Creative cloud premiere pro

why can't i download premiere pro with my creative cloud?

Welcome to the forum.
Along with the answer to Joe's question, I have a few more, similar ones, please:
What browser are you using?
You obviously have an Internet connection, that is working - correct?
Do you get any error messages?
If so, what do they say exactly?
Do you have the Adobe Application Manager installed?
I assume that you have subscribed to the CC, but can you confirm that?
Good luck,
Hunt

Similar Messages

  • Adobe Media Encoderに必要なコーデックがインストールされない(Creative Cloud | Premiere Pro)

    Adobe Creative Cloudの年間契約を行った後で Premire Pro CS6のインストールを行った場合、Adobe Media Encoder で MPEG2 などのコーデックが利用できない場合があります。
    このような場合は、お手数をおかけしますが、こちらの文書の解決方法をお試しください。
    ■Adobe Media Encoderに必要なコーデックがインストールされない（Creative Cloud | Premiere Pro）
    http://kb2.adobe.com/jp/cps/936/cpsid_93621.html?sdid=JSRPP
    ご不便をおかけして誠に申し訳ございません。
    Adobe Creative Cloudのアップデートでこの問題を近日中に解決する予定です。

    Dear Mr. Smith,
    I have since cancelled my CC Premiere Pro account.
    Adobe sent a verification email to mbattaglia@1100kfnx_com. Since I am not that person, I had no access to that email account; therefore I could not activate the account.
    The Creative Cloud exe file wouldn’t work. I opened it and it looked like it was going to run and then it just disappeared off of the task manager.
    Since Adobe pulled an email address from my email account, I can only assume the Adobe is involved in the act of Data Mining and now they have all of my email contacts and more.
    Five stars for Adobe and their Creative Cloud of Confusion.
    Very disappointed… but not surprised,
    Michael O’Connor
    cid:[email protected]

  • What is the problem with Adobe Creative Cloud Premiere Pro CC 2014, why it freezes often?

    I Purchased the Adobe Creative Productive Premium Suite CS5 in early 2010 and I was very satisfied with it all this time, I can say that I never had a problem while using any of the Production Premium applications. Few weeks ago, I asked Mr. Philip Bloom about a technical issue regarding the best method to use a 50 FPS clip with a 23.976 FPS project, and I got his kind help but he recommended me too that I should upgrade to the latest Adobe Cloud CC 2014 which has many new features added to the different programs. I took his kind advice and downloaded a trial version of all the Adobe Cloud CC programs which I use for my filmmaking business.
    Today is the 20th day of my trial period and I have 10 days left to take the decision of continuing with CC 2014 or not. The past 20 trial days were not very pleasant. I want you to share with me the following details which I'll list them as bullet points and I would appreciate diagnosing the problem if you can and suggest a solution for it  to re-try the Adobe Cloud CC 2014 for the 10 remaining days with no further problems.
    I used to have the Gigabyte graphics card GTX 470 for about 4 years and it malfunctioned last year and I replaced it with a humble Geoforce GT 610 card, but it worked fine with the Adobe Suite CS5 programs.
    My system configuration is Intel Core I7   950@  3.07GHz , installed memory 12 GB. , Windows 7 Ultimate, 64 bit Service pack 1, 3 hard drives 1TB. each (one of them is dedicated for Adobe asset files and the editing work)
    For the first 2 or 3 days I used mainly the Premiere Pro CC 2014 establishing short projects for a max. of 5 minutes each and it was working normal. But, later, as soon as I started to build a project which reached about 24 minutes of length and I began to edit those before I add more clips to the timeline, unfortunately, the PrPro CC 2014 started to freeze on any of the frames every time I try to edit normally as I used to do with the CS5, so, I had to wait for 2 or 3 minutes every time it freezes, then it works for seconds then freezes again!!  and during the 20 days mentioned above it crashed once.
    The movie files of my project are the Nikon's .Mov files and the editing work which I performed included effects such as Color correction (levels) color correction (fast) color correction (Auto) sharpen effect, and stabilizing effect.
    I installed the Magic Bullets Suite trial version, and the Neat Video trial version, aiming to purchase either the DeNoiser or the Neat Video (but I tried their effects without saving them to the project).
    I used to export parts/ or whole project before finalizing the editing process to be able to monitor on a TV screen (mp4 file format) some of the changes I made in PrPro before being freezed.
    Based on my previous 5 years experience using the CS5 Suite I have a strong trust in Adobe, I never thought the problem was in the PrPro application, but rationally I thought it was the graphic card (GT610), and accordingly I purchased yesterday a new Zotac Geoforce GTX 770 (listed by Adobe as an approved card) and I installed it and checked that it is running fine and I checked the processor temperature which was within the normal level.
    Only today, I began to think that it might be something wrong with the Adobe Cloud CC 2014 ( a bug or something) and as a result of searching on the internet I could see lot of users since 2014 who were having freezes and crashes with the CC and the CC 2014 versions. That was a shock for me, could it be that until Feb. 2015 the same severe problem still occurs???
    Sorry for any inconvenience, looking forward to seeing a solution for that serious problem.

