Creative Cloud upgrade on Mac

How do I stop the application so I can upgrade

Hi Peter,
Generally the installer will tell you which applications need to be shut down in order for an installation to proceed
You can usually shut any needed applications by clicking on their icon on the dock and the using the menu with the application name to quit. Example: Photoshop > Quit. You can also click and hold on the icon on the dock and choose quit, open applications have the dot below their icon on the dock.
-Dave

Similar Messages

  • I'm installing Creative Cloud on a MAC OSX 10.6.8   I have the 'installing window' displaying that it is about 95% complete but hasn't moved in 30 minutes; cannot quit it either...cancel button doesn't work, can't esc. What's up?

    I'm installing Creative Cloud on a MAC OSX 10.6.8   I have the 'installing window' displaying that it is about 95% complete but hasn't moved in 30 minutes; cannot quit it either...cancel button doesn't work, can't esc. What's up?

    I'm installing Creative Cloud on a MAC OSX 10.6.8
    You'll have to upgrade your operating system first.
    Most, if not all, Cloud apps require at least OS X 10.7.

  • Installing a trial version of the Illustrator and InDesign App in Creative Cloud on my Mac is impossible. Keep getting 'Installation failed' notices. More information gives 0 fatal error(s), 0 error(s). Already repaired disk permissions in Disk Utility bu

    Installing a trial version of the Illustrator and InDesign App in Creative Cloud on my Mac is impossible. Keep getting 'Installation failed' notices. More information gives 0 fatal error(s), 0 error(s). Already repaired disk permissions in Disk Utility but nothing seems to work. Exit code: 7.

    Hi Maarton,
    Please follow the link to resolve the issue: Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5
    -Ankit

  • Can i install creative cloud in both mac and PC? up to how many computers can i install the creative cloud?

    Hiya, i am new to the latest version of creative cloud. Wonder if i can install creative cloud in both mac and PC? And up to how many computers can i install the creative cloud? If I am going to graduate in a few months time, can I still use student discount to purchase the one year package and pay it off in one go? Thanks! !

    Sure , you can install on both Mac as well as PC .
    Max activation allowed = 2 computers.
    Student discounted price will be valid for one year.
    Later you can purchase with different Adobe ID , with valid proof of eligibility .
    Once you had purchased yearly prepaid subscription , it will not expire for another one whole year , whether you are still student or finished graduation. It will expire after year.

  • Creative Cloud both on Mac and Windows on a second computer

    Is it possible to use Creative Cloud both on Mac and Windows on a second computer with one license? At home I work with Mac, and out I work with Windows.

    In 2.1.5 of the Software License Agreement it says that you have to own tow separate licenses if you use Mac and Windows on one computer. Is this not also the case if you have two computers, one operating with Mac and one operating with Windows?
    2.1.5 Dual Boot Platform. The Software is licensed for use on a specific operating system platform. Customer
    must purchase a separate license for use of the Software on each operating system platform. By way of example,
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    device that runs both of those platforms (i.e., a dual boot machine), then Customer must first obtain two separate
    licenses for the Software. This is true even if two versions of the Software, each designed for a different operating
    system platform, are delivered to Customer on the same media.

  • I purchased photoshop and premiere pro bundle for students, i have a mac. I couldn't download the programs onto my mac from the website using the akamai downloader. I went back to the website and downloaded creative cloud app for mac, and downloaded the a

    bought photoshop and premiere bundle, couldnt download from website on mac, finally figured out how to get creative cloud app on mac, downloaded apps. It gave me trial versions, problem is i paid for full membership already. need to uprade to full membership. wondering if i should return products? thinking i maybe bought windows version and cant download to mac...

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Creative cloud app for mac has no apps in it after update

    creative cloud app for mac has no apps in it after update "Download Error" I have already tried quitting and reopening and restarting.

    Hi CORP Lab,
    You can surely try the steps suggested by kglad and also if you can please share a screen shot of the error message ? When you try and login to the Creative Cloud Desktop Application , what is the message that you are getting ?
    Cheers,
    Kartikay Sharma

  • When I try to download Creative Cloud on my mac  Error Starting Creative Cloud comes up

    When I try to download Creative Cloud on my mac  Error Starting Creative Cloud comes up message is:cookies dir: cannot make folder/cookies:Permission denied (error 13). What to do?

