CREATIVE CLOUD UPDATER CRASHES ON OPEN
I have a new MacBook Pro 2014 with Yosemite 10.10.1 and the CC updater continually crashes on open. I have uninstalled and reinstalled with no success. Old updater is also visible in Menu (A) showing 3 files in need of an update. I still have CS6 Suite installed as well as CC 2014.1 Is there a preference file i can delete that might help? Not having this problem on my desktop.
Process: Creative Cloud [36528]
Path: /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Identifier: com.adobe.acc.AdobeCreativeCloud
Version: 1.8.1.451 (???)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Creative Cloud [36528]
User ID: 502
Date/Time: 2014-11-29 16:32:24.149 -0600
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID:
Sleep/Wake UUID:
Time Awake Since Boot: 240000 seconds
Time Since Wake: 32000 seconds
Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000579ba8fb
VM Regions Near 0x579ba8fb:
__LINKEDIT 000000000cc52000-000000000cc53000 [ 4K] r--/rwx SM=COW /Library/InputManagers/*/Cooliris.bundle/Contents/MacOS/Cooliris
-->
MALLOC_TINY 0000000078e00000-0000000079000000 [ 2048K] rw-/rwx SM=COW
Application Specific Information:
objc_msgSend() selector name: release
Thread 0 Crashed:: CrBrowserMain Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x99a750a7 objc_msgSend + 23
1 com.apple.CoreFoundation 0x96da689f _CFAutoreleasePoolPop + 47
2 com.apple.AppKit 0x930a8180 -[NSApplication finishLaunching] + 745
3 com.apple.AppKit 0x930a7ab0 -[NSApplication run] + 143
4 libcef.dylib 0x0496de17 0x4763000 + 2141719
5 libcef.dylib 0x0496d61c 0x4763000 + 2139676
6 libcef.dylib 0x049a16f8 0x4763000 + 2352888
7 libcef.dylib 0x049ba11e 0x4763000 + 2453790
8 libcef.dylib 0x049a0d6a 0x4763000 + 2350442
9 libcef.dylib 0x047da22f 0x4763000 + 487983
10 HEX.dylib 0x046e8c2a HEXMessageProcessor::runLoop(std::string const&) + 378
11 HEX.dylib 0x046bb7e8 0x46b9000 + 10216
12 HEX.dylib 0x046f061d HEXMessageProcessor::processMessage(std::string const&, std::string const&, ProcessMessageOutput&, MessageObject const&) + 77
13 HEX.dylib 0x046b9eaf processMessage + 175
14 NXGCore.dylib 0x00231c30 ExternalGateway::sendMessageToApplet(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 896
15 NXGCore.dylib 0x00231753 ExternalGateway::handleMessage(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 435
16 NXGCore.dylib 0x0023236e ExternalGateway::processMessageFromOutside(MessageStruct const*, bool (**)(void const*)) + 302
17 com.adobe.acc.AdobeCreativeCloud 0x0006c4b5 0x66000 + 25781
18 com.adobe.acc.AdobeCreativeCloud 0x000704d5 0x66000 + 42197
19 com.adobe.acc.AdobeCreativeCloud 0x000689d9 0x66000 + 10713
20 com.adobe.acc.AdobeCreativeCloud 0x0006798a 0x66000 + 6538
21 com.adobe.acc.AdobeCreativeCloud 0x0006c96e 0x66000 + 26990
22 com.adobe.acc.AdobeCreativeCloud 0x00067675 start + 53
Thread 1:: Dispatch qu
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x79ba8e30 ebx: 0x7c3fe010 ecx: 0x99a94242 edx: 0x579ba8db
edi: 0x7bae1000 esi: 0x99a79f99 ebp: 0xbff99be8 esp: 0xbff999a8
ss: 0x00000023 efl: 0x00010206 eip: 0x99a750a7 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x579ba8fb
Logical CPU: 4
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x66000 - 0xb2ff7 +com.adobe.acc.AdobeCreativeCloud (1.8.1.451 - ???) <A324296E-21EC-3C89-c-4F9C57FDC847> /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
0xc4000 - 0xf1ff7 +com.growl.growlframework (1.3 - 1.3) <5C271922-7459-3DCB-BDC2-c> /Applications/Utilities/Adobe Creative
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 2520117
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=287.0M resident=87.2M(30%) swapped_out_or_unallocated=199.8M(70%)
Writable regions: Total=219.3M written=10.1M(5%) resident=23.2M(11%) swapped_out=4K(0%) unallocated=196.1M(89%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 16K
CG image 4K
CG shared images 208K
CoreUI image data 40K
Foundation 4K
Image IO 4104K
Kernel Alloc Once 4K
MALLOC 90.0M
MALLOC (admin) 48K
Stack 177.6M
VM_ALLOCATE 1248K
WebKit Malloc 1248K
__DATA 11.1M
__IMAGE 528K
__LINKEDIT 52.8M
__OBJC 3024K
__TEXT 234.2M
__UNICODE 544K
mapped file 139.8M
shared memory 4K
=========== =======
TOTAL 716.2M
1/26/15 11:24:31.288 AM com.apple.xpc.launchd[1]: (com.adobe.acc.AdobeCreativeCloud.596432.631EEEE9-7E8A-467C-BD4D-2B997E18365C[2490]) Service exited due to signal: Segmentation fault: 11
Case number: 0186311622
