Creative Cloud won't Connect

I'm trying to download my new purchase of Adobe Photoshop, but I have to go through Creative Cloud and the program seems unresponsive.
It opens, but nothing appears on it. All there is, is a continually rotating icon. It's like it can't connect. It's worked absolutely fine before, when I initially installed Photoshop CC Trial about a month ago. Help, please!

Sign in, activation, or connection errors | CC, CS6, CS5.5
Mylenium

Similar Messages

  • Adobe Creative Cloud won't install

    Hey guys,
    I recently tried to install Adobe Creative Cloud but during the installation process it will suddenly quit on me. I tried it again, downloaded the installer again, rebooted my computer, but still can't get it to work. I do have other Adobe products on my computer that I can open but Creative cloud won't. Can anyone point me in the right direction?
    Here is as much information that I can provide.
    Again, nothing is popping out. The installation just stops.
    I am using Mac OS X 10.7.5
    I downloaded this off firefox, and yes I have tried downloading it from a different browser.
    Not sure what firewall or anti-virus system I have.
    This has not worked before
    I have not made any changes to my hardware.
    I hope this helps.

    Hi adobe2368,
    It would help us if you could share the following  log files. You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
    Sarika

  • Download error in creative cloud, won't let me install updates.

    download error in creative cloud, won't let me install updates.
    Evert time I hit reload, It keeps saying download error.
    I uninstalled the cloud, and Re installed it, and still have issues

    Quading2390 make sure that you are browsing to the User/<UserName>/Library folder.  You can see an example screen shot below.

  • Re: Creative Cloud won't start

    Not working for me. even with restart. any suggestions

    Hi Pattie-F,
    It turned out that there was a fragmentary Uninstall of cc desktop that was being installed by startup routine ( .exe or .dll only?)  that was not showing in task manager that was preventing me or fresh install from deleting old files. When I went through startup list and removed all adobe startup installs I was able to reboot and run "cc clean" and get it to completely remove  cc desktop. Was late and went to bed at that point. Before I was getting message that cc clean was unable to remove all of cc desktop.
    Bob
    Sent from Yahoo Mail on Android
    From:"Pattie-F" <[email protected]>
    Date:Thu, Apr 23, 2015 at 11:05 AM
    Subject:[Creative Cloud Download & Install] Re: Creative Cloud won't start
    Creative Cloud won't start
    created by Pattie-F in Creative Cloud Download & Install - View the full discussion
    Hi Robert,
    Did you succesfully download and install the creative cloud desktop and are having issues downloading apps, or are you stuck on the desktop part? Are you getting any specific error message? What steps have you taken so far and what do you see on the screeen?
    Can you tell me if you are using a Mac or PC and what OS version are you running?
    you can download the installer for Creative Cloud from here 
    Creative Cloud Help | Creative Cloud for desktop
    For information on downloading and installing, see this link:
    Creative Cloud Help | Download, install, update, or uninstall apps
    Pattie
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  • My Creative Cloud won't recognise Apps I already have installed

    My Creative Cloud won't recognise Apps I already have installed. I have since installed 1 more and this is the only one recognised and therefore updatable. I've tried logging out of my account and quitting Cloud then changing the opm.db file to opm.db.old in Library/Application Support/Adobe/OOBE and restarting but still the same. Any help much appreciated!

    Hi Mat,
    If your apps are already installed and you are just failing to update, kindly try to below mentioned steps.
    Try to download and install updates manually from the below mentioned links.
    All Adobe CC 2014 Updates: The Direct Download Links for Windows | ProDesignTools
    All Adobe CC 2014 Updates: The Direct Download Links for Mac OS | ProDesignTools
    Troubleshoot update issues | CS5, CS5.5, CS6
    Thanks,
    Atul Saini

  • I cant re-download Creative cloud, Says please connect to internet,

    I cant re-download Creative cloud, Says please connect to internet, even though I am. Any way around this?

    Please refer to :
    1.Sign in, activation, or connection errors | CS5.5 and later
    2.Re: How to resolve 'No Internet Connection' error
    3.Creative Cloud Connection Update
    I hope they help you to resolve the issue.
    Regards
    Rajshree

  • Creative Cloud won't launch

    I get the following message whenever I try to launch my Creative Cloud desktop app:
    I have tried deleting the OPM file and renaming it as well as restarting. Any solutions?

