Creative Cloud subscription won't renew

On May 7th I renewed my Creative Cloud subscription and yet still have not been able to access any of the applications I had installed. I continue to get the "Renew Your Subscription" pop up but when I go to my account it says my renewal payment has been processed. I was able to download on my second computer first time apps.
Any help or suggestions?

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Similar Messages

When I try to launch an adobe application I am prompted to renew my creative cloud subscription even though I'm paid up until the end of the year.

When I try to launch an adobe application I am prompted to renew my creative cloud subscription... even though I'm pre-paid up until the end of the year. I can't use any of my applications at the moment.

Another update: The one month free trial software is no longer working for me as a work-around.
Also: I tried to open up my Adobe applications from two other machines that I have in the house, but it did not work. I received the same subscription renewal popup loop. This leads me to the conclusion that it is strictly an issue on the Adobe Licensing Server side, and NOT a localized issue with something wrong on my system.

Renewed Creative Cloud subscription, and yet can't use applications, as trials have expired?

I recently renewed my full year Creative Cloud subscription through my school, and yet, my applications refuse to open, saying that my trials have expired. I use PS for school and work, and am really aggravated with this problem.

The Email is different one, I have mentioned the Email ID as well as the date of redemption (17th September 2014) in a mail.
The CC has not yet been activated. Please respond to my Email.
Regards
Rajshree

After my 1 year Creative Cloud subscription is up and I choose not to renew, do I loose the ability

After my 1 year Creative Cloud subscription is up and I choose not to renew, do I loose the ability to use the software that was loaded to my PC?

Short answer: yes.
See also http://www.adobe.com/products/creativecloud/faq.html#general-info
If I decide to stop my membership, will I still be able to use my Creative Suite software and the other components of Creative Cloud?
When you cancel a month-to-month or annual membership purchased directly from Adobe or let a 3- or 12-month prepaid membership purchased from a retailer expire, you will no longer have access to the Creative Suite applications, other desktop software, and services that are components of Creative Cloud. However, if you saved your work to your computer, you will continue to have access to those files. You will also have access to the same benefits as a free Creative Cloud member, which include 2GB of storage space (reduced from 20GB), the ability to sync and store your files, access to a free 30-day trial of the desktop software that has not already been installed and provisioned as part of your paid membership, and access to the free level of services included with Creative Cloud.

Installed cs6 master collection but creative cloud keeps asking for renewal of subscription... I just paid $1500 for this program i don't need a subscription

installed cs6 master collection but creative cloud keeps asking for renewal of subscription... I just paid $1500 for this program i don't need a subscription.. How can i stop this from happening so i can use my CS6 Master Collection

See if the following helps:
How do I prevent Creative Cloud from taking over my CS6 perpetual license?
https://forums.adobe.com/thread/1584746

Can't Activate my Creative Cloud Subscription -- SERIOUS HELP NEEDED!!!

For the past 3 weeks, I've been trying to activate my Creative Cloud subscription (placed my Creative Cloud order on 12/29/12). Like others, it appears that I’m trapped in perpetual "trial mode" status. When I try to activate my subscription -- I click the “register product” button…sign into my Adobe ID account…and receive a prompt to enter a serial number. Every time. I’ve litterally read every post/link/tutorial/troubleshooting selfhelp in this forum and on the Adobe FAQ pages - with great attention, might I add - but nothing seems to work.
I've spent hours upon hours on the phone/live chat w/ Adobe reps trying to resolve this issue. I've opened no less than 10 support cases. EVERY SINGLE TIME that I try to activate my Creative Cloud membership, an Adobe rep feeds me the "I'll be sure to escalate this issue to the next level of support" line. Likewise, Adobe support reps stated numerous times, that personnel from Adobe would contact me within 24 hours of my call to resolve the issue. However, they’ve yet to follow through with this claim. (Surprise)
Adobe should be ashamed by the egregious performance of their "technical support team.” If Adobe won't fix the software, which they've already charged me for, then they've left me w/ little choice but to cancel my order before the initial 30 day period is up. Enough is enough.
With that being said, Adobe, the following describes this dismal experience:
I bought a subscription of Creative Cloud on 12/29/12 (somehow I ended up w/ the Multi Language edition of Creative Cloud- yes I've fiddled w/ the language settings in the app manager. Doesn't work.)
I received an order verification email from Adobe for my purchase, however, the order was never listed under the "my recent order" section of my Adobe ID
Despite telling Adobe support that I only had one Adobe ID, they insisted that my order was showing up in their system, of which, was accessible by logging into my alternative Adobe ID (this didn’t exist because I only have one Adobe ID).
Eventually, Adobe determined that a system error occurred on their side while processing the transaction, and fixed this initial issue.
After this was resolved, I was able to login to my Adobe ID account and actually see my Creative Cloud membership order when viewing “my recent transactions.”
After all of that, I'm facing my 2nd major issue w/ this program: the inability to activate my subscription. As previously stated, I've tried everything to fix this issue. I'm thinking that the initial problem w/ placing the order resulted in defective software. Also, I’m not sure if this info is relevant, but I purchased the multiple language edition of Creative Cloud (somehow). I live in the US, speak English, and am running OS X 10.8.2.
Someone from Adobe, please look into this issue and help me. I’ll be glad to provide any other relevant info that you may need.

