Creative Cloud member, apps listing as "trial" after login

I'm a new CC member since October. I got the full CC membership with all the apps and everything is fine on my home pc. So, I came to my parents house for the weekend and decided to install the Adobe CC app on my fathers notebook to get something done. The thing is when Photoshop was fully installed it was listed as "start trial" on the apps tab. And now its running a 30-day trial even though I'm logged in to my account. Why is this? Is CC apps machine-locked? That doesn't make any sense since its all account bounded now and all the "work anywhere" "sync everything" blablabla from adobe to push everyone to CC. I couldn't find this info anywhere and would be pretty dissapointed if positive about this. Any help?
Thanks

Hi,
I have the same problem, checked your link, followed all the steps... My question is about the step 3.2 : https://lm.licenses.adobe.com/.
It seems I have no access to the server (connexion error) but the procedure doesn't say what we have to do in this case?
Any idea?
Thks!!
Ps : sorry for my english, I'm French...

Similar Messages

My Creative Cloud applications are listing as trial is expired even though I am an active member

I have bought the adobe creative cloud for a year that pay$20 a month. Now I can not use it anymore because it said the trial has expired. So how can i solve the problem?

Hi titi23,
Please click on on the license this software tab and sign in with your Adobe ID associated with creative cloud subscription when it prompts trial expired window. your CC apps will get activated.
Try this and let us know if it works.
Regards,
Ashish

Lightroom 5 is missing from Creative Cloud's Apps List. Please help.

I've just subscribed to the Photoshop Photography program, installed Creative Cloud, installed Photoshop CC from there and could run it just fine, but I couldn't find Lightroom 5 in the list of apps that I could install from CC. Please help.

Hi krio,
If you're a paying Creative Cloud member, you may not see Lightroom in the Creative Cloud if your computer doesn't meet the minimum system requirements. Check to make sure that your system meets the minimum requirements for the latest release of Lightroom.
If you're using a trial version of Creative Cloud, the Lightroom trial is not available through Creative Cloud. It is, however, available as a stand-alone trial. See Install Lightroom trial | Creative Cloud membership.
Note:
Lightroom requires a 64-bit-compatible operating system.
Creative Cloud only lists the application compatible to your system.

Lightroom not showing up in Creative Cloud "your apps" list with others, thus is not updating

I use several Adobe programs, among them Lightroom. However, in my Creative Cloud window, accessible in the header bar on my desktop, the other apps show up under "Your Apps", but not Lightroom 5. Therefore, it is not updating to 5.2. How can this be remedied? I've tried updating it manually, but it was unsuccessful.
(Also, is there ANY phone or email tech support with an Adobe application support employee? I cannot find either, which is frustrating being a paying monthly member.)
Thanks!

Justimy are you stating you are unable to see Lightroom listed in the Creative Cloud desktop application? Is so please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to restore Photoshop Lightroom as being listed.
Please do be aware that this will not affect the Photoshop Lightroom 5.2 update being available. You will want to trigger the Lightroom update from within the Photoshop Lightroom application. Photoshop Lightroom utilizes different technology than the majority of the Creative Cloud application offerings which is why it is necessary to utilize a different workflow to obtain the update.
Finally you are welcome to contact our support team at http://adobe.ly/yxj0t6. You can also find the support options available for your country/region at http://helpx.adobe.com/support.html?promoid=KAWQK.

Full Creative Cloud membership apps start as trials?

I have a new, fully-paid Creative Cloud membership, converted from a prior Creative Cloud month-to-month single app membership.
And I've built a new box, exclusively for Creative Cloud apps and primarily video processing using Premier Pro CC.
Using Adobe Application Manager ( Adobe - Adobe Application Manager : For Windows : Adobe Application Manager -- which installs as Creative Cloud ) I've consolidated my CS single-use apps on two other computers and have installed Premier Pro CC on the new, Creative Cloud-only box.
So, after Premier Pro CC is installed, the Creative Cloud front end offers "Begin Trial" as the only way to start Premier Pro.
What gives? If I have a fully-paid CC membership, why am I being offered a "Trial" and am I going to be asked to "Buy" Premiere Pro CC when the trial's over?
Very confusing...

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

Creative Cloud saying im still running trial after purchasing license

I purchased Creative Cloud student edition yesterday after using the 30 day trial, however it seems that the Creative Cloud desktop app still thinks im using a trial and keeps telling me the trial has expired even after purchasing the suite, how would i resolve this as customer care took too long to answer, thanks

See if signing out and back in again helps to resolve the problem.
Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Activation & deactivation help
https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#a ctivate-how-to

Uninstall Failed, Not listed in Creative Cloud Desktop App list

I keep trying to uninstall ANY and ALL of the Creative Cloud programs downloaded on my computer - Illustrator, InDesign, Photoshop, Premiere Pro - and I keep getting the message in the screen shot I've attached. This goes for the CC AND CC 2014 versions. I have them all. None are appearing in my Creative Cloud deskop app. It is saying I have no apps downloaded. Right now I am in the middle of installing all of the CC 2014 versions (even though the programs panel of my computer (Windows 7 64 bit) says all of these programs are already downloaded, screenshot included below also).
In fact, moments ago - today is 10/24 - my install of InDesign CC 2014 just completed yet my computer says it was installed on 10/6???? Yes, even after a reboot.
Please note: This morning I started by uninstalling the Creative Cloud Desktop App and then reinstalling it successfully.
AND YES, I have already tried the Cleaner Tool 5 times, so please DO NOT suggest that. It does not work. I've also rebooted my system several times.
There is no firewall on my computer. Virus checking is not blocking it either.
Any one else experiencing the same? I need this fixed yesterday. I haven't been able to work in 24 hours.
Please help!

