Creative Cloud subscription help?

I've found it impossible to contact Adobe via phone, so if anyone can help with this it would be fantastic!
I'm using DPS and Edge software at the moment and I'm thinking of subscribing to Creative Cloud. I'm currently on a DPS Pro subscription but I'm not using it in full so It makes sense for me to use the Single Edition available through CC. I've some questions that I've not been able to find answers for online.
• How much storage space do I get for uploading my DPS work if I'm using Single Edition via CC and can I buy more if needed?
• Can I still share my DPS files via email with the Single Edition version on CC?
• Can I upgrade to the full CC at the reduced upgrade cost from CS5.5 Design Standard. Would I be tied in for more than the initial year with this?
• Will my files that are in the cloud via DPS need to be re-created once I cancel my DPS subscription and move to CCM?
Thanks
Ross

Hi Magnus,
I'm sorry that you ran into trouble with this! Would you post a screenshot of the screen you see in the Creative Cloud application? Font sync is available to all Typekit and Creative Cloud users now, so you shouldn't be seeing a "coming soon" message any longer.
Please also check which version of the Creative Cloud software that you have installed. The version number is listed under Preferences > Account:
If you don't wish to post the screenshots in the forum, you may also email Typekit Support directly at [email protected]
Thank you,
-- liz

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Can't Activate my Creative Cloud Subscription -- SERIOUS HELP NEEDED!!!

For the past 3 weeks, I've been trying to activate my Creative Cloud subscription (placed my Creative Cloud order on 12/29/12). Like others, it appears that I’m trapped in perpetual "trial mode" status. When I try to activate my subscription -- I click the “register product” button…sign into my Adobe ID account…and receive a prompt to enter a serial number. Every time. I’ve litterally read every post/link/tutorial/troubleshooting selfhelp in this forum and on the Adobe FAQ pages - with great attention, might I add - but nothing seems to work.
I've spent hours upon hours on the phone/live chat w/ Adobe reps trying to resolve this issue. I've opened no less than 10 support cases. EVERY SINGLE TIME that I try to activate my Creative Cloud membership, an Adobe rep feeds me the "I'll be sure to escalate this issue to the next level of support" line. Likewise, Adobe support reps stated numerous times, that personnel from Adobe would contact me within 24 hours of my call to resolve the issue. However, they’ve yet to follow through with this claim. (Surprise)
Adobe should be ashamed by the egregious performance of their "technical support team.” If Adobe won't fix the software, which they've already charged me for, then they've left me w/ little choice but to cancel my order before the initial 30 day period is up. Enough is enough.
With that being said, Adobe, the following describes this dismal experience:
I bought a subscription of Creative Cloud on 12/29/12 (somehow I ended up w/ the Multi Language edition of Creative Cloud- yes I've fiddled w/ the language settings in the app manager. Doesn't work.)
I received an order verification email from Adobe for my purchase, however, the order was never listed under the "my recent order" section of my Adobe ID
Despite telling Adobe support that I only had one Adobe ID, they insisted that my order was showing up in their system, of which, was accessible by logging into my alternative Adobe ID (this didn’t exist because I only have one Adobe ID).
Eventually, Adobe determined that a system error occurred on their side while processing the transaction, and fixed this initial issue.
After this was resolved, I was able to login to my Adobe ID account and actually see my Creative Cloud membership order when viewing “my recent transactions.”
After all of that, I'm facing my 2nd major issue w/ this program: the inability to activate my subscription. As previously stated, I've tried everything to fix this issue. I'm thinking that the initial problem w/ placing the order resulted in defective software. Also, I’m not sure if this info is relevant, but I purchased the multiple language edition of Creative Cloud (somehow). I live in the US, speak English, and am running OS X 10.8.2.
Someone from Adobe, please look into this issue and help me. I’ll be glad to provide any other relevant info that you may need.

