Creative cloud serial key

I signed up with the creative cloud 2 days ago, after using the trial with no problems.
The programs are now asking for a serial key - I have not been given one, and apparently the student membership, shouldn't need it!
Searched online for a solution and followed all of Adobe's steps, but still asking for a serial key.
There is no way to contact tech support, only being lead around in circles with their trouble shooting page.
I have also uninstalled and installed all the apps just in case.. very disappointed it is this hard to use!
I am hoping someone will be able to help me.
Thank you in advance!

Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

  • My creative cloud serial key won't activate lightroom

    I have a creative cloud license. but the serial key won't activate lightroom. How do I active 4.1 with creative cloud?
    Cheers

    Hi ,
    I dont know which operating system you are working on so i am giving you some steps windows and MAC OS:
    Windows:
    In windows 7 navigate to following location:
      /windows/system32/drivers/etc
    1. look out for "Hosts" file
    2. Open it with notepad
    3. Check if you have any entry for Adobe
    4. Remove the entries and try again launching any product from CS6
    On Windows XP navigate to following location:
    \windows\system32\drivers\etc
    1. look out for "Hosts" file
    2. Open it with notepad
    3. Check if you have any entry for Adobe
    4. Remove the entries and try again launching any product from CS6
    Mac:
    1. Please click on "Go" and navigate to /private/etc
    2. Open "hosts" file and check out for any entries for Adobe.com
    3. Remove the entries and save the file
    4.  try again launching any product from CS6
    Thanks
    Kapil Malik

  • How do I find my Creative Cloud serial number?

    How do I find my Creative Cloud serial number?

    Hi Plaidlab,
    You can follow the article: Creative Cloud applications ask for serial number which will help you to resolve the issue.
    Let me know if it works or not.
    Thanks,
    Ratandeep Arora

  • My computer has died and I've had to by a new one. I can no longer access my Creative Cloud serial numbers?

    Hello
    My computer has died and I've had to by a new one. I have a creative cloud account registered under my email <Removed by Moderator> for both Photoshop CC and Lightroom 5 which I pay for via Direct Debit.
    I no longer have the Creative Cloud app but downloaded both programs to my new iMac. Photoshop works fine but Lightroom is still on trial purchase and asks for serial number. My account page on your site has no record of my CC account and shows no serial number for my purchased products. (It only lists a previous purchase of Lightroom-4)
    How can get the serial numbers to my purchased products when they don't appear on my account settings on your website. Do I need to close my account a open a new one?

    Hello Ratandeep
    I pay £8.57 for my Creative Cloud purchases of both Photoshop CC and
    Lightroom-5 via my Barclays Bank Account to Adobe in Ireland. The last
    payment was 13 Aprii 2015. Two weeks ago.
    Now I have a new computer. I can sign into my Creative Cloud but it says I
    have a 'Creative Cloud free account' as I'm using trial versions. I do not
    have a redemption code as I must of lost it when my old computer died. I
    can get online so that is not an issue.
    When I sign in to my account the Creative Cloud products do not appear
    under my purchases so I cannot view serial numbers or change the credit
    card I pay with. It seems that your website and my account section do not
    know I am making regular monthly payments for CC.
    If you check I am actually making the payments as I describe can you please
    let me have my serial numbers.
    MANY THANKS
    Mike
    On Saturday, April 25, 2015, Ratandeep Arora <[email protected]>

  • Creative Cloud, Serial number email to register Lightroom 5

    After signing up and paying for the Creative Cloud, I have just downloaded Lightroom 5, however I have not received the email with the serial number and therefore cannot register the product.  Also Lightroom is not showing up in the Products and Services section of 'MyAdobe'.  Can you tell me how long this is going take????

    There are no serials in CC. You install the Creative Cloud app, sign in, and it will provide the licensing and activation based on your Adobe ID. If that doesn't work, refer to this:
    Sign in or activation errors
    For anything beyond that you have to contact support directly.
    Mylenium

  • Creative cloud serial number

    Could someone help me? I suscribed to premiere Pro cc 2014 month payment and is asking me for a serial number and activation code. I've tried everything and already read all the help links

