Creative cloud won't remove my credit card, and now it won't let me cancel! How do I get off this ride?

I first tried to remove my credit card because I no longer want that card charged, but the card keeps coming back. So I decided, after all the trouble I've had with Dreamweaver crashing and Photoshop throwing up 'welcome screens' and all my settings getting changed with every update, to ditch Adobe CC for good.
However, I cannot cancel my account! The instructions show that when I click on CANCEL ACCOUNT I will get a window warning me of what I'll be losing, but instead I get a window telling me I have to contact customer support. Then when I follow these windows, there is no email address!
I've been using Adobe products since 1990. I've written books on Photoshop and Pagemaker, and lobbied (successfully) at the university where I taught to replace Quark with Indesign. I've pioneered Adobe Acrobat 3 for newspaper prepress.
But this is the last straw.
Please, someone tell me, how do I get off this damned ride???

That's the same damned window I got from the site, with no contact address.
I don't want to phone because it will cost me a fortune.
I don't want to 'chat' because I'm busy and can't afford the time right now.
I just want a BUTTON to click to stop Adobe debiting my credit card.
Just like I wanted to permanently rid myself of the Application Frame, but it kept coming back in all apps after an update. Just like I wanted to permanently rid myself of the welcome screens but they kept coming back. Just like I want my apps - especially dreamweaver - to work, instead of crashing daily. I guess I'm spoiled; I work on a Mac because I like things to work.
24 years of Adobe and you've finally managed to piss me off completely!

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I am trying to add a new credit card and it keeps telling me that I have to enter a valid security code...I have tried 2 different cards and it is doing the same thing. How do I get past this?

I guess it has been a year since I last purchased something on I-tunes and my account is saying that they couldn't authorize my card for some of my purchases. I am trying to add a new credit card to clear this up and it keeps saying that I have to enter a valid security code. I have tried 2 different cards and I get the same thing. I have also added an I-tunes gift card and that isn't clearing up the money that I owe. It is showing that I have a $25 credit for that. How do I fix this, I have been trying for days and all I have got from the e-mail tech support is that its my credit card issuer that is causing the problem. Thats not correct because one of the credit cards that I am trying to use, is a prepaid Visa gift card. I know that these work on I-tunes because I have used them before in the past. I am getting very frustrated with this whole process, I just want to clear up my account and buy some new music!! HELP!!

You probably ran into blocks & locks.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html
They'll sort it out.

Unable to enroll in Creative Cloud - regardless of browser or credit card the message is that my billing info is incorrect - anyone seen this issue or not the resolution - support could not resolve it?

Unable to enroll in Creative Cloud - regardless of browser or credit card the message is that my billing info is incorrect - anyone seen this issue or not the resolution - support could not resolve it?

If Adobe support can't fix the problem, I doubt that anyone in an open forum will be able to help (this is not Adobe support)
Change Account https://forums.adobe.com/thread/1465499 may help
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
or
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

HT3702 My nieces were playing with my phone and downloaded a ton of stuff to my credit card and now I can't get apps free apps or even remove my card I need some one to contact me

My nieces wre playing with my phone and downloaded a bunch of music and now I can't even download free apps or remove my credit card and when I go to payment options where you would remove a credit card it won't give me the option none to select to where I could remove my card
<E-mail Edited by Host>

Welcome to the Apple Community.
I have asked for your email address to be edited out. Posting your address in an open thread is a sure way to be bombarded by unwanted email, remember it will be here long after you have resolved your problem, for automated detection software to find.
If you want people to contact you, enable others to see your email address in your profile.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History

I purchased something in a app after I changed my credit card but now it won't let me make a purchase and keeps charging me how do I fix this

I purchased something in a app after I changed my credit card but now it won't let me make a purchase and keeps charging me how do I fix this

Are you adding or changing your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
And by 'won't let me make a purchase' you mean ... ?

I just purchased Mountain Lion on the app store, put in new credit card and agreed to terms then nothing happend. How do I know if I purchased this upgrade?

I just purchased Mountain Lion on the app store, put in new credit card and agreed to terms then nothing happend. How do I know if I purchased this upgrade?

Sometimes if you make a purchase for the first time, use a new billing method (ie credit card) or the App Store terms have changed, I've noticed that you need to press the "Buy" button twice for the purchase to actually go through (ie, you press Buy, you agree to the terms, and you have to press Buy again). You won't get double-charged.
You can check if the purchase is actually downloading by looking in the Purchased tab of the App Store - the Mountain Lion installer will be there if it worked. If not, try the Buy button again.
Matt

I've downloaded the Creative Cloud, once completed the creative cloud window pos up with spinning whell in center then the entire window disapears. How do I get it to remain open so that I can download programs needed.

I've downloaded the Creative Cloud, once completed the creative cloud window pos up with spinning whell in center then the entire window disapears. How do I get it to remain open so that I can download programs needed

right click the executable > click 'run as administrator'.

I have always paid for apps with a credit card and now need to use an app store card but I can't get past the point where it keeps wanting my credit card updated. And can't used the app card number. Any advice???