    Thank you!
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    Johanna Pettersson
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    15 sep 2014 kl. 22:52 skrev Sheena Kaul <[email protected]>:
    When I try to download Creative Cloud on my mac  Error Starting Creative Cloud comes up
    created by Sheena Kaul in Adobe Creative Cloud - View the full discussion
    Hi weddinginsweden,
    Please refer to the help document below where this issue stands resolved:
    Re: cannot make folder /cookies: Permission denied (error 13)
    Regards,
    Sheena
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  • Unable to login to update the photoshop or the illustrator through the Creative cloud dock in Mac

    I am unable to login in the Creative cloud dock in Mac but am able to login in their website with the same ID and password. Everytime i try to update, it asks for authentication but is not accepting the details.
    I tried to contact support through chat, but they never seem to be available.

    Sunilbabuvk I believe you are being prompted to enter your administrator password.  You can find details regarding the installation process at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.  If it is asking for your administrator credentials then you will want to enter the same information you use to log into your computer.

  • Creative Cloud Desktop for Mac

    Download error for Creative Cloud Desktop for Mac. Error message is. Error Starting Creative Cloud. Cookies dir. cannot make folder/cookies: Permission denied (error 13) Any suggestions?

    Hi MistyTom,
    The error 13 does look like a permission issue.
    Please try logging in as a root user and install the Adobe Creative Cloud application under that account. 
    You can find details on how to log in as root at OS X Mountain Lion:
    Enable and disable the root user - http://support.apple.com/kb/PH11331
    In addition please refer to the following forum thread on error 13 issue.
    http://forums.adobe.com/message/5628798#5628798
    Regards,
    Sumit Singh

  • Creative Cloud Installer ダウンロードが最後まで行かない.キャンセルもできません.Mac OS10.6.8

    Creative Cloud Installer ダウンロードが最後まで行かない。
    キャンセルもできません。
    しばらくapplicationのアップデートをしていませんでした。
    Mac OS10.6.8です。

    CreativeCloudの必要システム構成はMac OS X v10.7、v10.8、v10.9 または v10.10 日本語版となっていました。
    ダウンロードがうまくいかないのも構成外だからかもしれないですね…。
    10.6.8ではCreativeCloudの代わりにApplicationManagerを使いますー。
    どんな理由でCreativeCloudをインストールされようとしているのかわかりませんが
    …ApplicationManagerなら↓からダウンロードできますよ！
    Adobe - Adobe Application Manager：Adobe Application Manager：Thank You

  • Is the new Photoshop Creative Cloud compatible with MAc OS X Lion?

    Is the new Photoshop Creative Cloud compatible with Mac OS X Lion 10.7.5?

    Yes, according to the system requirements page at Adobe:
    http://www.adobe.com/products/photoshop/tech-specs.html
    Photoshop Creative Cloud will run on Mac OS X v10.7 or v10.8

  • Can I download applications from CS6 Creative Cloud on a Mac OS X?

    Can I download applications from CS6 Creative Cloud on a Mac OS X?

    Copying from this forum thread (http://forums.adobe.com/message/4395631)
    Can you install the creative cloud suite on the Mac and PC?
    Yes you have two installs per subscription which can be installed on Mac and Windows, two Macs, or two Windows computers.

  • I bought InDesign (Creative Cloud) on my Mac Book pro and recently bought an iMac. I want to use the software on my iMac now, can't figure out how?

    I bought InDesign (Creative Cloud) on my Mac Book pro and recently bought an iMac. I want to use the software on my iMac now, can't figure out how?

    All you need to do is install Adobe Creative Cloud application using which you can download InDesign cc app .
    https://creative.adobe.com/products/creative-cloud
    Reference :
    https://helpx.adobe.com/creative-cloud/help/install-apps.html

  • I downloaded creative cloud to my mac as I wanted Illustrator. But while I can find the creative cloud app, I can't access the actual illustrator program. Help!

    i downloaded creative cloud to my mac as I wanted Illustrator. But while I can find the creative cloud app, I can't access the actual illustrator program. Help!

    Hi Amy,
    Kindly try the below mentioned links.
    Creative Cloud Help | Download, install, update, or uninstall apps
    Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools
    Thanks,
    Atul Saini

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