Creative cloud subscription has cancelled??

My adobe subscription randomly stopped working. I was signed up to a one year contract & now I am aparently not subscribed at all & I have to use the trial versions? What happened there? Do I need to re enter my credit card number or something??

See if this tech note helps. You need to download a new version of Adobe Application Manager.
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

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My Creative Cloud subscription has expired, and I assigned the monthly payment, but I can not open any progam creative cloud, I need help how to solve this problem

my Creative Cloud subscription has expired, and I assigned the monthly payment, but I can not open any progam creative cloud, I need help how to solve this problem

Carlos-
Start by signing out and back in to see if it will see the subscription:
How to sign in and sign out of creative cloud (activate/deactivate)
If the apps are installed fine and close after launch see this link:
CC applications close immediately after launch
If the problem is something different, please let us know the error you see or what is happening on the screen so we can advise you on a solution
Pattie

My creative cloud subscription has been taken over by somebody else

I've been in customer service purgatory. Am feeling desperate so came here for help. My case # is 209864626.
In October I purchased the Adobe Creative Cloud for $19.99 a month (using the educational discount). Shortly after that, my computer broke, and I did not have the opportunity to use the software, until now, when I have a new computer. When I log in to my account, using the email I always use, I do not see the Creative Cloud and I am unable to use any of its features. I am, however, being charged for it.
In my speaking with customer service, I've been told that there is another email associated with my credit card. I don't know how this could be, and can only assume there has been some fraud or hacking - whether on your side or mine, I don't know. But since I don't know what email is now associated with the account (and how would I, since it's not mine?), so far customer service seems to be unable to help.
What I do know is that if I am paying for a monthly service, I ought to have access to it. I know that I have not yet used any of the features of the creative cloud - if somebody else has, then they are not authorized and are accessing it fraudulently.
I would like to be able to log in to my account (or get a new account) that is signed up to my credit card (that I have already been paying) and use this service. The only suggestion that I've been given by customer service is to cancel the current subscription on my credit card and start a new one. But the creative cloud is no longer offered at the price of $19.99, so if this is the only solution, I would like some assistance in signing up a new account at the previous price.
I'm really hoping you can assist. Thanks in advance for looking into this for me.

Hi Beccabakkerwells,
It looked like you had an issue with your email being incorrect but it was changed and the issue resolved. Is the issue solved now?
-Dave

Creative Cloud subscription has ceased with 5+ months remaining in agreement

I signed up for Creative Cloud in June 2012 at the introductory price of $30/month, with a one-year commitment. This week, all of my creative cloud apps have failed to authenticate and my serial number as listed under my Creative Cloud account in my Adobe profile is rejected ("The serial number you entered is invalid"). The authenticator app tells me that my "trial has expired" and I can sign up for Creative Cloud for $50/month.
Is this some sort of crude effort to get us all to pay an extra $20/month if we signed up early as CS5 upgraders? This is infuriating. I need Photoshop and After Effects right now, not after Adobe Customer service opens up tomorrow morning in India.

Sign in or activation errors
For anything else you will have to contact support directly indeed.
Mylenium

Master collection install after creative cloud membership has been cancelled

Hi, - appreciate any advice you can give me - thanks
Some time ago I purchased Master Collection CS6 then later I joined creative cloud but then cancelled my subscription later on - now I am wanting to use my purchased master collection software again. When I cancelled my creative cloud subsciption I uninstalled the creative cloud software, then later installed the master collection software from a download link provided in my account. After installing master collection it accepts my serial number without any problems but when I open a master collection application such as photoshop a window pops up telling me to renew my subsciption - but my subscription has already been cancelled, so I am unable to use any of my master collection applications. Is there any way I can get my master collection software to work, without being advised to renew my subscription - thanks for any help you can give me - much appreciated - cheers Amanda

I too have a CS6 master collection license and after syncing some settings with a CC subscription for a company I work for all my CS6 licenses ask me to license the software or start a trial. I feel really let down because Adobe already caused a 2 month down time for me in the past trying to figure out that Windows Sleep was the cause of a nagging registration screen constantly. The copy protection placed on the CS6 suite was horrendous I would have rather had credit toward CC after all the trouble I've had with the nagging trial screens in CS6 Master Collection.
What can be done to fix this nag screen, currently I have to enter in my license every time I open a tool.

How to cancel a Creative Cloud subscription?

