Creative Cloud won't open on Mac

I can't open creative cloud on my Mac Book - I have installed using the .dmg file but when I open it the circle just spins around nothing loads. Any ideas?

Hi KateM44
App doesn't open and hangs on spinning progress wheel should help.
^Ani

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Creative cloud won't open

I'm using a mac pro laptop running Mavericks. When I go into the apps & try to launch Creative Cloud it will blink quickly but not launch. How can I make CC open? Thanks

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

My Creative Cloud won't open, help!

My creative cloud wont open please help

Hi Alisonw40094604,
Please provide details about your system like if you're on a Mac or on a PC. Also, let us know whether the Creative Cloud desktop app crashes or if it gives an error or if it doesn't launch at all when when you try to open it.
Thanks,
Parag

My Creative Cloud won't open a CS8 Document?

My boss and I both have the same Creative Cloud and my boss has been working on a document in CC InDesign that I need to also work on and I can't open it. It says that it was saved in CS8? I had her try saving it down to CS6 but it still said the same thing? Why would it do this and how can I fix it?

So, every once in a while, a version-related error message from InDesign is correct. I'd be willing to bet you the beverage of your choice in the city of your choice (loser pays airfare ) that your boss clicked on the "InDesign CC 2014 Update" which is not in fact just a dot-version update, but a whole new application. If Adobe had stuck with the CS-designators, it would have been CS8, just as your install of CC would have been CS7.
I've been sending out links to Sandee Cohen's article over at InDesignSecrets on the regular for the last few days. Caveat clickor, I guess.

Creative Cloud will not open on Mac

I downloaded the free trial of Creative Cloud on my Macbook Pro but when I go to open the app it says its loading then suddenly disappears.

if you have mavericks os, uninstall your cc app, clean and then reinstall per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
if you don't have mavericks, what os?

Creative Cloud won't open, error 1712--HELP

After well over half an hour, CC finally downloaded, but now won't open. Why??? I'm on a Mac with Mavericks.

Hi Karhma ,
Were you able to get this resolved.
Regards,
Romit Sinha

Creative Cloud won't open T3i RAW files .cr2

I have camera raw updated to 8 and photoshop is updated to 14.1. I don't know what I am missing. When I try to open them it gives me this window.
I can't open them in bridge either and I have tried on two different computers. Can anyone help? Thank you.

The T3i (600D) has been supported for years, long before CC arrived - so updating 14.1 to 14.2 won't help. There's something wrong with your installation; suggest uninstalling and reinstalling Ps.

Creative cloud won't open at all...

Is this the only way to download Lightroom? I just bought it, after a few it finally says Lightroom is downloading now. But it seems to stay at that for awhile and I start over again. I just want to start editing my pictures already I had the free trial and don't have a serial number, just signed up for the monthly plan... I closed and can't even find how I got it to start downloading before. Why can't I just do LR and not Cloud?

Download from Amazon for ten times the cost... But problem solved. Can't even uninstall CC.

Adobe Creative Cloud won't install

Hey guys,
I recently tried to install Adobe Creative Cloud but during the installation process it will suddenly quit on me. I tried it again, downloaded the installer again, rebooted my computer, but still can't get it to work. I do have other Adobe products on my computer that I can open but Creative cloud won't. Can anyone point me in the right direction?
Here is as much information that I can provide.
Again, nothing is popping out. The installation just stops.
I am using Mac OS X 10.7.5
I downloaded this off firefox, and yes I have tried downloading it from a different browser.
Not sure what firewall or anti-virus system I have.
This has not worked before
I have not made any changes to my hardware.
I hope this helps.

Hi adobe2368,
It would help us if you could share the following log files. You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
Sarika

Got macbook stolen, got creative cloud on the stolen mac. Got myself a new mac and installed creative cloud on that computer. How can i lock the creative cloud membership on the stolen mac. I do not have iCloud.

got macbook stolen, got creative cloud on the stolen mac. Got myself a new mac and installed creative cloud on that computer. How can i lock the creative cloud membership on the stolen mac. I do not have iCloud on the stolen mac.
And will the thievs be able to purchase things from itunes or adobe with my cardinfo? I have a password who comes up overtime i download anything, but i never used itunes on buying things. I just registred there.

