Creative Cloud Manager CC 2014 Reverts All Apps Back to Trial

I am a current Adobe CC subscriber, but today all of my Adobe Apps show as "Start Trial" in Creative Cloud Manager CC 2014. I click "start trial" on the app and it says I have 30 days remaining. How do I fix this? Thank you.

Glad to see you got everything figured out Rexomus Let us know if you need anything else!
Regards,
Jo-Marie

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I bought creative cloud a few days ago - all apps show up as trial versions - is this normal?

I bought creative cloud a few days ago - all apps show up as trial versions - is this normal?

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

Creative Cloud Manager - Download Error - cannot update apps

This is an ongoing issue for me. Whether it's AAM or the new CCM, when I attempt to access apps and updates I receive a Download Error message (see pic) which will not allow me to update or download apps.
After experiencing this with the AAM in May, Adobe support provided me with a work around which amounted to creating a new user on my machine and installing the AAM for that user. I was then able to update the apps I'd installed previously and install two more apps on my machine.
Now I'm experiencing this issue again - still for the default user on my machine and now for the new fake user I created per Adobe support's instructions.
I'm using Windows 8, Google Chrome browser (I can't update the apps through Adobe, either).
I'd love to get a handle on this issue and get it corrected once and for all and, hopefully, without having to create another 'ghost' user so I can update and install apps.
Thanks.

For my particular issue I finally found a discussion from another user who was experiencing what seemed to be a similar problem. I'm not sure why the AAMUdater folder is wreaking such havoc for some people but not for others. 'Tis a mystery.
I had to unhide the appdata folder (I'm in windows 8):
Windows key + R
Type in 'explorer'
Click on 'View' tab
Tick box next to 'hidden' to unhide
Then I was able to find the AAMUpdater folder:
users/myname/appdata/local/Adobe/AAMUpdate.
I renamed the AAMUpdater folder to oldAAMUpdater (just to make sure this was the issue) and et voila! Success. I could open the Creative Cloud Manager and update existing apps and download new apps.
Thank you, David, for your suggestion. Since I wasn't having a server error I didn't think that fix would pertain to my issue of the anonymous download error.

Creative Cloud management app failed to install, again, remedy, clue

It failed yet again today for me, but in a particular way, and thereby gave a clue at least of one probably unknown failure mode which I can pass on.
- I was trying to install the very latest Creative Cloud manager, which self-announced itself today 12 February 2014 when I tried to use it to check for updated applications.
- it downloaded and started to run, then failed with the very clever 'failed to install' small alert. A small alert for very small knowledge of the actual cause? Surely you can do better.
- I went on the forums and found all the times and ways this has caught up others before. I saw the 'rename OOBE folder' trick, and remembered that thus was the only thing that would actually fix the Creative Cloud manager one or more times before on my computers.
- thus I tried to rename OOBE after killing every Adobe-named app in the Windows 8.1 Task Manager, and failed -- due to some nameless program holding it open.
- I then stopped and restarted the machine.
- I thought a moment and realized I'd run another Adobe installer an hour or two before, to updated Premiere Elements 11 to the latest possible Adobe Camera Raw as its updater offered.
- thus instead of renaming OOBE, I ran the Adobe Creative Cloud manager updater when it offered again towards the end of booting up
- this time it succeeded, hence I believe that other Adobe ACR installer had been at fault, leaving files unclosed or otherwise locked within OOBE. That's the new clue to Adobe developers.
- If this hadn't succeeded, I'd have stopped and restarted the machine again, and then renamed C:\Program Files(x86)/Common/Adobe/OOBE.
I think this renaming is a lot better way to proceed (stop/start, adding possibly safe boot with no startup apps if OOBE remains locked to renaming when that method may be needed) than using the AdobeCreativeCloudCleanup tool as the troubleshooting page recomnmends.
The reason: this benighted cleanup tool does _not_ offer any way to remove Creatuive Cloud manager itself, even though support here suggests that it does. You can only choose variations which insist on uninstalling all your Adobe programs, CS6 included with Creative Cloud ones. I am not going to do that except at extreme duress. So far renaming OOBE and thus forcing Creative Cloud to recreate it has fixed every one of the blind, unspecific, and prevalent errors with Creative Cloud.
I think that much better work can be done on this Creative Cloud software, but I am constrained by a particular American folk tale told to children, which suggests 'If you don't have anything nice to say, then don't say anything.'
I can only say that respect will be gained not by talk, or telling a lot of complicated procedures to recover software that costs like an automobile.
Respect will only be gained by really involving yourself, learning, and then doing all of this correctly. That's what every respected software developer in the world does.