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Creative Cloud update fails with "the download appears to be corrupted" when tried through our company's firewall, but succeeds if the computer is taken outside the firewall. The IT guys have opened up the ports and URL's specified in the Adobe documentation. I have also captured the network traffic of both the failed and successful downloads for IT to examine (using Little Snitch), however they can find nothing to account for the problem. Adobe just seems to "give up and die" after about 2-3 minutes. Why is this? How can I or IT fix this?
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Then getting on here and finding that my screen name (my own name, registered with Adobe and on the forums) isn't available, one could be excused for an excess of peevishness, I hope.I finally found a solution that worked!
I had to find the adobe logs to understand what happened, and found this error "information not found in Media_db".
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And here's the answer copied and pasted from the page. I have windows 8 64 bit, but this solution worked for me. The downside was that it said many of my applications weren't installed in the CC app, so I had to hit reinstall on many of them, but everything installed and updated correctly after this.
I had the very same problem, and I am using windows 7 too. After chat with the adobe tech support. He showed me how to fix the problem.
Also, I tried the clean tool already. That didn't help.
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!Hi elfelm,
We ask windows to reload explorer during update to load our latest dll. Sometimes, windows does quit the explorer but for some reason fails to start the explorer again. A simple workaround would be to press Ctrl+Shift+Esc keys simultaneously. This should launch task manager. Click on File and then New task. Type in explorer and press enter. This should run explorer again. Alternatively do a hard reboot of the system.
Regards,
Anirudh -
I am unable to install the creative cloud update - error 43 comes up at around 77%
I am unable to install the creative cloud update - error 43 comes up at around 77%. I'm a relatively new user.
WIthout proper system info and the detailed error report nobody can say much. Most likely you run out of disk space.
Mylenium -
Here is a Screencapture of my Creative Cloud application when I open it ! Any idea of where I can search to resolved the problem ?
I've reinstalled but nothing change !
Thank you for your help...BLANK Cloud Screen http://forums.adobe.com/message/5484303
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html -
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In Lightroom I keep getting messages that a new version is available. Installed it from CC and it installed without error, CC shows I installed it, but it simply fails to run.
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PeterI still don't know how to get CC to find that I have Photoshop CC installed, but running Creative Cloud, going to Preferences and signing out, then signing in again got Lightroom CC to work.
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I get an error when trying to open "The application Creative Cloud can't be opened. -1712
The application Install.app can't be opened. -1712
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Why is the download process for Adobe Creative Cloud updates and initial installations so slow? I can download and update other software from other providers almost an order of magnitude faster. This slow download problem has been present since I started using Creative Cloud soon after it was initially offered.
Adobe customer support maintains that there is no throttling at Adobe's end, and that no one has complained about this problem -- this forum shows the latter not to be true.
What is the problem?Hi ErstwhileCreative,
I don't think I've ever checked the download speed but the installers are definitely large files, many several GB. It might seem longer because the download immediately progresses into the installation at 50%
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Why is creative cloud update failing to install?
I can not use my creative cloud because it keeps trying to install an update and fails. How do I solve this?
I hope I hqad the right fault, please let me know if not.