What is iCloud, and did you ask Apple about their "I" product? (The Cloud is not iCloud, whatever that may be)
Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html
If that doesn't work, you'll need to contact Adobe (this is an open forum, not Adobe support)
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
For anything else, contact your credit card company and have a new card issued if you had any information on your stolen computer... and go to ALL of your online accounts and change your passwords

My creative cloud will not open.

I am on a limited free trial trying to learn photoshop, illustrator, InDesgn etc.before I make the decision to buy it, It is ridiculous that it just won't open and this is the third time. I'm not sure, maybe it is my computer but the load circle comes up for about a second then goes away and it never opens. How do I fix it so I can use the final days of my trial and is this going to be problem if I buy it?

App doesn't open | Progress wheel spins continually
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

Re: Creative Cloud won't start

Not working for me. even with restart. any suggestions

Hi Pattie-F,
It turned out that there was a fragmentary Uninstall of cc desktop that was being installed by startup routine ( .exe or .dll only?) that was not showing in task manager that was preventing me or fresh install from deleting old files. When I went through startup list and removed all adobe startup installs I was able to reboot and run "cc clean" and get it to completely remove cc desktop. Was late and went to bed at that point. Before I was getting message that cc clean was unable to remove all of cc desktop.
Bob
Sent from Yahoo Mail on Android
From:"Pattie-F" <[email protected]>
Date:Thu, Apr 23, 2015 at 11:05 AM
Subject:[Creative Cloud Download & Install] Re: Creative Cloud won't start
Creative Cloud won't start
created by Pattie-F in Creative Cloud Download & Install - View the full discussion
Hi Robert,
Did you succesfully download and install the creative cloud desktop and are having issues downloading apps, or are you stuck on the desktop part? Are you getting any specific error message? What steps have you taken so far and what do you see on the screeen?
Can you tell me if you are using a Mac or PC and what OS version are you running?
you can download the installer for Creative Cloud from here
Creative Cloud Help | Creative Cloud for desktop
For information on downloading and installing, see this link:
Creative Cloud Help | Download, install, update, or uninstall apps
Pattie
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Creatove Cloud-Won't open and can't unistall

I download creative cloud from my school for mac os but then i kept getting the spinning blue will after i tried downloading some apps so i un-istalled it. I reinstalled it later, same thing so I proceeded to uninstall again but the un-install said it was still running. I went to go close the window, couldn't find it at all. Went into applications to open it, a window popped up saying "The application Creative Cloud cannot be opened. 1712". Still tried uninstalling it, only to have another window pop up saying that I still had Creative Cloud running. At this point, I am extremely frustrated because I can't find this thing to get rid of it and the un-installer is basically useless and can't uninstall it. Please help

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

My Creative Cloud won't recognise Apps I already have installed

My Creative Cloud won't recognise Apps I already have installed. I have since installed 1 more and this is the only one recognised and therefore updatable. I've tried logging out of my account and quitting Cloud then changing the opm.db file to opm.db.old in Library/Application Support/Adobe/OOBE and restarting but still the same. Any help much appreciated!

Hi Mat,
If your apps are already installed and you are just failing to update, kindly try to below mentioned steps.
Try to download and install updates manually from the below mentioned links.
All Adobe CC 2014 Updates: The Direct Download Links for Windows | ProDesignTools
All Adobe CC 2014 Updates: The Direct Download Links for Mac OS | ProDesignTools
Troubleshoot update issues | CS5, CS5.5, CS6
Thanks,
Atul Saini

I have creative cloud - but cant open acrobat XI pro?

