Creative Cloud serial number not working

The serial number in my account is, according to customer service, valid, but it does not validate.

Hi buzzrobinson,,
please check if language is not a problem as the first solution provided by William.
In case language is not a problem please try the following:
I dont know which operating system you are working on so i am giving you some steps windows and MAC OS:
Windows:
   In windows 7 navigate to following location:
/windows/system32/drivers/etc
1. look out for "Hosts" file
2. Open it with notepad
3. Check if you have any entry for Adobe
4. Remove the entries and try again launching any product from CS6
      On Windows XP navigate to following location:
\windows\system32\drivers\etc
1. look out for "Hosts" file
2. Open it with notepad
3. Check if you have any entry for Adobe
4. Remove the entries and try again launching any product from CS6
Mac:
1. Please click on "Go" and navigate to /private/etc
2. Open "hosts" file and check out for any entries for Adobe.com
3. Remove the entries and save the file
4.  try again launching any product from CS6
Thanks
Kapil Malik

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