Creative cloud subscription page in Chinese

Creative cloud subscription page in Chinese  and not the same format as the eglish page or what the help pages are showing nor is there any of updating my information.
account is not working and there is no way to get through

Did you have an opportunity to License the Cloud software?
Nancy O.

Similar Messages

  • Is Adobe Bridge included in my Creative Cloud Subscription. I have the Photoshop and Lightroom subscription for Mac

    Is Adobe Bridge included in my Creative Cloud Subscription. I have the Photoshop and Lightroom subscription for Mac

    Addendum: I can find this on Adobe's Acrobat DC FAQ page:
    Can I get Document Cloud services if I’m an active Creative Cloud Member?
    Yes. Many Creative Cloud plans include Acrobat Pro DC with Document Cloud services. Explore Creative Cloud plans.
    However, if I follow the link to Creative Cloud plans, there is nothing to tell me whether Acrobat Proc DC is included in any of the plans. My plan is a yearly individual at $49.99/month.

  • Can't Activate my Creative Cloud Subscription -- SERIOUS HELP NEEDED!!!

    For the past 3 weeks, I've been trying to activate my Creative Cloud subscription (placed my Creative Cloud order on 12/29/12).  Like others, it appears that I’m trapped in perpetual "trial mode" status.  When I try to activate my subscription -- I click the “register product” button…sign into my Adobe ID account…and receive a prompt to enter a serial number.  Every time.  I’ve litterally read every post/link/tutorial/troubleshooting selfhelp in this forum and on the Adobe FAQ pages - with great attention, might I add - but nothing seems to work.
    I've spent hours upon hours on the phone/live chat w/ Adobe reps trying to resolve this issue.  I've opened no less than 10 support cases.  EVERY SINGLE TIME that I try to activate my Creative Cloud membership, an Adobe rep feeds me the "I'll be sure to escalate this issue to the next level of support" line.  Likewise, Adobe support reps stated numerous times, that personnel from Adobe would contact me within 24 hours of my call to resolve the issue.  However, they’ve yet to follow through with this claim.  (Surprise)
    Adobe should be ashamed by the egregious performance of their "technical support team.”  If Adobe won't fix the software, which they've already charged me for, then they've left me w/ little choice but to cancel my order before the initial 30 day period is up.  Enough is enough.
    With that being said, Adobe, the following describes this dismal experience:
    I bought a subscription of Creative Cloud on 12/29/12 (somehow I ended up w/ the Multi Language edition of Creative Cloud- yes I've fiddled w/ the language settings in the app manager.  Doesn't work.)
    I received an order verification email from Adobe for my purchase, however, the order was never listed under the "my recent order" section of my Adobe ID
    Despite telling Adobe support that I only had one Adobe ID, they insisted that my order was showing up in their system, of which, was accessible by logging into my alternative Adobe ID (this didn’t exist because I only have one Adobe ID).
    Eventually, Adobe determined that a system error occurred on their side while processing the transaction, and fixed this initial issue.
    After this was resolved, I was able to login to my Adobe ID account and actually see my Creative Cloud membership order when viewing “my recent transactions.”
    After all of that, I'm facing my 2nd major issue w/ this program: the inability to activate my subscription.  As previously stated, I've tried everything to fix this issue.  I'm thinking that the initial problem w/ placing the order resulted in defective software.  Also, I’m not sure if this info is relevant, but I purchased the multiple language edition of Creative Cloud (somehow).  I live in the US, speak English, and am running OS X 10.8.2.
    Someone from Adobe, please look into this issue and help me.  I’ll be glad to provide any other relevant info that you may need.

    Had the exact same problem, just got it fixed. The solution is quite fast. Navigate to the hosts file. On a pc it's in C:\Windows\System32\drivers\etc folder, locate the file named 'Hosts' inside the etc folder. Open it with notepad. Delete everything underneath
    " # Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host 127.0.0.1 localhost"
    Save. Open the application manager again, click "License this product" and sign in. It should work, now.

  • Active creative cloud subscription but still showing trial?

    Hello,
    I currently have an active Creative Cloud subscription for Photoshop. I recently just wiped my PC (Windows 8.1 - custom build), and upon redownloading photoshop, it's asking for a serial number upon Photoshop launch when I use my log-in. I've followed all directions:
    - Changing directions to English International
    - Logging out/in
    - Etc. (from the list of usual culprits)
    ... but nothing seems to be working. Any ideas?

    Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    and
    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Photoshop CS6 installation failing with Creative Cloud Subscription

    I have a Creative Cloud subscription and I am having trouble installing Photoshop CS6 with the Adobe Application Manager. The application will download but when installing it gives me an Installation Failed error with the message "The download appears corrupted. Press Cancel, wait a few minutes and try again (-60)"
    I am using a Macbook Pro 17" i7 8GB with Mac OSX 10.7.3.
    When I look at the DLM_Native.log file using the Console I get a whole bunch of errors like the following.
    [ERROR] | 7B2C1C2F-AC72-4B17-9D58-C9BC80BC9A07 |  |  |  |  |  | Checksum validation failed for segment 510
    [WARN] | 7B2C1C2F-AC72-4B17-9D58-C9BC80BC9A07 |  |  |  |  |  | Some Error has come during download operation with Error type - -60, and Error Code - 417
    I have about 60GB of free hard drive space, so I know I am not running out of space for installation.
    I do not see an alternative way of downloading other than the Adobe Application Manager. If I go to my orders page on Adobe.com and click download for Photoshop CS6 it just opens the Application Manager and begins downloading from there.
    I have downloaded and installed Illustrator and Flash Professional using the Application Manager without issue.

    Thanks for the quick response Jeff. I wonder if there's something else going on. All the other apps (Illustrator, InDesign, Dreamweaver et al) downloaded and installed to the same location (Applications folder) no problem using the application manager. When I tried to use the download manager to download Photoshop separately, the download destination was set to the desktop, while logged in with administrator privileges. The .dmg downloaded without any apparent problems but generated a checksum error warning when I tried to expand it. I tried several times, had antivirus and Little Snitch turned off, tried again after restarting etc. to no avail.
    Interestingly, my colleague experienced the exact same problems on his (Mac) system, which is running same OS.
    I got around all this by downloading Photoshop from the CS6 direct download page using the link you provided, for which many thanks.

  • Link my Typekit Business plan to Creative cloud subscription? What will I pay?

    So I have a Typekit Business Plan (10M) for my company. We pay monthly via creditcard ($200).
    If I get a new Creative Cloud subscription, Typekit Portfolio is included. But the help page says my "existing Business or Enterprise plan will be unchanged when linked to a Creative Cloud subscription."
    So what will I pay in total if I get a CC subscription? Is it included in the monthly fee I pay for Typekit? Or do I just pay for each plan (i.e. Typekit + CC)?
    Thanks,
    Joris

    Hi Joris,
    I am sorry for any confusion here. Your Creative Cloud subscription includes a Typekit Portfolio plan. Since the Business plan is a higher level plan than what is included in Creative Cloud, you are billed separately for it. 
    You may link your Typekit account to your Creative Cloud subscription if you like, but you will still be billed monthly for your Business plan, using the credit card that is on file with your account.
    If you have any other questions, please feel free to get in touch with us at [email protected]  Best,
    -- liz

  • Is a Creative Cloud subscription required to use Flash Builder 4.7 Premium?

    Hi,
    I have FB 4.7 Premium (purchased an upgrade) and a Creative Cloud subscription. I don't need CC now, will I still be able to use FB after I cancel? I have looked all over Adobe sites and not found a clear answer to this....
    Thanks,
    Dave

    Hey I spent quite a bit of time sorting this out so I can answer my own question, maybe will help someone else in the same situation.
    Short answer is yes you can.
    But if you installed FB 4.7 as part of Creative Cloud then want to cancel CC and use standalone FB 4.7 keep reading...
    Bought Creative Suite 5.5 and got FB 4.5
    Upgraded for free to FB 4.6
    Started Creative Cloud and installed FB 4.7 using that.
    Decided that I don't want Creative Cloud subscription, just FB 4.7.
    Bought an upgrade to FB 4.7 Premium as a standalone app.
    But.... no installer for FB 4.7 Premium from my account downloads page. Adobe assumes you get it from CC
    Found a download, installed that and it would not accept either FB 4.7 upgrade serial  number or CS 5.5 serial number.
    Solution
    Call Adobe Support, they will walk you through installing the stand alone version w/o CC and give you a temp key to complete the installation. That only took a few hours on the phone!
    Downside is you must call every time you install FB 4.7, not good.
    It would be really great if Adobe would put this information in a FAQ.
    Dave

  • What web templates come with creative cloud subscription

    What webtemplates comes with creative cloud subscription?

    Dreamweaver CS6 comes with several starter pages or pre-built CSS Layouts for making 1 to 3 column fixed-width (px based)  or liquid (% based) web pages.  See screenshots below.
    In addition to the starter pages above, DW CS6 also has support for jQuery Mobile and another new feature called Fluid Grid Layouts for making responsive web pages that are mobile & tablet friendly.
    Nancy O.