Hi, I received an email saying that my Adobe Creative Cloud subscription would be automatically renewed but I want to end the subscription - finding out how to do this is impossible! I've been through the FAQs and support but it's sending me around in circles.
How do I stop my account automatically renewing?

Hi, my account is currently saying Creative Cloud Free Membership, 30-day free trial. I assume this is because it has been renewed for another year. However, there is no "cancel account" button and contacting customer care has sent me here - with no other options.
I don't want to pay for a subscription I'm not intending to use, so would appreciate if it was cancelled - in fact, I didn't want to renew it in the first place so am a bit annoyed there is such a long process to get to this point.

Need help to cancel by Creative Cloud Subscription and Live Chat does not work

I need to cancel by Creative Cloud Subscription and Live Chat does not work for me. The the chat only sent me :You are not currently connected to a chat representative. When a representative was online and I can't send my message out.

Hi Joshua_U,
I would request you to to perform the steps of cancellation mention in these links
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html.
In case you are still unable to complete it, please inbox me your order number.
Note-( Any Creative Cloud whose date of purchase is more than 30 days attracts a penalty except if you are opting to exchange it with different type of CC subscription, the order number of the exchange CC is required to fore go the penalty if applicable)
Regards,
Rajshree

Trial period has expired for legit CS6 Creative Cloud subscription??

Last night Adobe Application Manager upgraded itself. All well and good. It showed correctly what CS6 apps I had downloaded and installed previously.
I am a CS6 Creative Cloud subscriber with nine months to go.
Subsequently when I tried to start Dreamweaver or for that matter any other creative CS6 application, like Photoshop - I get the following error:
Your trial period has expired!
I have been using all installed Creative Cloude appd for the last 3-4 months with no problems! Why this now??
StellaC

The creative cloud subscription is fine but the whole 'license expired' license this software, you have 5 days left of your trial or 'please enter your serial number' (what serial number for the cloud ??) that seems to pop up at alarming rate on both of my machines.
As soon as I re-log on with my adobe id (which never seems to be logged in however many times I log in and say 'remember') it then 'activates' my subscription .. but never remembers by the afternoon!
The whole thing is just not very slick. It is not very impressive that every two or three days I have to keep re-activating etc the subscription to the cloud, sometimes it takes quite a few run arounds with the logon before it finally says ... 'yes, you are activated / subscribed etc or whatever'.
Surely with creative cloud, perhaps the applications could be re-written to realize that there is a creative cloud and that the person using the app is not requiring to buy the product or stop using the trial etc. I wonder is this happening all the time for all the users of the cloud ??
I can understand the cloud / Adobe need to check that the person is running a legit version but it is not going to leave a good impression with all the users if dialogs pop up all the time with odd messages saying about trial versions or 4 days left of your trial.
Just a simple dialog ... if a cloud member, 'please connect to the web to check activation etc'... and then allow the user to continue with the product.

Monthly Creative Cloud subscription payment has nearly doubled without notice

I have had a Creative Cloud subscription since it was introduced. Since November, the monthly payment has nearly DOUBLED. Why is this, and why wasn't I notified before this happened? I don't use all of the software, and cannot justify a nearly 100% increase in payment for the service.

This is an open forum, not Adobe support... Adobe support may be able to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Cancellation of my Creative Cloud Subscription

Hello
I'd like to cancel my creative cloud subscription.
Adobe ID
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
Many thanks
Thomas

Cancel the Cloud http://forums.adobe.com/thread/1439535?tstart=0 may help

What happens if you cancel a creative cloud subscription but are still getting charged?

Last month we requested to cancel our original adobe creative cloud subscription (had 3 seats) and move these 3 seats to a new company creative cloud subscription.
We contacted customer support and explained that we wanted this subscription cancelled. They said via chat that it was cancelled but we have seen automatic invoices stating a payment for September had gone through on our credit card to pay for the original creative cloud subscription.
How do we go about cancelling this original subscription all together so this doesn't happen?

The last charge was on September 9th 2014 for order # AD002776386NZ, Please confirm the date of cancellation requested via private messaging, I can follow up the case.
Please respond to private message sent to you.
Regards
Rajshree

Cancel fee for Creative Cloud Subscription

I want to purchase the Creative Cloud subscription for my current iMac but have plans to purchase a new computer in about 7-8 months. What would the fee be for canceling my subscription and going Creative Cloud on my next computer?

