Creative Cloud still show an app as installed and up to date after app was uninstalled, therefore cant reinstall
I previously installed Acrobat XI Pro trial. I have since purchased a subscription to Creative Cloud. I uninstalled the trial and attempted to re-install from the Creative cloud but the app still shows its installed and up to date. How do I fix this?
RUn the cleaner tool.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium
Similar Messages
-
Hello, I have paid the application ADOBE PREMIERE PRO CC, in Creative Cloud still shows "buy", where is the problem?
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
My Creative Cloud wont show the Apps, it says download Error contact support. And on the Home Menu on the creative cloud for MAC desktop it just loads and loads and never stops. Help please!!
Hypesuh I would recommend reviewing both Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html and Creative Cloud app doesn't open and hangs on spinning progress wheel - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html as it appears both documents are applicable towards the difficulties which you are currently facing.
-
I want to buy photoshop creative cloud for teams, how users can install and use it?
i want to buy photoshop creative cloud for teams, how users can install and use it?
Cancel old and buy new is the only way I know, but you MAY be able to exchange
Return, cancel, or exchange an Adobe order -
Creative Cloud not showing my apps.
I need help with this. When I try to bring up the list of installed applications on my machine, it says "Download Error." It has been doing this for two days.
My previous question about this issue asked last night was deleted. I need help please.
Thanks.I don't want to have to do that every time I want to update an app. Isn't there an easier way or can adobe at least release a fix?
-
How do I fix Creative Cloud to show ALL my apps that I have installed ?
Here my specs : Windows 7 Pro 64 bit ● 10GB DDR3 RAM ● Intel Core i7 ● AMD Radeon HD 5700 Series
Here my story :
One day, little Creative Cloud said it had an update to be installed on itself. Possibly taking it from version 1.7 to 2.0 or something. I clicked on update. Creative Cloud started downloading and once it was done it said update complete. I clicked on finish or something. Once that happened, it disappeared completely. Gone from taskbar, Window closed and shortcut gone ! I looked into the Creative Cloud folder, in the Adobe folder and there were two folders : Adobe Creative Cloud and Adobe Creative Cloud_2.7.0.413. I then went into the Adobe Creative Cloud folder and double opened the application therein. It opened the Creative Cloud desktop app BUT showed it had an update just as before for itself. I AGAIN clicked on update, and then it said "Error 50" , unable to update. I searched around and somewhere on the forums it said I must download adobe cloud and reinstall it. I did that and ever since that dreadful day, little Creative Cloud desktop app doesn't want to show ALL my installed apps anymore. It simply shows only 2 !
This is what I have : Photoshop, Dreamweaver, Flash Professional, Media Encoder, Fireworks. What it only shows in Creative Cloud desktop app : Flash Professional, Dreamweaver.
What I tried doing :
1.) Re-installing the Adobe Creative Cloud desktop app.
2.) Changing the directory settings for APPS and pointing them to the actual location of the installed apps.
3.) Deleting or renaming the "opm.db" file.
4.) YES, I RESTARTED MY PC !!!
What I want to do :
1.) Receive a fix that will make ALL my installed apps show.
2.) Find out what the hell the difference is between the concept of having TWO versions of the same program installed BUT getting updates for BOTH like "Adobe Photoshop CC" and "Adobe Photoshop CC 2014". I installed the Adobe Photoshop CC this year almost 2 months ago for example. Then CC told me there is an app update and that got me Adobe Photoshop CC 2014. Now I have two versions of the above listed programs... Why doesn't CC just UPDATE the Adobe Photoshop CC, rename and list ONLY Adobe Photoshop CC 2014 in the end ?
What I do not want : RE-DOWNLOAD OR RE-INSTALL ALL MY INSTALLED APPS ! This not only will cost me a lot of internet bandwidth but also a considerable amount of time. There must be a simple fix as all files are in place ! I can launch all apps individually and they are working both the "" versions and the 2014 ones.
My question : How do I fix Creative Cloud to show ALL my apps that I have installed ?Hi alextz11,
The email in the forum does not reflect any Creative Cloud order. Please follow the steps in
Locate the C:\Program Files (x86)\Common Files\Adobe\OOBE directory and rename it to OOBE_OLD
Download and reinstall the Creative Cloud Application from https://creative.adobe.com/products/creative-cloud.
You can also consult : http://helpx.adobe.com/creative-cloud/help/install-apps.html
Hope it helps your issue.
