Creative cloud troubleshooting
My MacBook Pro it's broken, format the disk and can not reinstall the creative cloud to download, application instaled but is left wondering and applications CS6 do not appear to reinstall
How can I reinstall all the applications that are already paid if CC is not working
I need someone who speaks spanish
In Mexico there is no help
Similar Messages
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So is it still broken and Adobe are just not owning up?
Please refer to:
Unable to reach Adobe servers, Please check firewall settings and try again
In Creative Cloud Application "unable to reach adobe servers please check your firewall settings"
Unable to reach Adobe servers when opening Creative Cloud
Troubleshoot CCM Applet installation and download
Sign in, activation, or connection errors | CS5.5 and later
Creative Cloud Connection Update
There are some important instructions
Regards
Rajshree -
I have been trying for 2 days now to get this resolved.
Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
I restarted my machine, and tried again. Same issue.
I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
I ran out of time and had to stop after being on with them for over an hour.
Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
Thank you for your time and assistance.Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html. Error 213 indicates there was problem locating the update or an incorrect URL. The troubleshooting steps are still the same as both errors are related to failure of the current network connection.
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I have troubleshooted and followed all the solution steps posted on the website about this problem and it still wont work. what should I do?
Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792 -
Problems Downloading: Adobe Creative Cloud Enterprise-Package
I am a Adobe Creative Cloud Enterprise Administrator. I have gone through the steps of logging in, inputting our serial number, selecting the applications for the package and then downloading the package. The problem is that the download stops at 2%. I even left it running overnight and it is still at 2%. I've tried again this morning, deleted the cache and attempted to create a new package, same result stops at 2%. Does any one have a clue on how to fix this problem?
Packager Computer: Clean install from DVD of Windows 7 Enterprise SP1 x64, UAC disabled, Firewall disabled, no other applications installed other than the Adobe Creative Cloud Packager
Package: Windows 64bitHi JohnBNO,
Are you on a managed network. Please refer the kb: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html.
Regards,
Romit Sinha -
Error in Installing From Creative Cloud
installing from Creative Cloud I get this errors
Exit Code: 7
Please see specific errors and warnings below for troubleshooting. For example, WARNING: DW020 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s), 3 warning(s)
WARNING: DW020: {72CC24A1-A3A8-49CE-B1FF-0045356483B2} Adobe Edge Animate Preview 1.0.0.0 conflicts with: {11AC2863-B8A3-4EB0-9947-BF40D0513BEA} Adobe Edge Preview 1 1.0.0.0
Please uninstall these products, restart your computer and then run this installer again.
WARNING: DW020: NOTE: Cannot set action to the payload {72CC24A1-A3A8-49CE-B1FF-0045356483B2} Adobe Edge Animate Preview 1.0.0.0 as conflicting payload is installed.
WARNING: DW020: {72CC24A1-A3A8-49CE-B1FF-0045356483B2} Adobe Edge Animate Preview 1.0.0.0 conflicts with: {11AC2863-B8A3-4EB0-9947-BF40D0513BEA} Adobe Edge Preview 1 1.0.0.0
Please uninstall these products, restart your computer and then run this installer again.I too am getting this same error when I attempt to install Adobe Edge Animate from the Creative Cloud. I am running Mac OS X (10.8.2) and all of my software is current and up-to-date. I have followed the instructions provided in the error above which says to uninstall the previous Edge Preview and restart the machine. Edge has been removed from my machine (and I can find no traces of it) and I have restarted and I am still receiving this error.
George Goeschel
[email protected] -
Why am I seeing a "Download Error" message in Creative Cloud Desktop app?
am connecting with the internet and my login info. is correct but always i have a massage say download error please contact customer support .
do i have to download it again ?What browser, and have you tried with your firewall temporarily disabled?
Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
-Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088 -
Adobe Creative cloud Photoshop CC 2014 , smudge tool freezing
Issue: Adobe CC 2014 , Photoshop smudge tool freezing , application stops responding when using more that 4000px
Facing issue with Adobe photo shop , smudge tool freezes when using >4000px .
issue persists on all workstations with NVidia card on windows 7 and 8.1 with similar specs except video card.