You can use the one annual subscriptioin on two computers.
From the Adobe Creative Cloud FAQ here http://www.adobe.com/products/creativecloud/faq.html:
On how many computers can I install the software I download from Creative Cloud?
You can install the desktop applications available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information.

Photoshop CS6 installation failing with Creative Cloud Subscription

I have a Creative Cloud subscription and I am having trouble installing Photoshop CS6 with the Adobe Application Manager. The application will download but when installing it gives me an Installation Failed error with the message "The download appears corrupted. Press Cancel, wait a few minutes and try again (-60)"
I am using a Macbook Pro 17" i7 8GB with Mac OSX 10.7.3.
When I look at the DLM_Native.log file using the Console I get a whole bunch of errors like the following.
[ERROR] | 7B2C1C2F-AC72-4B17-9D58-C9BC80BC9A07 | | | | | | Checksum validation failed for segment 510
[WARN] | 7B2C1C2F-AC72-4B17-9D58-C9BC80BC9A07 | | | | | | Some Error has come during download operation with Error type - -60, and Error Code - 417
I have about 60GB of free hard drive space, so I know I am not running out of space for installation.
I do not see an alternative way of downloading other than the Adobe Application Manager. If I go to my orders page on Adobe.com and click download for Photoshop CS6 it just opens the Application Manager and begins downloading from there.
I have downloaded and installed Illustrator and Flash Professional using the Application Manager without issue.

Thanks for the quick response Jeff. I wonder if there's something else going on. All the other apps (Illustrator, InDesign, Dreamweaver et al) downloaded and installed to the same location (Applications folder) no problem using the application manager. When I tried to use the download manager to download Photoshop separately, the download destination was set to the desktop, while logged in with administrator privileges. The .dmg downloaded without any apparent problems but generated a checksum error warning when I tried to expand it. I tried several times, had antivirus and Little Snitch turned off, tried again after restarting etc. to no avail.
Interestingly, my colleague experienced the exact same problems on his (Mac) system, which is running same OS.
I got around all this by downloading Photoshop from the CS6 direct download page using the link you provided, for which many thanks.

Single-app vs creative cloud subscription

I subscribe to Dreamweaver CS 5.5, but want to change to Creative cloud subscription. My single-app subsc. has 3 months left of its one year subsc. time. How du I do this painless???

You should contact Adobe Customer Service, they will help you cancel your Dreamweaver subscription and migrate to CCM. You might qualify for the introductory promo rate but would need to do the migration before August 31, 2012.
per the Creative Cloud FAQ
I am an existing Creative Suite 5.5 subscriber. What will happen to my account when CS6 becomes commercially available? Do I need to cancel my existing subscription if I upgrade to a Creative Cloud membership?
If you are an existing CS suite edition or Photoshop Extended subscription customer, your subscription will automatically be migrated to a Creative Cloud membership with the same plan type:
One-year subscribers will transition to a one-year Creative Cloud membership at the promotional rate of US$29.99/month. This price is valid through your existing contractual period. No action is required on your part.
Month-to-month subscribers will transition to a month-to-month Creative Cloud membership at the current monthly rate. If you wish to change your plan type or upgrade to a one-year Creative Cloud membership at the promotional price, contact Adobe Customer Service.
If you are an existing CS5.5 subscriber to an individual product other than Photoshop Extended, you will maintain your existing plan type at the current CS6 subscription rate. You are also eligible to upgrade to a one-year Creative Cloud membership at the promotional rate of US$29.99/month; if you wish to do so, you will need to cancel your existing subscription and purchase a one-year Creative Cloud membership by August 31, 2012. Contact Adobe Customer Service.
-Dave

Expiring creative cloud subscription

My creative cloud subscription was originally for Photoshop CS6 only. I took advantage of the Black Friday offer of Photoshop and Lightroom for the same $9.95. I called Adobe and although there initially was confusion about how it all worked (I had already purchased Lightroom 5) they advised that they would cancel my account and initiate another. This was about Nov 21. Now I am receiving emails that my account has expired. I assume that this is in reference to the cancelled account but I really need confirmation that when this transitioned membership from paid to free expires, my paid membership on the new account will kick in and I will have uninterupted service?

Hi sszuter,
Welcome to Adobe Forum,
Yes you were provided CC at Adobe MAX 2013, regarding the extension, I have messaged you privately, please check.
Do feel free to inquire in future.
Regards,
Rajshree

Creative cloud subscription has cancelled??

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