Creative Cloud stopped working...on Windows 8
Creative Cloud has stopped working on my Windows 8 laptop. As of last week the CC app was working perfectly. Yesterday I opened the app and nothing appeared in the apps area. All I get is a CC app window and the options under the dropdown menu at the right are "Help", "Pin to Notification Area..." and "Quit". My membership expires in March so that's not the issue. I have uninstalled CC and reinstalled using today's download. NOTHING I have tried from other posts is working. UGH!
Hi, kerry229.
Here are a couple helpful troubleshooting articles that I would recommend when experiencing issues with iTunes becoming unresponsive or unexpectedly closing.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
Cheers,
Jason H.
Similar Messages
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Desktop creative cloud stopped working.
As of today, my desktop creative cloud stopped working. could not find icon on desktop. any ideas
conaway designUninstall CC desktop from Control Panel.
Please navigate to C/Program Files(X86)/Common Files/ Adobe/OOBE and rename it to OOBE.old.
Run the cleaner tool and try installing again: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
Regards,
Romit Sinha -
Check my billing information? It's all right so why will Creative Cloud stop working?
I keep getting a pop up everytime I open Photoshop or Illustrator or any other of my Creative Cloud applications that says I need to check my billing information because there is an issue with the last payment and that Creative Cloud will stop working if it is not addressed. Well I looked online and everything on the credit card information looks fine so then I clicked edit payment info and it says "Thanks! We received your payment." Well if you have then why does it still keep counting down the days until it shuts off? If everything on the credit card info looks fine why did the payment not go through?
Hi NinjaLeah2,
I did check the payment portal, Adobe could not obtain payment from your Bank, it was tried on December 3rd, 10th, 17th, 24th. of 2013.
Please contact with the bank to check the error, once that is done, do contact Adobe at http://adobe.ly/yxj0t6 to regularize the subscription after payment update.
Regards,
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Sign in, activation, or connection errors | CS5.5 and later
Mylenium -
I have accidentally cancel my memebership , payment is still made, but don't Have access creative cloud anymore
thank youSince this is an open forum, not Adobe support... you need to contact Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
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TimCarey72 wrote:
That's crazy Why support XP And not vista
Presumably because so many people still use XP.
That said, Photoshop CS6 will be the last version to support XP.
http://blogs.adobe.com/photoshopdotcom/2012/09/photoshop-and-windows-xp.html -
My laptop install of Creative Cloud stops working when Internet drops
how do I use this product without the Internet connectivity? I am about to spend two weeks in the middle of nowhere with no Internet connection and I need to be able to edit my photos and videos and need Creative Suite to actually work instead of prompting me to log in and not allow any of the tools to work. I need this thing to function properly without the Internet...ideas?
I received an email earlier, asking me to reinstall the application manager. I thought it was from support but apparently it was sent to many users. After that discussion and the reinstallation, I signed back in again with the reinstalled application manager. Jeff told me that he sees in the logs that I logged in again last night May 13th, 2013.
1) I am online now. I will reboot and see if the error returns. After I had logged in last night, the CC tools acted differently, like they did when I first installed them.
2) The message I received from the system was either a "disconnected from the Internet" or a request to log in with my Adobe user/email and password.
3) I am going to be offline for approximately 7, maybe 8 days. I'll be on a cruise ship in the middle of the caribbean and there is limited connectivity at .55 cents per minute so I'll only get online when absolutely necessary. And connections from the ship are closer to dial-up speeds than the broadband I am accustomed to here at home and at work.
4) the email address to which this is registered is [removed]
Thanks,
john -
Premier Pro downld from Creative Cloud Stopped Working - HELP!
I've been using it regularly with no issues and it was working fine today until suddenly it just crashed, then it was difficult to open but starting working again, then it seemed to work EXCEPT that the playback window was missing any preview and wouild not play back and the entire thing crashed when I tried rendering - it has since failed to open at all.
I looked in Computer Management unter Event Viewer//Windows Logs/Applications and found the following Application Error:
Faulting application name: Adobe Premiere Pro.exe, version: 7.2.2.33, time stamp: 0x532c3999
Faulting module name: GPUFoundation.dll, version: 7.2.2.33, time stamp: 0x532c367b
Exception code: 0xc0000005
What can I do to get this up and running again????Hi CharlieGirls411,
Thanks for posting Adobe forums.
Please provide following information :
What is the OS and version ?
What is the Graphics Card installed on the system ?
How much Ram do you have ?
Do you use any external Hard Drive ?
