Creative Cloud PDF preview not working correctly

More than 50% of the time, when we upload a PDF to our Creative Cloud the preview image is distorted to a square regardless of the actual proportions. The left and right arrows are also missing so you cannot preview multiple pages in a file. Sometimes it works but most the time it doesn't. Usually we have to upload again and then everything is fine.
Even though the upload doesn't preview correctly or allow you to preview multiple pages the PDF download is fine.

I am having the same problem, it's been like that for weeks. I've tried uploading an inDesign file and it only shows the first page, squeezed with funky font issues. I've tried different browsers with no luck.

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Hello paulina,
sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool, don't use your own resources, that's insufficient!
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. Please follow the prescribed sequence of operations
If necessary and for further questions and if "open" please use chat, I had the best experiences.
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