Creative Cloud pop up warning
Yesterday I installed Adobe Illustrator CC and InDesign CC (Mac OS10.9.3). Every few seconds today I am getting a Creative Cloud pop up warning:
Administration rights are required to complete Adobe Add-ons installation or removal
I am really sorry to hear you have encountered this issue. It's very rare but we are planning to release a fix for this in the Creative Cloud desktop app within a few weeks. The cause of it is that when processing InDesign installed plug-ins, Extension Manager attempts to move the plug-in manifest files. If you does not have write permissions on this folder, a request is made for elevation of privileges. In the mean time there is a workaround:
Change the following folder so it is writeable: /Library/Application Support/Adobe/InDesign/Version 9.0/en_GB/Extensions
> chmod 777 /Library/Application Support/Adobe/InDesign/Version 9.0/en_GB/Extensions
Note the locale/language (en_GB) could be different. In this case en_GB stands for British English, en_us would be US English and so on.
Also please note this appears to be a Mac only issue. I hope that explains the issue and how to fix it but please let me know if you have any problems applying the workaround.
Thanks,
Jonathan
Similar Messages
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Windows Creative Cloud pop up warning
I read the topic discussing the Creative Cloud message "Administration rights are required to complete Adobe Add-ons installation or removal" that mac users are receiving. We are receiving this same error message but in Windows 7. I am wondering if the resolution is the same for windows as it is for mac or is this a different issue? Any feedback would be greatly appreciated.
Ah, I see. I am not sure what the resolution to this issue should be on Windows - I will follow-up with the appropriate team and let you know.
However in the meantime, it would be worthwhile trying the equivalent workaround to the one suggested on Mac.
This would involve modifying the security properties of the folders:
C:\ProgramData\Adobe\InDesign\Version 9.0\<YOUR LOCALE>Extensions
C:\ProgramData\Adobe\InDesign\Version 9.0\<YOUR LOCALE>Extensions32
...and allowing "Full control" for the Users group.
Please let me know if that works for you, and I'll get back to you as soon as I have more information on this.
Thanks,
Fraser -
Creative Cloud pops up with trail will expire in 0 days when I run Dreamweaver CS6
When I click on the icon for Dreamweaver CS6 a panel for Dreamweaver CC pops up with the message “Your trial will expire in 0 days” “00 days remaining. It offers “Buy Now” and “Continue Trial”. When I click the red x to close out I am returned to Dreamweaver CS6.
I reinstalled Dreamweaver CS6 but the problem persists. I do not want Dreamweaver CDC.
I tried to follow the instructions In http://helpx.adobe.com/dreative-suite ... "Creative Cloud Help/Creative Cloud applications unexpectedly revert to trial mode | CS6, CC ..." but I lost the thread.
I am at a loss at to what to do now. Please help.Here are two additional items that may be helpful:
1. I reported that Under Step 3 “Check Your Host Files – Still Have Problems? Reset Host Files” I did not find entries that reference activate.adobe.com. On further checking I found the Notepad file. It contained the following information:
Additionally, comments (such as these) may be inserted on individual
lines or following the machine name denoted by a '#' symbol.
For example:
102.54.94.97 rhino.acme.com # source server
38.25.63.10 x.acme.com # x client host
localhost name resolution is handled within DNS itself.
127.0.0.1 localhost
::1 localhost
2. On Saturday, 23 August 2014 I received an e-mail from Adobe Creative Cloud [email protected] that said
Welcome. We’re glad you’ve joined us.
Thanks for joining Creative Cloud. We thought we’d send along a few ideas to help you get started.
* Get 30-day trials of all-new versions of creative desktop apps that make everyday tasks easier and faster while delivering new support for cutting-edge hardware and standards.
* Easily upload and share your files, or post your work to the Behance community of creative professionals to get feedback, find inspiration, and connect with new opportunities.
* Express your creativity on-the-go using our new and improved range of mobile apps.