i have creative cloud - but cant open acrobat XI pro

I had creative cloud for a year. Something in the program was corrupted, my Mac Pro uninstalled it with Apple’s Security uninstaller which obviously left out some key Adobe unimportant file but the Apple message was an instruction to reinstall. Sounds simple enough unless you are Adobe and believe your programs are part of the NSA’s drone program both recording your personal calls but also secretly scanning your systems for illegal software. LOL
For whatever reason the Install program for Acrobat wan’t on my system, yet the “Creative Cloud” showed that it was indeed installed and performed perfectly with a bug green checkmark. The smarter people are, the harder it is for them to understand simple problems and solutions. Its why they take those people and put them in a corner away from the world. Trying to explain that my Macbook Pro did not use the software written by the hand of god "Adobe uninstall" so trying to run it after the fact just gave me errors. Plus, no where on my system was an Acrobat Install so I'm assuming it was inadvertently deleted by the internal Mac uninstall software. After several calls to Adobe, maybe 2.5 hrs just trying to explain what happened, and that I need to reinstall Acrobat, so turn off the flag that prevents me from installing a fresh copy. Why? because the twenty year tradition of spending 98% of their development time just trying to figure out methods to prevent licensed users from the egregious sin of trying to install another copy on a second machine, which as long as only one copy was running at a time does NOT violate the approved standard software license.
So for 7-8 of the 12 months I paid monthly subscription rates, I still do not have Adobe Acrobat and just cancelled the subscription today after they raised it by $10 more per month. I've struggled with this company for over 25 years and they have the most propeller heads of any one on the industry and are proud that only a small few can actually figure out how to use it. I wish you luck but they provided me three solutions the tech dreamed up for fixing my problem which underscored their complete ignorance of the MAC OS X Operating System or their own creation of the Creative Cloud that in and of itself, needs removed from every system. I cancelled, and they debited by account anyway. Someone needs to send them a gift wrapped present via email to thank them for the best years of my life.
I only use Photoshop & Lightroom 5 plus Acrobat. And I truthfully don't need them to obtain it. The concept is a perfect use of cloud technology, until you add in the Adobe Windows Vista coding combined with their paranoia that someone will figure out a way to utilize two copies on the same license. I'm a finance guy and these are not the things that increase revenue. They just continue to piss off the customer base..
Make sure you are first installing Creative Cloud and installing and updating from that program that will always run in the background and when you want to peruse their other software, that is where you do it. It is also where they notify you of updates and of course the green check mark which is their lock from you ever being able to download another copy. if you download Acrobat into your downloads but trying to execute it will be a futile effort even though it would solve my and maybe even your issue while the Creative Cloud correctly sees that you have one licensed running copy. However, that solution almost threw him into a virtual coma. But then he reduced himself to utilize common sense and began to apply what two hours of previous conversation explaining that there had to be a method to temporarily neutralize the cloud monitoring of your system just for five to ten minutes, just enough time to reinstall a fresh copy of Acrobat and insert the same license. After bringing up the full blown acrobat software and its running perfectly, Adobe could reactivate the interface with its web based system and the monitoring of your hard drive, specifically all your Adobe software and now the green check mark actually is correct and you are back in business. However, in Adobe land, I just articulated what was a version of Alice in Wonderland. That solution never happened and therefore i decided to cancel the subscription. Adobe will have a nuclear feature that removes you and probably the software. Then after a couple months, it may be possible to resubscribe and have the system treat you as new, thus allowing the reinstallation of any software which surely had updates or went up to a version slightly higher. However, now I think they have defeated their original marketing scheme and overpriced AGAIN which will drastically reduce their renewals which are auto yearly auto renewals where the user is supposed to receive several emails regarding the renewal date, the price change, etc. Just using my on file account and debiting my account, I can reverse that.
I wish you much more success during your year long commitment and hope that you at least receive the value of the subscription because Adobe has never been one to offer a conselation by extending your original subscription at your original rate, but we aren’t in OZ and he name wan’t Dorothy. Best of luck!

Creative Cloud won't open on Mac

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