Creative Cloud unable to install and Cleaner Tool crashes
Hi.
I really need help. I am working on three different projects i Adobe Premiere CC and I am also using AE and Audition. A few days ago they all stopped working when I started my computer. When I tried to start Creative Cloud it was just a blank window that showed up, In other words it didn't load anything. And when I tried to open Premiere or the other two applications that I had installed nothing happened. I went to the folder the programs should be installed in and pressed the icon there and a small window with a warning text showed up. It said something like: This application is either gone or moved so that it can't be found. So I tried uninstalling all CC programs, used the Cleaner Tool, rebooted the computer and installed everything again, but as soon as I rebooted the computer again it was all the same as before. After doing this a couple of times and searching around the internet without finding anything that helped I decided to format my computer and do a clean install of windows. I am using windows 7 by the way. Now I tried to download Creative Cloud and installing it again but all of a sudden that won't work at all. This window pops up instead:
I apologize that it's in swedish. But the translation would be something like:
The following issue has occurred:
Something went wrong during the installation (error: A12E1).
Go to our customer support site if you want troubleshooting tips.
Now I did that and couldn't find anything useful. So I thought; maybe it will help to reboot the computer, but it did not. Then I figured that Adobes Cleaner Tool surely would help... It wont even start. It crashes as soon as I click it.
I am not a computer genius but I am skilled enough to usually being able to figure out what's wrong and fix it.
Everything worked fine before. I'm not paying money for Creative Cloud if all these problems keep happening!
Help! I do not know what to do anymore!
Sincerely
Ante
The crashes probably mean that a specifc DLL is missing. Install the MSVC 8,9 and 10 runtimes from Microsoft manually.
Mylenium
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