Creative Cloud, Serial number email to register Lightroom 5

After signing up and paying for the Creative Cloud, I have just downloaded Lightroom 5, however I have not received the email with the serial number and therefore cannot register the product.  Also Lightroom is not showing up in the Products and Services section of 'MyAdobe'.  Can you tell me how long this is going take????

There are no serials in CC. You install the Creative Cloud app, sign in, and it will provide the licensing and activation based on your Adobe ID. If that doesn't work, refer to this:
Sign in or activation errors
For anything beyond that you have to contact support directly.
Mylenium

Similar Messages

  • How do I find my Creative Cloud serial number?

    How do I find my Creative Cloud serial number?

    Hi Plaidlab,
    You can follow the article: Creative Cloud applications ask for serial number which will help you to resolve the issue.
    Let me know if it works or not.
    Thanks,
    Ratandeep Arora

  • Creative cloud serial number

    Could someone help me? I suscribed to premiere Pro cc 2014 month payment and is asking me for a serial number and activation code. I've tried everything and already read all the help links

    I checked & found that you have contacted support for refund. however:
    Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
    So you need to log in with your Adobe ID and password to activate the cloud membership.
    Log out & log back in of the CC Desktop App.
    In case it is not signing in successfully please try the following:
    I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
       Windows:
       In windows 7 navigate to following location:
         /windows/system32/drivers/etc
       1. look out for "Hosts" file
       2. Open it with notepad
       3. Check if you have any entry for Adobe
       4. Remove the entries and try again launching any product from CC
        Mac:
       1. Please click on "Go" and navigate to /private/etc
       2. Open "hosts" file and check out for any entries for Adobe.com
       3. Remove the entries and save the file
       4.  try again launching any product from CC
    You can refer :
    http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
    Please let us know if it worked.
    Regards,
    Rajshree

  • My creative cloud serial key won't activate lightroom

    I have a creative cloud license. but the serial key won't activate lightroom. How do I active 4.1 with creative cloud?
    Cheers

    Hi ,
    I dont know which operating system you are working on so i am giving you some steps windows and MAC OS:
    Windows:
    In windows 7 navigate to following location:
      /windows/system32/drivers/etc
    1. look out for "Hosts" file
    2. Open it with notepad
    3. Check if you have any entry for Adobe
    4. Remove the entries and try again launching any product from CS6
    On Windows XP navigate to following location:
    \windows\system32\drivers\etc
    1. look out for "Hosts" file
    2. Open it with notepad
    3. Check if you have any entry for Adobe
    4. Remove the entries and try again launching any product from CS6
    Mac:
    1. Please click on "Go" and navigate to /private/etc
    2. Open "hosts" file and check out for any entries for Adobe.com
    3. Remove the entries and save the file
    4.  try again launching any product from CS6
    Thanks
    Kapil Malik

  • Photoshop CS6 will not recognize my creative cloud serial number

    application manger asks for a serial number, but when i enter the one on my account for my subscription it tells me its invalid. Mutliple calls to support are disconnected. Chat is a 45 minutes and counting...any suggestions as to how i might be able to use my lisenced software?

    There are no serial numbers for Cloud apps. They're activated via your Adobe ID.
    There should be a License This Software button when you launch the app.
    http://forums.adobe.com/message/4397400

  • Creative Cloud serial number not working

    The serial number in my account is, according to customer service, valid, but it does not validate.

    Hi buzzrobinson,,
    please check if language is not a problem as the first solution provided by William.
    In case language is not a problem please try the following:
    I dont know which operating system you are working on so i am giving you some steps windows and MAC OS:
    Windows:
       In windows 7 navigate to following location:
    /windows/system32/drivers/etc
    1. look out for "Hosts" file
    2. Open it with notepad
    3. Check if you have any entry for Adobe
    4. Remove the entries and try again launching any product from CS6
          On Windows XP navigate to following location:
    \windows\system32\drivers\etc
    1. look out for "Hosts" file
    2. Open it with notepad
    3. Check if you have any entry for Adobe
    4. Remove the entries and try again launching any product from CS6
    Mac:
    1. Please click on "Go" and navigate to /private/etc
    2. Open "hosts" file and check out for any entries for Adobe.com
    3. Remove the entries and save the file
    4.  try again launching any product from CS6
    Thanks
    Kapil Malik

  • I cannot register my serial number emailed to me after the purchase of cs6 extended

    I cannot register my serial number emailed to me after the purchase of cs6 extended. The istall went fine but registration says invalid serial number.

    Hey beccac85068042,
    Adobe will provide you the serial number only if you are a registered user.
    Please refer the following link to know more on registration for Adobe products:
    Adobe product registration FAQ
    You might Contact Customer Care and seek help on the same.
    Regards,
    Anubha

  • I have Lightroom 6 (not CC) on a Windows machine.  I'm prompted to log into Creative Cloud when I restart my computer (I don't have, use, or pay for Creative Cloud), and then when I launch Lightroom, it tells me to use the application I have to log into m

    I have Lightroom 6 (not CC) on a Windows machine.  I'm prompted to log into Creative Cloud when I restart my computer (I don't have, use, or pay for Creative Cloud), and then when I launch Lightroom, it tells me to use the application I have to log into my Adobe account...AGAIN!  And then to further add insult to injury, I'm prompted to enter in the license number of my product.  I've gone through this process a dozen times now...SCREAM!!!