    I checked & found that you have contacted support for refund. however:
    Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
    So you need to log in with your Adobe ID and password to activate the cloud membership.
    Log out & log back in of the CC Desktop App.
    In case it is not signing in successfully please try the following:
    I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
       Windows:
       In windows 7 navigate to following location:
         /windows/system32/drivers/etc
       1. look out for "Hosts" file
       2. Open it with notepad
       3. Check if you have any entry for Adobe
       4. Remove the entries and try again launching any product from CC
        Mac:
       1. Please click on "Go" and navigate to /private/etc
       2. Open "hosts" file and check out for any entries for Adobe.com
       3. Remove the entries and save the file
       4.  try again launching any product from CC
    You can refer :
    http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
    Please let us know if it worked.
    Regards,
    Rajshree

  • Creative Cloud serial numbers

    I bought the creative cloud subscription. How do I get the the serial numbers for the apps?
    Thanks

    John, don't you have to install the AAM first?
    And then don't you have to actually download the Apps from the License Manager?
    And then INSTALL them.
    And then START them.
    In other words, none of the above work if using a "box" install or without the AAM.

  • Have not received email with Creative Cloud license key

    I have tried about ten times now to buy the student version of creative cloud, but every time I do, I'm told that I will be sent an email within the next business day. I have not yet received an email. I have checked multiple times - all the information I entered is correct, and the email was not sent to my spam, etc, etc. Any suggestions for what my next step should be would be greatly appreciated! I really need CC for my classes, and my free trials have expired.

    Contact support by web chat.
    Mylenium

  • Photoshop CS6 will not recognize my creative cloud serial number

    application manger asks for a serial number, but when i enter the one on my account for my subscription it tells me its invalid. Mutliple calls to support are disconnected. Chat is a 45 minutes and counting...any suggestions as to how i might be able to use my lisenced software?

    There are no serial numbers for Cloud apps. They're activated via your Adobe ID.
    There should be a License This Software button when you launch the app.
    http://forums.adobe.com/message/4397400

  • Creative Cloud serial number not working

    The serial number in my account is, according to customer service, valid, but it does not validate.

    Hi buzzrobinson,,
    please check if language is not a problem as the first solution provided by William.
    In case language is not a problem please try the following:
    I dont know which operating system you are working on so i am giving you some steps windows and MAC OS:
    Windows:
       In windows 7 navigate to following location:
    /windows/system32/drivers/etc
    1. look out for "Hosts" file
    2. Open it with notepad
    3. Check if you have any entry for Adobe
    4. Remove the entries and try again launching any product from CS6
          On Windows XP navigate to following location:
    \windows\system32\drivers\etc
    1. look out for "Hosts" file
    2. Open it with notepad
    3. Check if you have any entry for Adobe
    4. Remove the entries and try again launching any product from CS6
    Mac:
    1. Please click on "Go" and navigate to /private/etc
    2. Open "hosts" file and check out for any entries for Adobe.com
    3. Remove the entries and save the file
    4.  try again launching any product from CS6
    Thanks
    Kapil Malik

  • How do you deploy adobe acrobat xi from creative cloud for enterprise?

    Hello,
         We purchased Creative Cloud Enterprise and our new supervisor wants adobe acrobat on all computers.  I downloaded the package through Creative Cloud and used the customization wizard to customize the msi in the exceptions folder just like the instructions said.  I followed the steps and deployed it out using Dell Kace.  When a user tries to open Acrobat, it tells them they have a trial version and they must register the product.  The instructions for the customization wizard said not to put the creative cloud serial number into the customization tool.  Is there something I'm missing with deploying adobe acrobat and creative cloud?
    Thanks,
    Michael

    I'm not a CC expert, but I think normally admins configure Acrobat and then deploy everything via the Creative Cloud Packager. Acrobat certainly needs to be licensed, so when you only have a CC license, it's best to deploy in a standard way so that Acrobat get serialized with the license you have.
    19   Creative Cloud Packager Installs — Enterprise Administration Guide
    hth,
    Ben

  • Creative CLoud products unable to run after CC update

    Hi all
    I have a problem with Lightroom and Photoshop CS6 and CC. After updating to Photoshop CC yesterday none of the products would run. System is Mac OS Lion. Photoshop(both CC and CS6) comes up with this message:
    Configuration error
    A problem has occured with the licensing of this product. Restart your computer and re-launch the product.
    If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen.
    Error: 213:4
    http://www.adobe.com/support/
    Lightroom doesn´t run either, prompting me for a license key, and my Creative Cloud licence key is not accepted.
    I have tried logging in and out of Creative Cloud, reinstalled Application manager, reinstalled Photoshop and repaired disk permissions, which were all ok.
    I am a bit stuck here, with clients waiting for me to deliver photos, so I would appreciate any help.
    Thanks in advance
    Dag

    bkmvl, Are facing this error while launching CS6 apps or CC apps?
    Make sure you have permission on the required folders and you have followed this article completely. http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error- cs5.html
    I would recommend performing the below suggestions for your Win 7 pc.
    Turn off User Account Control : http://helpx.adobe.com/x-productkb/global/disable-user-account-control-uac.html
    Create local administrator account | Windows 7, Vista -http://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html
    Restart Windows in a modified mode | Windows 7, Vista - http://helpx.adobe.com/x-productkb/global/restart-windows-modified-mode-windows.html
    Check if any of that error helps.

