Creative cloud serial number

Could someone help me? I suscribed to premiere Pro cc 2014 month payment and is asking me for a serial number and activation code. I've tried everything and already read all the help links

I checked & found that you have contacted support for refund. however:
Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
So you need to log in with your Adobe ID and password to activate the cloud membership.
Log out & log back in of the CC Desktop App.
In case it is not signing in successfully please try the following:
I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
   Windows:
   In windows 7 navigate to following location:
     /windows/system32/drivers/etc
   1. look out for "Hosts" file
   2. Open it with notepad
   3. Check if you have any entry for Adobe
   4. Remove the entries and try again launching any product from CC
    Mac:
   1. Please click on "Go" and navigate to /private/etc
   2. Open "hosts" file and check out for any entries for Adobe.com
   3. Remove the entries and save the file
   4. try again launching any product from CC
You can refer :
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
Please let us know if it worked.
Regards,
Rajshree

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How do I find my Creative Cloud serial number?

Hi Plaidlab,
You can follow the article: Creative Cloud applications ask for serial number which will help you to resolve the issue.
Let me know if it works or not.
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http://forums.adobe.com/message/4397400

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Hi buzzrobinson,,
please check if language is not a problem as the first solution provided by William.
In case language is not a problem please try the following:
I dont know which operating system you are working on so i am giving you some steps windows and MAC OS:
Windows:
In windows 7 navigate to following location:
/windows/system32/drivers/etc
1. look out for "Hosts" file
2. Open it with notepad
3. Check if you have any entry for Adobe
4. Remove the entries and try again launching any product from CS6
On Windows XP navigate to following location:
\windows\system32\drivers\etc
1. look out for "Hosts" file
2. Open it with notepad
3. Check if you have any entry for Adobe
4. Remove the entries and try again launching any product from CS6
Mac:
1. Please click on "Go" and navigate to /private/etc
2. Open "hosts" file and check out for any entries for Adobe.com
3. Remove the entries and save the file
4. try again launching any product from CS6
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Hello
My computer has died and I've had to by a new one. I have a creative cloud account registered under my email <Removed by Moderator> for both Photoshop CC and Lightroom 5 which I pay for via Direct Debit.
I no longer have the Creative Cloud app but downloaded both programs to my new iMac. Photoshop works fine but Lightroom is still on trial purchase and asks for serial number. My account page on your site has no record of my CC account and shows no serial number for my purchased products. (It only lists a previous purchase of Lightroom-4)
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Hello Ratandeep
I pay £8.57 for my Creative Cloud purchases of both Photoshop CC and
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card I pay with. It seems that your website and my account section do not
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If you check I am actually making the payments as I describe can you please
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MANY THANKS
Mike
On Saturday, April 25, 2015, Ratandeep Arora <[email protected]>

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I signed up with the creative cloud 2 days ago, after using the trial with no problems.
The programs are now asking for a serial key - I have not been given one, and apparently the student membership, shouldn't need it!
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or
A chat session where an agent may remotely look inside your computer may help
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http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Cheers

Hi ,
I dont know which operating system you are working on so i am giving you some steps windows and MAC OS:
Windows:
In windows 7 navigate to following location:
/windows/system32/drivers/etc
1. look out for "Hosts" file
2. Open it with notepad
3. Check if you have any entry for Adobe
4. Remove the entries and try again launching any product from CS6
On Windows XP navigate to following location:
\windows\system32\drivers\etc
1. look out for "Hosts" file
2. Open it with notepad
3. Check if you have any entry for Adobe
4. Remove the entries and try again launching any product from CS6
Mac:
1. Please click on "Go" and navigate to /private/etc
2. Open "hosts" file and check out for any entries for Adobe.com
3. Remove the entries and save the file
4. try again launching any product from CS6
Thanks
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19 Creative Cloud Packager Installs — Enterprise Administration Guide
hth,
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Creative cloud serial number

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