Creative cloud student purchase problem

who do i contact when im expecting an email for a studen creative cloud purchase that never is sent?

I clicked that link (Win7 IE-11) and get a page to enter information
Some download & install troubleshooting links
-Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-Mac 10.9.3 and CS6 https://forums.adobe.com/thread/1480238
-Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0

Similar Messages

Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition

Hi.
I had PhotoShop CS6 trial, which expired.
I have purchased Creative Cloud student edition, I receive a message that my PhotoShop trial has expired.
I am prompted to purchase the product to extend it, or type in the product's serial number
(I never received a serial number.)
I paid for Creative Cloud and have an order number, I should not be having this issue.
I have uninstalled and reinstalled PhotoShop CS6 multiple times, I also use DreamWeaver and am fearful that I will encounter the same issue. How can I use the Photoshop CS6 after I have paid for it?
Curonda in Milwaukee, WI.

Hi.
The trial expired 2 weeks ago - Monday.
I purchased the Cloud Yesterday, also 2 weeks ago Monday 10/15/2012.
I purchased it twice thinking 1 purchase did not complete.
I still will need to request a refund for 1, I've been too busy between, work, school, and kid. I'm at work now.
Miss Curonda
...Remember, happiness is not a mood its a decision.
Date: Thu, 25 Oct 2012 05:59:51 -0600
From: [email protected]
To: [email protected]
Subject: Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition
Re: Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition created by Nikhil Bisne in Trial Download & Install FAQ - View the full discussion
Curonda,
Can you let us know the date when your trial expired and when you bought the Creative Cloud Subscription?
Thanks
Nikhil
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4799512#4799512
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4799512#4799512
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4799512#4799512. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Trial Download & Install FAQ by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

I've already purchased creative cloud student membership. Where do I send verification?

I received an e-mail saying that I need to submit proof of student status within 7 days to verify my eligibility for creative cloud student membership, otherwise my membership will be cancelled. I purchased creative cloud at the beginning of October and have been using it since then. I believe that I showed proof of eligibility via my student e-mail address back when I purchased it. There is no information in the e-mail regarding where or how I submit this information. All it tells me is what is acceptable for verification (including student e-mail address). Basically all I need to know is where I submit this information so that I can keep my membership.

ID Proof http://www.adobe.com/store/au_edu/academic_id.html

I have a Creative Cloud License for "Creative Cloud Student and Teacher Edition". Can my daughter use an App on a separate computer? If not, can I purchase a second license? Thank you.

I have a Creative Cloud License for "Creative Cloud Student and Teacher Edition". Can my daughter use an App on a separate computer?
If not, can I purchase a second license?
Thank you.

The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
Licenses and terms of use | Adobe
You may also not purchase an Education version for someone, they must do that for themself... if they qualify
Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html
I do not know how it is done, but you MAY be able to buy her a regular subscription and pay with your credit card... just not the Education version that has strict requirements

If I purchase the creative cloud student membership, will Lightroom Mobile be included?

If I purchase the creative cloud student membership, will Lightroom Mobile be included? Or will I have to purchase the Photography Package as well? Thank!

I don't think so. You need to get Creative Cloud in Mexico.

Can I get product key for older versions of Illustrator with Creative Cloud Student and Teacher edition

I have purchased the Creative Cloud Student and Teacher edition and I now need to install illustrator on Windows Vista. All the new versions are not available for Vista. I have managed to find older versions for download but it is asking me for a product key. Is it possible to get the product keys for older version with Creative Cloud Student and Teacher edition?

You cannot purchase older versions of Adobe software thru Adobe. If you have a full subscription you can acquire the CS6 version thru that. I have had CS6 running on a Vista system for years without problems.
Download previous versions of Adobe Creative applications -
http://helpx.adobe.com/creative-cloud/kb/download-previous-versions-creative-applications. html

Submitting academic proof for Adobe Creative Cloud Student and Teacher Edition

I was contacted to validate my academic status for a Creative Cloud Student and Teacher Edition I purchased via adobe.com on May 14, 2014. The Education FAQ page (http://helpx.adobe.com/x-productkb/policy-pricing /education-faq.html) states:
"Submit your proof of eligibility when you place your order. If you have a pending order, go to My Orders in your Adobe account, and click Submit Proof."
However, when I go to My Orders page, there is no link saying "Submit Proof". I do have my proof readily available, but I am not sure how else I can submit it.
I was told my subscription would be canceled in if I could not prove my academic status within 14 days (it was sent on July 2nd), and am still awaiting a response from Adobe Customer Support. So any help would be greatly appreciated.

Thank you! This page helped.
I also read through another thread (Where to submit proof? No submit proof button) that provided a link where I could send proof.

If I bought the creative cloud student edition today can I exchange it for something else?