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0x1608
Starttijd van toepassing met fout: 0x01d07e9d4b208f25
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
Rapport-id: 899e5f6e-ea90-11e4-9933-90fba63425e0
This is earlier:
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0x1210
Starttijd van toepassing met fout: 0x01d07e9ceda6f7c2
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
This is earlier:
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0x6f0
Starttijd van toepassing met fout: 0x01d07e9c70de8b54
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
This is earlier:
De sessie ReadyBoot is beëindigd door de volgende fout: 0xC0000188
Tis is earlier:
De maximale bestandsgrootte voor de sessie ReadyBoot is bereikt. Het is
daardoor mogelijk dat gebeurtenissen verloren gaan (niet worden
geregistreerd) in het bestand C:\Windows\Prefetch\ReadyBoot\ReadyBoot.etl.
De maximale bestandsgrootte is momenteel ingesteld op 20971520 bytes.
This is earlier:
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0xf98
Starttijd van toepassing met fout: 0x01d07e97f6a03cb9
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
This is earlier:
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0xcc8
Starttijd van toepassing met fout: 0x01d07e979229c174
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
Do you need more? Please tell me.
I hope you can understand. It's Dutch.
2015-04-24 18:58 GMT+02:00 Brucgovn <[email protected]>:
Why is creative cloud update failing to install? created by Brucgovn
<https://forums.adobe.com/people/Brucgovn> in *Creative Cloud Download &
Install* - View the full discussion
<https://forums.adobe.com/message/7475697#7475697> -
The application "Creative Cloud" can't be opened -1701
Ran into an odd issue, the creative cloud desktop never initialized, it tried to but was never able to connect, (not an internet issue at all, just some kind of installation issue)
So the message "the application "Creative Cloud" can't be opened -1701" when you try to open the application.
Tried to uninstall, "unable to shutdown Creative Cloud Desktop. Quit Creative Cloud desktop and try again"
(the application does not appear to be running because it was never fully installed)
Attempted force quit, application does not appear in menu dialog.
Ran activity monitor cc shows as not responding, successful force quit.
Ran the app again, this is all it does, never loads.
Any thoughts suggestions, I have a hammer, drill and play dough...Thanks for your reply, I quit the process for the adobe command, then I was able to uninstall, trying a new download now, here is the interesting thing.
Command: Creative Cloud
Path: /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Version: 1.6.0.393 ()
Parent: launchd [198]
PID: 8005
Event: hang
Duration: 1.55s
Steps: 16 (100ms sampling interval)
Looks like it hung itself, (Mail.app, I think is probably the issue, it suspends programs, so if adobe did not listen for that hook then it would not be able to resume, solution, quit mail.app
Since you have to authorize the installer I would think they could look for mail.app and ask to shut it down. -
Creative Cloud updated itself yesterday.
After the update it seems to have downgraded my business account to free creative cloud, I say this because my data allowance in the adobe cloud has been reduced from 20Gb to 2Gb - My last monthly payment was taken as normal so it is not a non-payment issue. This is a problem since I have over 5Gb currently stored. Following the update, as the creative cloud indicated synching in progress but I could see the allowance reduced to 2GB I paused the synch for fear of loss of my critical work data. There now seems to be an issue in the Adobe bridge, with two directories on my hard drive. One is called Creative Cloud (Unkown) with an old creation date which seems to contain all my data. The other directory is called Creative Cloud but only contains about a tenth of the data and was created subsequent to the update of the Creative Cloud application.
So I have 2 issues to resolve:
1 - Adobe - please tell me why my cloud allowance is reduced to 2GB. My account payments are up to date so please do something about this.
2 - How do I safely handle the data directories so that the synch can continue without data loss?
Thanks
GosiaCreative Cloud updated itself yesterday.
After the update it seems to have downgraded my business account to free creative cloud, I say this because my data allowance in the adobe cloud has been reduced from 20Gb to 2Gb - My last monthly payment was taken as normal so it is not a non-payment issue. This is a problem since I have over 5Gb currently stored. Following the update, as the creative cloud indicated synching in progress but I could see the allowance reduced to 2GB I paused the synch for fear of loss of my critical work data. There now seems to be an issue in the Adobe bridge, with two directories on my hard drive. One is called Creative Cloud (Unkown) with an old creation date which seems to contain all my data. The other directory is called Creative Cloud but only contains about a tenth of the data and was created subsequent to the update of the Creative Cloud application.
So I have 2 issues to resolve:
1 - Adobe - please tell me why my cloud allowance is reduced to 2GB. My account payments are up to date so please do something about this.
2 - How do I safely handle the data directories so that the synch can continue without data loss?
Thanks
Gosia
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