Creative Cloud Subscription now Trial?

Hi, I subscribed to Creative Cloud July 13 for $29,99 a month (1 yr).
Since today August 7 all apps are opening as TRIAL.
Why?
Thanks

See http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

Similar Messages

Creative Cloud subscription and trial mode?

I have a creative cloud subscription for a year, but business catalyst seems to only offer me a "trial mode". I'd like to set up a website (actually, a subdomain off of a current website hosted somewhere else).
I was under the impression that we're given 5 of these sites with a creative cloud membership. Is this a wrong assumption?

Hi Filip,
All BC site are starting in trial mode. This is our way to allow "free hosting" during site development phase.
When you believe that your site is ready, just log into site Admin console, using "Manage" button from Creative Cloud and in the site admin you should use the "Push Site Live" button.
After that you will be able to redelegate your domain to BC : http://kb.worldsecuresystems.com/000/bc_6.html?bc-partner
At any time, if you need BC support with your site, please use the "Help & Support" button from your site admin to log a case or chat with support.
Best regards,
Aniela

Creative Cloud subscription, "your trial has expired."

I have been a Creative Cloud subscriber for more than a year, yet each time I start up an application I am told, "your trial has expired." Each time for each application it seems I must "click license this software" and then go through the log in process before I go to work.
Why? This is really frustrating!

guywclinch wrote:
Eshant_Jinda,
The problem above came back for the past two months (seems like after the monthly renewal kicks in). I also keep getting a notification in my Windows Action Center that says, "Complete your Adobe ID profile and register your products." I've gone over my registration info comprehensively. I don't see any information missing.
Each time it is, I've got an idea. I want to turn it into something and I have to deal with this BS yet again. This may seem like minor irritation, but it speaks to me that Adobe doesn't value me as a customer.
I'l appreciate any help you can give. Thank you.
- Guy
guywclinch wrote:
Eshant_Jinda,
The problem above came back for the past two months (seems like after the monthly renewal kicks in). I also keep getting a notification in my Windows Action Center that says, "Complete your Adobe ID profile and register your products." I've gone over my registration info comprehensively. I don't see any information missing.
Each time it is, I've got an idea. I want to turn it into something and I have to deal with this BS yet again. This may seem like minor irritation, but it speaks to me that Adobe doesn't value me as a customer.
I'l appreciate any help you can give. Thank you.
- Guy
guywclinch wrote:
Eshant_Jinda,
The problem above came back for the past two months (seems like after the monthly renewal kicks in). I also keep getting a notification in my Windows Action Center that says, "Complete your Adobe ID profile and register your products." I've gone over my registration info comprehensively. I don't see any information missing.
Each time it is, I've got an idea. I want to turn it into something and I have to deal with this BS yet again. This may seem like minor irritation, but it speaks to me that Adobe doesn't value me as a customer.
I'l appreciate any help you can give. Thank you.
- Guy
guywclinch wrote:
Eshant_Jinda,
The problem above came back for the past two months (seems like after the monthly renewal kicks in). I also keep getting a notification in my Windows Action Center that says, "Complete your Adobe ID profile and register your products." I've gone over my registration info comprehensively. I don't see any information missing.
Each time it is, I've got an idea. I want to turn it into something and I have to deal with this BS yet again. This may seem like minor irritation, but it speaks to me that Adobe doesn't value me as a customer.
I'l appreciate any help you can give. Thank you.
- Guy
guywclinch wrote:
Eshant_Jinda,
The problem above came back for the past two months (seems like after the monthly renewal kicks in). I also keep getting a notification in my Windows Action Center that says, "Complete your Adobe ID profile and register your products." I've gone over my registration info comprehensively. I don't see any information missing.
Each time it is, I've got an idea. I want to turn it into something and I have to deal with this BS yet again. This may seem like minor irritation, but it speaks to me that Adobe doesn't value me as a customer.
I'l appreciate any help you can give. Thank you.
- Guy
And here we go again. Except today we are stuck in an endless loop as the validation screen keeps appearing for 20 seconds and then going away.

Re: Having trouble activating your Creative Cloud subscription in trial applications?

I get an "Internet connection required for subscriptions" error. And yes, I'm connected to the internet, but I am behind a pretty mean firewall. Product Updates can see my proxy and download, but Activation can't?

Our IT guy talked with an Adobe guy for a while, and they determined that the proper ports are open, but it's still not working. Here's another question from him:
it looks there communication needs to translate on port 80 to make to work behind the proxy .. can you check if they can do that or find alternate protocol that can transverse traffic on port 80 – because the web-proxies do not understand anything other than port 80 ..

When trying use any Creative Cloud product on opening an application it attempts to verify my subscription "Membership Expired". I click the button "Try Again" and it says "Thank you, your Creative Cloud is now active. Click Continue to use your product."

When trying use any Creative Cloud product on opening an application it attempts to verify my subscription "Membership Expired". I click the button "Try Again" and it says "Thank you, your Creative Cloud is now active. Click Continue to use your product." Clicking continue takes me back to the Member Expired prompt. My account and subscription are both active and current.

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Trial period has expired for legit CS6 Creative Cloud subscription??

