Creative firmware on a Dell DJ

I've got a Dell Dj 30 Gen 2 an in all that I've read, Dell DJs are Creative players with a Dell badge. It looks like Dell is getting out of the DJ players as they're only pushing the dittys and the DJ firmware hasn't been updated in a year.
I like the player pretty well; but, my major beef is that I can't view artists or albums under View by Genre. If you View by Genre all you get to do is View All Tracks, which for me, would list about 200 songs.
I searching this forum it I found some posts that elude to the creative players being able to "View Artists" and/or "View Albums" under a specific genre.
Would I be able to apply a creative firmware update to the Dell DJ?
Thanks,
--Hise

Hi,
Please refer to the threads below where the Blank white Adobe CC window has been addressed:
creative cloud is blank window why?
New Creative Cloud App unusable: it's blank!
Cloud Desktop App is blank?
Re: Creative Cloud app opening
Black screen: Black Screen at Sign-in | Creative Cloud Desktop app
Regards,
Sheena

Similar Messages

Creative Firmware Probl

This is a rant, and then I have a question.
The Rant:
I've been visiting this forum for a while. Our family has three Zen Nano Pluses. I do not understand why the quality of Creative firmware is so low, and I'm asking if anyone understands what the company is trying to do. Gripes about firmware: ) The firmware can be quite difficult to update. The directions for a Nano update are quite incomplete. Just search this forum and you will find MANY people who have had extreme problems. 2) Why is the firmware so crappy? For example, I recently changed to version .2.03. It solved a backlight duration problem, but now the cue/review function can not be changed from "OFF". Why is it that Creative releases firmware that has not been tested? Or do they test it and release defecti've firmware anyway? They spend a LOT in terms of time and customer frustration and increasing negati've reputation of their company each time they release defecti've firmware. Surely it is best to release firmware that has been tested, and works? Or do the writers of Creative firmware just insure themselves of a job by continually playing with the software? Or is there something going on that I do not understand If so, please someone explain it to me.
The Question:
Is there any version of Nano software that has all functions working?
Thanks, and good luck if you update your Nano firmware.

So, no one knows if any version of Nano software has all its functions working?

Fixing the creative zen xtra - creative firmware won't bring me dow

Hi all,
Recently my zen xtra crashed as a result of Creative's shoddy firmware! Anyway, I'm out of warrenty, creative want to try charge me about 20 quid and I ain't having that (read my other posts you'll hear the whole story)
Well now I've decided I'm gonna try fix things myself. I've ripped my player apart to reveal the 2.5" harddri've. I've got hold of a caddie to hold this in and connected to the computer. Dri've is not recognised (as i suspected, the firmware has corrupted toc and whathaveyou). So I'm formatting the dri've now, seems to be going ok (i'm thinking if I can't get the player working again at least I can make a 40gb external mini hard dri've)
Anyway, what I need now is to compare this hard dri've to another zen xtra one thats working and well. If anyone has (for some bizarre reason) backed up their zen dri've in this way cause you let me know. I need to know the file structure that it uses (as the software hides the real structure) and also the firmware (a working copy please!) that is as how it is installed rather than by using the installation software for the more conventional way :smileytongue:
Any help with that is appreciated, and those of you who are like me and have a ?200 paperweight should consider making it an external dri've like this also. (cheap caddies on ebay for those who want to know!)
hope this helps
phil

if i get a friend's zen xtra dri've and put it in mine, would you reckon it would work or am i likely to bugger up that too?
if the firmware is part in hardware then i doubt there's a lot i can do, but my intention was to copy my friend's dri've to mine then put it in and see if it works...
any ideas?