  • I have a creative cloud subscription for myself and 2 other colleagues but cannot add the other 2 colleagues as users. How do I do this?

    I have a creative cloud subscription for myself and 2 other colleagues but cannot add the other 2 colleagues as users. How do I do this?

    Hi American,
    I checked you account and I found that you just have 1 seat in your Creative Cloud account. You need to add a license from the top right corner on your Team admin page.
    You can follow the article: Creative Cloud Help | Manage your Creative Cloud for teams membership which will help you to add a license in your Team account.
    Let us know if you face any troubles while doing that.
    Thanks,
    Ratandeep Arora

  • I have creative cloud subscription but it says free trial

    I have a creative cloud subscription through my university. When I download photoshop though, it says I have a 30 day free trial. Anyone know why it says and what will happen after the 30 days are over?

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • How to cancel Creative Cloud Subscription

    The Adobe site is a labarnyth of links that give you part of the information and then you end up at http://helpx.adobe.com/uk/contact/?issue=myOptions_returncancelorder&subissue=myOptions_re turncancelorder_1
    Where you wait for a chat button to appear, which never does, then you click the link "Don't see a chat button?" which takes to you page not found!
    So why does Adobe not put a cancel subscription button o ones creative cloud account page?
    And they want to take 50% of the subscription fee when you cancel, can that even be legal?
    So anyone know of a simple way to cancel this subscription, I've had it for 90 days now.

    If you wait the Chat option should become available. I have requested someone from Adobe to contact you so that you may cancel your subscription.
    Thank you for pointing out the broken "Don't see a chat button" link, it will be fixed.
    If you sign up for a one year contract you get a reduced montly price but there is a cancellation fee. This is made clear with requires annual commitment on the Plans page at https://creative.adobe.com/plans.

  • Cancel fee for Creative Cloud Subscription

    I want to purchase the Creative Cloud subscription for my current iMac but have plans to purchase a new computer in about 7-8 months. What would the fee be for canceling my subscription and going Creative Cloud on my next computer?

    You can use the one annual subscriptioin on two computers.
    From the Adobe Creative Cloud FAQ here http://www.adobe.com/products/creativecloud/faq.html:
    On how many computers can I install the software I download from Creative Cloud?
    You can install the desktop applications available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information.

  • Multiple Creative Cloud Subscriptions

    I have multiple copies of Adobe Creative Suite purchased under my account and cannot find a way to add mulitple subscriptions of Create Cloud under that account. It apparently only lets you add one account.
    For management reasons it does not make sense to add multiple Adobe accounts for additional Creative Cloud subscriptions.
    Anyone know how to accomplish this?

    Hi there,
    Adobe's Creative Cloud uses a new identity-based licensing model which means only one subscription per Adobe account. You will want to look into the Creative Cloud Team Ready offer.
    The Team Ready offer is a 12-month term based TLP (Transactional Licensing Program) offering that consists of immediate access to CS6 Master Collection and Adobe Photoshop Lightroom via ESD (Electronic Software Download). Customers of the Creative Cloud Team Ready offer receive ongoing value over time, including access to new Adobe tools, services, and applications as the offerings become available, including Adobe Edge, and Adobe Muse. You pay the same price as the Creative Cloud Team offering and will be automatically transitioned to the Team Membership when it is available later this year.
    Check out this page for more information:
    http://www.adobe.com/products/creativesuite/companies.html
    To find a reseller, use this link. The reseller will be able to answer specific questions about pricing.
    http://partners.adobe.com/resellerfinder/na/reseller.jsp
    Michael

  • Unable to unsubscribe from my Creative Cloud subscription.

    Attempting to unsubscribe from my Creative Cloud subscription, I am presented with the following form error alert:
    We're sorry, something seems to be wrong on our end. Please try again later.
    I have attempted this both in Firefox and Chrome with the same result in each.

    Hi - thanks for reporting this.  I have gone ahead and stopped your membership.  You will continue to have access until 27 May, 2013.
    Kind regards
    Bev

  • Where do I find the Creative Cloud Subscription Serial Number?

    I'm trying to add my subscription to my products and services and need the serial number for Creative Cloud? Within my Adobe products subscriptions and services there is no Adobe Creative Cloud subscription listed? In order to register this subscription I am required to enter a serial number for it to register? I do not understand why this subscription isn't automatically added to my accounts products and I'll be damned if I can find its serial number? Good Grief lets complicate matters, RIGHT? As simple as this wshould be, does anybody know where to locate it, please?

    Get in touch with support. CCM is automatically added on your account. If it isn't, then something went wrong.
    Mylenium

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