Last night Adobe Application Manager upgraded itself. All well and good. It showed correctly what CS6 apps I had downloaded and installed previously.
I am a CS6 Creative Cloud subscriber with nine months to go.
Subsequently when I tried to start Dreamweaver or for that matter any other creative CS6 application, like Photoshop - I get the following error:
Your trial period has expired!
I have been using all installed Creative Cloude appd for the last 3-4 months with no problems! Why this now??
StellaC

The creative cloud subscription is fine but the whole 'license expired' license this software, you have 5 days left of your trial or 'please enter your serial number' (what serial number for the cloud ??) that seems to pop up at alarming rate on both of my machines.
As soon as I re-log on with my adobe id (which never seems to be logged in however many times I log in and say 'remember') it then 'activates' my subscription .. but never remembers by the afternoon!
The whole thing is just not very slick. It is not very impressive that every two or three days I have to keep re-activating etc the subscription to the cloud, sometimes it takes quite a few run arounds with the logon before it finally says ... 'yes, you are activated / subscribed etc or whatever'.
Surely with creative cloud, perhaps the applications could be re-written to realize that there is a creative cloud and that the person using the app is not requiring to buy the product or stop using the trial etc. I wonder is this happening all the time for all the users of the cloud ??
I can understand the cloud / Adobe need to check that the person is running a legit version but it is not going to leave a good impression with all the users if dialogs pop up all the time with odd messages saying about trial versions or 4 days left of your trial.
Just a simple dialog ... if a cloud member, 'please connect to the web to check activation etc'... and then allow the user to continue with the product.

URGENT!!! CS6 programs keep saying "trial expired" even though I have a Creative Cloud subscription.

Hello,
My CS6 programs keep saying that the trial edition is expired, even though I payed for my Creative Cloud subscription.
I have a deadline tonight, and really REALLY need indesign to work!!!.
Please help me!!
I already tried the License Recoverer. Did not work, not even after a reboot and pressing 0...
Arteau / Kezumi

I'm having the SAME PROBLEM!!!
I know for a FACT that it is NOT something on my system because it ONLY happens with InDesign… ALL of the rest of the software from Creative Cloud works PERFECTLY.
I signed up for Adobe Creative Cloud on October 31, 2012 and I checked… my monthly payment was successfully made on Dec. 30th, so it SHOULD be up to date and working.… yet when I try to launch InDesign, instead of opening, I get a window that says,
"Your Trial Has Expired… Become a member…, etc".
My only choices from the Application Manager at this point, are to select the "Join Now" button… (Even though I've already joined)… OR I can select the "License This Software" button… WHICH I've already done SEVERAL TIMES previously. But if I do select this button, it APPEARS to Activate my Subscription… AGAIN.
At this point, after I select the "Close" button from the "SUBSCRIPTION ACTIVATED" window… I get ANOTHER window, saying that I have 0 days remaining to use the InDesign Trial software, giving me the option to BUY NOW, and there is also a button to "Start Trial" or another "License This Software" button…
If I select the "License This Software" button… it will once again APPEAR to Activate my Subscription… AGAIN. But then it once again gives me this same window again… starting the WHOLE process over and over and over again.
I tried running the update to InDesign, to see if this would resolve the problem… but it STILL gave me these SAME annoying windows over and over and over. I un-Installed InDesign and downloaded it again but it still does the SAME THING OVER AND OVER.
I've downloaded and used Photoshop, Illustrator, Muse, and Dreamweaver from Creative Cloud… some were downloaded BEFORE I downloaded InDesign and some were downloaded after I had the trouble with InDesign but NONE of the other software gives me this problem. It's ONLY with InDesign.
PLEASE HELP!!! I have a big job due and all of the work that I've already completed on this project was done with the so-called "Trial" version and I can't even open the file with my old version of InDesign. So I'm STUCK without it… It worked GREAT until this "TRIAL" period ran out… I subscribed before I ever downloaded ANY of the Creative Cloud software, so I don't know why it was EVER consisdered a TRIAL to start with.
Thanks for any help you can give!
~Kim

How did my Creative Cloud subscription suddenly become a trial version?

I have had a Creative cloud subscription goig on one year. Now, when I open PS6 I am getting a message that I am in a trial version, inviting me to subscribe. Not only that, I get to subscribe for $20.00 a month more than my current subscription rate of $29.99. Please advise how I suddenly found myself in a trial version and why my rate is being increased

This is probably related to the issues here:
http://forums.adobe.com/thread/1250287?tstart=0
You'll probably need to log in to the CC app again - and again - and again!

Active creative cloud subscription but still showing trial?

Hello,
I currently have an active Creative Cloud subscription for Photoshop. I recently just wiped my PC (Windows 8.1 - custom build), and upon redownloading photoshop, it's asking for a serial number upon Photoshop launch when I use my log-in. I've followed all directions:
- Changing directions to English International
- Logging out/in
- Etc. (from the list of usual culprits)
... but nothing seems to be working. Any ideas?

Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
and
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Why cannot get the LR app in Adobe creative cloud? Now LR is a trial on my laptop and I am paying every month for CC. I am desperate, becaus I didn't get the solution. Also LR mobile I cannot intall it anymore.