Configuration for Windows 7 platform with NVIDIA Quadro K6000 12GB graphics : -
Intel Xeon Processor E5-2603 v3
32GB (4x8GB) 2133MHz DDR4 RDIMM ECC
System information for above spes.
Dell Workstation :
Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x32
Operating System: Windows 7 64-bit
Version: 6.1
System architecture: Intel CPU Family:6, Model:15, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 6
Processor speed: 1596 MHz
Built-in memory: 32692 MB
Free memory: 29499 MB
Memory available to Photoshop: 3255 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Unavailable
OpenGL Version: 2.1
Video Rect Texture Size: 16384
OpenGL Memory: 4095 MB
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: Quadro K6000/PCIe/SSE2
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Video Card Number: 1
Video Card: NVIDIA Quadro K6000
Driver Version: 9.18.13.4752
Driver Date: 20150205000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: NVIDIA Quadro K6000
Video Card Memory: 4095 MB
Serial number: Tryout Version
Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\
Temporary file path: C:\Users\user\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 118.0G, 49.0G free
Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Required\
Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Plug-ins\
Installed components:
ACE.dll ACE 2013/03/19-12:09:02 79.535293 79.535293
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdobeLinguistic.dll Adobe Linguisitc Library 7.0.0
AdobeOwl.dll Adobe Owl 2013/03/03-12:10:08 5.0.13 79.533484
AdobePDFL.dll PDFL 2013/03/13-12:09:15 79.499517 79.499517
AdobePIP.dll Adobe Product Improvement Program 7.0.0.1768
AdobeXMP.dll Adobe XMP Core 2013/03/13-12:09:15 79.151481 79.151481
AdobeXMPFiles.dll Adobe XMP Files 2013/03/13-12:09:15 79.151481 79.151481
AdobeXMPScript.dll Adobe XMP Script 2013/03/13-12:09:15 79.151481 79.151481
adobe_caps.dll Adobe CAPS 7,0,0,21
AGM.dll AGM 2013/03/29-12:09:59 79.536232 79.536232
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
aif_core.dll AIF 5.0 79.534508
aif_ocl.dll AIF 5.0 79.534508
aif_ogl.dll AIF 5.0 79.534508
amtlib.dll AMTLib 7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50) 1.000000
ARE.dll ARE 2013/03/19-12:09:02 79.535293 79.535293
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2013/03/19-12:09:02 79.535293 79.535293
BIBUtils.dll BIBUtils 2013/03/19-12:09:02 79.535293 79.535293
boost_date_time.dll DVA Product 7.0.0
boost_signals.dll DVA Product 7.0.0
boost_system.dll DVA Product 7.0.0
boost_threads.dll DVA Product 7.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.1.6.30158 2.1.6.30158
CITThreading.dll Adobe CITThreading 2.1.6.30158 2.1.6.30158
CoolType.dll CoolType 2013/03/19-12:09:02 79.535293 79.535293
dvaaudiodevice.dll DVA Product 7.0.0
dvacore.dll DVA Product 7.0.0
dvamarshal.dll DVA Product 7.0.0
dvamediatypes.dll DVA Product 7.0.0
dvaplayer.dll DVA Product 7.0.0
dvatransport.dll DVA Product 7.0.0
dvaunittesting.dll DVA Product 7.0.0
dynamiclink.dll DVA Product 7.0.0
ExtendScript.dll ExtendScript 2013/03/21-12:10:31 79.535742 79.535742
FileInfo.dll Adobe XMP FileInfo 2013/03/19-12:09:02 79.151561 79.151561
filter_graph.dll AIF 5.0 79.534508
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
imslib.dll IMSLib DLL 7.0.0.37
JP2KLib.dll JP2KLib 2013/02/19-12:28:44 79.248139 79.248139
libeay32.dll The OpenSSL Toolkit 0.9.8g
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 2.1.2.1756
mediacoreif.dll DVA Product 7.0.0
MPS.dll MPS 2013/03/15-13:25:52 79.535029 79.535029
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp71.dll Microsoft® Visual Studio .NET 7.10.3077.0
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr71.dll Microsoft® Visual Studio .NET 7.10.3052.4
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
PatchMatch.dll PatchMatch 0000/00/00-00:00:00 1. 1.
