Creative Clouds rejects connection while dialog to activate for a CC applicaiton

Creative Clouds rejects connection while dialog to activate for a CC applicaiton,
messages says computer off-line or clock not up to date.
The internet connection works fine, and I reset the syncronisation of the clock.
The message persists.
On my other computers this did worked fine.
Any idea ?
PS this badly affects me since i am out of office at country side with work for the WE on my computer with premiere pro and photoshop.
Aditionnaly the very same computer, in the very same location did worked fine just like WE, and before.
(windows 7, Internet explorer).

Hi Nom d\'écan
Generally this error message comes up when the connection between your computer and Adobe server is blocked . There could be different reasons behind the same like Antivirus-firewall-proxy blocking the internet connectivity or there are enteries for Adobe in the host file of your computer. I would suggest checking the Host file first and if it comes out to be clean , please turn off any active AV/Firewall/Proxy/Online backup and then try.
Location of host files is mentioned below.
Windows:
Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
Save and close the file.
Mac OS
Log in as an administrator to edit the hosts file in Mac OS.
In a Finder window, choose Go > Go To Folder.
Type /etc.
Select the hosts file and open it.
Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
Save and close the file.
Cheers,
Kartikay Sharma

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Creative Clouds rejects connection while dialog to connet for a CC applicaiton,

Creative Clouds rejects connection while dialog to activate a CC applicaiton,
messages says computer off-line or clock not up to date.
The internet connection works fine, and I reset the syncronisation of the clock.
The message persists.
I went through the checks proposed by adobe in such situation all are OK
I was deconnected twice during writing this mesage with adobe message from the server indicationg failure.
On my other computers this did worked fine.
Any idea ?
PS this badly affects me since i am out of office at country side with work for the WE on my computer with premiere pro and photoshop.
Aditionnaly the very same computer, in the very same location did worked fine just like WE, and before.
(windows 7, Internet explorer).

Since you describe a Cloud problem, not a Premiere Pro problem, you might try the below links
Cloud Forum http://forums.adobe.com/community/creative_cloud
-and http://forums.adobe.com/community/creative_cloud/creative_cloud_connection

I can't sign into creative cloud desktop connection

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I happend to have the same problem... I can sign in online but my destop version does not do anything! And if I startup one of my applications it asks me to sign in (for a trail version). If I do so I get this message....
There was an error with this action. Try again later.
0dd926b8-96c7-4362-adc0-xxxxxxxxxx
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I don't think that is possible... but, after you do your initial install, you are only supposed to have to connect to the Internet once a month to verify your subscription
Chat Now button near the bottom for Activation and Deactivation may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
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I've disabled my firewalls even! Nothing works. What is going on??

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How do I use a Creative Cloud license when I have limited Internet for months at a time? I proces a lot of photos in remote areas where an application that needs online access would be useless.

Hi Freewill,
Please see the Creative Cloud FAQ here.
Do I need ongoing Internet access to use my Adobe® Creative Cloud™ desktop applications?
No. Your Creative Cloud desktop applications (such as Adobe® Photoshop® and Illustrator®) are installed directly on your computer, so you won't need an ongoing Internet connection to use them on a daily basis.
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Please refer to the help documents below:
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Hi Blacknwhite,
PLease navigate to creative.adobe.com and log in with your Adobe Id & password . Once logged in, you will have the option to navigate to Admin Console and send an invite to your self .
Since , you have purchased Adobe Creative Cloud for Teams, to Utilize the functionalities of the team , we need to send an invitation to the end user's so that they can accept the invitation and use the product .
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The creative Cloud that you have under this Email Id has complete CC , please let us know if the single app CC registered to another ID.
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Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
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-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
or
This is an open forum, not Adobe support... you need Adobe staff support to help
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Creative cloud installer clashed while downloading

Dear Adobe,
Week before I get a notification from my creative cloud asking me to update my creative cloud, I having trouble updating it and a get error message but I can't recall the error message and it closed, after since then I can't launch my creative cloud app, once I launched creative cloud it closed automatically. Then I thought reinstall might help, so I uninstall creative cloud desktop app and reinstall it with adobe installer I downloaded from adobe website.
It can't download any further and it clashed without any error message prompt, I can't search anything from internet, can anyone help?
I been trying this for a week, adobe can you please look into this issue? Thank you very much.

