Creative cloud software

The creative cloud software on the pc has an email address on it that was typed incorrectly, it is asking to be verified constantly and we cannot now get rid of it. We put a new email address on the ceative cloud and this does not transfer through any help is required please.

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Similar Messages

  • Is it possible to install previous TRIAL versions of previous versions of Adobe Creative Cloud Software?

    Look, I'm just testing the trial versions right now.  Don't try to troubleshoot something that I don't ask; this is what I'm looking to accomplish:
    Is it possible to install a trial version of any of the Adobe Creative Cloud software in a previous version?  By that, I am referring to the following:
    I want to install a trial version of Adobe Premiere Pro CC 2014; NOT Adobe Premiere Pro CC 2014.1.  If you notice, I want to reinstall a trial version of the previous release.  Don't ask why, you'll just laugh for my stupid reason, but I'm merely wondering if it is possible.  Creative Cloud now only offers trials of the newest versions, and I want to install trails of previous versions for my own, personal reasons.  Is this possible to do with creative cloud, or must I do it some other way?
    Is it also possible to obtain the physical installation files so that I won't have to always go through creative cloud to download them again (and then I can just set it up without being connected to the internet)?

    The previous version option is only available to individuals which have a membership.  The availability of previous version titles available is dictated by the computer meeting the minimum system requirements and the entitlement of the membership to access the requested applications.  To future viewers of this discussion if you are unsure what software titles your membership is entitled to please contact our support team directly at Contact Customer Care.
    Wastingyourlifeaway you can download the installers for the CC version of the applications from Download New Adobe CC Trials: Direct Links (no Assistant/Manager) | ProDesignTools.  Please make sure to complete the Very Important Instructions prior to scrolling down the page and clicking on the download link.

  • Problem with Adobe Creative Cloud software for PC

    Good Evening,
    I have a problem witg Adobe Creative Cloud software for PC
    I have Windows 8.0 x64. I downloaded few apps using the Creative Cloud software and had to restart my computer due to the pending windows updates. After I restarted my computer, the software didn't work proprely. When i launch it, the cloud icon is gray and when i click on it i can only see the title and nothing else (white space) Each time i close it, Windows says that application caused an error and it need to be shutted down. I tried reinstalling the Creative Cloud software multiple times and it didn't help. Is there any other way to install the software without using the app ?

    Hi
    Is it specific with Muse not working ? Or its with any application installed using creative cloud app manager
    If its only Muse , then please try follow solution 1 and 2 in this document :
    http://helpx.adobe.com/muse/kb/unexpected-error-occurred-i-200.html
    If still same issue, then please get in touch with support directly.
    Thanks,
    Sanjit

  • I'M FED UP WITH NO BEING ABLE TO ACCESS MY ADOBE CREATIVE CLOUD SOFTWARE.

