Creative Cloud set up doet het niet

Ik heb een windows computer. Toen ik Creative Cloud kocht installeerde ik het op mijn laptop en waren er geen problemen. Op een gegeven moment werd mijn laptop heel traag en is die leeg gehaald. Nu ik heb hem weer terug heb en me aanmeld bij Adobe ID. Krijg ik nu bij Photoshop etc "proefversie downloaden". En als ik nu naar de Creative Cloud toe ga en op downloaden starten krijg ik de setup op mijn computer. Wanneer ik hem daarna wil uitvoeren reageert mijn laptop hier helemaal niet meer op.
Kan iemand mij alsjeblieft helpen? Ik heb het hard nodig voor mijn opleiding en heb er toch aardig wat geld voor betaald.

Jd18008144 I would recommend utilizing the steps listed in Sign in, activation, or connection errors | CS5.5 and later to resolve the connection error preventing the membership from authorizing.  If you have any questions regarding the steps listed within the document you are welcome to update this discussion.

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    Op 21 nov. 2013 om 12:57 heeft Krishnam <[email protected]> het volgende geschreven:
    Re: adobe creative cloud set up to install on a mac with parallels windows 8
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    Gesendet: Dienstag, 16. Dezember 2014 22:16
    An: Lehrenfeld, Renate (Schlafhorst, Germany)
    Betreff:  Creative Cloud Set-Up crashes
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    Sorry, I can only reply in English!
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