I'm experiencing this same problem where I can't uninstall or install any CC products, and haven't found a resolution yet. The cleaner tool definitely doesn't help and I keep getting messages that the uninstall failed.

Creative Cloud Desktop App crashes on new Mac Pro 2013

After using Migration Assistant to move apps from my 2010 MBP to a new Mac Pro 6,1 (OSX 10.9.1), I find that the Creative Cloud Desktop App consistently crashes right after entering my ID and password (whether started as a menu bar item or separate window). I have uninstalled and reinstalled several times with the same result. Below is a partial crashdump (I have the complete listing available):
Process:         Creative Cloud [541]
Path:            /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Identifier:      com.adobe.acc.AdobeCreativeCloud
Version:         1.4.0.348 (???)
Code Type:       X86 (Native)
Parent Process: launchd [159]
Responsible:     Creative Cloud [541]
User ID:         501
Date/Time:       2014-02-12 09:01:44.196 -0500
OS Version:      Mac OS X 10.9.1 (13B4116)
Report Version: 11
Anonymous UUID: 62963EDC-D8F8-8862-AD7C-BC6179E3E2DC
Crashed Thread: 31
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSXMLDocument initWithXMLString:options:error:]: nil argument'

Thanks for this. In the Cleaner App, I only saw Application Manager for OS 10.6 (other than my installed CC apps). I cleaned this one only. However after restarting, athough the cleaner said the uninstall was successful, I could not find any log file for the Cleaner App. I still reinstalled the CC Desktop App, but with the same results.
Do I need to uninstall ALL the CC apps?
Thanks again.

Why do I get a "trial app" when I am a creative cloud member?

Why do I get a "trial app" when I am a creative cloud member?

I would try signing out of the Creative Cloud app and back in...
Preferences > Account > Sign Out
...and see if that makes a difference. If not, you'd probably be better off calling Adobe, there might be a problem with your credentials: 1-800-833-6687
Actually, is there any chance that you logged into the CC app with the wrong Adobe ID?
Maybe a post on the Creative Cloud forum would help too: http://forums.adobe.com/community/creative_cloud

I'm a Creative Cloud member, why is my app launching as a trial?

I'm a Creative Cloud member, why is my app launching as a trial?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Creative Cloud single-app membership for After Effects (one-year)

I payed for Creative Cloud single-app membership for After Effects (one-year) but, before paying, I've downloaded the trial version of aftereffect CC and now, the trial date has been expired but i can't install aftereffect anymore, even though i paid for it....need help fast!

Try
Sign out, Sign in | Creative Cloud Desktop app
If your product still showing as trial then check your hosts file entries
Sign in, activation, or connection errors | CS5.5 and later

Download touch apps as a Creative Cloud member

What is the process of downloading the adobe touch apps as a Creative Cloud member without paying for them again in the app store?

