Creative Cloud - 'try' rather than 'install'?

I am trying to re-download my CS6 Creative Cloud software, but now I get ‘Try’ instead of ‘Install’ – what is that about?

Creative Cloud Reverts to Trial Mode
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

Similar Messages

Lightroom CC showing up as 'Try' in Creative Cloud app rather than as upgrade to Lightroom 5

I have a current photography plan. I am running Windows and my PC meets minimum requirements. Creative Cloud is only showing Lightroom CC as a 'Try' Option rather than an upgrade to Lightroom 5. Do I just have to bite the bullet and install the trial and CC will sort it out or is there an issue here with licensing?

I got the same thing. I installed it from the Try button and it would not open in Windows 8.1 from the new desktop icon and I still had version 5.5 in the task bar tray. I'm waiting nearly and hour now for live chat, so I'd say theres a lot of people contacting Adobe with problems.

Can I install Creative Cloud on more than one computer?

Can I install Creative Cloud on more than one computer?

Refer the Cloud FAQ
http://www.adobe.com/products/creativecloud/faq.html
Under Getting Started:
Can I use the software I download from Creative Cloud on multiple computers?
Yes, you can use Creative Cloud desktop applications on two computers at once, regardless of operating system, for the individual associated with the Creative Cloud membership.

Can I install Adobe Creative Cloud in more than one computer with the individual plan?

I don´t have clear about the diference between individual plan an teams. My questions are:
Can I install Adobe Creative Cloud in more than one computer with the individual plan?
The team plan means that I have to pay for US$70 for each computer that i want to install the creative cloud even if I am the only user?

Hi heymarusia,
Yes, you can install and activate Creative Cloud desktop applications on two computers, regardless of operating system, for the individual associated with the Creative Cloud membership. See the product license agreements page for more information.
Regards,

I have paid for adobe but the apps still say trial rather than install by them why?

I brought adobe yesterday and have downloaded the cloud app. however when I go onto the desktop and look for apps they all say try against them rather than install.

Creative Cloud Help / Creative Cloud applications ask for serial number
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
Creative Cloud Learn & Support
http://helpx.adobe.com/creative-cloud.html
Creative Cloud Help / Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html

Error message "We have encountered the following issues: Creative Cloud desktop failed to install

I have Creative Suite 6 Design and Web Premium. The Application Manager applied updates to the CS6 Perpetual Licanse Products, but did not recognize I have a new Creative Cloud Subscription for Phoroshop and Lightroom. When attempting to install Creative Cloud Desktop, the installation fails with no details available other than the error message above.
System is Win 8.1, Intel 3770 Quad Core CPU, 32 GB Memory, 2 Toshiba 3TB HDD SATA 3 configured as RAID 1. . System runs CS 6 no issues. Have turned off the Antivirus and Firewall, cleared cache on IE 10, closed all browsers after CC desktop starts to download. CC Desktop does not show in win 8, but does show on PC in Program Files (x86), but I cannot see an executable.
Have also tried to download Creative Cloud Desktop as a stand-alone (www.adobe.com/go/adobecreativecloudapp) and also by downloading Photoshop CC as data indicates any product downloaded will install the desktop of CC.
CreativeCloudSet-up.exe does exist on PC and properties are 2,775KB size.Running the setup from the app on PC yeilds same results - Product downloads and does not install.
The error block is      Adobe Installer   (at top)
Message body         We've encountered the following issues:
                              Creative Cloud desktop failed to install
Appreciate any assistance.

Hi BillC29,
Welcome to the Community,
Try the following steps and let us know if it helps:
Download and run Creative Cloud Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html
Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
Once done rename OOBE Folder from these locations to OOBE.old
     Windows: C:\Program Files (x86)\Common Files\Adobe
                        C:\Users\(UserName)\AppData\Local\Adobe
Restart Windows
Download Creative Cloud via https://creative.adobe.com/products/creative-cloud
Launch Creative Cloud.
-Ankit

Creative Cloud is not acknowledging installed apps, is there a solution?