Interest in building a creative firmware commun

I bought myself a muvo Micro n200 a little while ago. Great little player - I'm really enjoying it. However, I've found a number of small things (mostly with the interface, but some H/W) that irk me. Looking at the forums - it looks like lot's of other people have found them too. I'm talking about things like:
- Shuffle mode repeatedly plays the same folders & track, while completely ignoring others.
- The backlight generates a hum whenever it's on
- Display only shows the title from ID3 - not the artist/album/anything else
- Lack of configurability of options
- Clumsy operating experiences (ie no concept of back/up-a-level)
- Limited mp3 encoding functionality
- etc
- etc
I use my player on average an hour a day - and everytime I do, I encounter something like the above, and think "I could fix that, if i had the source". The hardware is great, (except for the odd annoyance - ever tried opening the belt clip wide enough to clip it onto a belt, without hitting the play/pause/on/off button?). I think it's a brilliant little package, (and the keyword really is little)! You'll notice that my list above are all firmware issues. I find myself constantly disappointed that the software lets down to the degree that it does what could be such a great little unit.
I was wondering, how much of a community is there around the muvo n200 - If there was an opensource firmware project available, would there be much participation? I'm obviously interested in the n200 - but it could encompass other players also...
I see a number of options - if there is enough interest out there, I'll approach creative with a proposal. My ideas are, in order of preference (and probably reverse order of likelihood):
- Get a current snapshot of the code from creative, and some technical documentation. Start an OSS project on sourceforge with it.
- Get a snapshot of the current code from creative. Not be allowed to give/show anyone else the code, but be able to make changes and distribute my own firmware file (no warranty of course), and take feature requests etc.
- Get some technical documentation from Creative on the player. Start my own project from scratch, distribute via sourceforge.
- Get documentation from creative, be allowed to distribute a binary file.
Failing all that:
- Have creative fix all the problems in the firmware, and distribute a kickass update. :-)
If that last one happens - I will certainly sign up for alpha testing, field research, and the like!
This would benefit Creative no end - It would rapidly become a high quality alternati've firmware, but would be one they don't have to support: they can offer a (potentially - with post purchase flashing) even better product, with absolutly no loss or expence to them. It would also develop a large community and following - numerous previous similar cases have shown that people around the globe gel together on projects like this, and can have dramatic effects on the number of units shifted. There is an enourmous amout of userbase out there that would be looking for an mp3 player, and would buy this particular one for the one reason that they can play with the source, and compile their own firmware. Many more will be prompted to buy one, where they hadn't even been previously in the market! Just coz it sounds like so much darn fun! And further to that - people out there like to support companies that support user communities through projects like this - even if they don't buy an n200, they will make the association that creative is a good brand name, and seek out their products in other lines. I know i would. :-)
There's probably a downside to this for creative too - though i haven't figured it out yet. If you have any ideas as to why they shouldn't/couldn't - please post here. The most significant issue I can see involves trade secrets and such - but nothing an NDA couldn't deal with quite satisfactorily.
What does the community think?
Message Edited by erozen on 05-2-2005 02:23 AM

I bought myself a muvo Micro n200 a little while ago. Great little player - I'm really enjoying it. However, I've found a number of small things (mostly with the interface, but some H/W) that irk me. Looking at the forums - it looks like lot's of other people have found them too. I'm talking about things like:
- Shuffle mode repeatedly plays the same folders & track, while completely ignoring others.
- The backlight generates a hum whenever it's on
- Display only shows the title from ID3 - not the artist/album/anything else
- Lack of configurability of options
- Clumsy operating experiences (ie no concept of back/up-a-level)
- Limited mp3 encoding functionality
- etc
- etc
I use my player on average an hour a day - and everytime I do, I encounter something like the above, and think "I could fix that, if i had the source". The hardware is great, (except for the odd annoyance - ever tried opening the belt clip wide enough to clip it onto a belt, without hitting the play/pause/on/off button?). I think it's a brilliant little package, (and the keyword really is little)! You'll notice that my list above are all firmware issues. I find myself constantly disappointed that the software lets down to the degree that it does what could be such a great little unit.
I was wondering, how much of a community is there around the muvo n200 - If there was an opensource firmware project available, would there be much participation? I'm obviously interested in the n200 - but it could encompass other players also...
I see a number of options - if there is enough interest out there, I'll approach creative with a proposal. My ideas are, in order of preference (and probably reverse order of likelihood):
- Get a current snapshot of the code from creative, and some technical documentation. Start an OSS project on sourceforge with it.
- Get a snapshot of the current code from creative. Not be allowed to give/show anyone else the code, but be able to make changes and distribute my own firmware file (no warranty of course), and take feature requests etc.
- Get some technical documentation from Creative on the player. Start my own project from scratch, distribute via sourceforge.
- Get documentation from creative, be allowed to distribute a binary file.
Failing all that:
- Have creative fix all the problems in the firmware, and distribute a kickass update. :-)
If that last one happens - I will certainly sign up for alpha testing, field research, and the like!
This would benefit Creative no end - It would rapidly become a high quality alternati've firmware, but would be one they don't have to support: they can offer a (potentially - with post purchase flashing) even better product, with absolutly no loss or expence to them. It would also develop a large community and following - numerous previous similar cases have shown that people around the globe gel together on projects like this, and can have dramatic effects on the number of units shifted. There is an enourmous amout of userbase out there that would be looking for an mp3 player, and would buy this particular one for the one reason that they can play with the source, and compile their own firmware. Many more will be prompted to buy one, where they hadn't even been previously in the market! Just coz it sounds like so much darn fun! And further to that - people out there like to support companies that support user communities through projects like this - even if they don't buy an n200, they will make the association that creative is a good brand name, and seek out their products in other lines. I know i would. :-)
There's probably a downside to this for creative too - though i haven't figured it out yet. If you have any ideas as to why they shouldn't/couldn't - please post here. The most significant issue I can see involves trade secrets and such - but nothing an NDA couldn't deal with quite satisfactorily.
What does the community think?
Message Edited by erozen on 05-2-2005 02:23 AM

