Creative cloud says my apps are up to date & they are not! I might not be the only one!
Ok, as always there is something not working with my creative cloud..
Creative cloud says my apps are up to date when in fact I know they arent. Everytime I contact adobe support they either say they cant help me or make me go through the same steps over and over again until they also tell me they cant do anything..
I would recommend more people to check if you really have the latest update for your software.
For example Im currently on Premiere CC 7.1.0 when the newest version out is 7.2.1. I cant update them manually either.
Im on windows 8.1 maybe more of you have the same problem without knowing it..
Sign out from creative cloud desktop application and sign in back.
Similar Messages
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Have installed creative cloud, but while the apps read "up to date," they are not even installed and cannot be opened. Have uninstalled and reinstalled Creative Cloud/Adobe. Horribly frustrating. This is my second computer for installing creative cloud. Does that make a difference?
Hi Jakegosselin,
Please refer to the below article.
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
Thanks -
My work has 5 seats of CC, I know all are signed out of. I have a new PC and logged in, downloaded CC Desktop app, and it signs me out right away. Not letting me sign in. Same thing with Outlook 2013, it will not pickup my credentials or server. I have installed it over 100 times. Wanted to mention this in case it was a security setting or something???
Any help. Greatly appreciated!You are no longer signed into your Creative Cloud applications
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What the subject says. I updated/installed PS CC 2014 through the Creative cloud menu on my Windows 7 Pro 64-bit PC. It says it is installed. But I can't find it anywhere on my computer - nothing in teh start menu, nothing in the Programs or Programs x86 folders. Is there a way to re-install?
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
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Creative cloud has no apps and won't let me download any
Creative cloud shows no apps and won't let me download any, it lets me do the other tabs but I get an error message (no #) when I try. I have windows 7 pro.
Hi Ratandeep,
My number is below. I am there until 4:30 est. Thanks.
Diane Antonietta
[email protected]
Marketing Communications Manager
Cornell Dubilier Electronics
1605 E. Rodney French Blvd.
New Bedford, MA 02744
508-996-8561 ext 168
Fax 508-996-0527 -
Why does creative cloud say that I have been signed out?
Every time I try to login and try a new trial, Adobe Creative Cloud says that I have been logged out and when I try to re-login, the same thing keeps happening
Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
And, if you ever have a Blank screen, keep this in mind
BLANK Cloud Screen http://forums.adobe.com/message/5484303
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html -
I have recently updated the new apps via creative cloud now photoshop and bridge no longer work, they open then say they have encountered a problem and close, I also tried opening the old version of photo shop but getting the same result
What OS version? What's the exact error? Exactly when does the error occur? What previous versions? What is on the screen when the error displays? Does Photoshop get fully open?
Try opening Photoshop holding down Shift key immediately to turn off plug-ins. Lots of good suggestions here: Photoshop: Basic Troubleshooting steps to fix most issues -
I uninstalled Flash Builder 4.7 using the uninstall app. I'd like to re-install the app, but Creative Cloud says it's up-to-date, even though it does not exist anymore on my computer. How can I re-dowload it?
CC desktop lists applications as "Up to Date" when not installed
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html -
My Apps section in Creative Cloud says "Download Error - Undefined." How does anyone solve that?
Hi Brian,
Please refer to the following threads where this issue has been addressed:
1. Re: Creative Cloud "Download Error" message
2. https://forums.adobe.com/thread/1156604
Regards,
Sheena -
i am updating creative cloud but under apps tab says failed to load error please retry but still will not work
Hi philip,
You may try to follow the steps below:
1.Close the Creative Cloud application.
2.Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
3.Delete the opm.db file.
4.Launch Creative Cloud.
Let us know if that helps,
Regards,
Rave -
I started a creative cloud student membership but Premiere Pro and After Effects are not in the app
I started a creative cloud student membership but Premiere Pro and After Effects are not in the app and won't download from the adobe website, all that happens is that the creative cloud app opens and sends me to the list of programs available for download which still do not contain Premiere Pro and After Effects
Premiere Pro and After Effects are 64 bit only apps.
They require a 64 bit computer and a 64 bit operating system.
If you're running Windows 7 32 bit or Windows 8 32 bit then you will not be able to download, install or run Premiere Pro or After Effects.
See http://www.adobe.com/products/creativecloud/faq.html#desktop-products
Which desktop applications in Creative Cloud require 64-bit operating systems?
With the new CC apps, most of the pro video and audio applications now require 64-bit operating systems to run. These native 64-bit applications include Adobe Premiere® Pro CC, Adobe Audition® CC, After Effects® CC, Prelude® CC, and SpeedGrade® CC. Flash Professional CC, Photoshop CC and Lightroom® also require 64-bit on Mac OS. -
Creative clouds says i have no apps installed
I updated creative cloud, now Creative clouds says i have no apps installed
Macbook Pro OSX 10.9.5 Mavericksthanks Pattie, ended up chatting with adobe support and after trying everything they could think of, ended up having to delete cc desktop (uninstall wouldn't work) , delete bits from ~\library an \library, deleted adobe application manager, downloaded cc desktop and reinstalled, all ok now.
support were really good with this, and in the end their recommendation worked -
Creative cloud says there are updates but no products are listed when I open it up.
Creative cloud says there are updates but no products are listed when I open it up. Icon is greyed in task bar.
I have Adobe Creative Suite Production Premium.Duplicate message deleted... this is an open forum, not Adobe support, so more than one message about the same problem is only going to confuse things
Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
My Creative Cloud says "Start Trial" for PS, ID, AI, DW. Why? All I did was update these apps. I have a paid subscription since Aug 2014.
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Creative Cloud says I have cs6 but I don't
Creative Cloud says that I already have cs6 downloaded and installed but I don't. I tried to download cs6 but all it did was redirect me to the app page and nothing else. What is happening?
HI Moonroll,
Welcome to Adobe Community.
Can you please confirm if you are on a mac or windows ?If you are on a mac , please navigate to Utilities and Adobe Installers .Within Adobe Installers , you will find the list of Adobe uninstallers. Please uninstall the product using those uninstallers and then Re-Install the Adobe Creative Cloud .
If you are on a windows,please navigate to Control Panel >Programs and Features and see if you have any Adobe CS6 product listed there for you or not . if yes please remove the product from ther e.
Regards,
karitkay sharma
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