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC CC
Plugin.dll Adobe Photoshop CC CC
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (32 bit) 4.0.1.34
PSArt.dll Adobe Photoshop CC CC
PSViews.dll Adobe Photoshop CC CC
SCCore.dll ScCore 2013/03/21-12:10:31 79.535742 79.535742
ScriptUIFlex.dll ScriptUIFlex 2013/03/21-12:10:31 79.535742 79.535742
shfolder.dll Microsoft(R) Windows (R) 2000 Operating System 5.50.4027.300
ssleay32.dll The OpenSSL Toolkit 0.9.8g
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
updaternotifications.dll Adobe Updater Notifications Library 7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 7.0.1.102
WRServices.dll WRServices Mon Feb 25 2013 16:09:10 Build 0.19078 0.19078
Required plug-ins:
3D Studio 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Accented Edges 14.0
Adaptive Wide Angle 14.0
Angled Strokes 14.0
Average 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Bas Relief 14.0
BMP 14.0
Camera Raw 8.0
Camera Raw Filter 8.0
Chalk & Charcoal 14.0
Charcoal 14.0
Chrome 14.0
Cineon 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Collada 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Color Halftone 14.0
Colored Pencil 14.0
CompuServe GIF 14.0
Conté Crayon 14.0
Craquelure 14.0
Crop and Straighten Photos 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Crop and Straighten Photos Filter 14.0
Crosshatch 14.0
Crystallize 14.0
Cutout 14.0
Dark Strokes 14.0
De-Interlace 14.0
Dicom 14.0
Difference Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Diffuse Glow 14.0
Displace 14.0
Dry Brush 14.0
Eazel Acquire 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Embed Watermark 4.0
Entropy 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Extrude 14.0
FastCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Fibers 14.0
Film Grain 14.0
Filter Gallery 14.0
Flash 3D 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Fresco 14.0
Glass 14.0
Glowing Edges 14.0
Google Earth 4 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Grain 14.0
Graphic Pen 14.0
Halftone Pattern 14.0
HDRMergeUI 14.0
IFF Format 14.0
Ink Outlines 14.0
JPEG 2000 14.0
Kurtosis 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Lens Blur 14.0
Lens Correction 14.0
Lens Flare 14.0
Liquify 14.0
Matlab Operation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Maximum 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Mean 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Measurement Core 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Median 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Mezzotint 14.0
Minimum 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
MMXCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Mosaic Tiles 14.0
Multiprocessor Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Neon Glow 14.0
Note Paper 14.0
NTSC Colors 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Ocean Ripple 14.0
Oil Paint 14.0
OpenEXR 14.0
Paint Daubs 14.0
Palette Knife 14.0
Patchwork 14.0
Paths to Illustrator 14.0
PCX 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Photocopy 14.0
Photoshop 3D Engine 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Picture Package Filter 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Pinch 14.0
Pixar 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Plaster 14.0
Plastic Wrap 14.0
PNG 14.0
Pointillize 14.0
Polar Coordinates 14.0
Portable Bit Map 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Poster Edges 14.0
Radial Blur 14.0
Radiance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Range 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Read Watermark 4.0
Reticulation 14.0
Ripple 14.0
Rough Pastels 14.0
Save for Web 14.0
ScriptingSupport 14.0
Shake Reduction 14.0
Shear 14.0
Skewness 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Smart Blur 14.0
Smudge Stick 14.0
Solarize 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Spatter 14.0
Spherize 14.0
Sponge 14.0
Sprayed Strokes 14.0
Stained Glass 14.0
Stamp 14.0
Standard Deviation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
STL 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Sumi-e 14.0
Summation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Targa 14.0
Texturizer 14.0
Tiles 14.0
Torn Edges 14.0
Twirl 14.0
Underpainting 14.0
Vanishing Point 14.0
Variance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Variations 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Water Paper 14.0
Watercolor 14.0
Wave 14.0
Wavefront|OBJ 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
WIA Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
Wind 14.0
Wireless Bitmap 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
ZigZag 14.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Adobe Exchange
Kuler
Installed TWAIN devices: NONE
Troubleshooting done : 347.88 , release 2015.3.19
Certified Nvidia performance were installed version :
Note : same issue persists on different Windows 8.1 with - Nvidia Quadro K4200 4GB.
