Creative Cloud say my account is active

I am unable to open photoshop or any other adobe products for that matter. It says to renew my subscription. I take a look and Creative Cloud says my account is active.

You'll need to wait until 8PM (PST-PDT, -8) before you may download. If you just purchased that is.
I have CC, but it comes with CS6.

Similar Messages

  • Switching a Creative Cloud individual account to Creative Cloud for TEAMS account

    I want to switch my account from an Individual Creative Cloud account to a Creative Cloud for Teams account, and it says you can here: "Yes. If you have an individual Creative Cloud membership, you can cancel with no penalty and reenroll as part of your company's team membership."
    However, when I went to actually cancel my individual account, it says here: "you are charged 50% of the remaining amount left on your contract."
    So what I need to know is, HOW? I don't want to cancel and then get charged.
    Do I really have to sit on the phone and wait to talk to a customer service representative?
    PS: I just spent 15 minutes on a "live chat" with someone who had no idea what I was talking about and started asking me what my order number was.

    You may switch from an individual to a team subscription with no penalty. You may cancel your subscription from your account page at https://www.adobe.com/account.html. I will share your feedback with our customer support management. If you have any trouble with this email me at [email protected]
    From the Creative Cloud FAQ here http://www.adobe.com/products/creativecloud/faq.html under the Creative Cloud for teams section:
    I have an individual Creative Cloud membership. Can I upgrade to Creative Cloud for teams?
    Yes. If you have an individual Creative Cloud membership, you can cancel with no penalty and reenroll as part of your company's team membership.
    From the Account management section:
    How do I cancel my one-year membership?
    To cancel a one-year membership, you can either go online to the Account page on www.creativecloud.com or contact Adobe Customer Service (http://www.adobe.com/go/support/). If you cancel your membership before meeting the 12-month commitment date, you will be charged 50% of the remaining amount left on your contract.

  • Premiere isn't loading codecs/presents and my creative cloud says i dont have any registered products anymore. this keeps happening... what can i do

    Premiere isn't loading codecs/presents and my creative cloud says i dont have any registered products anymore. this keeps happening... what can i do

    Hi Adam,
    Kindly check try to sign out and sign back in to creative cloud.
    https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    As you have mentioned that your CC unexpectedly revert to trial try: https://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    Thanks,
    Atul Saini

  • I cant re-download Creative cloud, Says please connect to internet,

    I cant re-download Creative cloud, Says please connect to internet, even though I am. Any way around this?

    Please refer to :
    1.Sign in, activation, or connection errors | CS5.5 and later
    2.Re: How to resolve 'No Internet Connection' error
    3.Creative Cloud Connection Update
    I hope they help you to resolve the issue.
    Regards
    Rajshree

  • My Creative Cloud says "Start Trial" for PS, ID, AI, DW. Why? All I did was update these apps. I have a paid subscription since Aug 2014.

    My Creative Cloud says "Start Trial" for PS, ID, AI, DW. Why? All I did was update these apps. I have a paid subscription since Aug 2014.

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Creative cloud says my apps are up to date & they are not! I might not be the only one!

    Ok, as always there is something not working with my creative cloud..
    Creative cloud says my apps are up to date when in fact I know they arent. Everytime I contact adobe support they either say they cant help me or make me go through the same steps over and over again until they also tell me they cant do anything..
    I would recommend more people to check if you really have the latest update for your software.
    For example Im currently on Premiere CC 7.1.0 when the newest version out is 7.2.1. I cant update them manually either.
    Im on windows 8.1 maybe more of you have the same problem without knowing it..

    Sign out from creative cloud desktop application and sign in back.

  • Adobe creative cloud say i'm not connected to the internet, but I am

    adobe creative cloud says i'm not connected to the internet, but I am

    If you statee more aout your set up about your relation to the Cloud a l9ittle of the history something to go on right now tht is believe it or not ptretty vague.
    i do not relly particfipate in the forum but I doubt that the other users will have an easytime helping you without more informtion.
    Offhand I wouuld say it was a permissions issue fwiw.