    Paulou12 what type of a Creative Cloud Membership do you have?  You can find details on how to update Lightroom using the Creative Cloud Desktop application at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
    Finally if you are in a managed environment then please work with your I.T. department to apply the update.

  • I bought a new computer and downloaded my lightroom 4 to it. When I installed the program it asked for my serial number and I impujted it. Then it asked for my previous serial number from my original lightroom 3 purchase. Since I upgraded to ligtroom 4 I

    I bought a new computer and downloaded my lightroom 4 to it. When I installed the program it asked for my serial number and I imputed it. Then it asked for my previous serial number from my original lightroom 3 purchase. Since I upgraded to lightroom 4 I don't have the serial number for the version 3. How do I get the serial number from my 3 version so I can activate my version 4 program

    If you have Lightroom 3 still installed, you can get it from there.
    If you don't and you have your box/disk, it should be on there.
    IF you don't have either of those,and you registered your software, you can log into your Adobe account and retrieve it there.

  • Serial number has been registered before!

    I bought a new macbook pro and was trying to register the product online. it is a sucsessful registration on the product. However when i try to update the MAC OS X to Lion, it cannot be updated and request to use the up-to-date program to submit some of the information.
    I did submit twice on the up-to-date program. Cause the first email was reflected that the attached receipt was illegible. Hence, i upload another with a more high and clear pixel jpg. by right it should be clear enough. It still doesn't work out.
    I call up to apple support to ask. With the Serial number check, found out that my serial number has been registered before with another person name, and is not under my name. moreover that the purchase date is on April 2011. Which cause my warranty to be expired on the April 2012.
    I very doubt that my macbook pro is not new. Or been used before and return to the store.
    DId anyone experience that same problem?

    If the item is brand new out of the box then it may just simply be someone accidentally registered their system serial with yours by spelling mistake (S instead of 5, B instead of 8, etc..)
    Best way to resolve this is just call AppleCare and provide them with your proof of purchase and the serial number, I'm sure they can sort it out if you get to the right department.
    Link:
    http://www.apple.com/support/contact/

  • My serial number will not register

    I purchased this photoshop  lightroom but the serial number will not register and Adobe dont seem to offer any real help

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I am trying to install Lightroom and I am OK until it asks for a serial number. I purchased Lightroom from B&H and the have entered the seal number on the the B&H invoice. Nothing happens, not all the entry boxes are filled with the serial number that was

    I am trying to install Lightroom and I am OK until it asks for a serial number. I purchased Lightroom from B&H and the have entered the seal number on the the B&H invoice. Nothing happens, not all the entry boxes are filled with the serial number that was provided by B&H. I looked for a serial number on and in the box it came in, nada. Need a bit of help here, what can I do?
    RJ@

    Try to connect on Live chat one more time.
    Still not connected , better to contact Adobe Phone Support
    Click on Phone option and check once :
    Contact Customer Care

  • HI GUYS, HOW CAN I REGISTER THE ADOBE CREATIVE CLOUD ON MY MACBOOK AFTER REGISTERING IT ON MY IMAC THX TO ALL

    HI GUYS, HOW CAN I REGISTER THE ADOBE CREATIVE CLOUD ON MY MACBOOK AFTER REGISTERING IT ON MY IMAC THX TO ALL

    I am not clear on what you mean by "register" but if you mean you want to install it on another machine then you just need to install it the same way you did for the first machine.

  • My serial number is not registered in apple how to solve this problem?

    My serial number is not registered in apple how to solve this problem?
    Cant update my free apps from the store due to discrepancies with the iTunes, with no reason, although they owe my a great deal of money 

    Register iPad
    1. Open http://supportprofile.apple.com
    2. Log in with your Apple ID
    3. Add Product
    4. Fill in your iPad serial number
    Find your serial number:
    Settings>General>About

  • I installed Photoshop CC (2014) yesterday through the Creative Cloud app. Now, when in Lightroom when I go to "edit in"and select Photoshop CC (2014) and click on "edit copy with Lightroom adjustments",  it opens Photoshop CC (2014) but my photo doesn't s

    I installed Photoshop CC (2014) yesterday through the Creative Cloud app. Now, when in Lightroom when I go to "edit in"and select Photoshop CC (2014) and click on "edit copy with Lightroom adjustments",  it opens Photoshop CC (2014) but my photo doesn't show up?  My photo does show up when I click on "edit copy" or "edit original".
    How can I correct that so that I can open up a photo from Lightroom WITH the Lightroom adjustments? Thanks!

    I'm having a similar problem, but only with jpg's. I have PS CS6, CC, and CC 2014. Other image file formats function normally with regard to the "open with" list. PS CC 2014 appears on the list. But with jpg's only PS CC appears on the "open with" list and 2014 can't be added by the browsing for it.
    The curious thing is that if I have any of the three versions of Photoshop open, click on Photoshop CC in the "open with" list, the image opens in whatever version is already open on my computer. This is true of all image formats. No matter which version I pick from the "open with" list it opens in the currently running program. I use only the latest version so keeping it open all the time is an easy work around. I won't uninstall any of the earlier versions lest more file association quirks result. it would be nice to have this matter fixed.

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