Had the exact same problem, just got it fixed. The solution is quite fast. Navigate to the hosts file. On a pc it's in C:\Windows\System32\drivers\etc folder, locate the file named 'Hosts' inside the etc folder. Open it with notepad. Delete everything underneath
" # Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host 127.0.0.1 localhost"
Save. Open the application manager again, click "License this product" and sign in. It should work, now.

Creative Cloud subscription disapeared

Creative Cloud stopped working when I went on vacation from Bermuda to the USA on a cruiseship. Now it won't work back in Bermuda either and my account shows no record of ever paying for a subscription.
It lets me open the software in a trial version, which is strange because I already used up my trial time before subscribing for an education account (I work for a school in Canada).
I don't know if it has suddenly decided my country is Bermuda (I am Canadian and I live here part-time) and now doesn't want to let me use the product from here. Help is appreciated. Thanks!

Is the Adobe ID you are using to post here the same one you are using for your Creative Cloud subscription? The Adobe ID used to post here does not show your subscription or that you have accepted the terms of use by signing in at https://creative.adobe.com. Please email me at [email protected] to confirm about the Adobe ID and share a screen shot of where it shows you are being billed. We will work to resolve the issue.
Alternatively you can contact Customer Support to resolve:
Phone 800-833-6687, Monday-Friday, 5am-7pm PST
Live chat with an agent: http://tinyurl.com/8kquhso
As long as your Adobe ID and credit card have a US billing address then you will be fine using the service from Vietnam.

Creative cloud subscription - previous versions

I have a mac 0s 10.6.8 and a creative cloud subscription. My computer won't support the Photoshop cc, but I would be ok with Photoshop Cs6. Can I download a previous version with my subscription (not paying extra)?

Yes, you can download and use CS6 via the CC Desktop app.
Find New Apps > Previous versions

Please clarify details regarding the Creative Cloud subscription

I am a higher-education educator and have two questions regarding buying a Creative Cloud subscription in the Thailand Adobe store.
1) The plan for the first year is 600 THB per month. How much is it after this? The terms and conditions do not make this clear. They say
The promotional price is valid for the first 12 months. After that, we'll renew your contract automatically, at the standard annual plan price (current pricing information is available at Adobe.com)
However, there is no 'standard annual plan price' that I can see for educators.
2) I wish to pay annually, since I don't have a Thai credit card. I have an English credit card and I will be charged a foreign transaction fee every time. Is it possible to pay annually? I wish to use the Thai store because I teach in a Thai University, and it is cheaper than the British store.
Thanks.

Sorry for my slow reply; the notification got filed as spam.
Thanks for your advice. I wouldn't have thought about buying prepaid cards from Amazon. Nice idea.
I wasn't really asking for speculations about future prices, just wanted to know what the "Standard" price was for educators, which the subscription will revert to after one year.
In the end I bought CS6 Master Collection. For students/educators in the South-East Asia store the price is really good.

