Creative cloud software says my free trial has expired, but I have bought one year plan

I bought one year student plan to use creative Cloud for my homework. But every time I try to use the software, it always say my trial has expired and I have to buy the actuarial software. I don't get it, I paid one year student plan, why I always use the trial. Now I can't even use it on my Mac anymore. I have homework due next week. I really need help!!!
Thanks

Hi,
Please refer to the help document below:
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Regards,
Sheena

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