Creative Cloud Packager 1.2 Builds error on Install...

Question

As I posted in this thread, with no resolution, I am running into issues with Creative Cloud Packager 1.2 Builds. The builds create fine, the applications install fine (when you unpack and rename the Set-up.dat to Set-up.exe), however trying to run the build .exe or .msi fails and never installs anything. It appears the build is trying to uninstall the CC applications before doing an install, but fails as there are no CC applications installed. I have tried with the Creative Cloud App running and not running, restarted with all services stopped, etc as directed in the other thread, but still no successful installs. A snippet (as it is the same error for every application in the build) of the error I am being given in the log is:
Exit Code: 33 - The product is not installed, cannot uninstall.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DW040 ...
?08/02/13 17:11:59:044 | [INFO] |  | OOBE | DE |  |  |  | 57508 | DEVersion: 5.0.0.0
08/02/13 17:11:59:044 | [INFO] |  | OOBE | DE |  |  |  | 57508 | Loading library from C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE5\Setup.dll
[   57508] Fri Aug 02 17:11:59 2013  INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
Create Required Folders
Assuming uninstall mode
Lookup for master payload
[   57508] Fri Aug 02 17:11:59 2013 ERROR
DW040: The product "{9bcd38e7-1f9a-4536-8cd4-96448263f367}" is not installed. Cannot proceed with the uninstall
[   57508] Fri Aug 02 17:11:59 2013  INFO
##### Running EDT Workflow #####
:: END TIMER :: [Total Timer] took 22.9717 milliseconds (0.0229717 seconds) DTR = 174.127 KBPS (0.170046 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s), 0 warning(s)
ERROR: DW040: The product "{9bcd38e7-1f9a-4536-8cd4-96448263f367}" is not installed. Cannot proceed with the uninstall
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
Exit Code: 33 - The product is not installed, cannot uninstall.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DW040 ...
The machine that this is being built and tested on, and will be deployed on, are Windows 7 x64 so what is the cause of this error? Is there anyway to work around to this? Can I creating a batch install with command-line flags for each package Set-up.exe? Is there a way to get a previous or beta build of Creative Cloud Packager so that I can properly deploy the application?
-Eric

Answer 1

Hi eacraft,
Please quit CC desktop if running at the backend and try installing in the given sequence:
Note: It is recommended that Creative Cloud Packager should not be installed on a system where one or more Creative Suite products or Creative Cloud Manager products have been installed.
Adobe Application Manager 3.1 and Creative Cloud Packager can be installed and used on the same machine. However, they should not be running simultaneously for package creation.
Sequence of installation of packages in the Exceptions folder
Except for Acrobat for Windows, all packages in the Exceptions folder should be deployed afteryou have deployed the main MSI or PKG package. However, Acrobat for Windows should be deployed before you deploy the main package.
Therefore, if you are using Exceptions Deployer Application to deploy Acrobat on Windows, you should run Exceptions Deployer Application before deploying the main MSI package. For all other packages, you run Exceptions Deployer Application after deploying the main packages. If theExceptions folder contains Acrobat for Windows as well as other packages, you run Exceptions Deployer Application twice—once before deploying the main MSI package (this will deploy Acrobat for WIndows) and once after deploying the main MSI package (this will deploy the other packages).
Please check for any conflicting processes if running at the backend: http://helpx.adobe.com/creative-cloud/packager/resolving-process-conflicts.html
Regards,
Romit Sinha