    Did you disable your firewall?
    -Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
    -http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
    -http://forums.adobe.com/community/download_install_setup
    -http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    -http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
    -http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    -Server won't connect https://forums.adobe.com/thread/1233088

  • Creative cloud won't sign in

    Using CC on Windows 8.1, 64-bit machine. Also have it on a Mac within terms of agreement.
    Trying to sign in using Updater or CC App, but it won't let me. Each time I sign in, it comes up with the message 'You've been signed out'. Tried multiple times. Have changed password and tried again, but to no avail.
    When opening Updater or Creative Cloud App, no prompt given to update
    Can sign into my Adobe account okay.
    Have run IMSLibReplacer.exe as suggested here - http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-2 48.html
    This gives a succession of fails on rename and copy commands with error as 5 on all of them.
    Any ideas?

    Perksy3 that fact that you received error messages when trying to apply the IMSLibReplacer would seem to indiciate that the file permissions under your current User account have become compromised.
    Please see Log in using built in-administrator | Create local administrator account | Windows 7, 8, Vista - http://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html for information on how to create a new Administrator account.

  • Creative Cloud losing network connection/deleting files

    My team has been using Creative Cloud since June 2014.  We work off of macs running OS Mavericks and use an internal server.  For months now we have experienced errors mostly in InDesign where we lose our network connection, InDesign crashes, and our files either delete or revert back to the original version despite multiple saves.  We have had network and server specialists in and have ruled out any internal connection issues.  Could this be a Creative Cloud issue and are there any recommended fixes?

    Quote from: NovJoe on 02-March-09, 23:10:05
    Force your NIC to run at 100Mbps full duplex and see how it goes.
    Check your router / switch ports as well as cables.
    I will try 100 Mbps if it happens again. So far, it hasn't occurred after installing the driver supplied by MSI's Web site and not RealTek's Web site. The room temperatures even got warmer like 83F degrees.
    As for router and switch, what am I checking for? Other computers didn't have any problems. As for cat5 cables, I already tried another one like I said in my original post.

  • Creative Cloud won't reinstall.

    Hello, I am running OSX 10.7.5 on an iMac 3.4 GHz Intel Core i7 w/ 16 GB 1067 MHz DDR3 Memory.
    I have been using Creative Cloud for a few months now, primarily Premiere Pro, After Effects and Media Encoder.  It has been working great up until this past week when I've been trying to finalize a project.  The issues began when I was attempting to re-render a timeline I had adjusted a few things on, and I started getting time outs/crashes of Premiere when attempting to render, even though I had previously rendered the same timeline with the same filters, just with different parameters (nothing in the parameters created drastically new images or anything like that, same basic images just small tweaks).  Then I attempted to simply export the timeline and kept getting the same results, time out/crash of Premiere.  I tried many things, exporting to a different drive, cleaning cache, deleting old render & preview files, repairing disk permissions, renaming the project, creating a new timeline, etc.  NOTHING WORKED.  It got to the point where I couldn't even get Premiere to open.  So I uninstalled, and to be safe I uninstalled all of CC because at that point Media Encoder wouldn't even open either.
    When going into the folders for the separate programs I had installed, I saw the uninstall icon available so I figured that was the way to do it, go in and uninstall each program there.  I realize I should have searched for instructions on proper uinstiallation because I wasn't aware of the Adobe Install Application in Utilities until just now.   That folder is now empty after my uninstall.  Regardless, before knowing about that faster method, I went into each program folder and uninstalled individually, including the Adobe CC Desktop app.  I also used the Creative Cloud Cleaner app and it told me everything was good.  I restarted the comp, even reset p-ram and then went to re-install.
    The first couple times I attempted to install the CC Desktop app, I got as far as the Installer status bar, but both times it stalled out at the "Installer Initializing" message and never goes anywhere from there.  I just now attempted again and nothing happens at all when I double click the installer icon.
    I've been trying to speak with the Adobe "chat representatives" all day but keep hitting a dead end when they attempt to connect me to technical support chat but no one ever answers on that end.  I've also found out that even though I'm paying a not-small amount of money for this software, phone support is only available on weekdays during business hours?!  My first experience with Adobe's customer service has been quite disheartening to say the least and I really need to reinstall the software ASAP so I can finish this project.  Can't believe I put so much faith in this troublesome software, might have to make the jump back to FCP7.

