Creative Cloud Payment Problems

Why can I not download Creative Cloud after I purchased it?

What is your EXACT problem... do you see any error codes or unusual screens?
Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

  • Issues with Creative Cloud payment - Problemas al intentar pagar el abono de Creative Cloud

    La primera vez que adquirí el producto se realizó el pago, el segundo mes me llegó una notificación que no se había podido efectuar el pago, así que revise mi tarjeta de crédito y había cupo disponible, sin embargo la fecha automática de cobro ya pasó, y continua en 31/07/2013. Mi abono de Creative Cloud pasó a versión de prueba y ahora solo me quedan unos cuantos días...qué puedo hacer? por qué no está funcionando el pago?
    Gracias
    The first time I bought Creative Cloud there were no issues with my payment method, but second month I recieved some notifications due to a transaction error.  I check my credit card and it has enough funds for paying Creative Cloud. During this period the automatic pay day, changed to 31/07/2013; now I'm trying to make again the payment but there is no way to do it manually, My Creative Cloud subscription is now in test mode, and I just have 3 days until the test mode period ends. How can I try to pay again manually? why is this not working?
    Best Regards

    It may not be possible to manually update your payment details.  Could you please place a new order and get back to us if you have further issues.
    Thanks
    Bev

  • How can I download printable invoices for our monthly Creative Cloud payments?

    This is killing me. How can I have spent almost an hour and yet for the life of me, cannot find anywhere on the Adobe site that will let me view, print, download invoices for our monthly subscription payments? I go to My Orders, but all that is there is our initial Creative Cloud subscription payment. Can't find previous months payments anywhere.
    Why is this so difficult?
    Every month or so our accounts department is on my back asking for the invoices so they can match it up with the company credit card records. And every time, this is an issue.
    Most companies we work with send an invoice paid email with the invoice attached as a PDF. Isn't that better than the standard Confirmation: We received your Adobe Creative Cloud payment email that gets sent out? What good is it if we can't find any reference for such payment?
    Sorry guys, I'm just really furious that I am wasting so much time on such a menial task while I have deadlines looming.
    Also, it's been over 30 minutes and I'm still waiting for the 9 minutes web chat said it would take for an operator to get back to me.

    Hi Mversion76,
    This thread might be helpful
    http://forums.adobe.com/message/4498407#4498407#4498407#4498407
    -Dave

  • I received an email "update your Creative Cloud payment information" I've checked this and it's correct. What to do now?

    I received an email inviting me to "update your Creative Cloud payment information" (unable to process...)
    I've checked the info and it's correct.
    What to do now?

    Make sure that EVERY DETAIL is the same in every place you enter your information
    -right down to how you spell and punctuate the parts of your name and address
    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • Why isn't there a payment gateway which can process Creative Cloud payments instantly?

    Why isn't there a payment gateway which allows processing of Creative Cloud payments instantly?
    It seems odd that many thousands of other businesses worldwide are capable of having an instant payment gateway, why is Adobe behind the times?

    Hi Rajshree,
    Can you help me, I want to buy the Adobe CC for individual monthly for 1 year. Seems like purchasing with credit card always goes to United States billing address which not where my credit card from. I am Indonesian and currently living in Hong Kong. Do you have any solution for me? Can I buy online or should I find authorized reseller in Hong Kong?
    Thanks,
    Lynda

  • Changing Creative Cloud payment information...

    I  got this email to update my Creative Cloud payment information, but when I follow the link they provided and instructions I can find nowhere in which to do that. i even tried the help menu & it is not there. Then when i tried sending a message to the so called 24/7 thing it wouldn't let me submit my question... so WTF! I'm really pissed now.

    Hi There,
    To update the credit card details kindly contact our support team via: Contact Customer Care
    Thanks,
    Atul Saini

  • Adobe creative cloud installer problems.

    I have tried to install Adobe creative cloud and what would happen is that the installer bar would'nt go very far and would just randomly shut down. I dont know why this is, is there anyway I can fix this problem?

    Please read https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • How come i received an email confirming my second creative cloud payment 2 days ago and today i have logged on and i only have a free membership?

    about a month ago i signed up to the student creative cloud monthly subscription. today i have bought a new mac book and the first thing i did was install my creative cloud. after logging in and installed illustrator i realised that it had only installed the trial version. i then decided to log on online to see if there was any issues on there. after logging on and going to manage my account i discovered that according to online i have only got the free creative cloud memberhip. the reason i have an issue with this is that on Friday i received an email confirming my payment has gone through. so how come i am paying for a full student membership and then only receiving the trials?  as you can iamgine i am not impressed!