I hope I get the solution now after trying days and days I am a member of CC and I pay every month. So why there is not a good helpdesk to communicate with.

Thans alle. I will try this Tomorrowland
Verstuurd vanaf mijn iPhone
Op 10 mei 2014 om 19:10 heeft Simon G E Garrett <[email protected]> het volgende geschreven:
Why cannot get the LR app in Adobe creative cloud? Now LR is a trial on my laptop and I am paying every month for CC. I am desperate, becaus I didn't get the solution. Also LR mobile I cannot intall it anymore.
created by Simon G E Garrett in Photoshop Lightroom - View the full discussion
Try this:
Go to http://prodesigntools.com/adobe-cc-direct-download-links.html and download and install LR5.4 from there.
You MUST follow the instruction under the heading "Note: Very Important Instructions".
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6371505#6371505
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My trial is about to expire despite the fact that I have a Creative Cloud subscription

Since installing the beta I get a message saying my trial is about to expire despite the fact that I have a Creative Cloud subscription. Also I have two Adobe IDs and despite trying to change the default it keeps switching back to the one that doesn't have the CC sub. Also in About Muse it says I am on v3.1 Build 8, is this correct?

Any help on this from Muse staff would be appreciated

Renewed Creative Cloud subscription, and yet can't use applications, as trials have expired?

I recently renewed my full year Creative Cloud subscription through my school, and yet, my applications refuse to open, saying that my trials have expired. I use PS for school and work, and am really aggravated with this problem.

The Email is different one, I have mentioned the Email ID as well as the date of redemption (17th September 2014) in a mail.
The CC has not yet been activated. Please respond to my Email.
Regards
Rajshree

I have creative cloud subscription but it says free trial

I have a creative cloud subscription through my university. When I download photoshop though, it says I have a 30 day free trial. Anyone know why it says and what will happen after the 30 days are over?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

My Creative Cloud says "Start Trial" for PS, ID, AI, DW. Why? All I did was update these apps. I have a paid subscription since Aug 2014.

My Creative Cloud says "Start Trial" for PS, ID, AI, DW. Why? All I did was update these apps. I have a paid subscription since Aug 2014.

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Can't Activate my Creative Cloud Subscription -- SERIOUS HELP NEEDED!!!

For the past 3 weeks, I've been trying to activate my Creative Cloud subscription (placed my Creative Cloud order on 12/29/12). Like others, it appears that I’m trapped in perpetual "trial mode" status. When I try to activate my subscription -- I click the “register product” button…sign into my Adobe ID account…and receive a prompt to enter a serial number. Every time. I’ve litterally read every post/link/tutorial/troubleshooting selfhelp in this forum and on the Adobe FAQ pages - with great attention, might I add - but nothing seems to work.
I've spent hours upon hours on the phone/live chat w/ Adobe reps trying to resolve this issue. I've opened no less than 10 support cases. EVERY SINGLE TIME that I try to activate my Creative Cloud membership, an Adobe rep feeds me the "I'll be sure to escalate this issue to the next level of support" line. Likewise, Adobe support reps stated numerous times, that personnel from Adobe would contact me within 24 hours of my call to resolve the issue. However, they’ve yet to follow through with this claim. (Surprise)
Adobe should be ashamed by the egregious performance of their "technical support team.” If Adobe won't fix the software, which they've already charged me for, then they've left me w/ little choice but to cancel my order before the initial 30 day period is up. Enough is enough.
With that being said, Adobe, the following describes this dismal experience:
I bought a subscription of Creative Cloud on 12/29/12 (somehow I ended up w/ the Multi Language edition of Creative Cloud- yes I've fiddled w/ the language settings in the app manager. Doesn't work.)
I received an order verification email from Adobe for my purchase, however, the order was never listed under the "my recent order" section of my Adobe ID
Despite telling Adobe support that I only had one Adobe ID, they insisted that my order was showing up in their system, of which, was accessible by logging into my alternative Adobe ID (this didn’t exist because I only have one Adobe ID).
Eventually, Adobe determined that a system error occurred on their side while processing the transaction, and fixed this initial issue.
After this was resolved, I was able to login to my Adobe ID account and actually see my Creative Cloud membership order when viewing “my recent transactions.”
After all of that, I'm facing my 2nd major issue w/ this program: the inability to activate my subscription. As previously stated, I've tried everything to fix this issue. I'm thinking that the initial problem w/ placing the order resulted in defective software. Also, I’m not sure if this info is relevant, but I purchased the multiple language edition of Creative Cloud (somehow). I live in the US, speak English, and am running OS X 10.8.2.
Someone from Adobe, please look into this issue and help me. I’ll be glad to provide any other relevant info that you may need.

Had the exact same problem, just got it fixed. The solution is quite fast. Navigate to the hosts file. On a pc it's in C:\Windows\System32\drivers\etc folder, locate the file named 'Hosts' inside the etc folder. Open it with notepad. Delete everything underneath
" # Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host 127.0.0.1 localhost"
Save. Open the application manager again, click "License this product" and sign in. It should work, now.

Creative Cloud Subscription now Trial?

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