I have always paid for apps with a credit card and now need to use an app store card but I can't get past the point where it keeps wanting my credit card updated. And can't used the app card number. Any advice???

I do NOT like using my credit card if I don't have to, and I went out of my way to go buy an Apple gift card, which I successfully redeemed into my Apple account. However, when I use the Apple "Cards" app, it will not let me use anything other than my credit card. I tried purchasing a card, hopefulling it would come out of my Apple store balance, but no such luck -- it came out of my credit card.
Apple is becoming more like Microsoft every day.

I live in venezuela but i need pay a bill with american credit card and my venezuela store dont let me pay please help

i live in venezuela but i need pay a bill with american credit card and my venezuela store dont let me pay please help

If you still have problem, contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

I'm trying to log into my creative cloud, it accepts my log in info and says I've been logged out. How can I fix this?

I'm trying to log into my creative cloud, it accepts my log in info and says I've been logged out. How can I fix this?

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
And, just in case you ever have this problem...
BLANK Cloud Screen http://forums.adobe.com/message/5484303
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

I have an ancient laptop (from 2005) that has my entire music library. This laptop barely works and some keys don't type anymore. How can I get all this music transferred to another computer, or available to me on the cloud?

I have an ancient laptop (from 2005) that has my entire music library. This laptop barely works and some keys don't type anymore. How can I get all this music transferred to another computer, or available to me on the cloud?

No... do not move programs.
About the iTunes library files
Your iTunes library files track the media you add to iTunes, how you've organized it, and other information such as playlists. By default, these two files are in your iTunes folder:
Mac OS X: /Users/username/Music/iTunes/
Windows XP: C:\Documents and Settings\username\My Documents\My Music\iTunes\
Windows Vista: C:\Users\username\Music\iTunes\
Windows 7: C:\Users\username\My Music\iTunes\
Windows 8: C:\Users\username\My Music\iTunes\

My old laptop broke (idk what kind) and my iTunes was on there and now i got a new macbook pro. how do i get my itunes music and videos and etc. on this computer without removing them on my phone? please help!

My old laptop broke (idk what kind) and my iTunes was on there and now i got a new macbook pro. how do i get my itunes music and videos and etc. on this computer without removing them on my phone? please help!

If the old laptop was a mac also, then use your Time Machine backup to restore you user settings and files.

I have allowed my iTunes Match subscription to expire, because of a limited data plan so can't listen to music outside my house. My music files were removed from my computer and are inaccessible without renewing the subscription. How do I get them back?

I have allowed my iTunes Match subscription to expire, because of a limited data plan so can't listen to music outside my house. My music files were removed from my computer and are inaccessible without renewing the subscription. How do I get them back?

Hi,
I presume you deleted the original files as match would not have done so. Do you have a back up. If so, restore your music from that. If not, your will have lost all your music as this needed to be on your hard drive when you unsubscribed.
Jim

Adobe won't charge my credit card and shuts down my Cloud today

Hi,
I've updated my payment info several times this week, beacuse my Cloud apps give me warnings that I haven't payed and my subscription is about to expire. The card info is there, the card account has enough funds to process the transaction, yet today, in the middle of an important project, Adobe is shutting down my Creative Cloud even If I did everything to pay my subscription.
Several people reported this issue on the Creative Cloud forums. No response so far. And the saddest thing is, that this is the only way to contact Adobe about this. No contact form. No chat line, although there is a page for it. Nothing. No one from Adobe will respond to resolve my urgent problem.
I was a vocal supporter of Creative Cloud since day one. First the credit card and user info leaked out, now this issue with payments - you totally killed the experience for me. Shame on you Adobe.
I know smaller companies that caused less trouble for their clients, and what they did is they offerd everyone months of free subscription.
You can apologise in a email, but this time the apology won't be accepted. This has gone to far.
Regards,
Michal Janowski

OK, here's the final update on the situation:
Other than hearing „sorry for the situtation” the chat with the Adobe representative solved nothing for me.
Adobe kicked me out from Creative Cloud for no reason, while my credit card was ready to pay the monthly fee.
To be able to continue my work, I was forced to sign up for a new annual commitment, before I was able to finish my previous subscription arrangement with Adobe.
And Adobe is still blocking minimal sums on my credit card for all of my desperate credit card updates that solved nothing, but were my exact obligations as a Creative Cloud subscriber!
In situations like this saying „sorry” is not enough.
Once again - shame on you Adobe. I was so enthusiastic when Creative Cloud was introduced, now all the worst scenarios you could imagine are actually happening.
Michal Janowski
Loyal Adobe customer since 2005

Creative Cloud no charge possible in Credit Card

Hi to all,
I purchased a membership to the Creative Cloud in August 10, and my next charge is on September 5. Today I received a mail that Adobe were unable to charge the fee to my credit card. I checked the info of my creative cloud account and everything is Ok. I checked my credit card and has credit to pay the month. The mail says It will change my subscription to a free mode. What can I do?
Thanks in advance...

Sandesign if you are facing billing issues then please contact our support team. You can contact our chat support at http://adobe.ly/yxj0t6.

Creative cloud won't remove my credit card, and now it won't let me cancel! How do I get off this ride?

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