ATT: Creative Firmware Engineering....Request for Last 10 Playlist Supp

I have just purchased the Zen Xtra 30gb. Very Nice. I like it a lot. Installed only the MS Explorer drivers on my PC and use the drag-n-drop. I listen to music as well as books. Please forgive if any of these requests are already featured on the player. If they are, I have not found them.
A feature that my RioVolt CD player has is a "Last 0 CD Memory". Where it returns to the last selection I was listening to on any of the last 0 CD's popped in the player. If the Zen could do this for the last 0 playlists, or something like that (user selectable on/off of course). It would be a real nice feature for those of us who jump around listening to different things while driving long stretches. Especially for long audiobooks that you want to take a break from now and again to hear music.
Oh, and hey, a charging craddle would be great too. Like my Palm Pilot had. It would be nice to drop it (gently of course) into a craddle at night instead of fumbling with wires every time I need to charge it. I may have to attempt to make one myself.
A feature to have the player switch to "Now Playing", say, 0 seconds after you've selected an album would be neeto, rather than staying on the album page for the entire album.
Lastly, before I forget, the Explorer drivers won't let me copy MP3's from another machine (via networking) directly into the player. That's a pain. Since my faster USB port is not on the same machine as my MP3's.
OK, I went into several requests. Ooopsy. Thanks for designing a really great and affordable player.

Thanks for replying. While I was half-hoping that my lengthy plea might have been the straw that broke the camel's back, I can't say I honestly expected AT&T to change their policy and suddenly start delivering more timely releases of firmware updates with greater transparency about the process. As for me, I only had a small window of time to return the handset to AT&T. Having heard nothing, I figured that the safest course of action was to buy a carrier-unlocked RM-985 from a reputable retailer. After it shows up tomorrow, I'll still have time to return the AT&T variant. With Windows Phone 10 arriving shortly, this should ensure that I get that upgrade at least a month or two before users with the AT&T branded device. I'll also be able to lower the monthly bill, so that's a big side benefit. It's unfortunate that this is how AT&T operates. I imagine that they get more than a few returns of the device from people who couldn't get Netflix working and this has to be costing them some money. It certainly makes Windows Phone/Microsoft look bad as well, although they did ship the device with buggy firmware in the first place, even if they did provide a fix. Supposedly with Windows 10, Microsoft will no longer be allowing carriers to block phone updates, so the situation should improve. M

Creative - firmware prob

I Have asked and asked for help and all they have done is sent me there e.mail telling me to CLEAN-REBOOT-CLEAN-FORMAT-REBOOT-CLEAN-FORMAT-BOOT.For god sake just tel me where to send my zen back,and fix it or give me my cash back?I Beli've you have made this prob with your software,as there seam to be a lot of zens out there with the same prob?FIRMWARE S U C K S BIG TIME.
Message Edited by Catherina-CL on 07-3-2006 09:32 AM

Edited the subject line. Please keep your language clean when posting on this forum!
With regards to your question, if you need to get the player replaced, stay in contact with Customer Support as they will be able to arrange that for you. Just let them know that you have tried the tips they gave you and that they didn't work. They have to go over these steps as they resolve problems for many people.
Cat

Anyone tried to download the Dell DJ firmware to use with their Zen Tou

I've been reading on the boards that these two devices are quite similar, so I was wondering if anyone has tried downloading the PlaysForSure firmware for the Dell DJ and tried to use it on the Zen Touch?
I've been sitting on an un-opened Zen Touch (which I recieved for my birthday two months ago), trying to decide whether to trust that the firmware will be released and open it OR return it and purchase something that will work immediately with my Yahoo! Unlimited subscription. Anyone have any advice? I really do want to open it, but I don't want all the songs that I've downloaded via subscription to go to waste. I DON'T KNOW WHAT TO DO! HELP!

