Creative Cloud Promotional Offer

I received msg that I don't qualify for the CC promotional offer because there's no products associated with my AdobeID.
But I have a list of products in my profile page under My Products including:
Production Premium CS3 
Design Standard CS3    
The promotional offer for Creative Cloud Complete is for existing customers requires any prior purchase of CS3 or later.
Anyone has the same problem and how can I solve this?
Thanks for any help.

Thanks for the reply.
Moving to Creative Cloud Team subscription would be ideal.
As I have already a CC individual subscription, please can you tell me what I need to do to be sure that I will not be without my apps for any length of time. I cannot afford to wait a day or two (or an hour or two!!) without apps, while the process is completed.
Should I:
Use my existing Adobe ID to sign in and purchase the upgrade team price plan.
OR
Create a new Adobe ID, buy the Team Subscription, and then cancel my individual plan?
The most important thing is that I cannot be without the apps at all.
I intend to have the team subscription on 2 x macs at my office and my laptop at home;
Altogether, there will be 2 x 'Seats' .
Can you help clarify please which route I should take.

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