old email address that I do not have access to? I have reinstalled it several times and it stills asks for it! I spent several hours on Chat and my help specialist logged off before I had an answer to this issue. I'd prefer not to delete all of my files and apps associated with the CC suite. But I cannot update my apps without the panel letting me log in

OKay I finally found the answer- for some convoluted reason, you need to sign out from with an app from the help menu- Why is there not an option to signet on the app Panel?

If I buy Creative Cloud do I still pay for each program. Adobe Acro asking for payment.

If I buy Creative Cloud do I still pay for each program. Adobe Acrobat keeps asking for payment.

There is now a Creative Cloud forum which is probably a better place to get an answer:
http://forums.adobe.com/community/creative_cloud

I edited my acct information for Creative Cloud and I was asked to upgrade....upgrade to what?

I edited by acct info for Creative Cloud and I was asked if I wanted to upgrade .... upgrade to what? Thanks.

You should have been sent an email with instructions for activating your subscription to the email address you used with your Adobe ID.
-Dave

Adobe Creative Cloud Login

Can't login into my Creative Cloud, since yesterday. Always showing "Logged Out" trying to login shows again the same. Have already changed my Adobe Password but still the same result.
What can I do? System is Windows 8 64 bit.
Thanks in advance.
Maren

Hi avanishdivya,
thanks for the prompt reply.
trying to login to Creative Cloud Desktop App.
Login to https://creative.adobe.com without problems.
Firewall etc. disabled but still not possible to login to the Creative Cloud Desktop App.
thanks
Maren
avanishdivya <[email protected]> schrieb am 10:11 Mittwoch, 2.April 2014:
Re: Adobe Creative Cloud Login created by avanishdivya in Adobe Creative Cloud - View the full discussion

Not able to open mail from my mac, gmail repeatedly asking for password. but using same password able to open gmail on safari

not able to open mail from my mac, gmail repeatedly asking for password. but using same password able to open gmail on safari

okay well they got me to take out some .plist files to see if that would help it didn't. I'm not sure what ones that they deleted for my self maybe someone here would be abel to tell you what ones to take out but didn't work the one that came close to working was this going into keychain and deleting the account(s) then reading them again.
if you are to do this please back up first with Time Machine. You can do this with a usb drive.
Okay so go back to where you had internet accounts and make sure mail is shut. click the - on the account your having problems with then quit system preferences.
Okay so then press cmd and space bar at the same time then type 'keychain access' into the search then click on 'keychain access'
once it is open go to the top of the window and put your email address that you are having problems with.
once you have put in your full email, have a look at what comes up i deleted things in the kind colome with 'internet password' and anything with under name that had smtp.gmail.com or imap.gmail.com so it would look like this, map.gmail.com - internet password.
right click and delete them. make sure not to touch any other files that dont say them things on them.
Once you have done this quit keychain access and then restart the computer, once the computer is restarted go back to system preferences and internet accounts and re-add the account.
Hope this helps. if something is not clear just ask.

Unknown server error - creative cloud login

For the past week I have got the following message when trying to log into creative cloud: 'unknown server error. Sign in is currently unavailable. We are unable to access your account. Please try again later.' I am able to access my adobe account via the website but can not download any updates without creative cloud login working. Please help.

Which operating system do you have?
Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
Delete the opm.db file.
Launch Creative Cloud.

TS1389 My PC repeatedly asks for authorization when I open I-tunes library, I have tried ALL the suggestions in help, but to no avail. Anyone got another remedy I could try please?

My PC repeatedly asks for authorization when opening I-tunes library (wont let me play tunes), have tried ALL the suggestions to remedy authorization but to no avail. Anyone got any other suggestions I could try please? I would have thought I-tunes itself should come up with a precise answer to this sort of problem after all this time??

From the menu bar, select
 ▹ System Preferences... ▹ Network
Click the Assist me button and select Assistant. Follow the prompts. You may get a warning that Wi-Fi is not available, that you're too far from the base station, or that you're using the wrong password.
Assuming that you've ruled out those possibilities, click the lock icon in the lower left corner of the preference pane and authenticate, if necessary. From the Location menu at the top of the window, select Edit Locations. A sheet will drop down. Click the plus-sign button to create a new location. Give it any name you want. In the new location, set up the Wi-Fi service with the same settings you used before. Click Apply and test.

I have downloaded a 40 song album from itunes, only 1 song repeatedly asks for Authorisation despite already being authorised??

i have downloaded a 40 song album from itunes, only 1 song repeatedly asks for Authorisation despite already being authorised??

O.K I re downloaded the song and deleated the oiginal. Problem solved.

Hi team, please help me how to deploy creative cloud desktop application through SCCM for an enterprise

Hi team, please help me how to deploy creative cloud desktop application through SCCM for an enterprise

Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum.

I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.

I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.

Hi,
Please refer to the help document below:
Creative Cloud Help | "Renew your subscription" window appears when you launch a Creative Cloud application
Regards,
Sheena

Is is possible to use creative cloud as a shared volume for collaboration between incopy & indesign?

I'm a designer student and as a designer, I constantly have to make decks for presentations. I typically work in a group of six and because I'm confident with graphic design, I tend to be the leader of these tasks. I've found the best workflow for slide creation is Indesign. Unfortunatly, I'm just an awful writer— so when I heard about Incopy's collabrative features(saw the post from indesign's facebook page) I saw oppertunity and got very excited. My teamates and I typically all have subscriptions to adobe cc because of this, I was wondering (since I havent used it at all) if the storage given out from adobe cc was able to be that shared volume that is required for the live link between incopy stories and indesign layouts.
Therefore,
Is is possible to use creative cloud as a shared volume for collaboration between Incopy & Indesign?
If this needs any further clarification I'll gladly write a more detailed question — lastly, if this is not possible might you suggest an alternative? Please assume that we go to school together but we work offsite also.

You will not be able to use the Files page at https://creative.adobe.com/files for collaboration in this way. But you can share individual files in this way.
When folder sharing is available this will be possible.

Creative Cloud Login Problem - Repeatedly asked for birth date

Similar Messages

Maybe you are looking for