Creative Cloud Subscription Renew

Ive been paying 29.99 a month this past year for my anual subscription with adobe cloud.  I'm on an automatic renew where they will renew my contract for another year which is fine and dandy...  My question is, if adobe is offering a better rate for $10 cheaper; can I be switched back to that lower rate?  Will this make things more confusing for the future?

Here is the Cancelation email.
Here is the order of my new cloud contract at the lower rate.
So if your account is due for renewal, cancel it and subscribe for the lower discounted rate if available.  You dont need a new adobe id!  Everything is linked to my current email address ive always had.

Similar Messages

  • Creative cloud subscription renewal problems

    I have not been able to access my creative cloud apps for the past 24 hours and yet my adobe account says I have used one day already....I renewed yesterday...I am completely frustrated with adobes terrible support.

    astovie can you please be abit more specific?
    what issue are you having? what is the error you are getting? please be more specific.
    Thnak you.

  • Creative Cloud subscription won't renew

    On May 7th I renewed my Creative Cloud subscription and yet still have not been able to access any of the applications I had installed. I continue to get the "Renew Your Subscription" pop up but when I go to my account it says my renewal payment has been processed. I was able to download on my second computer first time apps.
    Any help or suggestions?

    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • When I try to launch an adobe application I am prompted to renew my creative cloud subscription even though I'm paid up until the end of the year.

    When I try to launch an adobe application I am prompted to renew my creative cloud subscription... even though I'm pre-paid up until the end of the year. I can't use any of my applications at the moment.

    Another update: The one month free trial software is no longer working for me as a work-around.
    Also: I tried to open up my Adobe applications from two other machines that I have in the house, but it did not work. I received the same subscription renewal popup loop. This leads me to the conclusion that it is strictly an issue on the Adobe Licensing Server side, and NOT a localized issue with something wrong on my system.

  • Renewed Creative Cloud subscription, and yet can't use applications, as trials have expired?

    I recently renewed my full year Creative Cloud subscription through my school, and yet, my applications refuse to open, saying that my trials have expired.  I use PS for school and work, and am really aggravated with this problem.

    The Email is different one, I have mentioned the Email ID as well as the date of redemption (17th September 2014) in a mail.
    The CC has not yet been activated. Please respond to my Email.
    Regards
    Rajshree

  • After my 1 year Creative Cloud subscription is up and I choose not to renew, do I loose the ability

    After my 1 year Creative Cloud subscription is up and I choose not to renew, do I loose the ability to use the software that was loaded to my PC?

    Short answer: yes.
    See also http://www.adobe.com/products/creativecloud/faq.html#general-info
    If I decide to stop my membership, will I still be able to use my Creative Suite software and the other components of Creative Cloud?
    When you cancel a month-to-month or annual membership purchased directly from Adobe or let a 3- or 12-month prepaid membership purchased from a retailer expire, you will no longer have access to the Creative Suite applications, other desktop software, and services that are components of Creative Cloud. However, if you saved your work to your computer, you will continue to have access to those files. You will also have access to the same benefits as a free Creative Cloud member, which include 2GB of storage space (reduced from 20GB), the ability to sync and store your files, access to a free 30-day trial of the desktop software that has not already been installed and provisioned as part of your paid membership, and access to the free level of services included with Creative Cloud.

  • Please clarify details regarding the Creative Cloud subscription

    I am a higher-education educator and have two questions regarding buying a Creative Cloud subscription in the Thailand Adobe store.
    1) The plan for the first year is 600 THB per month. How much is it after this? The terms and conditions do not make this clear. They say
    The promotional price is valid for the first 12 months. After that, we'll renew your contract automatically, at the standard annual plan price (current pricing information is available at Adobe.com)
    However, there is no 'standard annual plan price' that I can see for educators.
    2) I wish to pay annually, since I don't have a Thai credit card. I have an English credit card and I will be charged a foreign transaction fee every time. Is it possible to pay annually? I wish to use the Thai store because I teach in a Thai University, and it is cheaper than the British store.
    Thanks.

