Creative cloud says there are updates but no products are listed when I open it up.

Creative cloud says there are updates but no products are listed when I open it up. Icon is greyed in task bar.
I have Adobe Creative Suite Production Premium.

Duplicate message deleted... this is an open forum, not Adobe support, so more than one message about the same problem is only going to confuse things
Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

  • I payed for creative cloud 49 euro at month but the applications are only in trial version

    I payed for creative cloud 49 euro at month but the applications are only in trial version

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Premiere isn't loading codecs/presents and my creative cloud says i dont have any registered products anymore. this keeps happening... what can i do

    Premiere isn't loading codecs/presents and my creative cloud says i dont have any registered products anymore. this keeps happening... what can i do

    Hi Adam,
    Kindly check try to sign out and sign back in to creative cloud.
    https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    As you have mentioned that your CC unexpectedly revert to trial try: https://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    Thanks,
    Atul Saini

  • Creative Cloud says I have cs6 but I don't

    Creative Cloud says that I already have cs6 downloaded and installed but I don't. I tried to download cs6 but all it did was redirect me to the app page and nothing else. What is happening?

    HI Moonroll,
    Welcome to Adobe Community.
    Can you please confirm if you are on a mac or windows ?If you are on a mac , please navigate to Utilities and Adobe Installers .Within Adobe Installers , you will find the list of Adobe uninstallers. Please uninstall the product using those uninstallers and then Re-Install the Adobe Creative Cloud .
    If you are on  a windows,please navigate to Control Panel >Programs and Features and see if you have any Adobe CS6 product listed there for you or not . if yes please remove the product from ther e.
    Regards,
    karitkay sharma

  • Creative cloud says it has updated and installed Photoshop CC 2014, but I can not find it on my PC

    What the subject says. I updated/installed PS CC 2014 through the Creative cloud menu on my Windows 7 Pro 64-bit PC. It says it is installed. But I can't find it anywhere on my computer - nothing in teh start menu, nothing in the Programs or Programs x86 folders. Is there a way to re-install?

    http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

  • Creative Cloud says new Photoshop installed but old version remains

         Today, I attempted to update Photoshop CC (2014) and Bridge to new versions.
    The installation appeared to complete and Creative Cloud said the apps are up to date, but they remain the previous versions.
    What can I do to rectify this?

    Well, I must have been mistaken because it says there is no newer version -- and yet when I updated to the new Lightroom CC this evening the Creative Cloud App said there were also updates to Photoshop CC 2014 and to Bridge. And then it said it installed these.
    And my applications folder shows changes to the contents of the Photoshop and Bridge folders at the time I did the updates.
    However the apps themselves remain the same with Photoshop still being 2014.2.2.
    I apparently leapt to the wrong conclusion.
    Thanks very much for your help.

  • Creative Cloud Says App is installed but it is not

    I have Windows 7 and installed Creative Cloud and wanted to use Photoshop. When I launch Creative Clod it says Photoshop is installed and up to date. But cannot see Photoshop anywhere on my computer. I have a Windows 7, any suggestions? I have restarted, unistalled and reinstalled, same thing.

    bills61459392
    There is a latest update Lightroom 5.7.1, hence Creative Cloud App showing install option for Lightroom.
    You may click on install and it will install 5.7.1 update

  • Itunes 10.6.1.7 keeps saying there app updates but they dont show up on the download screen

    itunes 10.6.1.7 keeps showing app updates available on the sidebar but when i click to get updates, the update screen says there are no updates available

    Issue solved - It turns out that the QuickTime version on my PC was 6.5 and I needed to update to version 7.6 or higher to allow videos to play in iTunes. I updated to QuickTime version 7.7 and then added the old podcast folder to iTunes while in podcasts. This found all video podcast content and then the auto reorg moved all folders to the new podcast directory. For the videos I manually moved earlier, I had to move (not copy) them back to the old directory or folder then add that old folder and they were now in the right directory and viewable in iTunes. 

  • Says theres an update but it cant update

    im trying to get the trial of photoshop when it syas that creative cloud needs an update. i click the update button ( since if you click cancel it cancels everything) and once its almost done updating a window pops up saying
    we've encountered the following issues: 
    another version of creative cloud desktop is currently running. to continue, please quit that instance and try
    What do i do?

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • AN ERROR MESSAGE KEEPS POPPING UP IN MY CREATIVE CLOUD SAYING AN ERROR HAS OCCURED PLEASE TRY AGAIN. WHEN I TRY AGAIN THE MESSAGE STILL POPS UP.

    I am getting an error message popping up on my creative cloud stating that an error has occurred in downloading please try again. When I try again the message pops up again.
    What do you think the problem might be?

    AppMom if you are consistently receiving a download error then it is likely there is problems with your download.  Please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for more details on how to resolve download errors.

  • My creative cloud says there´s 2 updates for all apps.

    Now theres Photoshop CC and Photoshop (2014)....Is there a difference ? WHy did it get divided?? Don´t we all pay for subscription and want all the latest and greatest features? ANyone knows why? I just dont want to update all my settings and add-ons in a new version unless I have to.

    Interesting.  I was able to select my "Noels" workspace in Photoshop CC (2014) right after the install.  It migrated successfully.
    You can try copying your workspace file; There's a chance that might work.  You'll have to add the .psw extension.
    The pertinent paths on my system that may help guide you to yours...
    C:\Users\NoelC\AppData\Roaming\Adobe\Adobe Photoshop CC\Adobe Photoshop CC Settings\WorkSpaces\Noels
    C:\Users\NoelC\AppData\Roaming\Adobe\Adobe Photoshop CC 2014\Adobe Photoshop CC 2014 Settings\WorkSpaces\Noels.psw
    -Noel

  • SKYPE won't let me open up - says there is update, but there isn't one!

    Don't understand - I went to call a client and the SKYPE icon loads, then says to update.  There is no update!

    What exactly is the version of Skype installed now on your computer? In Skype go to Help -> About Skype.

  • Plugin check says WacomTabletPlugin needs update, but won't do anything when I press the link

    I run the Plugins Check and it tells the Wacom Tablet Plugin need to update.... when I click on the link nothing happens...

    Thanks... for some reason it is now showing as up to date....

  • My creative cloud started doing an update on Photoshop, then it just said cancelling, now it is hanging there and just saying cancelling and other products are waiting to update and just saying waiting. I have tried to restart several times, shut down etc

    My creative cloud started doing an update on Photoshop, then it just said cancelling, now it is hanging there and just saying cancelling and other products are waiting to update and just saying waiting. I have tried to restart several times, shut down etc, just the same.

    Run the cleaner tool and start from scratch...
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    Mylenium

  • Trying to update creative cloud, says unavailable in my region (Aruba) but my region is actually Australia (have changed region to Australia, but still no luck!)

    Trying to update creative cloud, says unavailable in my region (Aruba) but my region is actually Australia (have changed region to Australia, but still no luck!)

    Moving this discussion to the Adobe Creative Cloud forum.
    Jimoise please see Change the country associated with your Adobe ID for information on how to change the country associated with your Adobe ID.

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