The software stops responding and freezes when photoshop Smudge tool only when size is increased to >4000px ,
Have updated CC desktop from
https://creative.adobe.com/products/creative-cloud and installed all updates.
Confirmed Compatiblity
Windows 8.1 compatibility FAQs | CC, CS6, Acrobat
Reduced cache set size to 128 in performance.
Tried Advanced graphics card settings in preferences.
Changed processor affinity , no go.
Kindly suggest solution at the earliest
Regards,
DeepakJeff,
We had tried on multiple operating system and also with latest updates done , same issue persists ,current version is 14.2.1 x64 , Photoshop stops responding once brush size in increased about 1000px.
All latest update were installed via creative common cloud.
Regards
Deepak. -
Creative Cloud Desktop issue: "you've been signed out" when trying to sign in
Hi,
Following the resolution guide for this issue on the adobe site, I have deleted the opm.db file from the oobe folder. But the issue still remains.
Steps carried out
Quit the app
Deleted opm.db file
launched the app
signed in
same error
I have also done a restart after deleting the file.
I also reinstalled the application.
Is this issue due to the maintenance? My Colleague has the same issue.
Thanks in advance for your help.Hi All,
Issue:
When you launch the Creative Cloud desktop app, a "You've been signed out" message appears.
Troubleshoot points of note.
Mac Mavericks OS
This is happening on two Macs – regardless of user credentials used
This works using the user’s credentials from a PC using the windows Creative Cloud Desktop App
Creative Cloud Desktop successful downloaded one app on the 16/06/2014 to the Mac
Adobe’s Resolution
https://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
Also tried renaming another folder – AAMupdater in the Adobe folder, as suggested on an Adobe Forum
Deleted OOBE folder in a second location (location that differs from that in the guide above)
Also used the Creative Cloud Cleaner to tidy up installation files
This issue is still on going and I have submitted a log to Adobe Tech for analysis on User: Daniel above.
If anyone has a solution please let me know. -
Creative Cloud won't sync with my Libraries
I'v reinstalled the latest Creative Cloud desktop app, and updated to the latest version of Photoshop CC 2014 - but I cannot get Creative Cloud to show me any of my assets (libraries) on the website.
To troubleshoot in Creative Cloud preferences :
1. I made sure Sync was on, and
2. I tested the folder location for files. It was my User folder which seems to be default, and I tested it by changing it to the Creative Cloud folder nested inside User folder, but no change.
I'm on Adobe Creative Cloud 1.9.0.465
And Running Mac OS 10.9.5Hi,
Can you send me your log files please?. You can find them in the following locations:
Mac:
/Users/<username>/Library/Application Support/Adobe/CoreSync
Windows:
C:\Users\<username>\AppData\Roaming\Adobe\CoreSync
'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)
Please send upload them to Creative Cloud and send me a link at [email protected]
Also you can check out these links for tips:
-https://forums.adobe.com/community/creative_cloud/host_sync
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-Size Limits https://forums.adobe.com/thread/1488242
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-Phantom folder problem https://forums.adobe.com/thread/1490445
Error: "Unable to sync files" -
Creative Cloud and Proxy Support
To whom it may concern,
I am a Technical Specialist for an Enterprise. We use Astaro (now Sophos) as a our proxy appliance. We use Active Directory based authentication to provide internet access to our clients.
I am currently in the process of building a SOE for our Mac workstations. It is based on Mac OS X 10.8.4 and uses deploy studio to install. We have used the Creative Cloud packager to build an installer that contains all the packages for the Creative Cloud suite. The whole suite is installed but I need to be able to connect to the activation servers via the proxy to finalise the installation after deploying the SOE.