Had the exact same problem, just got it fixed. The solution is quite fast. Navigate to the hosts file. On a pc it's in C:\Windows\System32\drivers\etc folder, locate the file named 'Hosts' inside the etc folder. Open it with notepad. Delete everything underneath
" # Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host 127.0.0.1 localhost"
Save. Open the application manager again, click "License this product" and sign in. It should work, now.

My Creative Cloud subscription has expired, and I assigned the monthly payment, but I can not open any progam creative cloud, I need help how to solve this problem

my Creative Cloud subscription has expired, and I assigned the monthly payment, but I can not open any progam creative cloud, I need help how to solve this problem

Carlos-
Start by signing out and back in to see if it will see the subscription:
How to sign in and sign out of creative cloud (activate/deactivate)
If the apps are installed fine and close after launch see this link:
CC applications close immediately after launch
If the problem is something different, please let us know the error you see or what is happening on the screen so we can advise you on a solution
Pattie

Need help to cancel by Creative Cloud Subscription and Live Chat does not work

I need to cancel by Creative Cloud Subscription and Live Chat does not work for me. The the chat only sent me :You are not currently connected to a chat representative. When a representative was online and I can't send my message out.

Hi Joshua_U,
I would request you to to perform the steps of cancellation mention in these links
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html.
In case you are still unable to complete it, please inbox me your order number.
Note-( Any Creative Cloud whose date of purchase is more than 30 days attracts a penalty except if you are opting to exchange it with different type of CC subscription, the order number of the exchange CC is required to fore go the penalty if applicable)
Regards,
Rajshree

How many PCs can I use with one Creative Cloud subscription?

How many PCs can I use with one Creative Cloud subscription? For example I currently use Lightroom on a home PC with 2 large screens, but use a laptop or iPad when travelling. Does one monthly subscription cover all 3 or do I need 3 separate subscriptions ?

You are welcome!
P.S. when using the adobe forums, please mark helpful/correct responses of Staff or helper, if there are any.

Creative Cloud subscription disapeared

Creative Cloud stopped working when I went on vacation from Bermuda to the USA on a cruiseship. Now it won't work back in Bermuda either and my account shows no record of ever paying for a subscription.
It lets me open the software in a trial version, which is strange because I already used up my trial time before subscribing for an education account (I work for a school in Canada).
I don't know if it has suddenly decided my country is Bermuda (I am Canadian and I live here part-time) and now doesn't want to let me use the product from here. Help is appreciated. Thanks!

Is the Adobe ID you are using to post here the same one you are using for your Creative Cloud subscription? The Adobe ID used to post here does not show your subscription or that you have accepted the terms of use by signing in at https://creative.adobe.com. Please email me at [email protected] to confirm about the Adobe ID and share a screen shot of where it shows you are being billed. We will work to resolve the issue.
Alternatively you can contact Customer Support to resolve:
Phone 800-833-6687, Monday-Friday, 5am-7pm PST
Live chat with an agent: http://tinyurl.com/8kquhso
As long as your Adobe ID and credit card have a US billing address then you will be fine using the service from Vietnam.

Creative Cloud subscription won't renew

On May 7th I renewed my Creative Cloud subscription and yet still have not been able to access any of the applications I had installed. I continue to get the "Renew Your Subscription" pop up but when I go to my account it says my renewal payment has been processed. I was able to download on my second computer first time apps.
Any help or suggestions?

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Creative Cloud Subscription Licensing

I already have a Creative Cloud Subscription, I need to add another license for a new employee. What are my options. Do I create another Creative Cloud account with an associated subscription or should I purchase the Adobe Cloud Team Ready offer and once Team Cloud becomes avaliable transion to Team Cloud. At the same time I have not read anything about how to transition a Creative Cloud Subscription to the Team Cloud. I am not sure if I see the added value at this time for doing things this way. The collaboration features are nice but there are other ways to do this and with a Adobe Cloud subscription at a lower price point, this may be the way to go. And in the distant future when Adobe Team Cloud becomes available and I can transition my Adobe Creative Cloud accounts there, why would I want to pay full price for the Team Ready features?
Am I totally mis understanding the literature that I am reading?
Thanks.