  • Creative Cloud says I have cs6 but I don't

    Creative Cloud says that I already have cs6 downloaded and installed but I don't. I tried to download cs6 but all it did was redirect me to the app page and nothing else. What is happening?

    HI Moonroll,
    Welcome to Adobe Community.
    Can you please confirm if you are on a mac or windows ?If you are on a mac , please navigate to Utilities and Adobe Installers .Within Adobe Installers , you will find the list of Adobe uninstallers. Please uninstall the product using those uninstallers and then Re-Install the Adobe Creative Cloud .
    If you are on  a windows,please navigate to Control Panel >Programs and Features and see if you have any Adobe CS6 product listed there for you or not . if yes please remove the product from ther e.
    Regards,
    karitkay sharma

  • I uninstalled Flash Builder 4.7 using the uninstall app.  I'd like to re-install the app, but Creative Cloud says it's up-to-date, even though it does not exist anymore on my computer.  How can I re-dowload it?

    I uninstalled Flash Builder 4.7 using the uninstall app.  I'd like to re-install the app, but Creative Cloud says it's up-to-date, even though it does not exist anymore on my computer.  How can I re-dowload it?

    CC desktop lists applications as "Up to Date" when not installed
    http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

  • Creative Cloud says that lightroom 5 is installed but it is not on my computer, but I wish to

    Adobe Creative Cloud says that lightroom 5 is installed but it is not on my computer, but I wish to use it. How can I install it??

    I wouldn't think changing your password would have an impact but signing out of the Creative Cloud app and back in again might be something else to test. You might also try installing the trial version of Lightroom 5 and see if it appears in the list in the Creative Cloud app afterwards.
    https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_lightroom

  • My Apps section in Creative Cloud says "Download Error - Undefined." How does anyone solve that?

    My Apps section in Creative Cloud says "Download Error - Undefined." How does anyone solve that?

    Hi Brian,
    Please refer to the following threads where this issue has been addressed:
    1. Re: Creative Cloud "Download Error" message
    2. https://forums.adobe.com/thread/1156604
    Regards,
    Sheena

  • Creative cloud says "Download error" following Windows 8.1 re-install

    creative cloud says "Download error. Please contact customer support" following Windows 8.1 re-install.
    When I click the "Apps" tab an  error message says Download error. Please contact customer support.
    Any suggestions?

    Hi raydb,
    Please refer to the solution on the thread  :http://forums.adobe.com/message/5466160,
    Let us know if it worked. You can also contact Adobe Support at http://adobe.ly/yxj0t6
    Regards,
    Rave

  • No files in my CC Cloud, but creative cloud says 17 Gb used space

    No files in my CC Cloud, but creative cloud says 17 Gb used space
    Matthijs

    I have emailed you about resolving this issue.

  • What is the redemption code? I have got cd of adobe creative suite 6 and I have just subscribe in creative cloud and  I want to activated? so what is the redemption code?

    what is the redemption code? I have got cd of adobe creative suite 6 and I have just subscribe in creative cloud and  I want to activated? so what is the redemption code?

    about cs6, Find your serial number quickly
    about cc, there is no redemption code.  you use your adobe id to sign in and start downloading your apps, https://creative.adobe.com/

  • My CC Cloud files directory is empty but Creative Cloud says 17GB used of 20GB

    My CC Cloud files directory is empty but Creative Cloud says 17GB used of 20GB
    How can i get my unused space back.
    Regards Matthijs

    Please check if some files are archived.
    > https://creative.adobe.com -> login
    > Select the Archive page option by selecting the trash can icon in the upper-right corner of the files page.
    > Select the files to delete permanently and click the Trash icon
    > In the confirmation dialog, click Permanently Delete.
    http://helpx.adobe.com/creative-cloud/help/sync-files.html#

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