    Sorry for my slow reply; the notification got filed as spam.
    Thanks for your advice. I wouldn't have thought about buying prepaid cards from Amazon. Nice idea.
    I wasn't really asking for speculations about future prices, just wanted to know what the "Standard" price was for educators, which the subscription will revert to after one year.
    In the end I bought CS6 Master Collection. For students/educators in the South-East Asia store the price is really good.

  • How to cancel a Creative Cloud subscription?

    Hi, I received an email saying that my Adobe Creative Cloud subscription would be automatically renewed but I want to end the subscription - finding out how to do this is impossible! I've been through the FAQs and support but it's sending me around in circles.
    How do I stop my account automatically renewing?

    Hi, my account is currently saying Creative Cloud Free Membership, 30-day free trial. I assume this is because it has been renewed for another year. However, there is no "cancel account" button and contacting customer care has sent me here - with no other options.
    I don't want to pay for a subscription I'm not intending to use, so would appreciate if it was cancelled - in fact, I didn't want to renew it in the first place so am a bit annoyed there is such a long process to get to this point.

  • Creative Cloud monthly renewal and payment

    Hi to all
    Recently I purchased a Creative Cloud subscription with a monthly renewal. My next charge is on 05/09/2013, but my credit card will have enough money only in 10/09/2013. I'll be able to use the CC apps until then or my subscription ends and cannot use it?
    I apologize for my english....
    Thanks in advance...

    Hi Sandesign,
    The best way is to contact Adobe a few days prior to your billing date & explain them your situation in details.(Assuming that you have Creative Cloud for Individual)
    Upon completion/fulfilling of certain guidelines to defer the date of payment, Adobe contact person will let you know the status of your query.
    Note:
    The billing date can not be deferred for Creative Cloud Team
    For CC (Individual) the change of billing date cannot be self-managed by logging into our Cloud account on the Adobe website.
    Yes, if the payment is not done, the subscription does stop working
    If you want you can message me your purchase detail privately. I can follow it up for you.
    Regards,
    Rajshree

  • Australian Creative Cloud subscription price reduction for existing clients??

    Adobe reduce Australian Creative Cloud subscription price as they have been ripping us off.
    Do we automatically go on to the reduced subscription price?

    Hahahaha! What a honeymoon! Are you an Adobe employee?
    I received this today, after my credit card was charged 29.99 USD (includes tax) and I had to sign up for the "New" special low rate which is 29.99 PLUS tax bringing my month of May membership (I had no choice of start date) to over $33 USD (including tax). Oh yes my dear colleague, the price of membership is going up. But there's no way in god's green earth that I ever, ever will pay $600 per year for the pleasure of making as little money as I do now. Read on:
    Membership update: Call to lower your Creative Cloud renewal price.
    Dear Christian,
    Your Adobe Creative Cloud membership is coming up for renewal. Ordinarily, your renewal price would be US$49.99 per month, but because you’re one of our loyal customers, you qualify for a one-year renewal price of just US$29.99 per month.*
    Call 800-945-9132 by May 21, 2014, to take advantage of this special offer. You can only get the savings by calling, so don’t delay.
    The Creative Cloud Team

  • Is Adobe Bridge included in my Creative Cloud Subscription. I have the Photoshop and Lightroom subscription for Mac

    Is Adobe Bridge included in my Creative Cloud Subscription. I have the Photoshop and Lightroom subscription for Mac

    Addendum: I can find this on Adobe's Acrobat DC FAQ page:
    Can I get Document Cloud services if I’m an active Creative Cloud Member?
    Yes. Many Creative Cloud plans include Acrobat Pro DC with Document Cloud services. Explore Creative Cloud plans.
    However, if I follow the link to Creative Cloud plans, there is nothing to tell me whether Acrobat Proc DC is included in any of the plans. My plan is a yearly individual at $49.99/month.

  • Unable to unsubscribe from my Creative Cloud subscription.

    Attempting to unsubscribe from my Creative Cloud subscription, I am presented with the following form error alert:
    We're sorry, something seems to be wrong on our end. Please try again later.
    I have attempted this both in Firefox and Chrome with the same result in each.

    Hi - thanks for reporting this.  I have gone ahead and stopped your membership.  You will continue to have access until 27 May, 2013.
    Kind regards
    Bev

  • Where do I find the Creative Cloud Subscription Serial Number?

