Creative Cloud Packager fails when downloading Media Encoder 7.2.2 update

Question

Hi all,
I am wondering if anyone else is seeing this.
I am attempting to use CCP 1.4 (Macintosh platform) to build a package for deployment to the Macs in our department. It is failing, specifically, when trying to download the Adobe Media Encoder 7.2.2 update, which I understand was released a few days ago. All other selected components download properly and the package will build if I deslect Adobe Media Encoder before building.
I have successfully reproduced the issue on two different systems, have tried purging the cache folder that CCP uses, moving it to another location/disk etc, all with no joy. Here is a snippet from the log:
04/11/14 09:20:22:455 | [INFO] |  | ASU | EnterpriseNative | EnterpriseNative |  |  | 1315279 | downloadupdates returned error Code :U43M1D204
04/11/14 09:20:22:455 | [ERROR] |  | ASU | EnterpriseNative | EnterpriseNative |  |  | 1315279 | download updates returned statusCode:43, errorCode:204
04/11/14 09:20:22:455 | [WARN] |  | ASU | EnterpriseNative | EnterpriseNative |  |  | 1315279 | ewa_getDownloadedUpdateCacheInfo: Cache XML file does not exist.
Wondering if anyone else is seeing this or if anyone has any suggestions please?
Thank you and warm regards,
Neil.

Answer 1

Hi Karl,
I'm just following up to ask whether there has been any progress at your end with this - as I'm sure you'll understand, I am anxious to deploy CC to our machines and can't do so until this is resolved.
Thank you again and regards,
Neil.