Hi Gabe_vi,
If its just for two subscriptions it might be better to just setup another individual subscription based on a different Adobe ID. If you wanted to get a qoute for the Team Ready offer it would be done through an authorized Adobe reseller.
This link can help someone find a reseller in NA
http://partners.adobe.com/resellerfinder/na/reseller.jsp?nav=all
Not sure if you read this over already but it has more info about Team Ready
http://www.adobe.com/products/creativesuite/companies.html
-Dave

Creative Cloud subscription and trial mode?

I have a creative cloud subscription for a year, but business catalyst seems to only offer me a "trial mode". I'd like to set up a website (actually, a subdomain off of a current website hosted somewhere else).
I was under the impression that we're given 5 of these sites with a creative cloud membership. Is this a wrong assumption?

Hi Filip,
All BC site are starting in trial mode. This is our way to allow "free hosting" during site development phase.
When you believe that your site is ready, just log into site Admin console, using "Manage" button from Creative Cloud and in the site admin you should use the "Push Site Live" button.
After that you will be able to redelegate your domain to BC : http://kb.worldsecuresystems.com/000/bc_6.html?bc-partner
At any time, if you need BC support with your site, please use the "Help & Support" button from your site admin to log a case or chat with support.
Best regards,
Aniela

Creative cloud subscription page in Chinese

Creative cloud subscription page in Chinese and not the same format as the eglish page or what the help pages are showing nor is there any of updating my information.
account is not working and there is no way to get through

Did you have an opportunity to License the Cloud software?
Nancy O.

Existing Business Catalyst Standard Partner & Creative Cloud Subscription

I am an existing Business Catalyst Partner (Standard Partner Plan) and thinking of purchasing a Creative Cloud Subscription. Can I access the 5 free web basic hosting packages via my existing Business Catalyst Membership? Or do I need to create a new Adobe ID?

Moved from the Creative Cloud to the Business Catalyst forum. They will be able to help you here.

Active creative cloud subscription but still showing trial?

Hello,
I currently have an active Creative Cloud subscription for Photoshop. I recently just wiped my PC (Windows 8.1 - custom build), and upon redownloading photoshop, it's asking for a serial number upon Photoshop launch when I use my log-in. I've followed all directions:
- Changing directions to English International
- Logging out/in
- Etc. (from the list of usual culprits)
... but nothing seems to be working. Any ideas?

Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
and
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

My creative cloud subscription is over, and I'm trying to open up Adobe Photoshop CS6 which I got from my Adobe Creative Suite 6 Design & Web Premium - Education Edition, but it keeps trying to validate my creative cloud when I know it's expired. What do

My creative cloud subscription is over, and I'm trying to open up Adobe Photoshop CS6 which I got from my Adobe Creative Suite 6 Design & Web Premium - Education Edition, but it keeps trying to validate my creative cloud when I know it's expired.
What do I do? Help ):

How do I prevent Creative Cloud from taking over my CS6 perpetual license?
https://forums.adobe.com/thread/1584746

My trial is about to expire despite the fact that I have a Creative Cloud subscription

Since installing the beta I get a message saying my trial is about to expire despite the fact that I have a Creative Cloud subscription. Also I have two Adobe IDs and despite trying to change the default it keeps switching back to the one that doesn't have the CC sub. Also in About Muse it says I am on v3.1 Build 8, is this correct?

Any help on this from Muse staff would be appreciated

I have a full Creative Cloud subscription. How do I add email hosting to my free website?

I have a full Creative Cloud subscription. How do I add email hosting to my free hosted website?

FIRST check with Adobe to find out if you may cancel what you have without a fee
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Then cancel what you have
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
And finally buy a new subscription
Cloud Plans https://creative.adobe.com/plans
-Special Photography Plan includes Photoshop & Lightroom & Bridge & Mobile Lightroom
-Special Photography Plan includes 2Gig of Cloud storage (not the 20Gig of the full plan)

Creative Cloud subscription help?

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