    Discussions of RE-installing - cleaner MAY fix your reinstall problems
    -http://forums.adobe.com/thread/1398961?tstart=0
    -and http://helpx.adobe.com/creative-cloud/help/install-apps.html
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • Creative Cloud - "unable to connect to server"

    Here's my situation.  I have used Creative Cloud for more than 2 years with no problems.I'm on a windows 7 machine.  I recently updated to CC 2014, but did not remove the last version before I did.  a few days ago I noticed that Creative Cloud wouldn't update.  Then I discovered that when I try to open creative cloud I get an error message that reads "unable to reach adobe servers.  Please check your firewall settings, and try again in a few minutes".
    it is definitely not my network connection, I have a second laptop with the same software on it that is sitting on the same table as the desktop giving me trouble that is  able to connect to the adobe servers fine.
    I called tech support and went through ALL the steps they gave me in including, turning off firewalls, virus protector, deleting OOBE and AAMUupdator, creating a new user account and shutting down all startup programs.  None of this has worked.
    On top of that, now creative cloud seems to think I'm not a registered user.  All of my apps either shut down when I try to open them, or ask me for a serial number or to agree to a trial.
    Does anyone out there have a solution.  I'm frustrated by customer support - after two separate chats going through the exact same steps (they even took over my machine remotely) and now another delay while I wait for someone to get back to me I'm not holding out my hopes they'll be able to solve my problem.
    I have a major project due at the end of thisweek with no possibility to extend the deadline.  If I can't get it completed, I'll have some angry clients to deal with.
    HELP!!!

    LLeGrande please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error.

  • Creative Cloud won't download apps

    I downloaded the creative cloud app and launched it.  It loads, but never shows any apps to download.  It's just a white application box with no content.  I went to my account through Adobe, clicked on Desktop and selected download for Photoshop from the applications that way.  It reopens the creative cloud app but still just shows a white box with no content and never downloads anything.  I checked my system requirements and they far exceed the requirements to run the most demanding applications.  I can't figure this out.  Any help would be much appreciated.
    Gareth

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Creative Cloud Desktop network connectivity

    This post is more a suggestion for future versions of this product.
    I've been using Creative Cloud Desktop on my Mac laptop running the most recent version of OS X. I've noticed that whenever my laptop goes into sleep mode, network connectivity is lost. THis is normal. But when I resume from the sleep mode, CC Desktop is not smart enough to detect this; so it remains disconnected until I manually click on the application icon on the menu bar, see the message telling me that network connectivity lost, and click retry.
    I think this is a minor problem, but getting the app to automatically reconnect to the network would be a nice improvement.

    Tried it, but no luck.
    I'm on a total fresh installed system (OS-X 10.8), only Photoshop CC is installed but the Creative cloud installer belive that Edge Reflow and Inspect also are there.
    I'm runing the system on a external harddrive, and on the internal both Photoshop CC and the Edge programs are installed.
    I would realy like to install both programs on this new fress system install, so I can get to work with them.
    Jesper

  • Replacing a file stored on creative cloud won't load

    Why can I not replace my Muse file uploaded on creative cloud?  It starts, but won't finish.

    Hello,
    Are you saying that you're facing issues while publishing the site? If so, what is the error that you get when trying to publish?
    Cheers
    Parikshit

  • Creative Cloud won't sync with my Libraries

    I'v reinstalled the latest Creative Cloud desktop app, and updated to the latest version of Photoshop CC 2014 - but I cannot get Creative Cloud to show me any of my assets (libraries) on the website.
    To troubleshoot in Creative Cloud preferences :
    1. I made sure Sync was on, and
    2. I tested the folder location for files. It was my User folder which seems to be default, and I tested it by changing it to the Creative Cloud folder nested inside User folder, but no change.
    I'm on Adobe Creative Cloud 1.9.0.465
    And Running Mac OS 10.9.5

    Hi,
    Can you send me your log files please?. You can find them in the following locations:
    Mac:
    /Users/<username>/Library/Application Support/Adobe/CoreSync
    Windows:
    C:\Users\<username>\AppData\Roaming\Adobe\CoreSync
    'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:
    http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)
    https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)
    Please send upload them to Creative Cloud and send me a link at [email protected]
    Also you can check out these links for tips:
    -https://forums.adobe.com/community/creative_cloud/host_sync
    -http://helpx.adobe.com/creative-cloud/help/sync-settings.html
    -http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
    -Size Limits https://forums.adobe.com/thread/1488242
    -sync and email link http://forums.adobe.com/thread/1427516?tstart=0
    -Phantom folder problem https://forums.adobe.com/thread/1490445
    Error: "Unable to sync files"

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