Creative Cloud member, can't access Story Plus

I'm downloading work apps on my home computer, both Mac. I can get everything else Creative Cloud allows, and have successfully downloaded several other programs, but can't get Story Plus.
I've tried the solutions on this forum and none of them work.
Who can I contact or what can I try to get Plus?

When I am at creative.adobe.com/apps, I can't download Story like I can any other app (Photoshop, InDesign, Illustrator, Premier were all successful).
I attempt to sign in after clicking the Learn More link and I am only signed into the Free version.
Going through story.adobe.com produces the same results.
In either instances, I've tried clearing my cache/cookies, and logging out and back in again, and a combination of both. Still only getting into Free and unable to download (if download is an option? If not, just can't get into Free).

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I am a creative cloud subscriber, but cannot access Story Plus. How do I download StP?

Macbook Pro
CC member > 1 yr.
only get "Get Started" button on web, instead of "Download" buttom as with other apps.
Thanks!

There could be two reasons for this of which one is very simple. After going to the "get started" link the Story program should open online. Once open, click on the "Projects" drop down menu in the upper left corner and choose "Install Desktop Application,"
The other reason (the one I had trouble with) is that some newer browsers such as IE 11 are not supported. I see you are using Mac and don't know which browser you may be using, but I downloaded Google Chrome just for this program and was finally able to download the program for use offline.
Hope this helps !!!

Can you tell me how I can ask for help with the following Indesign question: I am a new Indesign user and a Creative Cloud member. I was using the Window/Pages drop down window to view my pages alphabetically or by page number and also to determine whet

I am a new Indesign user and a Creative Cloud member. I was using the Window/Pages drop down window to view my pages alphabetically or by page number and also to determine whether or not my JPEG files were sufficiently HI-Res for the printer. I don't know how I did it but somehow the window has changed so that now it does not have the alphabetical/numerical/Hi-Res information. It just shows the pages in a two page spread in numerical order. How can I restore the window so that I will be able to view the information as I did previously.
Your help will be appreciated,
Don Unwin
[Personal Information Removed]

The pages panel is not the place where you see this information. You can customize the Links panel to show all sorts of things, including the page number, effective and actual ppi, and whether the link is OK or needs updating.

Can your creative cloud account give you access to Flash Builder 4.6

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I am a creative cloud member , why can't i use 2014 cc ? it should pay money again ?

I am a creative cloud member , why can't i use 2014 cc ? it should pay money again ?

William Huang in what way are you unable to use the CC 2014 versions of the Adobe Creative products? For information on how to install the Adobe Creative applications included with your membership please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

I am a creative cloud member and just download the window in my mac and format all things that I had in mac. How can I redownload the creative cloud in the window portion?

I am a creative cloud member and just download the window in my mac and format all things that I had in mac. How can I redownload the creative cloud in the window portion?

WOrks no different - download the CC app and take it from there.
Mylenium

Can I uninstall my previous version of Adobe software now that I am a Creative Cloud member?

Can I uninstall my previous version of Adobe software now that I am a Creative Cloud member?

Yes, its not required but yes you can.
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Download touch apps as a Creative Cloud member

What is the process of downloading the adobe touch apps as a Creative Cloud member without paying for them again in the app store?