    Hello Ashraf,
    Sorry you didn't get any help on this post. In the future, please contact Adobe Support for 1-1 assistance on issues like this: Contact Customer Care
    Thanks,
    Kevin

  • CReative Cloud Premiere Pro Family CS6 not downloading Premiere but it says it's installed

    I've run the AAM install for most of the programmes from Creative Cloud, including Premiere Pro Family CS6. However, Premiere Pro is not showing as an app downloaded alongside the other packages on my hard drive (although Encore is). How can I get Premiere Pro installed from Creative Cloud?

    Hi Jayne,
    I would try uninstalling it from
    Control Panel > Programs & Features (Windows 7)
    Mac HD > Applications > Utilities > Adobe Installers (Mac OS X)
    and then reinstalling it
    -Dave

  • Creative Cloud Premiere Pro refuses to open

    The program shows an odd swirl instead of the usual Pr and when I attempt to open the program sometimes I get an intro/load screen but then nothing. The program never opens and I get no feed back why.
    I am using the trial version
    Acer Aspire
    Intel Core i3-370M
    Intel HD Graphics

    >Intel HD Graphics
    Be sure that you have an up to date driver, since your problem "sounds" like it might be a video issue... similar to...
    Error Video Play Module http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html

  • Creative Cloud Premiere pro asking for serial?

    Why is it asking for a serial and says I'm on trial? I paid for the subscription and would like to know what's going on. Also what happens If I'm using the software on one computer and I try to use it on another computer at the same time?

    Yup. Welcome to a club none of us want to be in. Look to =>   
    Adobe Forums > Adobe Creative Cloud > Discussions
    for more with same problems.

  • CLoud Premiere Pro and BLackmagic Decklink

    I,
    I've installed the last driver Blackmagic Decklink extrem 3 but I've no output from Premiere Pro...

    Am moving your discussion to the Premiere Pro forum. The experts here are better placed to help you.

  • Behance Creative Cloud and Pro Site

    Hello,
    I am trying to 'point' my domain name to my Behance page but am having trouble, I have Adobe Creative Cloud and I thought that was the more advanced edition, do I need a prosite to be ble to do this?
    Thank you

    http://forums.adobe.com/community/behance may be a better place to ask

  • My creative cloud prem pro fails to download

    my prem pro fails to download

    Keith,
    Welcome to the forum.
    What OS are you running?
    What browser are you using?
    Which URL are you attempting to download from?
    What are your security settings?
    Do you have any anti-virus, or anti-malware programs running?
    Please let us know a bit more, and good luck,
    Hunt

  • How do I relink after effects compositions to my premiere pro sequence?

    I've re-installed the latest Premiere Pro CC and After Effects CC programs and opened a project I have recently been working on. Now each linked composition is offline and when I use 'Link Media' it won't respond to me clicking on the appropriate AE file.
    'Adobe Dynamic Link' in the file menu is grayed out as well as 'Edit Original' and 'Replace With After Effects Composition' in the clip right-click menu
    I have a full membership of adobe suite CC and have updated to the latest versions of both Creative Cloud, Premiere Pro and After Effects
    I've tried uninstalling then re-installing; signing out then signing back in. All attempts to google the issue have lead to nothing.
    Really hope its something very simple that I'm missing, please help

    sounds like premiere thinks AE is not installed. im not sure what premiere looks at to figure that out and enable AE options, perhaps someone else, or adobe staff knows what setting to change to fix this.  otherwise you may have to try to uninstall, use the cleaner tool to clean out any left over parts of the program left behind, then reinstall.   Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    this thread adobe staff tried to help, but seems not to know the proper setting.  dynamic link - premiere pro to after effects

  • Porque Premiere Pro CC 2014 antes si reconocia archivos m2ts y ahora no los reconoce

    Tengo Premiere Pro CC 2014 desde hace unos meses. El ultimo trabajo lo hice con el con archivos M2T. Llevo trabajando desde la version CS5 sin problemas con este tipo de archivos.
    Por un cambio de disco duro de arranque tuve que formatear. Descargue de nuevo de Creative Cloud, Premiere Pro CC 2014 y mi sorpresa fue que al abrir el mismo archivo creado en
    el mismo ordenador y con la misma version de Premiere, me dice "Formato de archivo de compresion no admitido". ¿Que puedo hacer para recuperar la posibilidad de seguir editando
    este tipo de archivos en Premiere?