Please read
To clarify, I bought the Creative Cloud student edition today cause I needed illistrator for a class asap and there were also some other programs I wanted and I couldnt afford to buy them all seperatly. Thats why I bought creative cloud but then a couple hours later I find that the CS6 production premium student edition has all the programs I initially wanted. After crunching some numbers I relized that I should of bought that instead of the creative cloud because I would of ended up paying a lot more for contiuous years of using it where as if I get the Cs6 production premium then I could save myself alot of money which I dont really have alot of already. So I guess what im asking is can I cancel my subscription that I just bought today and get the CS6 production premium stedent edition without haveing to pay the 50%? or what is the best way for me to go about this where I lose the least amount of money? I have looked through the help forums and tried my best to find the answers or help I need but couldn't. I dont mean to waste anyone time with my sob story but any help would be appreciated

From the Adobe Website:
If you purchase a Creative Cloud membership directly from Adobe, you can return it within the first 30 days of purchase and get a full refund by calling your regional Adobe customer service center. The return process can differ for various countries or regions. Learn more about returning products in North America or Europe and Asia/Pacific. If you purchase a Creative Cloud membership from a retailer and have not redeemed your membership within the first 30 days of purchase, you can return it to the retailer for a full refund. If you have redeemed your membership within the first 30 days, you must call Adobe Customer Service for your refund.

How can i activate CS6 Creative Cloud Student and Teacher Edition

After installation of my purchased Creative Cloud Student and Teacher Edition, Trial-dialog pops up an advise me i have 30 days more of use. Help me!

Sign in or activation errors
Mylenium

I use a Macbook Air. I should have selected ''remind me later'' but accepted the terms and conditions. Now I can't activate my Creative Cloud Student package. Could Adobe re-activate my Install code? It says i already used it.

I use a Macbook Air. I should have selected ''remind me later'' but accepted the terms and conditions. Now I can't activate my Creative Cloud Student package. Could Adobe re-activate my Install code? It says i already used it.

Linemijnv19982937 I am sorry that you are facing problems activating your membership. Do you receive any specific error messages? For information regarding the activation process please see Activation & deactivation help - http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.

Creative Cloud Student and Teacher Limitations

Hello,
After trying to figure out the differences between CC Student/Teacher and the regular paid license I thought it would be helpful to document what I have learned so that other people would not have to go through customer service (which I had a pretty painful experience).
Anyways what I found out was that as a CC Student/Teacher you don't have access to assets in the Creative Cloud Desktop Market. Also you are limited to using free fonts from Typekit and lastly you are given 2GB of free storage (as opposed to 20GB of storage as a paid $9.99/month member). It seems like while the CC Student and Teacher license gives you access to the applications it is limited in terms of actual Creative Cloud features.
If anyone else has more information regarding the differences or limitations of Creative Cloud Student and Teacher please feel free to add below!

Ah I don't think I clarified my post exactly. I am talking about Student and Teacher licenses that are provided through Institutional contracts. Not the one that Students and Teachers can buy. I now realize that the license that I currently have is named the same as something that one can purchase. I think there is a bit of branding/naming issue.

Having trouble to join the Creative Cloud Student Plan

I've been trying to join the Creative Cloud student plan, but after i provide all my personal information like address, college name, credit card etc and confirm that i want to join it, the website shows an error message and tells me to try again. How should i proceed?

John, the error message was basically:
"There was a problem processing your request, please contact our Customer Service team on the number 0800 8921704 for assistance." (translated)
''Houve um problema ao processar o seu pedido, entre em contato com nossa equipe de Atendimento ao cliente no número 0800 8921704 para obter assistência.'' (original in portuguese)

Is the german version of the Creative Cloud Student free for commercial use for students?

Is the german version of the Creative Cloud Student and Teacher Edition as listet at http://www.adobe.com/de/products/creativecloud/buying-guide-education.edu.htm free for commercial use for students?l

Refer to the EULA. Generally using it for commercial work is not a problem, but depending on where you live in the world, some extra rules may apply.
Mylenium

CREATIVE CLOUD STUDENT SUSCRIPTION

I HAVE A CREATIVE CLOUD STUDENT SUSCRIPTION BUT IT DOESN'T APPEAR IN MY ADOBE SUSCRIPTIONS WHEN I LOG IN IN ADOBE'S WEB PAGE ... IS IT NORMAL? MY ADOBE ID IS [removed email address]
Detalles del pedido
Número de pedido: 25553882824
Fecha del pedido: 4 de marzo de 2014
Dirección del vendedor
Digital River International S.A.R.L.
98 Boulevard du Prince
L-1724 Luxemburgo (Luxemburgo)

Hi moninchi28,
Welcome to Adobe Forum,
Yes, this is normal as the order that you have is placed using different interface as you are in South America, we are using different mode of recording the transaction & purchase for South America.
Please let me know if you have further issue.
Regards,
Rajshree

How do I change from an Online Creative Cloud Student and Teacher edition (one-year) to Adobe Creative Cloud for ETLA

I received a redemption code for Adobe Creative Cloud for ETLA from my school and signed up with the redemption code but now it is saying that I only have Online Creative Cloud Student and Teacher edition (one-year). What can I do to change it to the Adobe Creative Cloud for ETLA that I need for my college courses.

I do not understand your issue, ETLA is just a educational form of CC, you have redeemed CC using redemption code on Jan 20, 2015, it valid for an year.
Are you talking about how to use it offline as desktop app, then you can use the CC without internet for up-to 90 days, you need to log in once in 90 days to keep the CC active.
Hope this answers your question.
Regards
Rajshree

Creative cloud student purchase problem

Similar Messages

Maybe you are looking for