Hi there!
The following is one creative's feeling on this rather niggling issue.
I am a Creative Cloud subscriber and an 'adobe creative suite'* customer for almost 20 years . * (in all its incarnations)
I'm from Australia where we have consistantly been charged hundreds of dollars more for each and every product, and each and every update untill just recently when our government bought Adobe to their knees over Creative Cloud Subscriptions and forced them to offer us Aussies the same deal that those of you in the US enjoy. (though the full software prices remain an absoloute rout.)
Here in Australia Adobe have a history of charging us a lot extra because they can and the matter at hand is just another example of the same greedy mindset.
Seeing that there have been 564 views on this subject I feel that there is a issue that needs to be addressed here apart from the false or misleading advertising of the Adobe touch apps and wether they are or are not a part of Creative Cloud.
I believe the real question that we are, or should be, asking ourselves is, WHY SHOULD Creative Cloud subscribers BE REQUIRED TO PAY FOR THESE TOUCH APPS when access to the total range of adobe professional level software is all included in the subscription.? For what reason (other than greed) would the little apps be set apart from the rest?
Apps which obviously from their conception were always meant....
a- to be an integral part of the adobe creative cloud workflow
b - and specifically developed to sync directly to our creative cloud accounts
c - to create files which are seamlessly accessed by multiple adobe creative cloud software products across both desktop and portable operating systems.
These apps are not new concepts sitting appart from Adobe's Creative Cloud suite of products.
These apps are the 'touch' or portable counterparts or support apps to the Creative cloud software products for which we pay our subscription.
They are another way , a portable adaptation, of doing the same work we have always done at our desks. (PS they have a long way to reach their potential ).
Bottom line.........They should be available free!
In my opinion the existing situation is just a VERY BAD CUSTOMER RELATIONS EXERCISE.
Any way you look at it it is annoying and upsetting your customers (especially those who are already paying dearly for your service), is just bad for business.
Adobe have already made Adobe Ideas free and they should simply bite the bullet and make photoshop touch etc free also, at least fro Creative cloud subscribers.
Reading the justifications in defence of charging us for these apps is just semantics at best and at worst just plain insulting our custom, our committment & our loyalty.
Afterall we are speaking about $10.49 AU for photoshop touch, and a couple of dollars each for the other supporting mini apps.
Come on Adobe get your act together, In times past we have paid thousands of dollars year after year, for update after update, but at least we owned the software at the end of the day.
Now you have asked us to trust in you by paying for access to use your software on a subscription basis ( heaven help anyone if for some reason we cant afford the payment one month, can you immagine? we can no longer open our files or do any work ) and in spite of this we are still following your lead and moving forward with you.
So I ask that you please dont reward our loyalty by starting to gouge us now with these silly attempts at just making an extra few bucks out of us. It's very sad and quite frankly it's the principal of the matter that bugs me.
All these areguments on behalf of Adobe, like the reply quoted below from David_B " from Adobe staff, in my opinion, only serve to frustrate.
Afterall, doing something just because you can, and because you have the right to, doesn't make it right and doesn't make it good for business.
I think in this day and age if you have no respect for your customers and if you dont show them that they are valued, sooner or later we will just start to walk the other way.
Free services like GIMP are not inferior alternatives, more likely just speed bumps that most of us chose to avoid right now but for how long?
I've read so much about great business practicess, about not only having great products but having great customer service and the rule seems to be that to retain your customers loyalty one should always give more than the customer expects. In this instance something just feels wrong, not a good result I think.
So I'm obviously passionate about this subject and I hope I've made my point, and for those who have been kind enough to read this far , thank you for your time : )
There is a saying " opinions are like ******, everyone has one!....... so what is the good of my rave if there is no FOLLOWUP ACTION?
If there is anyone out there who might know how we might get ourselves heard in a way that Adobe might take us seriously I'd love to hear some ideas.
Right now all I have is a bad taste in my mouth. >: P
I await to be shown that I am wrong about Adobe's attitude towards us.
Namaste
Sii
5.David__B,
16/07/2013 4:51 PM in reply to Hairy Tangerine
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I agree that the messaging could be clearer.
It does state that they are sold separately on the product page for Creative Cloud here"
But if you happened to miss this info before joining its confusing. We are in the process of improving the way they are labelled in the Download Center.
Sorry for the confusion

I am a Creative Cloud Member and have the Membership for one Year but in one month it syays expired

I am a Creative Cloud Member and have the Membership for one Year. It has been only one Month and the Plan says expired. I am not sure what has happened but I am unable to find any Customer Care Number of Adobe. Can anyone please help. Its Urgent. I use MAC.

Moving this discussion to the Adobe Creative Cloud forum.
Abhishek_zico you should be able to contact our support team at Contact Customer Care. You will want to work directly with our support team regarding the status of your subscription.

Creative Cloud member wants to publish multi-folios for a client...

Hello everyone,
I did send this question as a"private message" first and did receive some answers that I would like to share here. Big thank you to both Himanshu and Bob!!! If someone feels like adding more info regarding the subject please do.
"I’m the Adobe Creative Cloud member (one year subscription) and as such I’m entitled to publish a Single Edition app through my Digital Publishing Suite. Now, I have just been approached by one printed magazine, here in Vancouver, Canada, and I’m suppose to provide them with an estimate for adapting their publication for the iPad. Before I start thinking about my fee I would like to know what we have to pay to Adobe. They have four issues per year and I guess this goes under multi-folio applications category. Now, the questions:
1. Can I prepare the folios with my Creative Cloud membership or I have to upgrade to Professional edition of the DPS?
2. Does my client need to purchase the Professional Edition of DPS or not?
3. Or, we need only one license of the Professional Edition and if so who’s is that license going to be?
4. Or, I’m talking nonsense and you can just explain me how this works, please?
Have a wonderful day."
Regards,
Dragan, Vancouver
Himanshu Singh :
You would need to upgrade to DPS Professional Edition for multi Folio Applications. DPS Pro is $495 per month + taxes. Also you have download fees applicable. You get 250 free downloads per month for the first year and for any additional downloads, you need to purchase Folio Bundle. Approximately, each Folio Download will cost you $ .30, so you can charge you client that amount per folio download + DPS Pro contract fees.
If your Customer purchases DPS Pro, you can read this article to know how to work with them : http://www.adobe.com/devnet/digitalpublishingsuite/articles/customer-a gency-dps-workflows.html
Now regarding your questions.
1. Can I prepare the folios with my Creative Cloud membership or I have to upgrade to Professional edition of the DPS?
You need DPS Pro for creating Multi-Issue Applications. With CC, you can create Built in single apps. For Magazine with at least 4 issues per year, it’s best to go for Pro edition.
2. Does my client need to purchase the Professional Edition of DPS or not?
Either you or your client can purchase DPS Pro depending upon your contract with the client. You Client needs to get themselves Apple iOS Developer account.
3. Or, we need only one license of the Professional Edition and if so who’s is that license going to be?
4. You need one DPS Pro Contract. You can create unlimited number of apps and account using one License.
Bob Bringhurst :
In this case, I believe that your client would need to pay for DPS. Have you seen the DPS Getting Started Guide? There's a section about understanding IDs and roles.
http://www.adobe.com/content/dam/Adobe/en/products/digital-publishing- suite-family/pdfs/dps-getting-started-guide-april.pdf

