Creative cloud manager does NOTHING

So, I know people have asked similar questions previously, but after scrolling through the answers nothing works and I have a major catch 22 on my hands.
CC desktop manager will not open. I have Windows 8, and no matter what method I try to use to open it, NOTHING happens.
So I look some things up and decide to try re-downloading it off the download centre online (which, I tried downloading a CC illustrator and clicking the download button made, well, nothing happen at all). A bar comes up and says its updating my manager, yay! Then an error message pops up, saying I have a previous version installed and need to get rid of that before I can put the new one on.
Okay.
So I go in to my control panel thing and try to uninstall it. The bar comes up saying uninstalling....
Another error message. This time it says that the CC manager cannot shutdown and please close it before trying again.
What? It is not even open! I checked task manager and everything, its not there, not running, not open AT ALL.
So I do some googling and come accross the Creative Cloud Cleaner tool thing. Great, I think. Turns out you need to uninstall before running the tool.
WHAT.
So, to do ANYTHING, I need to uninstall the manager from my desktop, but I cannot uninstall it because the stupid thing tells me I need to close it to uninstall it. So I'm stuck.
What do I do? In very plain english please. I baulk at all the lingo of renaming files and changing settings and yadda yadda. If somebody could set out for me, in plain and very simple steps, what I need to do to fix this, I will be greatful forever!
For what its worth, the CC programs I already have and use, photoshop and indesign, work perfectly fine.

Hi,
To close Cloud Desktop, you have to right click on it on the taskbar at the bottom right next to the clock.
Then , to update it ,do the following:
1-Rename the "OOBE" folder to "OOBEOLD" in:
32 bits: C: \ Program Files \ Commons files\ Adobe \ OOBE \
64 bits: C: \ Program Files (x86) \ Commons files \ Adobe \ OOBE \
2-Restart your computer in minimal startup :
http://support.microsoft.com/kb/929135
3-Download and run the cloud desktop install manually from:
http://adobe.ly/15dlSu3
To download it click on the action button then download.
Unzipp it and run it.
Regards,

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Creative cloud manager

I removed everything Adobe from my MAC, planning to only reinstall only the few programs I use. Now Creative Cloud Manager does not recognize all the programs are gone, therefor it wont allow me to install any programs. Please help?

Run the cleaner tool.
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium

Creative Cloud management app failed to install, again, remedy, clue

It failed yet again today for me, but in a particular way, and thereby gave a clue at least of one probably unknown failure mode which I can pass on.
- I was trying to install the very latest Creative Cloud manager, which self-announced itself today 12 February 2014 when I tried to use it to check for updated applications.
- it downloaded and started to run, then failed with the very clever 'failed to install' small alert. A small alert for very small knowledge of the actual cause? Surely you can do better.
- I went on the forums and found all the times and ways this has caught up others before. I saw the 'rename OOBE folder' trick, and remembered that thus was the only thing that would actually fix the Creative Cloud manager one or more times before on my computers.
- thus I tried to rename OOBE after killing every Adobe-named app in the Windows 8.1 Task Manager, and failed -- due to some nameless program holding it open.
- I then stopped and restarted the machine.
- I thought a moment and realized I'd run another Adobe installer an hour or two before, to updated Premiere Elements 11 to the latest possible Adobe Camera Raw as its updater offered.
- thus instead of renaming OOBE, I ran the Adobe Creative Cloud manager updater when it offered again towards the end of booting up
- this time it succeeded, hence I believe that other Adobe ACR installer had been at fault, leaving files unclosed or otherwise locked within OOBE. That's the new clue to Adobe developers.
- If this hadn't succeeded, I'd have stopped and restarted the machine again, and then renamed C:\Program Files(x86)/Common/Adobe/OOBE.
I think this renaming is a lot better way to proceed (stop/start, adding possibly safe boot with no startup apps if OOBE remains locked to renaming when that method may be needed) than using the AdobeCreativeCloudCleanup tool as the troubleshooting page recomnmends.
The reason: this benighted cleanup tool does _not_ offer any way to remove Creatuive Cloud manager itself, even though support here suggests that it does. You can only choose variations which insist on uninstalling all your Adobe programs, CS6 included with Creative Cloud ones. I am not going to do that except at extreme duress. So far renaming OOBE and thus forcing Creative Cloud to recreate it has fixed every one of the blind, unspecific, and prevalent errors with Creative Cloud.
I think that much better work can be done on this Creative Cloud software, but I am constrained by a particular American folk tale told to children, which suggests 'If you don't have anything nice to say, then don't say anything.'
I can only say that respect will be gained not by talk, or telling a lot of complicated procedures to recover software that costs like an automobile.
Respect will only be gained by really involving yourself, learning, and then doing all of this correctly. That's what every respected software developer in the world does.