Get started
Make something great,
The Creative Cloud Team
This is odd. What made them think I joined Creative Cloud? The Creative Cloud program is not installed on the computer and I have not downloaded Creative Cloud trial version or a paid version.
GOAL: My goal is to eliminate the CC pop up that occurs every time I access Dreamweaver CS6. I am satisfied with Dreamweaver CS6. I do not want to lose the CS6 capability. I do not want Creative Cloud trial version or the paid version.
So far I have been unable to remove the pop up and I can’t find a way to phone or e-mail Adobe Technical Support. When I received the CC Welcome message, I considered the following approach:
1. Accept the invitation to Get Started and install the 30-day trial version
2. Use the CC Cleaner Tool to uninstall Creative Cloud.
This approach might work. It is equally possible it would further complicate the problem.
Should I accept the CC invitation to Get Started with CC and then use CC Cleaner to uninstall the Creative Cloud program? Is there an alternative approach that will work?
Thank you.
Earl B. Stroup
<Removed by Moderator> -
I've searched my entire Mac and can not find After Effects anywhere. So I go to download it. When I click download, my Creative Cloud opens up and next to After Effects it says up to date.
So, I fixed my own problem. Anyone else having the same problem follow these steps, they helped me.
CC desktop lists applications as "Up to Date" when not installed -
Creative Cloud Service "Not avilable in your country"
Dear Administrator,
We have urgent business needs for using Adobe Creative Cloud services. Our company resides in Türkiye(TURKEY +90 Area Code).
We would like to join the mebership system for minimum 50 users/per year business plan on Creative Cloud but referral warns "Adobe does not have services to/in your country.
So, my first question is;
Will it be a live datacenter servicing business clients in TURKEY soon ?
Or in a way of solution - Shall i try to participate services in the name of an international company which we are part of.(Because we even cannot manage to enter payment site ( restiricted zone from tr-TR) But we can from England.)
Secondly;
If we subscribe services using method mentioned above , will it be a problem after payment and participate in services where our business groups head office in England and using services from TURKEY (Telecoms Network) and deploying applications (CS6 or Adobe pro XI etc) on internal network .
Is there a possibility that happens to occur restrictions on use of applications or activation problems maybe ?
Urgent help and assistance needed!Adobe Resellers http://adobedealreg.force.com/PartnerSearch?lang=en
-http://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability-m atrix.pdf -
Creative Cloud is a blank white screen, can't download any apps, how do I fix?
Hello all,
PLEASE HELP!!
I downloaded Ai as a trial version, then purchased CS6 on a 12 month.
Now I'm trying to download other apps (tried Photoshop, Flash and Premiere Pro), however when I click 'download' to try and get the other apps Creative Cloud pops up and it's a blank white screen.
Nothing happens, anthing to click NOTHING.
I've tried shutting the computer down, reinstalling Creative Cloud. Even tried downloading the above programs as trial versions (to start with) but CC just keeps popping up with a blank white screen.
How do I fix, or better still just get the apps I'm after?Hi,
Welcome to the Community!
Rename the opm.db file.
Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud
Thanks!
Ankit -
Received message to reinstall Creative Cloud desktop. Tried 3 times; won't install. Help.
When I restarted my MacBook Pro, a Creative Cloud pop-up displayed on my screen that says " Adobe Creative Cloud is needed to resolve this issue. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from <link>."
I've download it three times now. Each time after I click install, the progress loads half way and then displays the same message above each time.
I've rebooted my laptop as well; to no avail. Please help. thanks.Moving this discussion to the Creative Cloud Download & Install forum.
Trentt20299031 have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application? -
I keep getting error messages when installing creative cloud desktop app.
I was having a problem with downloading photoshop. The creative cloud pop window is just showing a spinning wheel, so I tried to reinstall the creative cloud desktop app but I'm getting an Error 1: Creative Cloud failed to install message. Help please?!
Wtf help please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to resolve your current error.