Priceless man, thank you so much!
Have a wonderful day, and if you need anything, just let me know
Kind regards,
Dragan
http://www.behance.net/BarcelonaMediaDesign
http://barcelonamediadesign.prosite.com/
http://pinterest.com/pinteresantno/barcelona-media-design/
http://www.barcelonamediadesign.com
http://www.brandingfactoryvancouver.com
http://www.designemergencies.com
http://www.tabletpublishingvancouver.com
http://www.creativethinkingvancouver.com
[email protected]

I get the message thet my version - Acrobat X - is not real.... - I am a creative Cloud member. ???

I get the message thet my version - Acrobat X - is not real.... - I am a creative Cloud member. ???

Hi SHolfelt,
This is because with creative cloud subscription you get Acrobat XI pro. You can download and install this new version.
Thanks
Kapil

Fee for publishing folios/apps as Creative Cloud member?

I am a Creative Cloud member and want to take 2 or 3 magazines I design online and make them into apps. I know I have to pay Apple a $99 yearly developer fee but is there any fee I need to pay Adobe? It's confusing becuase with my Creative Cluod Membership it says "Design and submit an unlimited number of iPad apps" so can I make the 2 or 3 magazines into apps each month and pay nothing since I am a Creative Cloud Member or does making each magazine/folio into an app costs $395?...that seems like a cost no small publisher can afford each month.

There is no extra fee that you need to pay Adobe. If you are a Creative Cloud member and you maintain your Apple $99 yearly developer fee, you can submit as many iPad apps as you want.
Check the Apple guidelines for app approval. Apple doesn't automatically approve of any submitted app. For more information, see the Step-by-Step Publishing Guide.

I'm recent Creative Cloud member and logged-in. In the past I downloaded photoshop but now when I a

I'm recent Creative Cloud member and logged-in. In the past I downloaded photoshop but now when I atempt to use Creative Cloud Manager I receive an error message and a notice to contact customer service?

Hi There - can you tell me what error message you recieve? when you say creative cloud manager - are you referring to the "adobe application manager?" One suggestion is to navigate to http://creative.adobe.com and log on with your Adobe ID, then click on "apps" menu and select the product you want to install - you can choose Photoshop even if you already have it, this will potentially upgrade your Adobe Application Manager if it is out of date and may resolve the issue for you.
thanks,
Todd

Hi guys, i just re-formatted my computer and once i rebooted my iMac my lightroom, inddesign, and PS are gone. I am currently a Creative Cloud member... how do i re-download my needed software ?

hi guys, i just re-formatted my computer and once i rebooted my iMac my lightroom, inddesign, and PS are gone. I am currently a Creative Cloud member... how do i re-download my needed software ?

Hi Josh,
If you have your Adobe ID and password ready for your Creative Cloud membership, visit the following page.
Creative Cloud Help | Install, update, or uninstall apps
I generally suggest people FIRST install the Creative Cloud Desktop Application. This is mainly because you then have the option to check and set the installer language prior to installing the applications you want to use again on your system.
Once you have installed the Creative Cloud Desktop app:
Click on the gear icon in the top right.
Choose preferences.
Click Apps, and set the Installer language. If you happen to live in Australia, you might find that the default installer language is set to English (North American), to English (International English) this would ensure that an application such as InDesign installs with default metric-units of measurements, UK dictionary etc. (instead of inches, US english).
Once that is set, you can click 'Install' next to any applications you'd like to install.
Good luck.
Cari

Do i have to pay for Photoshop Touch if I am a Creative Cloud Member?

Do i have to pay for Photoshop Touch if I am a Creative Cloud Member?

Hi,
Yes you do, according to https://creative.adobe.com/apps
Creative Cloud integrates with all of these Touch Apps, which can be purchased separately. Full Annual Members will get a month of Creative Cloud free with the purchase of three apps
Hope it helps,
Ignacio

Creative Cloud member, can't access Story Plus

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