You can't use the Dell firmware on the Touch.

I HAVE FOUND THE SOLUTION FOR THE FIRMWARE UPDA

I'm sure most all of you have had this same problem I <strike>had:</strike> When you try to install the firmware update it says 'Plug in your player'!!? A very frusterating message mainly when your player is CLEARLY plugged in. So here's how I came about my solution!?I endlessly searched on this support forum, and I found that several people had found the solution several different ways!? Then other people have tried other's solutions, and it worked for some, but not all!?The forums have obviously pointed the problem at the computer, and not the player. They are halfly right, the problem isn't what you do on the player, but it's what they do to the player. I figured that there was something that the succesfull posters?did in the mean-time between posts that the unsuccesfull posters didn't do. It also didn't make sense, like others said was the problem, that it was Windows Media Player!? They said that you needed to roll it back, downgrade, to WMP 9 or 0. This made absolutely no sense to me because when I brought up WMP , and 0 for that matter, it recognized 'creative ZEN touch' under the 'synch' tab. After I found the solution, sorry for writing so long about how instead of just what it is: I just wanted to make it clear that this is the solution, I told my dad what it was!?He said that it made perfect sense because when my older brother tried to upgrade his firmware on his Dell MP3 Player, a message said that:It must be fully charged!?Beore you mess up your computer deleting all of these files and waste your time, try plugging your player into the wall at the same time it's plugged into the computer!? Then run your firmware update and bravo!? You are back in buisness!?Here is what to do in a little easier reading format:?. Plug your player into the wall.2. a. Plug your player into the computer.?b. (your player, at least my ZEN touch, should have the 'Docked' screen up. I'm not completely sure how this comes about, but I think that it'll appear that way while downloading the firmware update.)? If not, then try it anyways!3. Go to http://us.creative.com/support/downloads/?and search by product!4. Download the firmware update.?I hope that the moderators and admins find that this is, in fact, the solution!? Make this a sticky or something!? Your loss, not mine. :smileysurprised:

for all of you that fall in this...
sorry guys it was supposed to be a postponed April fools day joke!!
... i believe you will forgive this little silly joke of mine
hehhe
Markoul

Why is Creative treating its customers so b

I purchased a Zen Xtra after looking at all sorts of MP3 player options. I like it, BUT the way Creative has handled the firmware fiasco --- it pains me to say --- I will NOT buy Creative anymore. I won't get Creative.

Any company that lies or rather doesn't deli'ver on its promises --- can't be trusted now or in the future. You are an electronics powerhouse --- act like it --- think customer satisfaction rather than pushing product. I work for an electronics company and consumer electronics are all commoditized --- the only real difference is the functionality of the software on the hardware.

I like my player and hopefully there will be a firmware update --- maybe not. Eight months is a pretty long time to wait. WIRED Magazine has a Vaporware Award list where you can nominate the biggest software that never was and the Creative firmware definitely has my vote.

I think Creative is trying to market too many MP3 players and that could be a reason that they don't seem focused on the customers or hardware already sold. Apple is the segment leader because they actually support the products that already in the hands of customers and people actually know about the products. Stop spending all your money on developing new MP3 players Creative and start promoting the players that you already have. No one knows about the products that you already have --- developing new ones every other week isn't gonna get it done.

Frankly, I tell people that are looking at MP3 players that Creative makes good stuff with the options you want, but if you want support for the product once you buy it --- look elsewhere. The hardware service is good, but software --- firmware/drivers --- is truly inexcusable. Too many products Creative --- it's not helping you; it's making you look irrelevant.

Word of mouth is everything. Look at the (former) Big 3 U.S. automakers. They built crummy cars in the 970's and they never fully recovered mostly because of word of mouth from dissatisfied customers. I can only hope Creative doesn't do the same.

