Creative Cloud set up not downloading 100%

Please can someone help. The Creative Cloud set up downloader only downloads to the 10% mark then freezes.
I am DESPERATELY needing Illustrator asap, as I am hence trying out the trail before purchasing it.

Hi Lauren,
If you have the Illustrator application, please launch it and sign in with your Adobe id under which you have the subscribed.
You may also refer to the help document to fix this issue:
Troubleshoot Creative Cloud download and install issues
Regards,
Sheena

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