Creative, if you can't help me or let me know if I should buy elsewhe

Question

OK after having my last thread Hijacked by someone else and my problem going unheard, I need to know if I should rip out your soundcard and buy somewhere else or if there is hope that maybe this can be fixed.
http://forums.creative.com/creativel...essage.id=8392 That's my old thread so don't reply there, reply here.
no 5. surround. Only L,R,and sub working, can't find setting to adjust it. I read the knowledge base and it said this:
How to enable CMSS in Creative MediaSource for Sound Blaster Audigy 2 NX
Click Start, (All) Programs, Creative, Creative MediaSource, and click on the Creative MediaSource Player or the Creative MediaSource Organizer.
Click on the EAX button to enable EAX. The button should now be highlighted in green.
Next, click on the little buttons next to the EAX button, which will bring up the Creative EAX Console.
In the EAX Console, check the CMSS 3D tab, then check the box next to Enable CMSS 3D.
Select ether CMSS or Stereo Surround and close the EAX Console. </LI>
But I can't do number . because there is no creative folder? I had this professionally installed so I need help please.

Answer 1

Hi Shawn,
It sounds like the person who installed the hardware didn't install the software properly for you. You should reinstall this to get full functionality and control yourself.
The process is easy:
) With the computer on, close all programs that are running and put the Creative CD-ROM into your computer's CD or DVD dri've. There are probably several disks; the one that you want should say 'Intallation and Applications CD' on the label.
2) The Setup program should start automatically in a few moments, but if nothing happens, click your Start menu and choose Run..., then click the Browse button. From the 'Look In' drop-down menu, choose your CD/DVD dri've. In the list of files that appears, choose the one called Setup or Setup.exe.
3) The Setup program will let you choose what to install. Choose to install everything. There might be two separate Setup processes that start after this: one for the soundcard's drivers, and one for the Creative MediaSource software. Within each process, when you are given the choice of Full, Custom, or Basic, select Full in each case. Follow the instructions in the programs and they will guide you through the setup process.
IMPORTANT: you will likely be given the option to use digital output only to your speakers. Only select this if you have digital speakers, attached to the sondcard through only one digital cable. If your speakers are attached using several cables, you should use analog output.
4) Once all of the Setup programs are completed, they will probably have you restart your computer.
All of the above should have been done when the card was first installed, but it seems that whoever you paid to do the installation didn't bother with the software install.
After this is all done, you should be able to use all of your speakers. If you are still having trouble, you will be able to follow the instructions that you were given before on how to enable CMSS.
Good luck!
Neeraj Mathur