Jeff, thanks equally for coming back on this.
- I did begin the process on the page you linked.
- when I got to the step running the CC Cleaner tool, it offered me no option to remove the Creative Cloud Manager -- only to remove all my apps, which are largely CS6. This is counter to the suggestion that you can remove just the manager, and not welcome as you will understand.
- it was at this point that I recovered the procedure of just shifting OOBE out of play. When this wasn't possible due to invisibly held open folders or files, I realized the problem might have been due to the earlier Premiere 11 ACR update (you have to think a bit for reasons why it might want to do that...).
- Thus when I stopped and restarted to assure a clean reboot, I thought to just let the Creative Cloud Manager try again when it offered this.
- Without further intercession, this time the Creative Cloud Manager succeeded.
I would say that the move-OOBE-out-of-play to force recreate (or sometimes it has been move a certain file in OOBE) is a much preferred repair that has always worked for me in the numerous failures of Creative Cloud Manager over the last year. We don't really want to spend the hours and take the risk of removing all our Adobe CS and/or CC applications, plus adding all of their updates again, as you will also understand.
This points to a way Adobe could very much lower the agony of the Creative Cloud Manager, its updates and its crossed wires. I do appreciate the problem, though not why at your budget levels it hasn't had a definitive response. Some experience directing projects and having to take over offshore team management directly might suggest where you are finding the difficulty, at least.
In the mean time, why not put in place a recovery for failed Creative Cloud Manager activities including updates, which would simply and automatically do the task of accurately renaming the OOBE folder (for each attempt, no matter how many times it had been done before)j, then triggering a restart followed by reinstall and information recovery of the Creative Cloud Manager? It could be something like Microsoft's Fix-Its, for convenience, which would also leave open a doorway to reversal if somehow necessary.
I suggest you might lower the incidence of this genre of problems by a very large factor if you were to do so, replacing the presently procedure with its flaws for those employing Adobe software.
Anyway, I hope the suggestion leads in positive ways for your products, and wish your team a good day.

Creative cloud manager

I removed everything Adobe from my MAC, planning to only reinstall only the few programs I use. Now Creative Cloud Manager does not recognize all the programs are gone, therefor it wont allow me to install any programs. Please help?

Run the cleaner tool.
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium

Apps tab in Creative Cloud manager is blank

I'm trying to download a free trial of After Effects. I have downloaded the Creative Cloud manager for my desktop, but the Apps tab remains blank with a spinning wheel. The other tabs all show their appropriate options, but the Apps tab shows nothing. I've tried uninstalling and reinstalling Creative Cloud, but no luck. Is there perhaps a way to download AE without using the desktop manager?

Mkpanars for information on how to resolve the current error please see App doesn’t open | Progress wheel spins continually.

The apps wont open but are fully updated in the creative cloud manager menu, how do I get them to open?

the apps wont open but are fully updated in the creative cloud manager menu, how do I get them to open?

I have the same problem. New CC subscription. After crashing trying to open a CS6 file. Premiere Pro will not launch. I have updated video drivers and Quick Time player. (PC, Windows 8.1. nVidia GeForce GT 750M) "Sorry a serious error has occurred that requires Adobe Premiere Pro to shut down..." Thanks.

Apps are not loading in creative cloud manager to install on mac osx yosemite

I am trying to download apps from the creative cloud manager. No apps are appearing i just get a blue spinning wheel. They are updating fine on my laptop which both are updated with osx yosemite.

I'm also experiencing the same. I started to download Creative Cloud today, and am stuck with the spinning wheel when I go to download the apps.

Paid for Creative clouds 09/08/2014, but don't have answer till now. Why?

Dear Sir/Madam,
My name is Viktor Ivanov. My case No. 0213711920.
My Customer ID is 0177368496.
My order number C0057541121ED.
I've paid $239.88 as a current student. On 09/08/2014 Adobe Systems has cashed that money. I've received confirmation email about the positive result of proof of eligibility 09/06/2014.
Since that date I don't have any information. So I can't initialize the software.
Would you please explain what was happened? Or give me a contact phones or e-mails of persons who can answer to my questions?
I've try to find a customer service phones - but they are hide so deeply... It is not a good practice!
Thank you
Viktor Ivanov
[email protected]
[email protected]

Viktor, you must have received the mail of approval of the proof of eligibility & the CC being activated, please check the case portal.
However after apologizing if you have not got the intimation, the good news is that the subscription is active with 20GB of space.
You can log in to your account & download, install & activate it or you can use the following link too.
Creative Cloud Help | Install, update, or uninstall apps
Hope the issue is resolved, please feel free to post any query.
Regards
Rajshree

Creative Cloud Manager Problem

Everytime I try to update my creative cloud manager, I get this message (See Attached Screenshot). I have no idea what this means and how to get rid of it and make my manager work correctly. Windows 8 computer.