Creative Cloud is not acknowledging installed apps since the upgrade, all I am seeing is "install" or "try" buttons even for the apps already on my system. Nothing under "installed apps"
I tried this:
http://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html
but no luck. Everything is in the default locations. Is there a solution?

Please refer to the steps in :
Not all apps displayed for download | Creative Cloud desktop app, Adobe Application Manager
Re: Creative Cloud not showing apps.
Installed apps not shown as installed
Hope it helps you.
Regards
Rajshree

Creative cloud on more than one computer

Can I load creative cloud on more than one computer?

Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
-Windows or Mac does not matter... 2 on the same operating system, or 1 on each

Tried to install creative cloud update on windows 8.1. Got error code 50. Tried again then unistalled old creative cloud and tried new install. got error code 50 again.

Creative Cloud is failing to install (error code 50) Does anyone know how to fix this? I'm on Windows 8.1. It was previously installed and requested update. The update failed with same code.

"Failed to install" | Creative Cloud Desktop : https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

Adobe creative cloud set up to install on a mac with parallels windows 8

Unfortunately it is not possible to install the program it always displays an error message. how can you loess the problem?
error message: This application can not be run from a network drive-. copy it to a local folder and strarten it again.

I have just the regular version, not Professional.
I mean "les integrated", in the sense that you really run Fusion "in a window". The more "integrated" approach means that Windows applications run as if they were for the Mac, and you do not see the Windows interface at all. I personnaly think tjat is too confusing. There is nothing wrong with it, just a bit more confusing. i like having it clear that Windows is in a seperate Window.
Op 21 nov. 2013 om 12:57 heeft Krishnam <[email protected]> het volgende geschreven:
Re: adobe creative cloud set up to install on a mac with parallels windows 8
created by Krishnam in Adobe Creative Cloud - View the full discussion
Hi MacLesNL,
Which version of VM Ware should I go for?
http://www.vmware.com/uk/products/fusion/
http://www.vmware.com/uk/products/fusion-professional/
So that I could install Adobe CC on Windows 7? Please advise.
What do you mean ny "less integrated"? Is this must to run Adobe CC in VMWare on Mac?
Please advise.
Thanks, Krishnam
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Adobe Creative Cloud Console 2014 shows INSTALL instead of UPDATE next to installed CC2014 software

From a "STRANGE SITUATION" issue discussed in: RANT: cloud re-install ("strange situation")
I hoped that the Adobe Creative Cloud Console displayed an update with a fix for a problem I had.
When I open Adobe Creative Cloud it displays an INSTALL button next to ALL my already installed CC2014 versions (except Animate and Muse for some reason)
Clicking on the INSTALL next to PhotoshopCC2014 starts the slow 1.xxxGB download of the full PhotoshopCC2014 from scratch.
Restart did not help
With the CC (CC2013/CC1??) role-out I manually downloaded the installs to not have to download 8GB of installs on multiple workstations - when the CC2014 role-out came it was not clear if this was a complete new version or an update (since Adobe had decided to re-invent naming conventions or to copy Autodesk), so I did not download the installs to a location I have control over. The announcement of the CC2014 (CC2) "update" sounded a lot like the language for previous updates and new feature announcements of the CC version (or was it CC1 or CC2013)
I'll "re-install" all my CC2014 apps when I go home tonight.
Unluckily this means a lot of unnecessary bandwidth usage since all my CC2014 apps are still working.