Let's face it, Zen Xtra customers only want the new firmware because they hope it will turn their players into USB mass storage devices capable of transferring thousands of music files to every computer in the uni'verse.
The operati've theory seems to be that this will cause a cataclysmic paradigm shift in the music industry. Thousands of artists of mediocre talent and zero artisitic ambition will be put out of work. Record labels, producers, lawyers, and a veritable army of other no-talent middlemen will suddenly be faced with the ugly prospect of working for a living. The entire industry of record promotion will be annihilated as promotion will suddenly become worthless, in fact undesireable, as it will identify artists paying to promote themselves as corporate sellouts.
This seems to be a lot to expect for a single piece of PAD freeware. In fact, due to the manner in which the Zen Xtra stores music on its HDD, even the relati'vely paltry ambition of a USB Mass Storage Device may be beyond the scope of the Zen Xtra's design. The fact is that these devices are currently in a state of evolution, and the Zen Xtra may simply be a Neanderthal headed for extinction.
The current top-of-the-line model is the Zen Sleek, which hasn't even been officially released on the western side of the Big Water (which Creative would be advised to remember, is the side that counts). The current North American top-of-the-line model is the Zen Micro, which appears to be receiving the bulk of developmental attention. In other words, if you want free software updates more regularly, you would be better off with one of these newer models.
When compact disc format was introduced, the music industry predicted that prices would drop uni'versally, such that every hobo in Hoboken would be able to walk into a music store and purchase a brand-new CD just like a real human being. This outright lie was easily bought by the general populace. So when Creative promises a software update sometime in 2005, shouldn't we, as the general populace, accept this wholeheartedly? After all, if we accepted an Outright Lie from a group of known charlatans and liars, shouldn't we accept a Little White Lie from a nearly faceless corporate entity in which we have placed so much personal investment and trust?
The bottom line is this: it's free, so wait for it, kiddies. Arts Armageddon is just around the corner.

Creative and the Trade Descriptions

I bought a Creative Zen Micro about 2 months ago. of the reasons i bought it as opposed to the Ipod was so i could synch my Outlook contacts / calendar with the device.
With the latest firmware for MTP support 2.002 and an XPsp2 machine running outlook 2003 with all the recommended patches from microsoft, the synch doesn't work.
What say you creative ?
When is a suitable firmware relase coming out for this product that allows it to DO WHAT IT SAYS ON THE TIN.
I wouldn't be surprised if a class action lawsuit was filed against you for selling goods under false pretences.

Thats not the release that i am running. You said Zen Micro (2..02)
like i said i am running 2.00.2.
If i do a software autoupdate i am informed that Zen Micro (2..02) is available however
IMPORTANT: This is a beta (unfinished) version of this update. Before installing beta firmware, you should understand that a beta release does not have the stability of released Creative firmware. You could experience problems while using it.
Beta releases are meant for testing and validation, so you may encounter problems with a beta release that could possibly result in loss or corruption of data, require a reformat of the device, or, in extremely rare cases, may render the device inoperable.
So - what are Creatives recommendations

Creative Zen 8Gb-Unknown Device!

Creative Zen 8Gb-Unknown Device!? Player: Creative Zen 8gb
Firmware Version: .20.02e
OS: Win XP with Service Pack 3 (Unknown Origin)
Windows Media Player: Version .0.572.545
Motherboard: ASUS P5Q PRO
My problem is that when I connect the player to my computer it is recognized as a Unknown Device and listed as Unknown Device in the Uni'versal Serial Bus Controller of Device Manager.
There is no yellow triangle, there is no section for Portable Devices. It simply registers as Unknown Device.
There is no apparent way to synch with the device. It does not show up in Creative Media Explorer, Windows Explorer or Windows Media Player.
The Original Creative CD installation package does not detect it.
The newest Creative XP installation package from official website does not detect it.
The newest Creative firmware installation package from official website does not detect it.
I have tried several USB slots from front and back (am using back mostly) and short black USB cable (0s long) as well as another USB cable. All USB ports are 2.0.
The player charges normally when connected to the computer and works perfectly for listening to music etc.
Help please! Im poor as hell and will go insane without this player :/