    I subscribed to 1 year with Adobe Creative Cloud more than a year ago. I got a discounted price of $29.99 per month instead of the normal $49.99 per month, because I qualified being that I had previously purchased and installed Adobe Creative Design Suite 4. I thought it a great idea to have all the software that the Adobe Cloud offered. A few months into that yearly subscription, I had been using Adobe Muse which was wonderful because I could actually create websites without knowing a bit of code. Yes, I was designing one site and had major difficulty and failed to publish many times. No fear, because a very king gentleman on Adobe Support named Zak did all his best and gave a great amount of attention to resolving this problem. While building that website my client lost patience with me in that I could not publish what the client wanted within reasonable time period because of all these failures in publishing and time in between each staggered resolve periods. I lost that client and ended up with a live website with a great deal of my artwork collected and established there. I decided to keep that website active if nothing more than to present it as a portfolio of sorts. Apparently, Zak, understood my disappointment with losing this client and actually provided me with a years, 12 months subscription to Adobe Creative Cloud. This was wonderful for me and I accepted it graciously. So a year’s subscription proceeded month by month. Unfortunately every month I was subject to having to reaffirm the license for this yearly subscription! I began what ended up to be having to contact support each month for assistance in doing so. For without reactivating this yearly license each month I was subject to interruptions in accessing the software's usage or unable to use it at all. Major frustration...So come the nearing end of this Adobe Creative Cloud's subscription I contacted Adobe Support to voice my complaints on having to do this every month and once again get the subscription activated in order to use my software. This one support technician was giving me a difficult time for some reason and broke our telephone conversation many times as it was necessary for him to update himself with my file??? He came back to me astonished to find 12 months credit and asked me where did I acquire these freebies and on and on. He wanted proof that I had gotten these credits legally even though I reiterated the true story of benefiting from Zak's kindness. He wanted me to provide proof of the letter giving me all these credits and I told him I could and would. But he wanted to keep me on the phone for any duration until I could search my documents and find this letter and show it to him. I told him that I did not have time to search for it that moment and I could provide it later? He was really reluctant to allow this but eventually he requested I post this letter as proof onto my support ticket? Which I got around to do soon after. When posting that proof I asked to be given extra time on the subscription for being so to suspected of fraud? I asked for the hell of it a year or 2 more for Christ's sake? You know what, my support post has yet to be answered and actually I see that it was dismissed to no fault of mine. You haven't heard the most of what I went thru every month with this year’s subscription to Adobe Creative Cloud. Yes, I'm pissed because now they are wanting me to spend $49.99 every month for another year’s subscription? Besides now the Creative Design Suite 4 that I had originally purchased as a full legal copy and acted to provide me with the original $29.99 discount qualification, they say is an OEM copy and does not qualify for the discount... What! Give me a break Adobe? I do not like being treated this way and must state the story as true, which it is, here in this forum. Thanks for listening. Sincerely, John Williams
                        As of today, Sunday, November 3rd, 2013, I'm still blocked from accessing my ADOBE CREATIVE CLOUD SOFTWARE! I have submitted screenshots and whatever else to Adobe Support and have had no contact. I get a message that states it cannot go online to renew, confirm, update my subscription and therefore I can't access my software. Do you know how long this has been goping on now and how many times i've been interrupted from using this software over the last year?????

    Most of us in this forum are users who volunteer on technical issues, and not Adobe employees although they do drop in from time to time. As users we simply have no control over activation and that's why you are not getting responses.
    If you havn't done so,you might try the Muse forums and see if you can get a staff member to look into it. Have your case numbers and phone transcripts handy.
    Last option is to keep calling customer service until you get someone who will help or ask for a supervisor.
    Hope this get resolved,
    Gene

  • I am trying to use the trial creative cloud software on a PC windows 8.1 - I've downloaded and removed Photoshop CC 2014 two times - every time I open the file it says there is a problem and it shuts down and closes. I can open indesign and maybe other ap

    I am trying to use the trial creative cloud software on a PC windows 8.1 - I've downloaded and removed Photoshop CC 2014 two times - every time I open the file it says there is a problem and it shuts down and closes. I can open indesign and maybe other apps but photoshop no. Any ideas?

    I don't think I can access the crash report? Excuse the ignorant questions I'm about to make am a relative tech novice.
    Soo - as mentioned every time I open photoshop it crashes - it just says there's an error and the program will shut down and if there's a solution windows will notify me. Then nothing...
    I've tried to look in photoshop files for the detailed crash report & the system event viewer but cannot find a file with those names. I've also looked in the windows files for files with those names but cannot find them either - so I don't know where to look.
    Any guidance would be great.

  • How can I re-install the Creative Cloud softwares on my new computer?

    Hello,
    I bought the Creative Cloud softwares and installed them on my former computer (which is unfortunately dead...). My license is still activated but I can't find how to download them on my new computer without buying them another time.
    Thanks for your help.
    Max

    The process will be identical as it was on your first computer.  Please see http://forums.adobe.com/message/4396277#4396277?tstart=0 for information on how to install the Creative Cloud applications.

  • Is it possible to use the fonts I have in my Mac Font Book with Creative Cloud software, such as Illustrator and Photoshop?

    Is it possible to use the fonts I have in my Mac Font Book with Creative Cloud software, such as Illustrator and Photoshop?

    Hi Kyley,
    Syncing fonts from CC is a feature of Typekit. However, fonts that you've installed manually on your system will be available in all your apps. You won't need to sync them.
    I hope that helps. Let me know if you have any further questions.
    Cheers,
    Benjamin

  • I am getting error 49 when tring to update Creative Cloud software. Please help!

    I am getting error 49 when tring to update Creative Cloud software.

