Creative cloud switching computer

I am going to download this software on a new computer and when I try to download it says "choose application to run" and when I click "adobe cloud user" it starts the application and then says "download error please reinstall or contact customer support.." ???

Christinebuckley please try implementing the solutions offered in the following related discussions:
http://forums.adobe.com/message/5597465#5597465
http://forums.adobe.com/message/5894704#5894704
http://forums.adobe.com/message/5481750#5481750

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  • When i load creative cloud my computer detect the wrong email ...i can't go to the next page to load my app

    when i load creative cloud my computer detect the wrong email ...i can't go to the next page to load my app

    it does not help at all...
    this is what i get when i instal i can't go therder...
    i need to put my corect email this one is no longeur avaliable
    i realy need to instal please....[image: Images intégrées 1]
    2014-06-28 20:27 GMT+02:00 John T Smith <[email protected]>:
        when i load creative cloud my computer detect the wrong email ...i
    can't go to the next page to load my app  created by John T Smith
    <https://forums.adobe.com/people/JohnTSmith> in Adobe Creative Cloud
    - View the full discussion
    <https://forums.adobe.com/message/6505915#6505915>

  • Creative Cloud and Computer Power Mgmt.

    On a week old Windows 8 base laptop computer my Sleep and Hibernate stopped working. I went through the common steps of disabling mice, media shares, etc. The laptop still would not automatically go to sleep at the times specified in the Power Plan settings. I would have to manually put it to sleep. No solution. So I reenabled all the devices and settings I disabled during trouble shooting.
    THEN I quit the Creative Cloud service running in the Notification tray and immediately Sleep and Hibernation worked.
    I tested this several times with CC running and not running. 100% results with CC service being the problem.

    The connection type and network traffic, affect download speed. Please find the kb: http://helpx.adobe.com/x-productkb/global/troubleshoot-download-problems.html#main_Estimat ed_download_times for more information.
    Creative Cloud Very Slow
    Why is the Adobe Creative Cloud Connection speed so SLOW?
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  • Remove creative cloud from computer

    Adobe creative cloud has sneaked into my computer in an unknown way, perhaps through advertisement tirelessly popping up at startup of adobe programs. I have all adobe programs installed with a paid license, and do not want any contact with creative cloud. However, creative cloud is blocking Adobe Acrobat Pro X, it is not possible to start the program. At startup, I am requested to sign in and register Creative Cloud Membership Enterprise with username and password. Attempting to meet the request, I created an adobe username and password. Still, I am not able to log on, nor after password reset. How do I delete any traces of creative cloud?

    Hi,
    Please try to uninstall all the creative cloud applications using the cleaner tool and then launch Acrobat.
    http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html   
    Regards,
    Anand

  • How can i install creative cloud after computer reset

    I had the redemption code from my employer, used it, was working fine - no dramas.  After factory reset of computer can not download creative cloud. Can anybody help?

    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
    -Install, update or UNinstall, and launch after installing

  • I cannot reinstall creative cloud after computer crash

    I joined CC yesterday and was able to install photoshop etc.  However, I lost all communication with external drives.  I restored my computer to an earlier time.
    Now, external hard drives work.  However, I cannot photoshop does not.  Much of the program is still present but not the .exe file.
    I cannot find the creative cloud application.  I have downloaded it again but the reinstall stops a few seconds after it starts.
    So, I have lost creative cloud and photoshop and cannot recover them.
    Please advise
    Joihn

    Run the cleaner tool and reinstall from scratch.
    http://www.adobe.com/support/contact/cscleanertool.html
    Mylenium

  • Getting Creative Cloud Programs back

    I purchased 12 month subscription to creative cloud, my computer was set back to factory settings, I have 6 months left with creative cloud, how do I get my programs back?C

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
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    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Why is my paid Creative Cloud Membership running in Trial Mode?

    I have applied suggestion found in Help and Forum. Nothing Works.
    Suggestion 1.
    Unistall Adobe Creative Cloud reboot computer reinstall. Sign into Adobe with account. Done. Ground Hog Day. Same result. Trial Mode still
    Suggestion 2.
    Download and run Appliaction Manager.
    Deactivate software. Not possiable. Option NOT - note again NOT available. So why does the Help Page suggest an option that does not exist.
    I cannot believe how out of touch you guys are.

    You are talking to other forum members, here, although Adobe may peek in from time to time.
    Deactivating is a possibility with PS-CS6 and other non-Cloud products.  Without knowing what Help page you’re viewing it’s hard to judge how applicable it is.
    Deactivating a Cloud-licensed app is as simple as signing out of the Create Cloud Desktop app.  Presumably you’ve done this multiple times.
    If you haven’t yet, do a right-click Run as Administrator on the PS-CC shortcut to make sure it has complete access to update things.
    Try a modified version of Suggestion 2, after uninstalling, run the CC Cleaner app, then sign out of the CC Desktop app, then reboot and sign into the CC Desktop app if necessary, then reinstall.
    The CC Cleaner app is available, here:
    http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • Upgrading to Creative Cloud. What happens to my CS4 License?

