Creative Cloud Set-Up won't run

I have just downloaded the Creative Cloud Set-Up program so that I can install creative cloud on my desktop P.C. but it won't run. I can see the icon on my desktop but I just can't seem to get it to open or run the program. I've tried re-downloading it and restarting the computer.
Any help would be great.

Ben Howell-Walmsley please try utilizing the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.

Similar Messages

  • Creative Cloud Set Up Won't Initialize

    Creative Cloud Set Up Won't Initialize, please HELP! Very Frustrated.

    BurtonBeebe what is the exact error which you are receiving?  Also which operating system are you using?  Please also see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html as it likely addresses the difficulty you are currently experiencing.

  • When i do initial set up w creative cloud set uo wont run send error message"installer failed to initialize" why and how can i get pass this

    When I do initial set up with creative cloud set up it wont run a send error message "installer failed to initialize" comes up. Why and how can I get passed this?

    Error "Installer Failed to Initialize" | Install desktop application | Windows

  • Adobe creative cloud set up to install on a mac with parallels windows 8

    Unfortunately it is not possible to install the program it always displays an error message. how can you loess the problem?
    error message: This application can not be run from a network drive-. copy it to a local folder and strarten it again.

    I have just the regular version, not Professional.
    I mean "les integrated", in the sense that you really run Fusion "in a window". The more "integrated" approach means that Windows applications run as if they were for the Mac, and you do not see the Windows interface at all. I personnaly think tjat is too confusing. There is nothing wrong with it, just a bit more confusing. i like having it clear that Windows is in a seperate Window.
    Op 21 nov. 2013 om 12:57 heeft Krishnam <[email protected]> het volgende geschreven:
    Re: adobe creative cloud set up to install on a mac with parallels windows 8
    created by Krishnam in Adobe Creative Cloud - View the full discussion
    Hi MacLesNL,
    Which version of VM Ware should I go for?
    http://www.vmware.com/uk/products/fusion/
    http://www.vmware.com/uk/products/fusion-professional/
    So that I could install Adobe CC on Windows 7? Please advise.
    What do you mean ny "less integrated"? Is this must to run Adobe CC in VMWare on Mac?
    Please advise.
    Thanks, Krishnam
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  • [AMD - Win7.64] Creative Cloud Set-up stopped working

    Good evening,
    Thank you for reading this. I'm a new semi-professional photographer that is just installing PS on a new PC, coming from OSx. I have a freshly built AMD (dxdiag specs listed below) and everything seems to install and run just fine with the exception of the CC Setup client - CreativeCloudSet-up.exe . I did some research and saw some people find some resolution by running in compatibility mode and with administrator rights on, but neither of those solutions have worked for me.
    Wondering if anyone else has encountered this issue and found a solution. Thank you again for taking a look. Below are links to pastbin with the output from the Creative Cloud Set-up client as well as my system specs from the dxdiag below.
    Many thanks to anyone who can help - got some deadlines coming up for some clients and a bit troubled by this.
    Cheers,
    Brandon Williams
    Client stack (details):
    Creative Cloud Set-up crash client stack - Pastebin.com
    DXDIAG:
    dxdiag - Pastebin.com

    Solved: Write permissions on the folders!

  • I am very annoyed at the Creative Cloud set up and the non-stop issues and problems

    I am very annoyed at the Creative Cloud set up and the non-stop issues and problems!  I am paying monthly for this service and it is constantly failing in some way!  So far in three months I have had to uninstall and re-install Photoshop THREE times because it stopped working properly and Illustrator I have had to do that same to TWICE!  That isn't including the other apps that have had issues!  I don't have the time to constantly be un-installing and re-installing all or some of the Creative Cloud because your developers are not making a product that works consistently for the money you are charging!  It is costing me more than just this monthly fee!  And I am even less impressed with the fact that I cannot email someone for assistance in resolving these issues.  Really Adobe?