  • Where can I find the serial key for my creative cloud academic membership?

    I installed after effects with creative cloud login-ed with my academic membership ID. But when I try to start the application of after effects, there comes a dialog ask me to activate the software with serial key, WHY? I have never faced this problem on other adobe application.
    Where can I find the serial key of my academic membership?

    Hi Yuki,
    Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
    So you need to login with your Adobe ID and password to activate the cloud membership.
    Same issue also has been discussed in the below mentioned links.
    Re: Where is the serial number for Creative Cloud membership?
         Creative Cloud applications ask for serial number
    Let me know if it helps.
    Thanks!
    Eshant

  • Creative Cloud, Photoshop serial key invalid...help

    Hi,
    I have creative cloud. Within creative cloud I have purchased photoshop and acrobat xi pro.
    I just did a clean reinstall on my mac. I downloaded creative cloud, logged in and went to the www.adobe.com to get the serial key for my photoshop.
    When I install photoshop and enter the serial key I get a message displaying "The serial key is invalid".
    Photoshop is quite expensive so I do not want to buy it again
    Can anyone help me with this problem?

    Hi Pal,
    Welcome to the Adobe Forums!
    There is no serial number for the Creative Cloud Membership.
    The activation is being done via your Adobe ID/Email address.
    I have verified your account and I was not able to retrieve any membership.
    Would you have another email address?
    If yes, could you please try to activate your subscription with that email address?
    If still you are being asked to enter a serial number with the right Adobe ID, please follow instructions below:
    1. Sign out - Sign in
    Sign out, Sign in | Creative Cloud Desktop app
    2. Clean up cached login user information - Step 2
    http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    3. Reset your hosts file - Step 3
    Sign in, activation, or connection errors | CS5.5 and later
    Please, let me know if you have any questions.
    Thanks.
    Arnaud.

  • When trying to activate my Creative Cloud it asks me for the key code to the free trial and I don't have it

    Hello,
    Pleas I need some help.
    I first downloaded the free trial, meanwhile payed and activated my creative cloud teachers and students photo appas (Im interested i PHSH and Bridge only)
    I download them, Brideg opens but when I try to open PHSH the extension manager pops up and asks me to put the activation serial key wich O dont have.
    What I smy problem here?
    Beside, there a re a series of CS6 programs wich figure as installed that I don't actually own.
    Thanks for any help!

    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Some general information
    Log out of your Cloud account... Restart your computer... Log in to your Cloud account
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
    Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link

Maybe you are looking for

  • IPod Classic fails to restore or reset

    A few times now all the music on my iPod just "disappeared". Once while I was listening to music and it just stopped. Looking at the iPod screen, it showed no music, no podcasts, no files of any type. QUESTION: the hold button was on, so button press

  • HP Pavillion dv6-7078ca Windows 7 (64-bit) notebook - Recovery

    Hi, I wanted to go back to the factory installed Windows 7 using HP recovery manager. It started a format of the disk and got hung in between. Now the notebook does not even boot. I didn't create recovery disks. How do I restore my noteback? I also c

  • Sending an email in java: (help a Beginner !)

    hi, i am new to java mail and trying to send a test mail and here's my code Properties props = new Properties();                          props.put("mail.host"," smtp ");                          Session mail = Session.getInstance(props,null);       

  • Having trouble reading a directory

    I'm trying to read all the filenames of a specific web directory for an online photogallery. The reading is done using a custom jsp tag, which creates a js variable with a list of all the picture names. My code works fine when reading from my own PC.

  • Lightroom Edit in Photoshop (Not Found)... solutions didnt work...,

    Lightroom Version 2.2 (523352) Photoshop Elements 6 MacBook 2.16GHz Intel Core 2 Duo, Memory 2GB Max OS X Version 10.5.6 I have Testversions of both products installed, and i intend to purchase both products. The only reason, that prevents me from se