Creative Cloud Membership purchased but deletet / lost

I bought the Creative Cloud 1 year full membership with my Adobe ID and made the first payment. After installing a new instance of CC Desktop on a newly installed Harddrive with a new OS (windows 8.1). I wasn't able anymore to download any apps except the free trial versions
and my account history doesn't show the purchase, which has already been listed there before.
I tried to log off and on again in my CC Desktop with no success. The Help pages are sending me around in cycles - and to the forum...
Could I please get contact to some real support or has somebody had the same problem?
regards,
soeren

Well, then it looks like my membership is not valid anymore. But I don't see why...
I followed all the steps and had a little bit of hope with the hostsfile, because I still got the old windows 7 installation on my (now secondary) harddrive. But deleting the adobe entry didn't help.
Also I can connect to the adobe servers but the test only said: "Alive", not "Test successful.
The certificate is correct.
The problem seems to be that my payed membership somehow got lost, although I already made the first month's payment.
regards,
soeren

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There was a problem processing your order, please contact our Customer Service team for assistance. Middle East & North Africa Bahrain: 80081097 Egypt: 08000000447 Jordan/Kuwait/Lebanon/Qatar/Yemen: English +44 207 365 0735 Jordan/Kuwait/Lebanon/Qatar/Yemen: Arabic/French +44 203 564 4145 Oman: 80077173 Saudi Arabia: 8008446638 Tunisia, Morocco and Algeria: +33 157324642 United Arab Emirates: 80004443085 Commonthwealth of Independent States (CIS): +44 207 365 0735
Plus the number of my country(united arab emirates) doesn't work. Please help ASAP.

Have you tied to make purchase from Select a Store . If the country is correct & still the issue persists, please contact Adobe Support via http://adobe.ly/yxj0t6 for faster & correct resolution.
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I'm a college student who purchased Adobe Creative Cloud for free through my school. This weekend, I renewed my subscription, apparently successfully; however, when I tried to open Photoshop today, I received an Adobe pop-up telling me that I had to renew my subscription at the Subscription Manager on Adobe ID. When I went there, it said that my subcription had expired, and I couldn't click on anything to renew it. I use a Macbook. Please help--I need to use Photoshop today!

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I purchased an English language Creative Cloud membership, but the Creative Cloud Desktop application is set to a different language and strat on trial mode
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http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html
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Hi TrauTanka,
Please change the CC apps language from creative cloud desktop. Go to preferences and you can change the language as mentioned in below screen shot.
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I don't think these issues pertain to mine. There is something getting mixed up between my trail version (expired) and my new Creative Cloud subscription. Its like it can't see it for some reason. I was able to get Photoshop to work but Dreamweaver is being stubborn!! Please help my project is now due tomorrow... !! Thanks!
From: [email protected]
To: [email protected]
Subject: After trial version expired and purchasing creative cloud membership programs still will not open
    Re: After trial version expired and purchasing creative cloud membership programs still will not open
    created by Mylenium in Downloading, Installing, Setting Up - View the full discussion
Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual Mylenium
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Discontinued my creative cloud membership, and installed Acrobat XI, but when I try to open it, I get a message saying I must renew creative cloud. This is a self standing program. What do I do?

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You may need to uninstall the Cloud (not just stop using it) and then run the Cleaner to remove all vestiges... and then reinstall Acrobat
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

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I just decided to restart my creative cloud membership. I plan to purchase After Effects for 1 month. Unfortunately, after I submit my payment information I get an error saying there was an error with my order, and that I should try again. I did 3 times and it still didn't work.
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Thanks for any help in advance

HI David,
Which browser were you using? Can you try using Google Chrome and clear the browsers cache? Make sure that you can access HTTPS sites per this link.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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Hi Mirrormonolith,
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-Ankit

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you can install and use on up to two computers at any one time with your single-user license so you need not sign out from your old computer's cc app.
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Mariacazarez what is the exact error message you receive when you try to download and install Photoshop? For information on how to install the Adobe Creative applications included with your membership please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

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Mylenium

I have a creative cloud membership. I just purchased a new computer. How do I download it to the new computer?

I have a creative cloud membership. I just purchased a new computer. How do I download it to the new computer?

If you have already installed the CC software before, you just repeat the same process for the new machine.
Download/install the desktop application, sign in, install the subscription application(s).
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https://helpx.adobe.com/creative-cloud/help/install-apps.html
Creative Cloud Help / Creative Cloud for desktop
https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Creative Cloud Help / Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Creative Cloud Help / Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
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http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/

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Q. Is it possible to purchase CS6 products after the CC apps have been released if I opt out of Creative Cloud membership?
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To compile your mobile app for Android, iPhone, etc... go directly to PhoneGap Build
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Hi All, I bought InDesign Creative Cloud membership but just been asked to put serial number... any idea where I can find this serial? thanks in advance!

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Pawel.burba this error will usually occur if there is a connection error between the computer and our activation servers. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error.

Creative Cloud Membership purchased but deletet / lost

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