    I'm trying to add my subscription to my products and services and need the serial number for Creative Cloud? Within my Adobe products subscriptions and services there is no Adobe Creative Cloud subscription listed? In order to register this subscription I am required to enter a serial number for it to register? I do not understand why this subscription isn't automatically added to my accounts products and I'll be damned if I can find its serial number? Good Grief lets complicate matters, RIGHT? As simple as this wshould be, does anybody know where to locate it, please?

    Get in touch with support. CCM is automatically added on your account. If it isn't, then something went wrong.
    Mylenium

  • Can't Activate my Creative Cloud Subscription -- SERIOUS HELP NEEDED!!!

    For the past 3 weeks, I've been trying to activate my Creative Cloud subscription (placed my Creative Cloud order on 12/29/12).  Like others, it appears that I’m trapped in perpetual "trial mode" status.  When I try to activate my subscription -- I click the “register product” button…sign into my Adobe ID account…and receive a prompt to enter a serial number.  Every time.  I’ve litterally read every post/link/tutorial/troubleshooting selfhelp in this forum and on the Adobe FAQ pages - with great attention, might I add - but nothing seems to work.
    I've spent hours upon hours on the phone/live chat w/ Adobe reps trying to resolve this issue.  I've opened no less than 10 support cases.  EVERY SINGLE TIME that I try to activate my Creative Cloud membership, an Adobe rep feeds me the "I'll be sure to escalate this issue to the next level of support" line.  Likewise, Adobe support reps stated numerous times, that personnel from Adobe would contact me within 24 hours of my call to resolve the issue.  However, they’ve yet to follow through with this claim.  (Surprise)
    Adobe should be ashamed by the egregious performance of their "technical support team.”  If Adobe won't fix the software, which they've already charged me for, then they've left me w/ little choice but to cancel my order before the initial 30 day period is up.  Enough is enough.
    With that being said, Adobe, the following describes this dismal experience:
    I bought a subscription of Creative Cloud on 12/29/12 (somehow I ended up w/ the Multi Language edition of Creative Cloud- yes I've fiddled w/ the language settings in the app manager.  Doesn't work.)
    I received an order verification email from Adobe for my purchase, however, the order was never listed under the "my recent order" section of my Adobe ID
    Despite telling Adobe support that I only had one Adobe ID, they insisted that my order was showing up in their system, of which, was accessible by logging into my alternative Adobe ID (this didn’t exist because I only have one Adobe ID).
    Eventually, Adobe determined that a system error occurred on their side while processing the transaction, and fixed this initial issue.
    After this was resolved, I was able to login to my Adobe ID account and actually see my Creative Cloud membership order when viewing “my recent transactions.”
    After all of that, I'm facing my 2nd major issue w/ this program: the inability to activate my subscription.  As previously stated, I've tried everything to fix this issue.  I'm thinking that the initial problem w/ placing the order resulted in defective software.  Also, I’m not sure if this info is relevant, but I purchased the multiple language edition of Creative Cloud (somehow).  I live in the US, speak English, and am running OS X 10.8.2.
    Someone from Adobe, please look into this issue and help me.  I’ll be glad to provide any other relevant info that you may need.

    Had the exact same problem, just got it fixed. The solution is quite fast. Navigate to the hosts file. On a pc it's in C:\Windows\System32\drivers\etc folder, locate the file named 'Hosts' inside the etc folder. Open it with notepad. Delete everything underneath
    " # Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host 127.0.0.1 localhost"
    Save. Open the application manager again, click "License this product" and sign in. It should work, now.

  • Can I transfer my Creative Cloud subscription to another Adobe account?

    Hello,
    How do I transfer my account to another email address that already has an Adobe account? We are a business and have a Creative Cloud subscription setup to a specific email address. We want to transfer this license to another employee as the existing one was laid off.  How do we go about doing this?
    Thanks!

    Hi JimmytheBullet,
    If you are a Creative Cloud for Team user then you can simply remove the user from Admin console and invite another to be the team member. If it is Creative Cloud individual subscription then I am sorry to say but you cannot transfer the account to another.
    regards,
    Abhijit

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