Are you using security software e.g. Norton, etc
Regards,
Sandeep -
After I purchased the creative cloud, I receive an error message when trying to use premier pro cc 2014. It states "Adobe Premiere Pro 2014.2 has stopped working. A problem has caused it to stop working. Windows will close the program and notify you of a solution." When I used the trial I never received this message. Now after purchasing it I receive this error each time I open PP and am unable to use. it. Any ideas or support to fix this issue?
What does the detailed crash report say?
And have you updated your video card drivers from the GPU maker's website? (most crashes on launch are due to bugs in out of date video card drivers) -
Installing Creative Cloud applications from shared windows folder.
Hello.
I got new laptop for work use and I am installing creative cloud on it. However laptop ain't that fast and I am wondering that would it be possible to install creative cloud applications from shared windows folder, since I have downloaded and installed all creative cloud applications on my desktop machine already and laptop is intented for working while not at home.rpr
This would increase installing speed since all those needed files would be available from Local Area Network, which is faster and my broadband and it also would allow hard drive to focus on installing files instead of current simulataneous reading and writing to same hard drive.Hello.
I got new laptop for work use and I am installing creative cloud on it. However laptop ain't that fast and I am wondering that would it be possible to install creative cloud applications from shared windows folder, since I have downloaded and installed all creative cloud applications on my desktop machine already and laptop is intented for working while not at home.rpr
This would increase installing speed since all those needed files would be available from Local Area Network, which is faster and my broadband and it also would allow hard drive to focus on installing files instead of current simulataneous reading and writing to same hard drive. -
Creative Cloud stops after 10 sec
Hi,
I like to update Lightroom and Photoshop, so I start Creative Cloud and after ± 10 seconds Creative Cloud stops without any message whatsoever.
So I tried to uninstall Creative Cloud, but the uninstaller progress bar is standing still even after 30 minutes. The process manager showed the uninstaller was hanging
So I repaired the filesystem permissions, an still the uninstaller was hanging
So I ran the CC Cleaner Tool only for Creative Cloud removal
After that I reinstalled a fresh Application Manager, which downloaded and installed the new Creative Cloud
But the problem is still not solved and Creative Cloud still shuts down (crashes) after ± 10 seconds.
Please what can I do? during my trial perod I had no problem whatsoever, but sinds I start paying this is happening.
Specs:
Creative Cloud subsription
MAC OSX 10.9.4The install of prem. Pro,,,it did install but no desktop icon and none of the icons in cloud work..I was able to go into C drive then into the prem.pro folder,found the icon for the application and that opened the program..It ran ok..I have found no way to reinstall anything from cloud without first removing said program.Thats what I am doing now,uninstalling prem.pro and cloud in hopes of a clean install will fix the issues.Not going to hold my breath tho as I really don't think they have fixed the bug yet.
On the plus side LightRoom did install with a working icon.
PS cc 2014 did not put out a startup icon but as with prem.pro was able to open by going into the file folder.
I am running Win8 64 bit with a 6 core cpu
Modern Tech.....Isn't great when it works...But when it doesn't...Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr LOL
Will post the results of reinstall.
Note....CLOUD STILL claims Pre Pro is there..Guess will have to remove cloud also and reload it before I can get anywhere. grrrrrrrrrrrrrrrr -
How can I bring in 2 photos to use in Creative Cloud to work on? I would like one as a background and the other I would like to cut something out and put it in the background picture. Help Please!
Creative Cloud is not a program, it is a marketing and delivery process
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
So... what is the name of the program you are using? -
When you run the Adobe Creative Cloud opens a blank window, without authorization...
When you run the Adobe Creative Cloud opens a blank window, without authorization, without a list of programs, just empty, as in the screenshot
Hi Vetal1000 ,
Welcome to Adobe Forums
You can use the below mentioned links for solution -
http://forums.adobe.com/message/5509684
or
http://forums.adobe.com/thread/1251577
Let us know if that helps !
Thanks
Garima -
I can't open my Itunes program in my laptop computer with windows 8. the message is "Itunes has stopped working. A problem causess the program to stop working properly. windows will close the program and notify you if a solution is available". I reboot the machine, Uninstall and re install the Itune program, stilll the same message pops up.
The first thing to try is System Restore to take you back to a point in time when it did work. If that is not successful, create a new user on the computer. log in with that and see if ID will start. This will tell us if the problem is in the system/program or the user account.
If it works in a new user account, see Replace Your Preferences and in addition to replacing the prefs, empty the InDesign Recovery folder that will be in the same location and the InDesign SavedData file. -
for a few weeks i have not been able to access the itunes store from the itunes on my laptop. every time i click on it it tells me it cannot access the store...not sure why. and says this: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is available.
I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony
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