    Adobe contact information - http://helpx.adobe.com/contact.html may help

  • Creative Cloud desktop app won't login

    Creative Cloud desktop app won't login any more keeps saying
    "Unknown Server Error -  Sign in is currently unavailable. We are unable to access your account
    Please try again later.."
    it's been like this for a week..  alll the other apps are signed in OK...
    I've reinstalled Creative Cloud app but still not working...
    imac - intel i7
    OSX 10.7.5

    Hi,
    Please try http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    Thanks
    Kapil

  • Creative cloud set up error whilst trying to download photoshop cc trial

    HI I'm trying to download a photoshop trial via creative cloud. i have downloaded the creative cloud set up via the adobe website. when i select the creative cloud set up install a square flashes in the middle of my computer screen for about 30 seconds and then nothing happens. i have deleted and redownloaded from your website but the same problem occured?

    Nobody can tell you anything without proper system info or other technical details.
    Mylenium

  • Creative Cloud set up not downloading 100%

    Please can someone help. The Creative Cloud set up downloader only downloads to the 10% mark then freezes.
    I am DESPERATELY needing Illustrator asap, as I am hence trying out the trail before purchasing it.

    Hi Lauren,
    If you have the Illustrator application, please launch it and sign in with your Adobe id under which you have the subscribed.
    You may also refer to the help document to fix this issue:
    Troubleshoot Creative Cloud download and install issues
    Regards,
    Sheena

  • Creative Cloud Set-Up crashes

    Creative Cloud Set-Up crashes, what can I do?

    The operating system is Windows7 32Bit.
    The error message is:
    Creatvie Cloud Set-Up failed
    details shows :
    Name der fehlerhaften Anwendung: CreativeCloudSet-Up.exe, Version: 2.8.0.447, Zeitstempel: 0x542b1c6e
    Name des fehlerhaften Moduls: AdobePIM.dll, Version: 2.8.1.451, Zeitstempel: 0x543e90ac
    Ausnahmecode: 0xc0000005
    Fehleroffset: 0x00010de5
    ID des fehlerhaften Prozesses: 0x1910
    Von: Jeff A Wright
    Gesendet: Dienstag, 16. Dezember 2014 22:16
    An: Lehrenfeld, Renate (Schlafhorst, Germany)
    Betreff:  Creative Cloud Set-Up crashes
    Creative Cloud Set-Up crashes
    created by Jeff A Wright<https://forums.adobe.com/people/JeffAWright> in Creative Cloud Download & Install - View the full discussion<https://forums.adobe.com/message/7020965#7020965>

  • Why won't my creative cloud set-up run correctly?

    I downloaded the set-up app and it will not run/open anything when I try to run it.

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Creative Cloud Desktop app won't install error 207; Adobe server?

    Is there a problem with some of Adobe.com servers? My employer just purchased a CC subscription for my work Mac, and the CC Desktop App won't install. I've restarted my Mac, quit all Adobe products, redownloaded the DMG file (creativecloudinstaller.dmg), and checked to make sure my firewall is off. But I still get an error message #207. My DNS servers are set to the same ones that other Macs in my group are set to, and they have CC on their Macs.
    I don't know if it's related, but I can't load "adobe.com" in my browser, either. All other webpages are fine, including (obviously) this forum.
    I am using OS 10.8.5, connected via Ethernet, and my browser is Chrome.

    Thank you for your help, Ned. I also called Adobe help via phone, and he confirmed that my company's server needed to whitelist several Adobe sites. The company had revised their servers not long ago, and evidently did not transfer their old whitelists (which is why my coworkers had previously been able to access Creative Cloud). The phone support person emailed me a helpful list that I could forward to our company's tech support center—but the link you supplied in your response was also perfectly relevant.

  • Adobe Creative Cloud connectivity issue on Websense run network; Failed to send the request to server to get the response - 12002