Installing cs5/6 on Creative Cloud subscription

Hi All
Apologies if this seems like an obvious question: Can I access Premiere CS5 or 6 via my creative cloud subscription. I currently subscribe to Premiere cc on my mac pro but my laptop is a bit of a relic and its graphics card won't support newer versions of the software.
I am eventually going to upgrade my hardware, but in the meantime any thoughts?
Best

Hi,
Please open Creative cloud desktop app and select Previous version from the drop down in Find New apps as shown in the screen shot below.
You can install Premiere pro CS6 from the list.
Or you can download Premiere pro CS6 from the link below as well and sign in with your Adobe Id and password to activate the application.
Download CS6 products
Thank you,
Mohd Naseem.

How to cancel a Creative Cloud subscription?

Hi, I received an email saying that my Adobe Creative Cloud subscription would be automatically renewed but I want to end the subscription - finding out how to do this is impossible! I've been through the FAQs and support but it's sending me around in circles.
How do I stop my account automatically renewing?

Hi, my account is currently saying Creative Cloud Free Membership, 30-day free trial. I assume this is because it has been renewed for another year. However, there is no "cancel account" button and contacting customer care has sent me here - with no other options.
I don't want to pay for a subscription I'm not intending to use, so would appreciate if it was cancelled - in fact, I didn't want to renew it in the first place so am a bit annoyed there is such a long process to get to this point.

Australian Creative Cloud subscription price reduction for existing clients??

Adobe reduce Australian Creative Cloud subscription price as they have been ripping us off.
Do we automatically go on to the reduced subscription price?

Hahahaha! What a honeymoon! Are you an Adobe employee?
I received this today, after my credit card was charged 29.99 USD (includes tax) and I had to sign up for the "New" special low rate which is 29.99 PLUS tax bringing my month of May membership (I had no choice of start date) to over $33 USD (including tax). Oh yes my dear colleague, the price of membership is going up. But there's no way in god's green earth that I ever, ever will pay $600 per year for the pleasure of making as little money as I do now. Read on:
Membership update: Call to lower your Creative Cloud renewal price.
Dear Christian,
Your Adobe Creative Cloud membership is coming up for renewal. Ordinarily, your renewal price would be US$49.99 per month, but because you’re one of our loyal customers, you qualify for a one-year renewal price of just US$29.99 per month.*
Call 800-945-9132 by May 21, 2014, to take advantage of this special offer. You can only get the savings by calling, so don’t delay.
The Creative Cloud Team

Is Adobe Bridge included in my Creative Cloud Subscription. I have the Photoshop and Lightroom subscription for Mac

Is Adobe Bridge included in my Creative Cloud Subscription. I have the Photoshop and Lightroom subscription for Mac

Addendum: I can find this on Adobe's Acrobat DC FAQ page:
Can I get Document Cloud services if I’m an active Creative Cloud Member?
Yes. Many Creative Cloud plans include Acrobat Pro DC with Document Cloud services. Explore Creative Cloud plans.
However, if I follow the link to Creative Cloud plans, there is nothing to tell me whether Acrobat Proc DC is included in any of the plans. My plan is a yearly individual at $49.99/month.

Unable to unsubscribe from my Creative Cloud subscription.

Attempting to unsubscribe from my Creative Cloud subscription, I am presented with the following form error alert:
We're sorry, something seems to be wrong on our end. Please try again later.
I have attempted this both in Firefox and Chrome with the same result in each.

Hi - thanks for reporting this. I have gone ahead and stopped your membership. You will continue to have access until 27 May, 2013.
Kind regards
Bev

Where do I find the Creative Cloud Subscription Serial Number?

I'm trying to add my subscription to my products and services and need the serial number for Creative Cloud? Within my Adobe products subscriptions and services there is no Adobe Creative Cloud subscription listed? In order to register this subscription I am required to enter a serial number for it to register? I do not understand why this subscription isn't automatically added to my accounts products and I'll be damned if I can find its serial number? Good Grief lets complicate matters, RIGHT? As simple as this wshould be, does anybody know where to locate it, please?

Get in touch with support. CCM is automatically added on your account. If it isn't, then something went wrong.
Mylenium

Creative Cloud subscription won't renew

Similar Messages

Maybe you are looking for