There are a large number of users who are experiencing that very same "issue", which is clearly a bug that has NOT been addressed!
Furthermore,it is NOT ADVISABLE for anyone tinkering with their system, as some perhaps "well meaning" but misguide CSR and mods have suggested you do, as it very may well (and quite likely will) cause FATAL DETRIMENTAL changes to your computer's Registry, source files, et al, resulting in inoperable computers!
ADOBE: Fix the bugs and issue patches, s/w designed to operate propertly on ALL platforms, in a timely manner!
Also, to anyone who lives in the State of California, if you do NOT get proper, immediate resolution to your issues, for a paid-for product, then I strongly advise you to file a complaint with the CA State Attorney General's online form, stating that you purchased a product that is not operable as contracted for, name the isses, etc. That office will send a formal inquiry/complaint and issue a short timeline for response and resolution.

I would like buy a creative cloud 2014 for teachers and students (special offer 19,99 €), but i've already the Creative cloud of Photoshop 2014. Can I integrated or what can I do?

I would like buy a creative cloud 2014 for teachers and students (special offer 19,99 €), but i've already the Creative cloud of Photoshop 2014. Can I integrated or what can I do?

Make sure you have signed in with correct email address
Sign out, Sign in | Creative Cloud Desktop app
if the email address is correct then check your host file entries once
Sign in, activation, or connection errors | CS5.5 and later

Creative Cloud Manager is installed, but why is the icon gray?

Creative Cloud Manager is installed, but why is the icon gray?

Please follow the mentioned steps:
1. Navigate to Library/Application Support/Adobe/OOBE and rename it to OOBE.old
2. Enable root account: http://support.apple.com/kb/ht1528 and log on to root
3. Disable any security software if installed on Mac
4.Delete opm.db file located at :MAC : ~/Library/Application Support/Adobe
(opm.db file is present in your user library.This library is hidden from MAC 10.7 onwards.
So in order to locate that,
Click on Go at the top
Select Go to folder
type ~/library/
This will take you to the library folder and then you can locate opm.db file at Application Support/Adobe)
5. Download CC desktop from www.creative.adobe.com and try to install it. Incase you are not successfull then please Check the Activity Monitor and see if AAM process is running, if yes then try to kill the process.opm.db file needs to be deleted in order to process further. WIN 7 and 8 (64 bit):
Rename OOBE to OOBE_old located at C:\Program Files (x86)\Common Files\Adobe
Relaunch the Browser
Go to https://creative.adobe.com/products/creative-cloud
Sign in with Adobe ID and password and download CC desktop app.
http://forums.adobe.com/message/5466160
These steps might help you.
Regards
Rajshree

Creative Cloud Manager starts with empty window

Hello everybody
I have a problem with the creative cloud manager. After I have uninstalled Photoshop (Wiindows7 64 bit), the creative cloud manager starts up "empty". I have no menus, no applications.
I need to reinstall Photoshop, but this doesn't work without creative cloud manager
I have uninstalled the ccm and reinstalled it, same result: empty window.
I appreciate any input on this
Thomas

Hello marsupilami99,
in this case I would download a really new trial version of your program(s) in question and change it/them into a "real" version later, BUT because you said, that you "re-installed" already, so it become a little bit complicated. It would be necessary that you have to use "Adobe Creative Suite Cleaner Tool".
Here an advice for that (The order varies depending on your individual needs. Please read all my proposals first, so you can better choose the first step:)
1. Maybe you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
3. Did you already try "uninstalling and re-installing"? Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
4. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
Good luck!
Hans-Günter

Creative Cloud Manager - updates

Why does creative cloud manager have to be updated more regularly than would be consider normal And when I do try it won't unless I remove all protection to my computer. I also have to remove PDApp.log.
I am not alone with this issue as indicated by forums. Yet I can not get a direct answer from Adobe

Ian Cleland please see the Adobe Creative Cloud Service Access Documentation for IT section of http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html. This will give you information regarding required network access and permissions necessary to configure in a secure environment. This should provide the information necessary to modify your security software settings. If it doesn't then you may want to apply a default setting provided by the manufacturer of the software.
In regards to why the Creative Cloud Desktop application is updated I would recommend reviewing the release notes at http://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html. You can find a list of the changes which have been made.

Anmeldung bei Muse + Creative Cloud Manager

hallo adobe team. ich kann mich seit ca. einer woche über meine apps nicht mehr einloggen. die muse lässt sich gar nicht öffnen, es kommt nur eine fehlermeldung (siehe bild ) und beim creativ cloud manager steht immer abgemeldet. hab schon das paßwort zurück gesetzt-kein erfolg. meine HP sollte längst fertig sein.
auf eurer Homepage habe ich kein problem beim einloggen..

Chat Now button near the bottom for Activation and Deactivation may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Creative Cloud Manager CC 2014 Reverts All Apps Back to Trial

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