    Hi all,
    I am able to install the Windows Adobe Creative Cloud application fine on Windows 7 box but the application fails to establish a connection with Adobe server/-s.
    We use a proxy with Websense as our network security solution. Proxy configuration script is set in Internet Options. We have not tried to whitelist anything as per http://helpx.adobe.com/creative-cloud/kb/proxy-authentication-support-creative-cloud.html as the errors suggest the application does not even connect to the proxy server/Websense at all.
    Please see below snippet from that DLM.log file that contains the error messages - please have a look. Could anybody tell me what it means or advise how to resolve this please? I don't see the Adobe Creative Cloud tool to have any options where manual proxy settings can be setup to try that.
    <snip>
    11/05/14 08:50:48:184 | [INFO] | |  |  |  |  |  | 5236 | **File download complete.**
    11/05/14 08:50:52:145 | [INFO] | |  |  |  |  |  | 3732 | **File download complete.**
    11/05/14 08:51:05:327 | [INFO] | |  |  |  |  |  | 1784 | **File download complete.**
    11/05/14 08:51:06:968 | [ERROR] |  | |  |  |  |  | 3452 | The windows error code is - 12002
    11/05/14 08:51:06:968 | [ERROR] |  | |  |  |  |  | 3452 | Failed to send the request to server to get the response - 12002
    11/05/14 08:51:06:968 | [ERROR] |  | |  |  |  |  | 3452 | the download job (0) failed to execute. The job state is STOPPED_STATE
    11/05/14 08:51:06:992 | [INFO] | |  |  |  |  |  | 6844 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
    11/05/14 08:51:11:514 | [INFO] | |  |  |  |  |  | 6844 | incrementing the thread. now the active thread count is 2
    11/05/14 08:51:12:519 | [INFO] | |  |  |  |  |  | 6648 | **File download complete.**
    11/05/14 08:51:16:541 | [INFO] | |  |  |  |  |  | 6844 | decrementing the thread count. now the active thread count is 1
    11/05/14 08:51:22:281 | [INFO] |  | |  |  |  |  | 3452 | resetting intermitent error 9 from to 1 to 0
    11/05/14 08:51:29:022 | [INFO] | |  |  |  |  |  | 1836 | **File download complete.**
    11/05/14 08:52:22:381 | [INFO] | |  |  |  |  |  | 7220 | incrementing the thread. now the active thread count is 2
    11/05/14 08:52:26:971 | [ERROR] |  | |  |  |  |  | 6756 | The windows error code is - 12002
    11/05/14 08:52:26:971 | [ERROR] |  | |  |  |  |  | 6756 | Failed to send the request to server to get the response - 12002
    11/05/14 08:52:26:971 | [ERROR] |  | |  |  |  |  | 6756 | the download job (5) failed to execute. The job state is STOPPED_STATE
    11/05/14 08:52:27:383 | [INFO] | |  |  |  |  |  | 7220 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
    11/05/14 08:52:27:663 | [INFO] |  | |  |  |  |  | 4908 | resetting intermitent error 9 from to 1 to 0
    11/05/14 08:52:28:733 | [INFO] | |  |  |  |  |  | 6064 | **File download complete.**
    11/05/14 08:52:42:810 | [INFO] | |  |  |  |  |  | 7220 | **File download complete.**
    11/05/14 08:52:45:570 | [INFO] | |  |  |  |  |  | 3788 | **File download complete.**
    </snip>
    There is also an INFO class message that talks about resetting an ‘error 9’ from 1 to 0.