You are now chatting with 'Fazal'
Fazal: Hello! Welcome to Adobe Customer Service.
Fazal: Hi Jaco.
jaco: hi
Fazal: Could you please elaborate the issue?
jaco: accc (adobe creative cloud console) wanted to update today - once it updated most of my CC2014 apps showed an INSTALL button instead of an UPDATE button next to them
jaco: which means I won't be able to update until I press the INSTALL button - which re-downloads and re-installs all those apps
Fazal: Just to confirm may I know if you are unable to locate the Update button next to the applications ?
jaco: I should have downloaded my Installs and installed manually as I did with CC2013/CC01 - because now I have to download 8GB+ of data
jaco: what do you mean not locate - it is not a messy room
Fazal: Since you have reach the Customer Support, I request you to please contact technical support to fix this issue.
jaco: the button said INSTALL when CC2014 became available and after I installed the softw. it showed UPDATE if an update was available or up to date with a green arrow
Fazal: In this case I request you to please contact our technical team to resolve the issue.
jaco: now they all say INSTALL again - although they work and are installed
jaco: well this was a waste of time
Fazal: I am sorry Jaco, I request you to please contact us via Phone support.
Fazal: I will provide the phone number to contact our technical team.
jaco: Thanks
Fazal: You're welcome.
Fazal: Here is the Phone support number in Australia : XXXXXXXXX
jaco: thanks Fazal
Fazal: You're welcome.
Fazal: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
This chat session has ended.
Thank you for contacting Adobe.

Creative Cloud Desktop fails to install

I've been trying to install the Creative Cloud Desktop in Windows 7, but I keep getting the failure message. I've tried the instructions here: http://www.ana-todor.ro/simple-fix-for-creative-cloud-desktop-failed-to-install-error/15/0 8/2013/, but it's still not working.
Anybody have any ideas?

Hi DCWilson451,
Could you please follow these steps and let us know if it helps you.
Please download and run Creative Cloud Cleaner Tool
http://www.adobe.com/support/contact/cscleanertool.html
Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
Once done please rename OOBE Folder from these locations
Windows :
C:\Program Files (x86)\Common Files\Adobe
C:\Users\(UserName)\AppData\Local\Adobe
After this please reboot your machine and download Creative Cloud desktop again from the following location
Go to creative.adobe.com -> Download Center -> Download Creative Cloud

The Add-on Creative Cloud Libraries failed to install, General error message

Hi there,
My CC icon has an exclamation mark next to it and following message appears when in Apps:
"The Add-on Creative Cloud Libraries failed to install, General error message"
Any idea what could be a reason and how to sort it out?
Thanks,
Zana

Nobody can tell you anything without proper system info or other technical details.
Mylenium

The add-on Creative Cloud Libraries failed to install. [was: Help Needed]

I'm getting this error message; "The add-on Creative Cloud Libraries failed to install: general error message." Can anyone tell me how to fix this?

Me too, only today whilst installing on new machines.

Why is creative cloud update failing to install?

I can not use my creative cloud because it keeps trying to install an update and fails. How do I solve this?

I hope I hqad the right fault, please let me know if not.
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0x1608
Starttijd van toepassing met fout: 0x01d07e9d4b208f25
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
Rapport-id: 899e5f6e-ea90-11e4-9933-90fba63425e0
This is earlier:
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0x1210
Starttijd van toepassing met fout: 0x01d07e9ceda6f7c2
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
This is earlier:
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0x6f0
Starttijd van toepassing met fout: 0x01d07e9c70de8b54
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
This is earlier:
De sessie ReadyBoot is beëindigd door de volgende fout: 0xC0000188
Tis is earlier:
De maximale bestandsgrootte voor de sessie ReadyBoot is bereikt. Het is
daardoor mogelijk dat gebeurtenissen verloren gaan (niet worden
geregistreerd) in het bestand C:\Windows\Prefetch\ReadyBoot\ReadyBoot.etl.
De maximale bestandsgrootte is momenteel ingesteld op 20971520 bytes.
This is earlier:
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0xf98
Starttijd van toepassing met fout: 0x01d07e97f6a03cb9
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
This is earlier:
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0xcc8
Starttijd van toepassing met fout: 0x01d07e979229c174
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
Do you need more? Please tell me.
I hope you can understand. It's Dutch.
2015-04-24 18:58 GMT+02:00 Brucgovn <[email protected]>:
Why is creative cloud update failing to install? created by Brucgovn
<https://forums.adobe.com/people/Brucgovn> in *Creative Cloud Download &
Install* - View the full discussion
<https://forums.adobe.com/message/7475697#7475697>

Creative Cloud - 'try' rather than 'install'?

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