Creative Cloud Premiere Pro refuses to open

The program shows an odd swirl instead of the usual Pr and when I attempt to open the program sometimes I get an intro/load screen but then nothing. The program never opens and I get no feed back why.
I am using the trial version
Acer Aspire
Intel Core i3-370M
Intel HD Graphics

>Intel HD Graphics
Be sure that you have an up to date driver, since your problem "sounds" like it might be a video issue... similar to...
Error Video Play Module http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html

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