    Thanks Kevin.
    15 days ago undertake a project where work editing a m2t file with other files in Premiere Pro CC 2014. I finished my work and deliver. Use this 150 times m2t file in this project.
    7 days ago change my boot disk by one solid state. I had to reformat my hard drive. Then install Premiere Pro CC 2014 and try to open the same project created with Premiere Pro CC 2014 15 days before and tells me that does not support the compression type of this file and no connection appears in red.
    This is my problem: if admitted of 15 days before such m2t file after formatting and reinstalling, no longer supported? I have worked with Premiere Pro CS4 and then since I updated to 2014 CC.
    I hope this explanation helps you to help me.

  • Please cancel my free 30 day trial of Creative Cloud, Thank you.

    Instead of buying into the Creative Cloud, I purchasd the Premiere Pro CS6 yesterday.
    - Please cancel my Creative Cloud, Premiere Pro CC -. 
    Thank you again,
    Joe
    "VideoJoeProductions"
    12/10/13

    Hi lmc293,
    As you are using the 30-day trial of the Adobe Creative Cloud, you need not cancel it as it will expire after 30 days.
    However, if you do not wish to continue the trial you may uninstall the Creative cloud and the CC applications from your machine as shown in the help document below:
    Creative Cloud Help | Install, update, or uninstall apps
    Regards,
    Sheena

  • Cant download in Creative Cloud

    I just purchased a month to month creative cloud premiere pro and I can't get it to show up in the apps. Its not downloading. It just shows a spinning icon in the apps on creative cloud for several hours now. Using Mac, Mavericks 10.9.5.

    Hi Zeeboo4,
    We apologize for the trouble that it has caused to you, we would appreciate your co-operation and patience with the same.
    Kindly try the below mentioned steps.
    Open Activity Monitor, quit Creative Cloud and core sync process.
    Re-launch Creative cloud app.
    If the problem persists, Give Read and Write permission to the below mentioned folders and try step 1 and 2 again.
    Utility>Adobe Application Manager
    Utility>Adobe Creative Cloud
    /Library/Application Support/Adobe
    ~/Library/Application Support/Adobe
    Please revert if this doesn't help.
    Thanks,
    Atul Saini

  • Creative Cloud won't run

    On startup this morning Creative Cloud Premiere Pro sends message:could not find any capable video play modules. Please update you video display drivers and start again. Did this. No help.
    Premiere Pro CS 5.5 runs great. Problem started this morning.
    Cloud has been running since May no problem. What to do?

    Try this :
    http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html

  • Problème installation Premiere Pro CS6

    Bonjour,
    Je viens d'installer Premiere Pro CS6 par Creative Cloud
    Il s'est mal installé parce que je ne trouve pas les icônes
    J'ai essayé de le désinstaller mais cela ne marche pas
    Merci d'avance pour votre aide
    Cordialement,

    j'ai le meme probleme depuis 2 jours:
    j'ai telecharge 5 fois adobe creative cloud pour avoir premiere pro CC
    j'ai windows 7
    le logiciel creative cloud est installe et premiere pro est a jour mais pas d'icone de travail sur le bureau et dans les dossiers adobe. RIEN
    Impossible de demarrer le montage.
    Une de vos collègues au tel m'a dit d'aller voir dans panneau de configuration et programme et fonctionnalité. Je trouve premiere pro cs6 mais je ne peux que le desinstaller. impossible de le deplacer ou copier ou l'envoyer sur le bureau...
    impossible de monter
    J'ai tout desinstaller et tout recommencer
    j'ai telechargé EXTENSION MANAGER qui est parfaitement fonctionnel au demarrage par le
    creative cloud
    Premiere pro est totalement inactif a chaque fois
    ma configuration est windows 7
    intel dual core
    32 bists
    4 mo de ram, il en reste 3 de libre.
    rien de fonctionne de premeire pro

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