Jeff, thanks equally for coming back on this.
- I did begin the process on the page you linked.
- when I got to the step running the CC Cleaner tool, it offered me no option to remove the Creative Cloud Manager -- only to remove all my apps, which are largely CS6. This is counter to the suggestion that you can remove just the manager, and not welcome as you will understand.
- it was at this point that I recovered the procedure of just shifting OOBE out of play. When this wasn't possible due to invisibly held open folders or files, I realized the problem might have been due to the earlier Premiere 11 ACR update (you have to think a bit for reasons why it might want to do that...).
- Thus when I stopped and restarted to assure a clean reboot, I thought to just let the Creative Cloud Manager try again when it offered this.
- Without further intercession, this time the Creative Cloud Manager succeeded.
I would say that the move-OOBE-out-of-play to force recreate (or sometimes it has been move a certain file in OOBE) is a much preferred repair that has always worked for me in the numerous failures of Creative Cloud Manager over the last year. We don't really want to spend the hours and take the risk of removing all our Adobe CS and/or CC applications, plus adding all of their updates again, as you will also understand.
This points to a way Adobe could very much lower the agony of the Creative Cloud Manager, its updates and its crossed wires. I do appreciate the problem, though not why at your budget levels it hasn't had a definitive response. Some experience directing projects and having to take over offshore team management directly might suggest where you are finding the difficulty, at least.
In the mean time, why not put in place a recovery for failed Creative Cloud Manager activities including updates, which would simply and automatically do the task of accurately renaming the OOBE folder (for each attempt, no matter how many times it had been done before)j, then triggering a restart followed by reinstall and information recovery of the Creative Cloud Manager? It could be something like Microsoft's Fix-Its, for convenience, which would also leave open a doorway to reversal if somehow necessary.
I suggest you might lower the incidence of this genre of problems by a very large factor if you were to do so, replacing the presently procedure with its flaws for those employing Adobe software.
Anyway, I hope the suggestion leads in positive ways for your products, and wish your team a good day.

Apps tab in Creative Cloud manager is blank

I'm trying to download a free trial of After Effects. I have downloaded the Creative Cloud manager for my desktop, but the Apps tab remains blank with a spinning wheel. The other tabs all show their appropriate options, but the Apps tab shows nothing. I've tried uninstalling and reinstalling Creative Cloud, but no luck. Is there perhaps a way to download AE without using the desktop manager?

Mkpanars for information on how to resolve the current error please see App doesn’t open | Progress wheel spins continually.

LR6 installation corrupts creative cloud manager

I paid for and downloaded LR6 upgrade.
Download was fine, installation went well including entering license number. From there on nothing but problems.
The verification part could not connect to the server. Other internet connections were just fine.
Adobe Creative Cloud manager now had the same problem, no connection to the server.
Lightroom 5.7 can no longer check for updates, AND Maps reports to be offline.
In summary: LR6 installation screwed up connection to one or more Adobe servers on multiple Adobe products.
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see if anything here helps, Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
but if not, contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

Creative Cloud Manager starts with empty window

Hello everybody
I have a problem with the creative cloud manager. After I have uninstalled Photoshop (Wiindows7 64 bit), the creative cloud manager starts up "empty". I have no menus, no applications.
I need to reinstall Photoshop, but this doesn't work without creative cloud manager
I have uninstalled the ccm and reinstalled it, same result: empty window.
I appreciate any input on this
Thomas

Hello marsupilami99,
in this case I would download a really new trial version of your program(s) in question and change it/them into a "real" version later, BUT because you said, that you "re-installed" already, so it become a little bit complicated. It would be necessary that you have to use "Adobe Creative Suite Cleaner Tool".
Here an advice for that (The order varies depending on your individual needs. Please read all my proposals first, so you can better choose the first step:)
1. Maybe you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
3. Did you already try "uninstalling and re-installing"? Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
4. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
Good luck!
Hans-Günter

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Why does creative cloud manager have to be updated more regularly than would be consider normal And when I do try it won't unless I remove all protection to my computer. I also have to remove PDApp.log.
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Ian Cleland please see the Adobe Creative Cloud Service Access Documentation for IT section of http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html. This will give you information regarding required network access and permissions necessary to configure in a secure environment. This should provide the information necessary to modify your security software settings. If it doesn't then you may want to apply a default setting provided by the manufacturer of the software.
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I received no error message. The application was just trying to find applications unsuccessfully.
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This is an ongoing issue for me. Whether it's AAM or the new CCM, when I attempt to access apps and updates I receive a Download Error message (see pic) which will not allow me to update or download apps.
After experiencing this with the AAM in May, Adobe support provided me with a work around which amounted to creating a new user on my machine and installing the AAM for that user. I was then able to update the apps I'd installed previously and install two more apps on my machine.
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Glad to see you got everything figured out Rexomus Let us know if you need anything else!
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Creative cloud manager does NOTHING

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