-
Adobe Creative Cloud Apps is broken
Hello guys,
my name is Lukas and im new member. First, i have to apologize for my english language. Guys, i have problem with application "Adobe Creative Cloud for desktop". In bookmark "Apps" in Creative Cloud i have warning and that, application Creative Cloud says: "Installation app. creative cloud is broken" or something like that. So, here is image for better idea.
Thank you for support !Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/ -
Trying to figure out how to get my creative cloud pop-up window to open up for me on command. Last night I kept getting the busy icon and today it won't even open for me. How can I fix this issue?
BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
Mac Spinning Wheel https://forums.adobe.com/message/5470608
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Premiere Pro trial won't download and it isn't listed in my creative cloud
Premiere Pro trial won't download and it isn't listed in my creative cloud. It is frustrating... it says it is downloading but it makes creative cloud pop up and I then can't find it listed . I just want the trial. I have done trouble shooting on cchromeand on my computer.
See if your machine meets the system requirements for the software. CC will not list applications that will not work with the system.
Premiere Pro - http://helpx.adobe.com/premiere-pro/system-requirements.html -
Creative Cloud says Lightroom 5 is up to date on my pc but it's not even installed! How do I install it? Creative Cloud pops open every time I try, once aagin, saying it's installed and not even there!
Hi Mikkey,
Welcome to Adobe Forum,
You have photography CC, please uninstall it by checking the preference box too. (You might have a trial LR with incomplete uninstall)
Now try to download it from CCdektop APP.
Let us the if it worked.
Regards,
Rajshree -
How can i download LR5? i tried on internet explorer and chrome. It doesn't appear on Creative Cloud
no matter what i try, Creative Cloud pops up and has the list of apps but lightroom 5 is nowhere to be found. i just bought Photoshop CC, and Lightroom 5. I had the trail for photoshop cc, and i believe i have the full version of it now. but light room 5 isn't even listed as an app. someone please help me
Which operating system?
Have you tried signing out of the Cloud app then signing back in? -
Creative cloud is showing a red warning sign on all my files.
TL;DR: All my files have a red warning sign in the Cloud directory. What does it mean and how do I fix it?
Here's what happens:
I have two Finder windows open, one with the Cloud folder, and the other with files I want to synch.
I option+drag my files into the Cloud folder (to copy them, rather than relocate them. If a simply drag them, they disappear from their original location).
The computer churns for a while with a progress bar, then it's done.
A pop-up lets me know that "'N' files were unable to synch," but all of those files still show up in the Cloud directory.
All the folders and files in the cloud are marked with a red triangle with an exclamation mark inside.
I have tried dragging without holding option, and the result is the same. I've tried a big folder and a small one. No difference.
My specs:
2010 MBP
OSX 10.9.5 (Mavericks)
8GB ram
2.66 GHz i7
CC version: 1.9.0.465
I'm assuming that red warning sign means my files did not actually synch to the Cloud. How can I fix that?
Thanks for your help.Hi,
Can you send me your log files please?. You can find them in the following locations:
Mac:
/Users/<username>/Library/Application Support/Adobe/CoreSync
Windows:
C:\Users\<username>\AppData\Roaming\Adobe\CoreSync
'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)
Please send upload them to Creative Cloud and send me a link at [email protected]
Also you can check out these links for tips:
-https://forums.adobe.com/community/creative_cloud/host_sync
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-Size Limits https://forums.adobe.com/thread/1488242
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-Phantom folder problem https://forums.adobe.com/thread/1490445
Error: "Unable to sync files" -
Recently when opening up Photoshop, my Adobe CS6 Master Collection pops up saying there's some kind of offer going on the Creative Cloud. For awhile I was just able to close out of it and go about my business on Photoshop, but now it's not allowing me to open Photoshop unless I sign up/pay. I'm quite confused? I really NEED to have access to Photoshop ASAP.
Sign in, activation, or connection errors | CS5.5 and later
Mylenium
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