When I run the Creative Cloud installer, I am prompted for credentials even though the credentials are stored in the user keychain. When I monitor the proxy activity log, I cannot see these credentials being passed to the proxy. I can see requests being generated but the user is "" or null.
What authentication methods are supported by the Creative Cloud application in regards to proxies? Are there any logs available to narrow down the problem?
The other thing I have noticed, is the Creative Cloud is not honouring the sites in the proxy bypass list. For example if I have 192.150.3.51 in the proxy bypass list under 'System Preferences', 'Network', 'Advanced', 'Proxies', and I try to login into Creative Cloud, I still have requests to this IP address in the proxy log.
Is there a seperate config file for the proxy settings for Creative Cloud?
I also want to pass on that this has cost me (and my company) so far about 4 business days of time so far to diagnose and troubleshoot. We never had these issues with are previous Adobe Volume Licencing agreement and the CS6 product family. Our support techs have admitted that they breach company policy everytime a new mac is deployed just to be able to get CC installed by bypassing our security measures and connecting the mac directly to the internet as they have found that the only reliable method of being able to complete the installation procedure.
This is not an acceptable solution - moving to a redeployable SOE will only make this problem worse as our macs will periodically get re-imaged meaning that we will have to reactivate Creative Cloud again for our users to again have access to their tools and perform their tasks.
I do not believe that our infrastructure is very different to any other Enterprise out there (eg Internet access only via authenticated user) so I am not sure why this was not suppported out of the box.
I would appreciate any help you can provide.
Thanks
MichaelHi Admin & Marketing,
The Creative Cloud Desktop app and the CCP do not currently provide direct support for a proxy. We expect that functionality will be available with CCP 1.3 release which is expected to release soon. Please refer the blog: http://blogs.adobe.com/oobe/2013/09/creative-cloud-packager-1-3-pre-release.html.
Refer the kb: http://helpx.stage.adobe.com/creative-cloud/kb/unable-log-cc-or-ccp.html
Regards,
Romit Sinha -
It started when my CC updater would not update. I went to adobe help forums and ultimately began the uninstall/re-install process. (Win) Troubleshooting Creative Cloud Connection update from 1.0 to 1.0.5
Now I can not locate a download for the CC updater. So i am now without a creative cloud connector. I am still signed into LR however.Hi Ashley,
Please refer the following solutions given in the article.
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Hope this helps.
Regards,
Sumit Singh -
Adobe Creative Cloud CC - Adobe, Were you in a Hurry ?
Hi Adobe,
were you in a rush releasing this code ?????
I have never ever worked with a suite of software so buggy and full of old bugs.
I think I may have to seriously look elsewhere for professional software.
1) You DO NOT address old bugs but keep releasing the same (and new ones) in the upgrades
2) You do not value feedback AT ALL... Your forums is FULL of it but you NEVER implement it
3) CC MUST be short for Creative Catastrophe - Because I have a Mac that constantly freezes but ONLY when using your software.
I really wish you lots of Luck in the future as I value the potential of your products. But please - have some self respect and end the countless bugs you have !
Rant Over !We can't know. You have not provided any exact system info or other technical details such as Internet connection, drive configuration, language settings and whatnot. That and of course nobody can tell you anything about your specific issues without some log files or similar info.
Troubleshoot Creative Cloud download and install issues
Mylenium -
Creative Cloud Packager 1.2 Builds error on Install...
As I posted in this thread, with no resolution, I am running into issues with Creative Cloud Packager 1.2 Builds. The builds create fine, the applications install fine (when you unpack and rename the Set-up.dat to Set-up.exe), however trying to run the build .exe or .msi fails and never installs anything. It appears the build is trying to uninstall the CC applications before doing an install, but fails as there are no CC applications installed. I have tried with the Creative Cloud App running and not running, restarted with all services stopped, etc as directed in the other thread, but still no successful installs. A snippet (as it is the same error for every application in the build) of the error I am being given in the log is:
Exit Code: 33 - The product is not installed, cannot uninstall.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DW040 ...