    Say I have CS4 installed on Computer A. Then I upgrade to Creative Cloud. I install Creative Cloud on Computer B and Computer C. If I am using Creative Cloud on Computer B or C, will I still be able to use CS4 on Computer A?

    will I still be able to use CS4 on Computer A?
    Yes.  Your perpetual license won't expire.
    You may keep using CS4 alone or along side Creative Cloud if you wish. 
    You may install CC or CS4 on up to two machines at one time.   The main difference is that CS4 can be installed on only one platform depending on which was purchased (either Mac or Windows).  However, CC can be installed on both platforms.
    Nancy O.

  • I have just reformatted my drive and reinstalled creative cloud and lightroom. When i open it, it says there is another version running the catalog and i have to switch to it to fix the problem, but there is no other version on my computer. Does anyone kn

    I have just reformatted my drive and reinstalled creative cloud and lightroom. When i open it, it says there is another version running the catalog and i have to switch to it to fix the problem, but there is no other version on my computer. Does anyone know how to fix this?

    Where did you put the LR catalog?
    Did you install the same version of LR, which one?
    OS and version?
    Open the folder where the catalog (*.lrcat) is located. If you see a file with lock in it while LR is not running, delete it.
    Now try to start LR again.

  • Switching Creative Cloud Account to a new computer

    I bought a new computer and I already have Creative Cloud downloaded on an old computer which I won't be using anymore. How do I switch program without having to create a new account?

    Thanks PeteB that explains the current error then.  There is often unexpected results when the application and portions of the licensing files are transferred from one computer to another.  The good news is that it can usually be resolved.
    To resolve your current licensing error I would recommend the following steps:
    Run all available uninstallers in Applications/Utilities/Adobe Installers/
    Run the CC Cleaner Tool to ensure complete removal - Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    You can then utilize the process discussed in Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html to reinstall the Creative Cloud Desktop application, Photoshop CC 2014, and the current version of Photoshop Lightroom.

  • How do I switch my creative cloud account from my old computer to my new computer?

    How do I switch adobe creative cloud accounts from my old windows pc and laptop to my new mac desktop and laptop?

    Sign out of your account... Uninstall... run the Cleaner to remove all traces
    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
    -https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    Then install and activate on your new computers

  • How to download Creative Cloud on new computer after deactivating on another computer?

    I need to switch a Creative Cloud license from one computer to another. I deactivated the license via the CC Desktop App and then uninstalled it from the first computer. Now I want to download it on the other computer and activate. The Adobe website does not make it easy to figure out how to do that. Their standard help page only got me as far as deactivation from the first computer. Can someone tell me how to download it? The company I work for already has a license paid for.

    Exactly the same way you did the 1st time... log in to your Adobe ID and start
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
    -Install, update or UNinstall, and launch after installing

  • Two Creative cloud accounts - one computer. Help.

    Here's the deal - I have a creative cloud account on my home computer for photography and I do photography for work so I installed it on my work desktop too. So far that's been great. Now, however, my boss is also in need of my work desktop and wants to use cc application from his account on my work station. I only have cc for photography (lightroom and photoshop) and he has the full suite. Do I have to uninstall CC for myself and install his or is there a way to switch between accounts (and available applications) on the fly?

    Hi ntsloan,
    You just have to sign out from your Adobe Id and let your boss sign in with his Adobe Id.
    Please refer : Sign out, Sign in | Creative Cloud Desktop app
    Thanks,
    Atul Saini

  • Why has my Creative Cloud taken over Production Premium on a second computer?

    I have Creative Cloud on my desktop computer, but Production Premium CS 6 on my main editing computer and my laptop (both on the same Production Premium license).  But the laptop popped up with a notice it was on Creative Cloud and that I needed to log in and license to proceed - which I did.  But I don't want that - I want to keep Production Premium on that computer.  Why did it switch over to Creative Cloud on my laptop, and how do I switch it back to Production Premium?

    Thanks jgruzec.  This leads to other questions and issues:
    1.  Is this a normal problem when one has both Adobe purchased software and Adobe subscription software under the same Adobe ID?  Are others seeing it?  I have not seen this described before, and if it was I missed it when I subscribed to Creative Cloud.  I did use the same Adobe ID.
    2.  I don't have any way to deactivate Production Premium on the laptop because that computer thinks it is on a Creative Cloud license.  So I can't deactivate, reinstall and do offline re-activation.
    3.  I have not used my main editing computer with Production Premium for a while as I have been working in the field with the laptop.  Can I expect that when I start using it, it will come up the same issue?
    4.  I don't know how it would work with another Adobe ID, and how one might transfer licenses to a new account.  I expect this is talking with Adobe support and working through it, but is this something others have done so that Adobe knows the issue and will be able to solve it?
    5.  Is Adobe apt to fix this problem so that customers can have both purchased software and subscription software in their main account?

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