I have just successfully resolved this issue via Adobe Live Chat.
Below is the pasted transcript of the chat which might help others experiencing the same issues.
Thank you for contacting Adobe.
A representative will be with you shortly.
Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
You are now chatting with 'Poulomi'
Poulomi: Hello. Welcome to Adobe Technical Support.
Poulomi: Hi Greig .
GM: Hello
Poulomi: As I understand you are unable to reinstall the CC desktop app. Is that correct ?
GM: Yes, correct
Poulomi: Thank you for confirming.
Poulomi: I will be glad to help you with this issue.
Poulomi: I apologize for the inconvenience caused.
Poulomi: May I know if you are getting any error message ?
GM: No, no displayed error, the progress dialog box just disappears
Poulomi: Okay.
Poulomi: Please close all the adobe applications running including the CC desktop app.
GM: I have nothing running
Poulomi: Okay.
Poulomi: Click on finder, ---> press Shift+Command+G to open "Go to Folder"
Poulomi: Type as " ~/library " and Click on Go.(with ~Symbol).
GM: ok
GM: done
Poulomi: Then navigate to Application support.
GM: yep
Poulomi: Then go to Adobe folder and delete OOBE and AAMupdater folder from there.
GM: Done that
Poulomi: Just to confirm have you deleted both OOBE and AAMupdater folder ?
GM: yes
Poulomi: Click on finder click on Finder---> press Shift+Command+G to open "Go to Folder"
Poulomi: Type as " /library " and Click on Go.(without ~Symbol)
GM: done
Poulomi: Please be informed that /library and ~ /library are two different location so just to confirm are you in /library ?
GM: Yes I believe so
Poulomi: Then navigate to Application support.
GM: ok
Poulomi: Then go to Adobe folder and delete Adobe application manager, OOBE, AAMupdater folder from there.
GM: OK, done
Poulomi: Just to confirm the three folders : Adobe application manager, OOBE, AAMupdater folder are deleted ?
GM: Yes
Poulomi: Press Shift+Command+A from the keyboard.
Poulomi: Go to Utilities.
GM: OK
Poulomi: Delete the Adobe application manager, Creative Cloud folder from there.
GM: OK done
Poulomi: Run the cleaner tool from the below link and clean the creative cloud desktop app/ Adobe application manager.Select the option CC and CS6 and then you will get the option creative cloud desktop app.
Poulomi: Click here.
GM: There's no option for either, I tried this step previously
Poulomi: May I know if you have selected the option CC and CS6 ?
GM: Yes I have
Poulomi: Okay.
Poulomi: May I know the first option that you are getting after selecting the option CC and CS6 ?
GM: Premiere Pro CC 2014
Poulomi: Okay.
Poulomi: Close the cleaner tool.
Poulomi: Now, click on the below link and download the creative cloud desktop app .
Poulomi: Click here.
GM: OK, - "downloading CC desktop"
Poulomi: Once downloaded, please install it.
GM: running it now
Poulomi: Okay.
Poulomi: May I know the status ?
GM: Progress bar is at 50%
GM: it has normally disappeared by now
Poulomi: Okay.
Poulomi: Let me know if you face the same issue .
GM: The app has reinstalled
Poulomi: Great!!
Poulomi: Now, launch it and sign in.
Poulomi: Then click on the apps tab and let me know if you can see the apps list there .
GM: It's just spinning at the list of apps
Poulomi: Okay.
GM: however at the bottom it states its syncing files
Poulomi: Please wait for some time as it takes time for the apps to load.
GM: It' still syncing but the apps list has now loaded successfully
Poulomi: Excellent !!
GM: Thank you Poulomi
Poulomi: Now, you can go ahead and install the apps from the apps tab of the CC desktop app.
Poulomi: You are most welcome!
Poulomi: I am happy that your issue has been resolved in the first contact.
Poulomi: Its my pleasure to assist you. Is there anything else I may help you with .
GM: Yes, lots of updates to do.. Thanks for your time, Much appreciated.
Poulomi: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
GM: May I ask is this whole process documented on the support website?
Poulomi: I am sorry the whole process might not be on the website however you can copy and paste the chat to follow the troubleshooting process.
Poulomi: You are most welcome!
Poulomi: Do you have any more questions for me ?
GM: No, that's all - thanks once again.

Creative Cloud cannot connect from behind a proxy.

One of the most stupid things that Adobe has done is this stupid Creative Cloud solution. We have multiple users who are unable to access the Creative Cloud because the "brains" (and I use that term loosely) at Adobe decided to change their application without any warning.
When using the Adobe Application Manager, the software would not connect to the Adobe servers when using a proxy, but that was fine because at least authentication was working. Now even that is failing since the update from Adobe Application Manager to Creative Cloud Desktop App. After much testing, and countless trials in trying to find a full application which does need to be constantly updated everytime it does connect to the internet, I was able to work out that if a proxy pac file is being used, then the application does not connect and fails because it cannot find the internet. When a proxy server and port is used, then it connects, but this is not a suitable solution.
Is there anyone who has been able to use the software with proxy pac files enabled?
Btw, here are some interesting reponses from the Adobe tech support who was neither supporting nor tech savvy:
"Do you have a connection to the internet?" - After remoting on to my machine ...FROM THE INTERNET
"You need to start the machine in safe mode." ME:"Why?" Support: "Because this free up resources, for the application to run"
"It looks like the Internet connection is not working" - After repeatedly clicking Retry
"I'll contact the 2nd tier support and we will be able to help you, because our main concern is that you can get a connection" Me:"How long will that take?" Support: "A couple of hrs" - 4 hrs later and still no word from tech support and I have already worked out the issue.
So for any Adobe people, who actually want to help, I'm still waiting on my callback.
All others, let me know if anyone has been able to get this working with proxy pac files.

For any one trying to get this stupid thing working, I was able to find a solution for our environment.
Namely adding both a proxy pac file for the users and then enabling the Proxy server settings for the application. This allowed the Adobe Creative Cloud application to connect to the internet and update. This also meant that we didn't need to add the sites into our filter list as they were already enabled for the users.
Hope this helps others trying to get this working

Apps in Testmode even when Creative Cloud App connected with full licenced adobe account

Why do my CC apps ask for a license, although I just purchased a full CC Suite? The Creative Cloud App is running and connected to the licenced account (as checked in team manager). The License/Account is used only on this computer.

This should help. Creative Cloud applications ask for serial number
Let me know in case of same issue.
~ Arpit

Creative Clouds rejects connection while dialog to activate for a CC applicaiton

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