?08/02/13 17:11:59:044 | [INFO] | | OOBE | DE | | | | 57508 | DEVersion: 5.0.0.0
08/02/13 17:11:59:044 | [INFO] | | OOBE | DE | | | | 57508 | Loading library from C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE5\Setup.dll
[ 57508] Fri Aug 02 17:11:59 2013 INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
Create Required Folders
Assuming uninstall mode
Lookup for master payload
[ 57508] Fri Aug 02 17:11:59 2013 ERROR
DW040: The product "{9bcd38e7-1f9a-4536-8cd4-96448263f367}" is not installed. Cannot proceed with the uninstall
[ 57508] Fri Aug 02 17:11:59 2013 INFO
##### Running EDT Workflow #####
:: END TIMER :: [Total Timer] took 22.9717 milliseconds (0.0229717 seconds) DTR = 174.127 KBPS (0.170046 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s), 0 warning(s)
ERROR: DW040: The product "{9bcd38e7-1f9a-4536-8cd4-96448263f367}" is not installed. Cannot proceed with the uninstall
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
Exit Code: 33 - The product is not installed, cannot uninstall.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DW040 ...
The machine that this is being built and tested on, and will be deployed on, are Windows 7 x64 so what is the cause of this error? Is there anyway to work around to this? Can I creating a batch install with command-line flags for each package Set-up.exe? Is there a way to get a previous or beta build of Creative Cloud Packager so that I can properly deploy the application?
-EricHi eacraft,
Please quit CC desktop if running at the backend and try installing in the given sequence:
Note: It is recommended that Creative Cloud Packager should not be installed on a system where one or more Creative Suite products or Creative Cloud Manager products have been installed.
Adobe Application Manager 3.1 and Creative Cloud Packager can be installed and used on the same machine. However, they should not be running simultaneously for package creation.
Sequence of installation of packages in the Exceptions folder
Except for Acrobat for Windows, all packages in the Exceptions folder should be deployed afteryou have deployed the main MSI or PKG package. However, Acrobat for Windows should be deployed before you deploy the main package.
Therefore, if you are using Exceptions Deployer Application to deploy Acrobat on Windows, you should run Exceptions Deployer Application before deploying the main MSI package. For all other packages, you run Exceptions Deployer Application after deploying the main packages. If theExceptions folder contains Acrobat for Windows as well as other packages, you run Exceptions Deployer Application twice—once before deploying the main MSI package (this will deploy Acrobat for WIndows) and once after deploying the main MSI package (this will deploy the other packages).
Please check for any conflicting processes if running at the backend: http://helpx.adobe.com/creative-cloud/packager/resolving-process-conflicts.html
Regards,
Romit Sinha -
Look, I'm just testing the trial versions right now. Don't try to troubleshoot something that I don't ask; this is what I'm looking to accomplish:
Is it possible to install a trial version of any of the Adobe Creative Cloud software in a previous version? By that, I am referring to the following:
I want to install a trial version of Adobe Premiere Pro CC 2014; NOT Adobe Premiere Pro CC 2014.1. If you notice, I want to reinstall a trial version of the previous release. Don't ask why, you'll just laugh for my stupid reason, but I'm merely wondering if it is possible. Creative Cloud now only offers trials of the newest versions, and I want to install trails of previous versions for my own, personal reasons. Is this possible to do with creative cloud, or must I do it some other way?
Is it also possible to obtain the physical installation files so that I won't have to always go through creative cloud to download them again (and then I can just set it up without being connected to the internet)?The previous version option is only available to individuals which have a membership. The availability of previous version titles available is dictated by the computer meeting the minimum system requirements and the entitlement of the membership to access the requested applications. To future viewers of this discussion if you are unsure what software titles your membership is entitled to please contact our support team directly at Contact Customer Care.
Wastingyourlifeaway you can download the installers for the CC version of the applications from Download New Adobe CC Trials: Direct Links (no Assistant/Manager) | ProDesignTools. Please make sure to complete the Very Important Instructions prior to scrolling down the page and clicking on the download link.
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