Creative Cloud new subscription problem accessing old subscription files

I have apps from an old subscription installed on my Mac. Now that I have had to purchase a new subscription, whenever I access the apps, I get a "Subscription Expired" error although I am logged in with my new subscription ID. There is a link for "Goto Subscription Manager" that seems to go nowhere. Unistalling and installing the app gives the same result. Appreciate any help on this.

Hi RajSr.
You can try doing this:
1.Please log out & log back in of the CCapp installed at desktop.
2. Launch any CC product, a prompt might appear informing about expired Subscription asking to renew it, at the bottom of the prompt, there will be an option "license this software"
3. Click on "license this software", it will ask you to sign in & the subscription should be activated.
Please let know if it worked.
Regards,
Rajshree

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Creative Cloud new subscription problem accessing old subscription files

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