Creative have had my mp3 player for 3 months now

Hi,?ok, so my problem is this. I bought a 60gb vision M mp3 player back in july/august time, it had broken by mid?september, so it had to be sent off, a month later I hadnt heard anything from creative so gave them?a call, turned out a part they needed wasnt available, so rather than tell me about it they thought they'd leave it. It was agreed that my mp3 player would be replaced with a Creative Vision W 30gb player, since it could take a while to get my original player fixed. Creative sent this to the wrong address, so since November I've been trying to?get Creative to send me a new player. They state that they must track the other one down, but they sent it to the wrong address, it was no fault of mine, so why am I having to?just put?up?with it's?I've recently had 3 identical phone calls, each time I get the response "i'll check it with the RMA team, and get back to you", and "my manager is in a meeting now, sorry". this is ridiculous, i get no call or email, and it looks like its never getting sorted. I am extremely pi**ed off to say the least,? so if someone could give me an address to write/complain to, i'd appreciate it greatly, or at least someone from creative trying to sort this out for me. Thanks to?anyone who has any ideas on what to do about this.
ps.
what is Creative's reputation in court? cos i honestly think its going to end up there.

my vision:M 30gb lasted 4 days and as we speak is winging its way across the Pacific to US of A to Creative Hospital?sure hope I have better luck than you

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Creative have had my mp3 player for 3 months now

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