    Contact sales/ S&T support by web chat.
    Mylenium

  • Creative cloud subscription problem

    I have just purchased Creative cloud
    I can install programs only as trials.
    Adobe app manager is showing try at almost all programs
    I have chated with some adobe reps but they could'nt solve the problem
    Any ideas?

    FLo67 if you choose the option to License this Software and enter your Adobe ID, tied to your Creative Cloud subscription, what happens?  You can find more details at http://forums.adobe.com/message/4592768#4592768?promoid=KBHJO.

  • Creative cloud app problem

    After I double-click "Download" , a box appears "creative cloud", but for the wheel keeps spinning and nothing happens

    uninstall anything cc that may be installed, run the cleaner (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) restart your computer and then reinstall the cc desktop app, Download Adobe Creative Cloud apps | Free Adobe CC trial

  • Creative Cloud Install Problem

    Hello,
    I am a mac user and would like to download photoshop CC, but for some reason whenever click on the apps tab of the creative cloud thing it gives me the message "The Creative Cloud Installation is no longer functioning, please uninstall and download again." I have uninstalled and redownloaded multiple times to no effect. Can anyone help me figure this out?
    Thanks,
    Owen

    Hi Owen,
    Kindly Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.
    Please revert with the results once done.
    Thanks,
    Atul Saini

  • Creative Cloud install problems and apps updates problem, glitch? what to do?

    Hi, is there a glitch in the creative cloud installation? Once installed I cant uninstall it, moreover once I download apps like Indesign it takes forever, like over one hour to donwload and then updates cannot be installed, I get an error message saying "update failed. Download error" and I have a feeling it is messing up my hard drive

    Link for Download & Install & Setup & Activation problems may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/
    OR
    Some download & install troubleshooting links
    -Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
    -http://forums.adobe.com/community/download_install_setup
    -http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    -http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
    -http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    -Server won't connect https://forums.adobe.com/thread/1233088
    -AND JUST FOR MAC USERS - Some 10.9.3 links
    -Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
    -more Mac 10.9.3 https://forums.adobe.com/thread/1491469
    -Enable Mac Root User https://forums.adobe.com/thread/1156604
    -more Root User http://forums.adobe.com/thread/879931
    -and more root user http://forums.adobe.com/thread/940869?tstart=0

  • Creative cloud registeration problem

    I tried to register for creative cloud and nothing showed in my order history... i tried my other credit card and still no product to use.. but my both credit cards have been charged and i got order conformation  emails.
    I want to cancel them since still in the first 30 days. please advise!

    Hi affilex,
    Welcome to the Community!
    Apologies for the problem, kindly contact our Adobe support and they will help you further. Check the options here: http://www.adobe.com/support/download-install/supportinfo/
    -Ankit

  • Creative Cloud Files Problem

    Message say it:
    Sorry, the file is not currently available.
    We'll fix it and everything will be as usual soon.
    i like to know what happen?  // exist a link to see the status the app of the creative cloud to verifiy the errors and solution in real time?

    We are working to resolve the problem ASAP.
    There is an announcement at the top of the main Creative Cloud forum page.

  • Join the Creative Cloud, SERIOUS problem with the subscription!!!! i've been billed 3times!

    i recently applied adobe creative cloud, here's is the stages for applying creative cloud:
    1. sign in...
    2. Creative cloud membership (1-year)
    3. Visa (payment)
    4. Confirm
    Im at the 4th level now, guess what? i've waited long enough and tried to RE-APPLY the same method for 3times under the same email address. i recieved a bill from my bank, adobe have CHARGED me 3 times,!!!??? whats the deal here? im still waiting for the conformation here in the browser!!!!!!!
    UPDATE: in the writing process of this statement, i have recieved 2 conformation email under the same email account. i guess the 3rd email is coming soon? please! my browser is still under the Memembership Confirm LOADING page? come on! i have offically been rob by adobe!

    We apologize for the inconvenience. I assure you that this will be taken care of soon. Please check your messages.
    Thanks!

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