    Hi all,
    I am able to install the Windows Adobe Creative Cloud application fine on Windows 7 box but the application fails to establish a connection with Adobe server/-s.
    We use a proxy with Websense as our network security solution. Proxy configuration script is set in Internet Options. We have not tried to whitelist anything as per http://helpx.adobe.com/creative-cloud/kb/proxy-authentication-support-creative-cloud.html as the errors suggest the application does not even connect to the proxy server/Websense at all.
    Please see below snippet from that DLM.log file that contains the error messages - please have a look. Could anybody tell me what it means or advise how to resolve this please? I don't see the Adobe Creative Cloud tool to have any options where manual proxy settings can be setup to try that.
    <snip>
    11/05/14 08:50:48:184 | [INFO] | |  |  |  |  |  | 5236 | **File download complete.**
    11/05/14 08:50:52:145 | [INFO] | |  |  |  |  |  | 3732 | **File download complete.**
    11/05/14 08:51:05:327 | [INFO] | |  |  |  |  |  | 1784 | **File download complete.**
    11/05/14 08:51:06:968 | [ERROR] |  | |  |  |  |  | 3452 | The windows error code is - 12002
    11/05/14 08:51:06:968 | [ERROR] |  | |  |  |  |  | 3452 | Failed to send the request to server to get the response - 12002
    11/05/14 08:51:06:968 | [ERROR] |  | |  |  |  |  | 3452 | the download job (0) failed to execute. The job state is STOPPED_STATE
    11/05/14 08:51:06:992 | [INFO] | |  |  |  |  |  | 6844 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
    11/05/14 08:51:11:514 | [INFO] | |  |  |  |  |  | 6844 | incrementing the thread. now the active thread count is 2
    11/05/14 08:51:12:519 | [INFO] | |  |  |  |  |  | 6648 | **File download complete.**
    11/05/14 08:51:16:541 | [INFO] | |  |  |  |  |  | 6844 | decrementing the thread count. now the active thread count is 1
    11/05/14 08:51:22:281 | [INFO] |  | |  |  |  |  | 3452 | resetting intermitent error 9 from to 1 to 0
    11/05/14 08:51:29:022 | [INFO] | |  |  |  |  |  | 1836 | **File download complete.**
    11/05/14 08:52:22:381 | [INFO] | |  |  |  |  |  | 7220 | incrementing the thread. now the active thread count is 2
    11/05/14 08:52:26:971 | [ERROR] |  | |  |  |  |  | 6756 | The windows error code is - 12002
    11/05/14 08:52:26:971 | [ERROR] |  | |  |  |  |  | 6756 | Failed to send the request to server to get the response - 12002
    11/05/14 08:52:26:971 | [ERROR] |  | |  |  |  |  | 6756 | the download job (5) failed to execute. The job state is STOPPED_STATE
    11/05/14 08:52:27:383 | [INFO] | |  |  |  |  |  | 7220 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
    11/05/14 08:52:27:663 | [INFO] |  | |  |  |  |  | 4908 | resetting intermitent error 9 from to 1 to 0
    11/05/14 08:52:28:733 | [INFO] | |  |  |  |  |  | 6064 | **File download complete.**
    11/05/14 08:52:42:810 | [INFO] | |  |  |  |  |  | 7220 | **File download complete.**
    11/05/14 08:52:45:570 | [INFO] | |  |  |  |  |  | 3788 | **File download complete.**
    </snip>
    There is also an INFO class message that talks about resetting an ‘error 9’ from 1 to 0.

  • Have Adobe Standard CS 5 (Student), and would like to upgrade to Creative Cloud (Non-Student) - won't accept my serial number for special pricing for existing users

    I currently use Adobe Standard CS 5. It was bought with the Education discount. I would like to upgrade to Creative Cloud and see that they have special pricing for existing customers that use past versions of Creative Suite. I am no longer in Education, so I will have to buy a full version. This is fine, but it won't accept my serial number for the discounted pricing. Is there something else I should be doing?

    Hi there
    Please contact our Sales team who will assist with your order - 800-585-0774
    Thanks
    Bev

  • Creative Cloud desktop app won't sync or recognise apps

    While running OSX 10.6.8 I installed CC apps. But CC desktop app needed newer OS. So I upgraded to 10.8.4 and installed CC desktop app. It prompts me to update my CS6 software (and I can't make these prompts go away) and tells me I have no apps installed. Also, file sync is non-existant and I have no "Creative Cloud Files" folder. I need to be able to sync because I have another Mac at home that I do work on. What to do?

    HI Steve633
    Do you happen to have the older Adobe Application Manager still installed? If so, then i would suggest that you uninstall the Adobe Application manager.
    I would suggest to perform the steps in Solution 1 & 2 of this help doc.
    http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
    Then if you have not updated to the new Creative Cloud Application manager version Version 1.1.2.232 released on 9/4/2013 Then you can uninstall the older version from your system and click here to download the udpated software. https://creative.adobe.com/products/creative-cloud
    Then you should have the option for the Typekit font syncing. You can sign up for the early access to the Typkit fonts here if you have not done this already. http://blogs.adobe.com/creativecloud/file-and-typekit-font-sync-rolling-out/
    Let me know if this works for you
    Thanks
    Scott V

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