Hi there!
The following is one creative's feeling on this rather niggling issue.
I am a Creative Cloud subscriber and an 'adobe creative suite'* customer for almost 20 years . * (in all its incarnations)
I'm from Australia where we have consistantly been charged hundreds of dollars more for each and every product, and each and every update untill just recently when our government bought Adobe to their knees over Creative Cloud Subscriptions and forced them to offer us Aussies the same deal that those of you in the US enjoy. (though the full software prices remain an absoloute rout.)
Here in Australia Adobe have a history of charging us a lot extra because they can and the matter at hand is just another example of the same greedy mindset.
Seeing that there have been 564 views on this subject I feel that there is a issue that needs to be addressed here apart from the false or misleading advertising of the Adobe touch apps and wether they are or are not a part of Creative Cloud.
I believe the real question that we are, or should be, asking ourselves is, WHY SHOULD Creative Cloud subscribers BE REQUIRED TO PAY FOR THESE TOUCH APPS when access to the total range of adobe professional level software is all included in the subscription.? For what reason (other than greed) would the little apps be set apart from the rest?
Apps which obviously from their conception were always meant....
a- to be an integral part of the adobe creative cloud workflow
b - and specifically developed to sync directly to our creative cloud accounts
c - to create files which are seamlessly accessed by multiple adobe creative cloud software products across both desktop and portable operating systems.
These apps are not new concepts sitting appart from Adobe's Creative Cloud suite of products.
These apps are the 'touch' or portable counterparts or support apps to the Creative cloud software products for which we pay our subscription.
They are another way , a portable adaptation, of doing the same work we have always done at our desks. (PS they have a long way to reach their potential ).
Bottom line.........They should be available free!
In my opinion the existing situation is just a VERY BAD CUSTOMER RELATIONS EXERCISE.
Any way you look at it it is annoying and upsetting your customers (especially those who are already paying dearly for your service), is just bad for business.
Adobe have already made Adobe Ideas free and they should simply bite the bullet and make photoshop touch etc free also, at least fro Creative cloud subscribers.
Reading the justifications in defence of charging us for these apps is just semantics at best and at worst just plain insulting our custom, our committment & our loyalty.
Afterall we are speaking about $10.49 AU for photoshop touch, and a couple of dollars each for the other supporting mini apps.
Come on Adobe get your act together, In times past we have paid thousands of dollars year after year, for update after update, but at least we owned the software at the end of the day.
Now you have asked us to trust in you by paying for access to use your software on a subscription basis ( heaven help anyone if for some reason we cant afford the payment one month, can you immagine? we can no longer open our files or do any work ) and in spite of this we are still following your lead and moving forward with you.
So I ask that you please dont reward our loyalty by starting to gouge us now with these silly attempts at just making an extra few bucks out of us. It's very sad and quite frankly it's the principal of the matter that bugs me.
All these areguments on behalf of Adobe, like the reply quoted below from David_B " from Adobe staff, in my opinion, only serve to frustrate.
Afterall, doing something just because you can, and because you have the right to, doesn't make it right and doesn't make it good for business.
I think in this day and age if you have no respect for your customers and if you dont show them that they are valued, sooner or later we will just start to walk the other way.
Free services like GIMP are not inferior alternatives, more likely just speed bumps that most of us chose to avoid right now but for how long?
I've read so much about great business practicess, about not only having great products but having great customer service and the rule seems to be that to retain your customers loyalty one should always give more than the customer expects. In this instance something just feels wrong, not a good result I think.
So I'm obviously passionate about this subject and I hope I've made my point, and for those who have been kind enough to read this far , thank you for your time : )
There is a saying " opinions are like ******, everyone has one!....... so what is the good of my rave if there is no FOLLOWUP ACTION?
If there is anyone out there who might know how we might get ourselves heard in a way that Adobe might take us seriously I'd love to hear some ideas.
Right now all I have is a bad taste in my mouth. >: P
I await to be shown that I am wrong about Adobe's attitude towards us.
Namaste
Sii
5.David__B,
16/07/2013 4:51 PM in reply to Hairy Tangerine
Report
I agree that the messaging could be clearer.
It does state that they are sold separately on the product page for Creative Cloud here"
But if you happened to miss this info before joining its confusing. We are in the process of improving the way they are labelled in the Download Center.
Sorry for the confusion

Can not download Creative Cloud single-app membership for Adobe Photoshop (one-year) after purchas

can not download Creative Cloud single-app membership for Adobe® Photoshop® (one-year) after purchasing online (received email confirming order) can you help?
Macbook Pro OS X Version 10.7.5
Processor 2.4GHz Intel Core i7
Memory 8GB 1333 MHz DDR3
After using the trial version of Photoshop CS6, I decided to purchase the one-year Photoshop cloud version.
I was told by a friend to do a "clean" download, so removed the "previous version".
Now when I click the "download" tab, nothing happens.
Can you help?

Please download/install CC desktop : https://creative.adobe.com/products/creative-cloud and try downloading Photoshop. If still the same issue then as suggested by Mylenium run the cleaner tool and try downloading again.
You may even try the direct link: http://prodesigntools.com/adobe-cc-direct-download-links.html .
Please ensure to follow the very important instructions before download.
Regards,
Romit Sinha

Why does creative cloud is still asking serial number after i purchase and it wouldn't let me use it anymore because my trial is over need help NOW PLZ

why does creative cloud is still asking serial number after i purchase and it wouldn't let me use it anymore because my trial is over need help NOW PLZ

Hi There,
Kindly try the following steps:
Sign out and sign in to Creative Cloud app: Sign out, Sign in | Creative Cloud Desktop app
Sign in, activation, or connection errors | CS5.5 and later
Thanks.
Atul Saini

I have tried many times to download creative cloud desktop app such as AI, LR, PS, ID and so on. the following message appears You are running an operating system that Illustrator no longer supports. Refer to the system requirements for a full list of su

I have tried many times to download creative cloud desktop app such as AI, LR, PS, ID and so on. the following message appears You are running an operating system that Illustrator no longer supports. Refer to the system requirements for a full list of supported platforms. The only one I have succeeded to download are DW and MU.
Please could you help out

Hello,
please have a look at the different sys-requirements for example:
AI: http://helpx.adobe.com/illustrator/system-requirements.html
PS: http://helpx.adobe.com/photoshop/system-requirements.html
(LR 1-5: http://helpx.adobe.com/de/lightroom/system-requirements.html)
You will find the same explanations for your other programs.
Hans-Günter

Creative Cloud member, apps listing as "trial" after login

Similar Messages

Maybe you are looking for