    I'm getting this error too.  It appears on all products.  When I closedown and relaunch CC Desktop, all products show up to date.
    PS is showing 14.0 x64.
    I have tried a clean install of CC and also used the cleaner tool.  Nothing has resolved the issue.
    I am on Mac OSX 10.8.5.
    Neil

  • User with a paid CC acct, getting "Print.ai" is an unknown format' when trying to open new file. Computer was recently attacked by ransomeware and wonder if I need to re-install Creative cloud software....need help asap!!

    User with a paid CC acct, getting "Print.ai" is an unknown format' when trying to open new file. Computer was recently attacked by ransomeware and wonder if I need to re-install Creative cloud software....need help asap!!

    First, ask in the forum for the program you are using
    This forum is about the Cloud as a delivery process, not about using individual programs
    If you start at the Forums Index https://forums.adobe.com/welcome
    You will be able to select a forum for the specific Adobe product(s) you use
    Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll
    Second, do a complete scan with a good anti-virus program to be sure your computer is clean... I use Norton, there are others

  • Creative cloud software not opening up and installer is greyed out?

    My Creative Cloud software is not loading up and the desktop installer is hanging and appears greyed out at the top of the screen. Can't get through on the phone or the chat line.
    anyone have any ideas please.

    Link for Download & Install & Setup & Activation problems may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/
    OR
    -http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
    -http://forums.adobe.com/community/download_install_setup
    -http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    -http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
    -http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    -Server won't connect https://forums.adobe.com/thread/1233088

  • Creative cloud software says my free trial has expired, but I have a paid subscription

    my creative cloud software says my free trial has expired, but I have a paid subscription and money was taken out of my account so I know it is paid. help!

    My problem with Adobe's recognition of my Adobe ID was solved by the chat support. The file "host" was changed, so that Adobe products no longer was blocked. Try the chat.
    With Kindly Regards
    Palle Tørnqvist
    Den 08/04/2013 kl. 14.10 skrev TimmyC123456 <[email protected]>:
    Re: creative cloud software says my free trial has expired, but I have a paid subscription
    created by TimmyC123456 in Adobe Creative Cloud - View the full discussion
    I'm having the same problem. Subscribed to Creative Cloud. All the apps showing as 'Try' rather than the 'Download' buttons that apepar on a colleagues machine (who subscribed a few months ago). When I load the trial of Indesign, if I select 'licence software' - no space to put Adobe ID, only serial number which I don't have with the Creative Cloud membership.
    Tried everything that has been suggested. Updated everything in Adobe App' Manager. Gone back to open Indesign - still just has boxes for serial number.
    Please sort this out Adobe. I've wasted half a day trying to install on my machine and still have the rest of the studio to do.
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5215835#5215835
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    Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
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  • Creative Cloud Software is very slow to open

    When I restart the computer, and then I start any of the Creative Cloud Software is very slow to open.
    If I close the software and I open it again, it starts fastly
    Is there anything I can do to increase the performace of the 1st opening of the creative cloud software after the pc reboot

    First let me disclose that I am not an expert nor even much less. However I used to have this slow as a turtle opening of FF until I got rid of my antivirus software which at the time was Avast. I switched to Microsoft Security Essentials and have had no problems since. FF loads in 3 to 4 seconds!

  • I am a Fashion Designer.  Which Creative Cloud software should I use?

    Im a student in Fashion: Art and Design! As a fashion designer, what Creative Cloud software should i install on my pc?

    Welcome to the forum.
    john.sparks wrote:
    Im a student in Fashion: Art and Design .... what Creative Cloud software should i install?
    ? You may also wish to ask your instructors/professors to give you some guidance and recommendations.

  • Does a laptop with Intel HD 4400 graphics work with creative cloud software, or do I NEED Nvidia or AMD?

    Does a laptop with Intel HD 4400 graphics work with creative cloud software, or do I NEED to have Nvidia or AMD graphics

    Creative Cloud has MANY programs Explore Adobe desktop apps | Adobe Creative Cloud so the answer is most likely going to be specific to the program
    Work... yes... work WELL with something like Premiere Pro... no

  • I have purchased the creative cloud  software, but when I try to download it, it redirects me to purchase it. help?

    I have purchased the creative cloud  software, but when I try to download it,it says trial expired and redirects me to purchase it.

    Are you getting Trial Expired error message while launching CC apps like Photoshop , Illustrator.,...etc?
    Or you are getting Trial Expired message under Apps menu in Creative Cloud ?
    Are you using Windows computer or Mac ?

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