When I connect the Zen, that is where the change happens in the Device Manager trees. It is not recognised as Creative Zen, Portable Device or even a device with a yellow exclamation triangle.
In other words, when I plug in the player, that is how it is represented in the Device Manager trees. As an Unknown Device in the USB controller section.
For your information I have tried this player on 3 other systems.
Laptop A with Win XP/Service Pack 3/WMP
Laptop B with Win XP/Service Pack 3/WMP 0
Laptop C with Windows 7
RESULT IS ALWAYS SAME.
UNKNOWN DEVICE!
The player works fine in and of itself and charges normally when plugged.
Please confirm what are the system requirements for Firmware Version: .20.02e which is the currently installed version on my Creative Zen 8GB

Nomad Jukebox Zen Xtra 30GB- tried to upgrade firmware. Process hung, now nothing wo

This is really frustrating. I know my MP3 player is old, but it was working. Trying to find all the information I needed to have to upgrade this player so that it would work with Windows Vista was difficult. It wasn't all in the same place. I just kept searching and finally found what I thought was everything I needed. I tried to upgrade the firmware to Version 2.0.03 so I could use it with a Windows Vista computer. The process "hung" and now nothing works. I've tried to reinstall the .20.08 firmware, but the computer won't recognize that the player is connected. How can I get any firmware reloaded so I can try to upgrade again or at least still use the player on a Windows XP machine Thanks,

The same exact thing happened to me yesterday with my Zen Touch 40 GB player. It was working fine, now after my firmware upgrade attempt it's unrecognized by the PC and has no firmware installed but appears to be stuck in "Recovery Mode". There is obviously something wrong with the Creative Firmware update - this should be a very straightforward process, but instead it seems to be wrecking mp3 players. I contacted customer support and they offered to sell me assistance since my player is ancient (2 years old).

Had a failed Firmware Upgrade on a Zen??? LOOK INSIDE FOR POSSIBLE

From the Nomadness.net forums: (I had the same problem and user inferno9 at those forums posted this which fixed my issues - hope it helps!)
The problem was that I had formatted the dri've and attempted to reload the firmware, when, BOOM, the firmware updates would not detect the player. I tried all kinds of different strategies, different drivers, different applications, safe mode, etc...until I FINALLY figured it out.
Buried deep within Microsoft's website, I found this link...
http://www.microsoft.com/windows/windowsmedia/player//readme.aspx#RollingbacktoapreviousversionofthePlay er
Quote:
Issues updating firmware on Creative ZEN portable devices after installing Windows Media Player
If you have a Creative ZEN device, make sure the device has the latest firmware before you install the beta release of Windows Media Player . To download the latest firmware, go to Creative Worldwide.
If you try to upgrade the firmware on your Creative ZEN after you install the beta release of Windows Media Player , the Creative firmware upgrade software might not recognize your device.
In this case, remove Windows Media Player , update the Creative firmware, and then reinstall Windows Media Player . Creative plans to address this issue in future firmware updates.
For information about removing the beta release of Windows Media Player , see Rolling back to a previous version of the Player.
Endquote:
Good luck all.

EnsRegis wrote:I'd really love to see a firmware upgrade that gives the Zen Touch a color screen instead of a black-and-white screen. It can't be that hard to program, can it's If you made this, the Touch would be better than any other player on the market! It'd beat the iPod! Just kidding.
I think so

Can't Burn to Dell 600m DVD+RW

iTunes 6.0.2 won't burn Audio, MP3,or Data disks to a Dell DVD+RW drive (Philips SDVD6004). I get a message shortly after the burn initializes that says:
"Attempt to Burn Disk Failed. An unkown error has occurred (2122)" I was told by Apple support that I needed to update my firmware for the DVD Burner. I downloaded new firmware from the Dell website, ran the .exe, rebooted. Tried again, same error.
I am out of my mind on this one. I tried to revert to iTunes 5.0 and the same error occurred. Reinstalled 6.0.2 and am still stuck. Help!

I need more information about your hardware configuration. Run the iTunes Help menu -> Run CD Diagnostics... command and post the results here.

How to install Dell 124T LTO-5 Library 2012R2 with DPM2012R2

I would like to add an Dell PV124T Library to my DPM 2012R2.
Windows Server 2012R2 found an Quantum Single Tape Drive, but no Library / Changer.
No other unkown Device in Device Manager. Dell Drivers are present für Tape and Changer. DPM2012R2 only shows Single Tape Drive.
SAS by Dell H800 HBA Controller.

There is also a
firmware update by Dell for PV124T. I am not sure if that would fix this issue but you may want to try that out.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Creative firmware on a Dell DJ

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