Regards,
Rajshree -
My Creative Cloud won't recognise Apps I already have installed
My Creative Cloud won't recognise Apps I already have installed. I have since installed 1 more and this is the only one recognised and therefore updatable. I've tried logging out of my account and quitting Cloud then changing the opm.db file to opm.db.old in Library/Application Support/Adobe/OOBE and restarting but still the same. Any help much appreciated!
Hi Mat,
If your apps are already installed and you are just failing to update, kindly try to below mentioned steps.
Try to download and install updates manually from the below mentioned links.
All Adobe CC 2014 Updates: The Direct Download Links for Windows | ProDesignTools
All Adobe CC 2014 Updates: The Direct Download Links for Mac OS | ProDesignTools
Troubleshoot update issues | CS5, CS5.5, CS6
Thanks,
Atul Saini -
Have installed creative cloud, but while the apps read "up to date," they are not even installed and cannot be opened. Have uninstalled and reinstalled Creative Cloud/Adobe. Horribly frustrating. This is my second computer for installing creative cloud. Does that make a difference?
Hi Jakegosselin,
Please refer to the below article.
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
Thanks -
Using our Enterprise License key Design Standard, and Design Premium, Design Web, and Web Premium don't show up as applications we can package in Creative Cloud Packager. What apps replaces these in CC?
If your machine does not meet the tech specs for an application, the application will not be listed/offered in the manager. In this case Premiere Pro CC is a 64-bit application and your machine is 32-bit.
-
I have subscribed to the student package and I also received a confirmation SMS saying that the amount has been deducted. But when I sign in through creative cloud, it shows that I am still running on a trial version. Why is that?
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Mylenium -
I need to install dreamweaver. In Creative Cloud, it says "TRY" instead of "INSTALL". Why?
If you had purchased Creative Cloud subscription .
Then first of Sign out from Creative Cloud and Sign in using Email ID using which you had purchased subscription.
https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Let me know if you still get Try option
For Paid subscribes it will show Install button .
For trial subscribes it will show Try button. -
Creative Cloud is Stuck on the InDesign Install
I am running Creative Cloud. During the install of InDesign the CC app asked me to shut down a copy of Adobe Acrobat. I shut Acrobat down but Creative Cloud is stuck on the InDesign install. I shut down CC and restarted it but it is still stuck. Is there a way to stop the CC install of InDesign?
You could try restarting your computer
-
Acrobat Pro got deleted but on Cloud still shows its there. How can I reset the Cloud so I can reinstall?
CC desktop lists applications as "Up to Date" when they are not
-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html -
Creative Cloud says that lightroom 5 is installed but it is not on my computer, but I wish to
Adobe Creative Cloud says that lightroom 5 is installed but it is not on my computer, but I wish to use it. How can I install it??
I wouldn't think changing your password would have an impact but signing out of the Creative Cloud app and back in again might be something else to test. You might also try installing the trial version of Lightroom 5 and see if it appears in the list in the Creative Cloud app afterwards.
https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_lightroom -
I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??
WHAT download error?
A12... download & install error http://forums.adobe.com/thread/1289484
-more A12... discussion http://forums.adobe.com/thread/1045283?tstart=0
or
Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
Error 46 may be caused by Comodo internet security
-Comodo may kill install https://forums.adobe.com/thread/1460361
or
What is the exact error code that you see?
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
Maybe you are looking for
-
Verizon's new FiOS GigE Wireless N Router and High Speed Internet
So I got a deal in the mail to get an upgrade to [50/25] Mbps Internet (I currently have [15/5]...when I was reviewing it on line this message came up... Verizon will provide up to [50/25] Mbps Internet with a wired connection. If you use your Intern
-
Uploading ME21N(purchase order)
what can i use for this lsmw or session.i have two options.what r the fields so that i give preference and useful in the future.
-
How to fill a field in a page attribute structure
Hi We're trying to build a BSP Application (Pages with flow logic). One of the BSP Pages is a search for customer data, with search fields displayed dynamically. Now Im trying to fill the fields of structure "ls_partner", which is defined as a page a
-
Deleting some default Apps?
I want to delete some of the default Apps I never use to clean up and save space. Like Youtube, Stocks and maybe Appstore because that works better from the regular computer. Nowhere I can find if this is possible, and how???
-
Itunes no longer recognises my iphone or ipad. Both show they are connected to the computer but I'm unable to sync them. Tried troublesshooting and went in to all programs-accessories-msconfig etc but no joy.